ShepHyken

AUGUST 12, 2020

That’s a great customer service strategy—just be nice! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. None of that has any cost associated with the idea of being nice.

Customer Service Strategies 134

Customer Service Strategies Customer Service Training Customer Service Strategy 134

ShepHyken

MAY 26, 2021

I told him, “I’m customer service speaker and we provide customer service training.” The lesson: Know who your customer is. If you can, plan in advance, do a little homework and spend a couple of minutes (or more) finding out what your customer does. For information, contact 314-692-2200.

Sales 144

Sales Customer Service Training Training Customer Service 144

ShepHyken

JANUARY 23, 2024

There may have been other requests for similar information, but those were the ones that I remember being on almost every form – and there were plenty of forms to fill out. As I typed the same thing onto each form repeatedly, I thought, “What a waste of time for the customer – or, in this case, the patient.” I’m not picking on you.

Insurance 87

Insurance Banking Customer Service Training Retail 87

ShepHyken

JULY 4, 2023

Instead, I focused on how to use the information to efficiently get the correct answer. So, how does this apply to customer service? Many people think that AI will be used to replace customer support agents – and even salespeople. They can even make suggestions outside of the original intent of the customer’s call.

Conference 129

Conference Customer Service Training Customer Service Study 129

ShepHyken

FEBRUARY 14, 2023

Let’s consider imitation, but let’s imitate a company that is outside of our industry. I recently did an informal poll on LinkedIn and asked: Which company’s customer service approach would you want your businesses to be like? Get more information on The Customer Focus ™ customer service training programs.

Company 151

Company Customer Service Training Online Experience Customer Service 151

ShepHyken

AUGUST 16, 2021

Here we have a very robust article on how technology can enhance, or as the title promise, delight, and retain customers. There is plenty of good information here – and it’s fun to read. Entrepreneur) The way brands and customers communicate and interact with each other has been changed significantly by social media.

Customer Service 91

Customer Service Social Media Tips Multi-Channel 91

ShepHyken

JUNE 9, 2021

Everybody has angry customers. Some customers are angry because they have a complaint. Whatever the reason, you must know how to handle angry customers. In our customer service training workshops , we provide a number of tactics to manage these difficult customer situations.

Customer Service Training 150

Customer Service Training Customers Training Customer Service 150

Bill Quiseng

DECEMBER 13, 2021

What Are Some Customer Service Strategies I Can Implement Today? Not sure where to start to improve your customer service quality? Try some of these strategies below to guide your business. If you’re ready to rebuild your customer service strategy for the better, start with writing a mission statement.

Customer Retention 173

Customer Retention Customer Service B2C Customer Service Strategies 173

ShepHyken

JULY 22, 2020

It’s everyone’s responsibility to fight for their customer and make a determined effort to give them the best experience , one that makes them happy and gets them to come back—again and again! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Poor Customer Service 163

Poor Customer Service Customer Service Training Software Sales 163

ShepHyken

JANUARY 20, 2021

Follow these simple steps and start to improve your customer service, even if it’s just by 1%! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 159

Customer Service Customer Journeys Exercises Touchpoint 159

ShepHyken

AUGUST 5, 2020

This translates into a better experience for both employees and your customers. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken. Copyright © MMXX, Shep Hyken).

Customer Service 159

Customer Service How To Exercises Customer Service Training 159

ShepHyken

FEBRUARY 6, 2024

Uninformed customers – in this story, passengers – who know or feel something is wrong could become frustrated. Sharing information may not solve the problem, but it gives the customer a sense of control, simply because they have knowledge of what’s happening. Connect with Shep on LinkedIn.

Communication 91

Communication Airlines Customer Service Training Leadership 91

ShepHyken

NOVEMBER 2, 2022

If you’re not a customer, you don’t get the “inside information.” And this information should be compelling enough to make them want to remain your customer. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Make it personal.

Customer Service Training 129

Customer Service Training Customer Retention Customers Sales 129

ShepHyken

FEBRUARY 28, 2023

Make it easy for customers to connect with you. Protect Your Customer’s Information – Data protection has been a hot topic for several years. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken

Chief Customer Officer 123

Chief Customer Officer Effort Score Policies Customer Service Training 123

ShepHyken

JANUARY 11, 2023

Mitel provides a sophisticated, custom communications network that helps businesses connect, collaborate and take care of customers. The big takeaway is that the employee experience is a big contributor to the customer experience. Giving them data and information about the customer will help them make good decisions.

Employee Experience 129

Employee Experience Customer Experience Self Service Call Center Experience 129

ShepHyken

DECEMBER 8, 2021

Customers love honesty. Information: I was told what to expect. Customers love information. Customers will overlook certain issues when there’s transparency, a flow of information, and the effort to create an excellent customer service experience. . Transparency: The answer was honest.

