inmoment

DECEMBER 10, 2019

Optimizing the customer experience for success is a necessity in today’s competitive business environment. And, for any initiative, customer data is the perfect place to start adjusting your strategy. Start with customer data. Start with customer data.

Innovation 52

Innovation Feedback Tools Customer Voice 52

Education Services Group

JUNE 7, 2022

So, Forky asks a question: What is customer advocacy? Do you say: a) Customer advocacy is the foundation of Customer Success, wherein businesses put the customer experience first. This strategy involves tasking CS professionals with advocating for their customers’ needs across the entire customer lifecycle.

Case Study 52

Case Study Customer Success Social Media Customers 52

inmoment

DECEMBER 10, 2019

Optimizing the customer experience for success is a necessity in today’s competitive business environment. And, for any initiative, customer data is the perfect place to start adjusting your strategy. Start with customer data. Start with customer data.

Innovation 40

Innovation Feedback Tools Customer Voice 40

Confirmit

APRIL 15, 2019

Webinar Details. A green field site for a customer experience program is a rare thing these days. In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit will help you to look at your CX program like a great house. Join this webinar to learn how you can be the architect of CX success!

Tourism 40

Tourism Automotive Competitive Advantage Travel 40

Confirmit

NOVEMBER 19, 2018

In this webinar, Jason Bryce, Confirmit’s Technical Solutions Consultant, will discuss Confirmit's Dynamic Open Text technology and reveal the groundbreaking results of our research on the success of using automation to improve open text survey responses. Voice of the Customer Voice of the Employee Market Research Webinars.

Survey 40

Survey Consulting Customer Voice Technology 40

Confirmit

NOVEMBER 19, 2018

In this webinar, Jason Bryce, Confirmit’s Technical Solutions Consultant, will discuss Confirmit's Dynamic Open Text technology and reveal the groundbreaking results of our research on the success of using automation to improve open text survey responses. Voice of the Customer Voice of the Employee Market Research Webinars.

Survey 40

Survey Consulting Customer Voice Technology 40

ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. That’s why it’s essential to invest in the people, processes, and technologies that create the most value for your customers and your organization. You don’t know why your customers churn.

Customer Success 90

Customer Success Customer Journeys Resources Touchpoint 90

Confirmit

JANUARY 27, 2021

Many organizations strive to create positive customer and employee experiences – but implementing the right approaches and driving action can be a challenge. The Confirmit ACE Awards capture those organizations who are meeting that challenge to take customer and employee relationships to the next level. Brand awareness.

Customer Voice 52

Customer Voice Video Course Employee Experience 52

Confirmit

FEBRUARY 22, 2017

Corporations conducting Voice of the Customer/Voice of the Employee surveys and Market Researchers often struggle with declining survey response rates and low respondent engagement. In this webinar, Holly DeMuro, Product Marketing Manager at Confirmit, and Paul Quinn, Sr.

Survey 40

Survey Tips Engagement Customer Voice 40

CX Journey

MAY 3, 2016

The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. this impact the customer and his experience?

Customer Experience 80

Customer Experience Customer Experience Professionals ROI Metrics 80

Lumoa

FEBRUARY 29, 2024

Getting Started with Ask Lumoa Ask Lumoa is our new way to get a deeper understanding of your customer voice. You can see all of the available styles from this article on custom colors in our knowledge base. Upcoming webinars Lumoa Basic Training – Are you a new user, or just want to brush up on key terms?

Knowledge Base 208

Knowledge Base Customer Voice Feedback Touchpoint 208

Confirmit

FEBRUARY 19, 2020

And if that’s not enough, you’ll also be invited to take part in blogs , videos , webinars and of course, the ACE Award Showcase book. Earn your customers’ trust. Winning an award can also be encouraging for your future customers who always like to have their decisions validated. Competitive strength.

