Comm100

JULY 28, 2016

But now you can stop guessing, as we’re presenting you with some of the best customer service training advice in the industry from a seasoned professional, Ray Miller , who is the CEO of e-learning solution company The Training Bank and author of the book That Customer Focus.

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Customer Service Training Training Customer Service Customers 100

Kayako

MARCH 21, 2018

Conciseness – the video should cover and explain the important aspects of the topic clearly while keeping within the expected duration of the training. Proofread material for grammatical errors, spelling mistakes, and omit information that may not be helpful. #4: 4: Maintenance.

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Customer Service Training Video Training Customer Service 140

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios.

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Customer Service Training Video Training Customer Service 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios.

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Customer Service Training Video Training Customer Service 52

Magellan Solutions

MAY 25, 2018

And finally, to ensure a meaningful customer engagement, you must first teach and expose your employees the ins and outs of customer service. Start with the basics — customer service training. Customer engagement starts within. Phases of customer service training.

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Customer Service Training Training Customer Engagement Engagement 70

ShepHyken

JANUARY 4, 2019

Secondly, there should be a balance between professionalism and personality when it comes to interacting with customers. It is easy for an individual representing a ‘fun’ brand to cross over from informal to unprofessional. It is critical for a service rep to be mindful of their tone and tenor at all times.

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Customer Service Training Training Customer Service How To 77

CSM Magazine

NOVEMBER 4, 2019

The words and phrases that are crucial to the information you need to convey must be spoken clearly. If you are reading a list, give people time to take in the information), Pause (you pause for effect if you are talking about something important? Why was there a delay in the service being offered? Remember to be articulate.

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Customer Service Training Training Customer Service Hospitality 80

Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. WHAT IS EXCELLENT CUSTOMER SERVICE?

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Customer Service Training Training Customer Service Contact Center 114

Peter Lavers

DECEMBER 11, 2017

In our new guest blogger Jason Grills ’ first instalment of this blog , he shared four great customer service training ideas that will refresh your support service and take it to a higher level. 7 Customer – Support Confrontation. Here are the remaining four! #5 5 True or False Quiz. 8 Positive Behaviour Promotion.

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Customer Service Training Training Customer Service Groups 74

Peter Lavers

DECEMBER 8, 2017

It’s not always about the knowledge and education – sometimes, it’s more about team building and motivation training. In this article, we are showing you some of the best customer service training ideas that should refresh your support service and take it to a higher level. #1 1 Active Listening Practice.

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Customer Service Training Training Customer Service Exercises 68

Bill Quiseng

NOVEMBER 15, 2023

In the last two weeks, I explained the first and second QUI TAKEAWAYS: CX versus CXM, and customer service versus customer CARE. This week, I will explain the third QUI TAKEAWAY: customer service training versus customer CARE education. QUI TAKEAWAY: Don’t offer customer service training.

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Customer Service Training Customer Care Training Social Media 97

Comm100

APRIL 2, 2024

Here are 6 essential steps to improve CSAT and provide your customers with a superior experience. Enhance customer service training – Empathy Training: Incorporating empathy training for your customer service team is vital to increasing CSAT.

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Strategy How To Wait Times Customer Satisfaction 225

Stella Connect

JANUARY 9, 2018

In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust.

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Customer Service Training Training Customer Service Management 41

Micah Solomon

OCTOBER 18, 2018

What is internal customer service–a good, workable definition? And how can great internal customer service be accomplished–what are the principles and best practices we can apply to our own internal customer service training to enable us to provide the best customer service possible within our company?

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Customer Service Training Training Customer Service Hospitality 40

Customers That Stick

JANUARY 22, 2015

And while Big Data is becoming more accessible to small to medium-sized businesses (SMBs), the basics of customer information — small data, if you will — is still where customer and experience meet for most organizations. Four Types of Customer Information. Not all information is equal.

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Customer Service Training Training Tips Sports 60

ShepHyken

SEPTEMBER 26, 2018

All things being equal, if your company is easier to do business with, and the customer knows it, you can win. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

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How To Automotive Competitive Advantage Customer Service Training 623

ShepHyken

JULY 28, 2021

One of the big concepts we teach in our customer service training programs is the concept of Always. This is the backbone of creating customer amazement. For example, your customers might say: “They are always so helpful.”. Do it right by creating an experience that ensures customers always come back! .

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Customer Service Training Training Meeting Customer Service 161

ShepHyken

OCTOBER 17, 2023

The intent behind this saying is “to warn of the dangers of unnecessary investigation. …” In other words, be careful pushing for more information. That may be the case for the cat, but it’s not so in the world of customer service. A good customer service rep, salesperson, or anyone interacting with a customer should be curious.