Poor Customer Service 148

Poor Customer Service Hotels Customer Service Training Customer Service 148

ShepHyken

JULY 21, 2021

I walked on stage and informed the audience that my original speech was much longer, but I promised the client that I would end on time. I informed them that being nice is the backbone of the customer experience and that it’s common sense. The post The Shortest Customer Service Keynote Speech Ever! Two minutes!

Customer Service 174

Customer Service Customer Service Training Customers Video 174

ShepHyken

JUNE 20, 2023

territories, such as Puerto Rico. From these stories – and there are plenty more just like them – here are a few lessons we can take away: Customer Service Training: Many problems can be avoided with good customer service training. mainland and U.S. Connect with Shep on LinkedIn.

Customer Service 67

Customer Service Customer Service Training Travel Entertainment 67

ShepHyken

APRIL 11, 2023

When all employees understand that, the customer will most certainly have a better experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Sports 137

Sports Customer Service Customer Service Training Customers 137

ShepHyken

FEBRUARY 16, 2022

When someone demonstrates a level of expertise and shares information you didn’t know, you tend to trust them. The other will share the same information, but at the same time will educate you why one is better – or not – than another. Most customers, whether they are conscious of it or not, want to make informed decisions.

Customer Experience 132

Customer Experience Customer Service Training Customers Loyalty 132

ShepHyken

JANUARY 31, 2023

That’s what gets customers to say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken

Customer Service 141

Customer Service Customer Experience Hotels Customer Service Training 141

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

Customer Service 156

Customer Service Airlines Tips Customer Service Strategies 156

ShepHyken

AUGUST 18, 2021

When I go to the airline’s website, find the flight I want and start to make the reservation, does the form auto-populate my personal information? Knowing your customers better than your competition knows them may be the differentiator that earns you their business. . Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Airlines 173

Airlines Customer Experience Survey Customer Service Training 173

ShepHyken

NOVEMBER 10, 2021

Normally I would have been frustrated, but she gave me enough information to make me feel confident she was working on a solution. Customers want the truth, even if it’s not what they want to hear. Customers don’t mind waiting if they are informed, know what the next step is, and things continue to move in the right direction.

Loyalty 148

Loyalty Customer Service Training Customer Service Training 148

ShepHyken

AUGUST 19, 2019

(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. If live chat and chatbots are part of your customer service strategy, read this article.

Customer Service 118

Customer Service Leadership Ecommerce Culture 118

ShepHyken

OCTOBER 20, 2021

Instead, he texted the thank-you to his customer. . So, I decided to conduct an informal poll with some friends and colleagues. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The questions I asked were: . Follow on Twitter: @Hyken.

Fashion 153

Fashion Customer Service Training Technology Communication 153

ShepHyken

JULY 11, 2023

Be Proactive – If enough guests are complaining about something that is completely out of your control and you know the problem is going to continue, proactively inform them when they check in. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Hotels 118

Hotels Customer Service Training Course Communication 118

ShepHyken

SEPTEMBER 9, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Service Training 134

Customer Service Training Training Customer Service Customer Expectations 134

ShepHyken

FEBRUARY 23, 2022

They want to get information quickly and easily. Great customer-focused companies make it easy to get information quickly. It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support.

Competitive Advantage 129

Competitive Advantage Customer Focused Customer Service Training Video 129

ShepHyken

APRIL 4, 2023

That means they will probably tip, too – when it’s deserved. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken

Tips 124

Tips Self Service Hotels Customer Service Training 124

ShepHyken

SEPTEMBER 15, 2021

My customers would never have to wait on hold. . Our customers would get callbacks and email replies within two hours. . We would keep our customers informed throughout our project. . We would do our best to anticipate our customers’ needs and call them before they called us. . Follow on Twitter: @Hyken.

Hotels 168

Hotels Customer Service Training Retail Financial 168

ShepHyken

OCTOBER 12, 2022

The ones your customers are using. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Social Media 159

Social Media Customer Service Customer Care Customer Service Training 159

ShepHyken

FEBRUARY 7, 2023

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. So, for Valentine’s Day (and every other day of the year), find ways to show your employees a little love.

Customer Service Training 123

Customer Service Training Training Employee Experience Company 123

ShepHyken

MARCH 8, 2023

If you break it down, you’ll likely find the experience includes these five steps.   Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Customer Service Training 118

Customer Service Training Customer Service Training Marketing 118

ShepHyken

SEPTEMBER 29, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. It’s what happens between the walls that counts! . Follow on Twitter: @Hyken.

Customer Service Training 126

Customer Service Training Training Video Customer Experience 126

ShepHyken

NOVEMBER 3, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. That’s a valuable formula for any type of business. . Follow on Twitter: @Hyken.

Hospitality 166

Hospitality Customer Experience Hotels Feedback 166

ShepHyken

OCTOBER 19, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Hopefully, they match … a perfect Echo ! . Follow on Twitter: @Hyken.

Automotive 124

Automotive Advertising Brands Customer Service Training 124