Competitive Advantage 52

Competitive Advantage Social Media Course Customer Voice 52

Confirmit

MARCH 22, 2020

While we cannot do much to help you secure such household goods, we can help you navigate the confusing waters of Customer Experience (CX) during times of crisis. While Customer Experience is always important, it is times like these where providing a great customer experience is of paramount importance.

Customer Experience 52

Customer Experience B2C Hospitality B2B 52

Confirmit

JUNE 2, 2019

Your website is a powerful force representing your brand, driving sales, and engaging customers. Your website is also a great place to collect feedback from your customers and prospects. Overall customer satisfaction. Voice of the Customer Voice of the Employee Market Research Webinars. And much more.

Feedback 40

Feedback Survey Customer Voice Customer Satisfaction 40

Gainsight

DECEMBER 10, 2019

Customer churn. Studies show that customer churn is costing U.S. Even though you might not be aware of it, customer churn could be working its way through your business right this very second, just like a virus. Luckily, there are ways to predict and prevent customer churn. 2 Way to prevent churn: Talk to your customers.

ROI 40

ROI Social Media Communication Customers 40

Wootric

DECEMBER 21, 2018

Automatically Organize Qualitative Customer Feedback with Auto-tagging. This is where using software to auto-tag customer comments saves the day. Here are 5 signs that text and sentiment analytics will be worth the investment, bringing your customer feedback program to the next level.

Net Promoter Score 56

Net Promoter Score Effort Score NPS e-support 56

CX Journey

MARCH 4, 2016

Why do we listen to customers and other constituencies today? It doesn't get transformed into anything digestible that can then be used to transform the customer experience. I partnered with Passenger , an online communities solution provider, to host a webinar earlier this week on this very topic, The Biggest VoC Problem.

How To 80

How To Metrics Data Customer Experience 80

Verint

AUGUST 1, 2017

August 1-24; Webinar Series. Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. CRMXchange.com Roundtable: How to Deliver an Effortless Customer Experience. August 3; Webinar. August 22; Webinar.

Customer Experience 25

Customer Experience ROI Analytics Employee Engagement 25

Confirmit

NOVEMBER 18, 2018

Websites are one of the most important and powerful tools a company has to engage with customers, so it’s a natural place for collecting a wide variety of feedback. We’ll be running a webinar to show off some of the features in January, so keep an eye on the events page to find out more. It’s hardly surprising.

Omni-Channel 40

Omni-Channel Course Feedback Survey 40

Confirmit

FEBRUARY 28, 2017

From social media posts, to articles in their target media publications, and webinars, the 2016 winners have been sharing their success with the world – and their customers. Our customer satisfaction rates continue to be among the highest in the software industry and this award demonstrates that we are delivering on that promise.

Hospitality 40

Hospitality Social Media Voice of Customer Customer Voice 40

Beyond Philosophy

MAY 21, 2015

This shows that Chipotle hears the concerns their Customers voice and responds to them by completely changing how they do business with their suppliers. They put the emphasis on the Customer, not on the Process. However, because it is important to their Customers, they did it anyway.

Leadership 60

Leadership Customer Voice Consumers Brands 60

Verint

SEPTEMBER 21, 2017

Recently, Aberdeen Group and Verint recorded a webcast on the Next-Generation Back Office: Satisfy Customers & Drive Efficiency. Aberdeen research found that errors and delays in back-office processing were the number two cause of customer dissatisfaction. Customer experience is moving into the back office’s purview.

Customer Centricity 37

Customer Centricity Insurance Groups Contact Center 37

Stella Connect

MAY 11, 2017

Your voice-of-customer (VoC) data collection program is an engine. The most efficient VoC programs grow revenue by way of service improvements and innovations that strengthen customer loyalty. The most efficient VoC programs grow revenue by way of service improvements and innovations that strengthen customer loyalty.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

Lumoa

JANUARY 17, 2023

We also have a webinar hosted by our very own Cool Garen where he goes over these features in detail! Use the Survey Hub create surveys in Lumoa, then send those surveys to customers and start collecting feedback! Now easier to close the loop with customers! New Insights logic on the Impact page! and we can get you started!

Competitive Advantage 208

Competitive Advantage Feedback Comparison Survey 208

Lumoa

FEBRUARY 13, 2024

Wondering what your biggest issue was last week or how customers are reacting to certain changes? Customize your Views We redid our ENTIRE main page in Lumoa to make it easier to view and manage your data in the ways that matter. We have even more improvements planned for GPT summaries in the future, so stay tuned! Just Ask Lumoa!

Knowledge Base 208

Knowledge Base Groups Feedback Data 208

Lumoa

DECEMBER 17, 2022

We also have a webinar hosted by our very own Cool Garen where he goes over these features in detail! Use the Survey Hub create surveys in Lumoa, then send those surveys to customers and start collecting feedback! Now easier to close the loop with customers! New Insights logic on the Impact page! and we can get you started!

Competitive Advantage 208

Competitive Advantage Feedback Comparison Survey 208

Verint

JANUARY 25, 2018

In today’s ultra-competitive market, Customer Experience (CX) is a strategic imperative that is helping market leaders aggressively grow their business through new customer acquisition and existing customer retention. Where in their organizations should business leaders expect to see value from digital VoC?

Omni-Channel 28

Omni-Channel Customer Retention Voice of Customer Feedback 28

Alida

OCTOBER 23, 2017

Calculating the ROI of ongoing customer engagement is easier than you think. The key is to follow practical frameworks that tie the insight you get from customer relationships to measurable business results. At the Customer Intelligence Summit , three customer-led companies shared how they are making ROI measurement a reality.

ROI 153

ROI Customer relationships Insurance Advertising 153

NICE inContact

AUGUST 28, 2019

needs a customer survey tool so I can know what my customers are saying.” And these managers – like most of us – are conditioned to automatically think only of customer service surveys when they hear phrase “voice of the customer program.”. Customer Surveys. And NICE inContact can help you do just that!

Survey 139

Survey Contact Center Net Promoter Score Omni-Channel 139

ChurnZero

NOVEMBER 20, 2020

Reviews hold a wealth of customer insights – and untapped recurring revenue opportunities. Spot the early “I’m just looking” warning signs of churn by seeing when customers shop around behind your back. Protect your customer base using competitor intel that’s hidden in plain sight. Q&A Recap.

How To 98

How To NPS Net Promoter Score Sales 98

Confirmit

JUNE 19, 2018

Declining responses rates and low levels of participant engagement are never far from the minds of Market Researchers, Customer Experience teams, and insight professionals. Voice of the Customer Voice of the Employee Market Research Webinars. But is there really that much you can do about it?

Survey 40

Survey ROI Customer Voice Innovation 40

Avaya

JUNE 18, 2018

The most significant change is that the customer experience is now a key driver of your brand. Each customer relationship starts with a single interaction and lasts the entire customer journey, and that journey could last decades. Today, there are many factors making up—and impacting—your brand.

Contact Center 40

Contact Center Analytics Competitive Advantage Call Recording 40

ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? High-Touch in B2B Customer Experience. One in four B2B firms integrates customer feedback sources; 29% more are just starting this.

Customer Experience Management 48

Customer Experience Management Customer Experience Management B2B 48

Pointillist

AUGUST 18, 2021

I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. This year, 68% of high performers reported having a role or a team dedicated to customer journey management.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40

Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Does Voice of the Customer Matter?

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40

Confirmit

APRIL 30, 2020

Companies are scrambling like mad trying to figure out what to do with their two most important assets – customers and employees – in the face of the twin health and economic crises brought on by the COVID-19 pandemic. I, and the rest of the Confirmit team have heard from countless clients asking the same basic questions.

Policies 64

Policies Social Media Advertising Employee Experience 64

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights. But how do you do it well?

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101