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Customer Service Training Customer Service Interaction Customer relationships 141

ShepHyken

DECEMBER 26, 2023

Be flexible in your thinking when it comes to taking care of customers.  Be more engaged – Your customers want to feel that you’re focusing on them. Actively listen and respond with questions that show you’re paying attention and want more information. Get customers to feel connected to you because they know you care.

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Customer Service Tips Guidelines Policies 155

ShepHyken

MAY 26, 2021

I told him, “I’m customer service speaker and we provide customer service training.” The lesson: Know who your customer is. If you can, plan in advance, do a little homework and spend a couple of minutes (or more) finding out what your customer does. For information, contact 314-692-2200.

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Sales Customer Service Training Training Customer Service 141

ShepHyken

OCTOBER 31, 2023

My friend Norman Beck sends me interesting articles and newsworthy information regularly. I’ve shared similar information about this in the past. It’s in the price you pay. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s not really free.

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Airlines Customer Service Training Marketing Customer Service 132

ShepHyken

JANUARY 23, 2024

There may have been other requests for similar information, but those were the ones that I remember being on almost every form – and there were plenty of forms to fill out. As I typed the same thing onto each form repeatedly, I thought, “What a waste of time for the customer – or, in this case, the patient.” I’m not picking on you.

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Insurance Banking Customer Service Training Retail 84

ShepHyken

JULY 4, 2023

Instead, I focused on how to use the information to efficiently get the correct answer. So, how does this apply to customer service? Many people think that AI will be used to replace customer support agents – and even salespeople. They can even make suggestions outside of the original intent of the customer’s call.

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Conference Customer Service Training Customer Service Study 127

ShepHyken

JUNE 22, 2022

He hired a salesperson, Lila, who, in his words, “Lived only to provide excellent customer service.”?As As part of the sales process, the salesperson had to get the customer’s information. One afternoon he overheard Lila asking her happy customer, “Where do you live at?” (Yes, Follow on Twitter: @Hyken.

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Customer Service Training Training Retail Communication 132

ShepHyken

OCTOBER 7, 2020

The delivery person never knocked or rang the doorbell to inform him his delivery was there. Sitting outside in the heat, baking between the two doors, was not customer service… it was customer disservice. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

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Customer Service Training Training Customers Customer Service 163

ShepHyken

APRIL 28, 2021

This is a great customer service training lesson. So, he calls the dealership’s customer service number, which was actually a support center for all of that brand’s dealerships in the U.S. And that’s not the type of customer experience that gets a customer to say, “ I’ll Be Back.”.

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Transportation Customer Service Training Exercises Training 174

ShepHyken

JULY 29, 2020

So be bold with your marketing, your products and your innovations, but be boring when it comes to customer service and experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.

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Customer Experience Customer Service Hospitality Customer Service Training 254

ShepHyken

FEBRUARY 14, 2023

Let’s consider imitation, but let’s imitate a company that is outside of our industry. I recently did an informal poll on LinkedIn and asked: Which company’s customer service approach would you want your businesses to be like? Get more information on The Customer Focus ™ customer service training programs.

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Company Customer Service Training Online Experience Customer Service 148

ShepHyken

JUNE 24, 2020

It’s a percentage of existing customers that maintain loyalty to the business within that window of time. The formula for calculating customer retention is pretty simple. First, you need three pieces of information: You need “S” – the number of existing customers at the S tart of the period of time.

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Customer Retention Measurement How To B2C 164

ShepHyken

JUNE 9, 2021

Everybody has angry customers. Some customers are angry because they have a complaint. Whatever the reason, you must know how to handle angry customers. In our customer service training workshops , we provide a number of tactics to manage these difficult customer situations.

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Customer Service Training Customers Training Customer Service 147

ShepHyken

JANUARY 15, 2020

If you find yourself in this situation, the first step is to inform the customer that such statements are taken seriously and that you will be informing the proper authorities. The process should include informing management and contacting the appropriate authorities. Training is important to ensure consistency.

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Training Customer Service Training Exercises Course 151

ShepHyken

MAY 19, 2021

It helps us keep customer service “front-of-mind” and is a positive way to start a meeting. By the way, this is the same exercise we teach in our customer service training programs. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

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Meeting Customer Service Exercises Customer Service Training 138

ShepHyken

MARCH 10, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

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Culture Hotels Customer Service Training Training 151

ShepHyken

JULY 22, 2020

It’s everyone’s responsibility to fight for their customer and make a determined effort to give them the best experience , one that makes them happy and gets them to come back—again and again! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

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Poor Customer Service Customer Service Training Software Sales 161

ShepHyken

JANUARY 20, 2021

Follow these simple steps and start to improve your customer service, even if it’s just by 1%! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

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Customer Service Customer Journeys Exercises Touchpoint 156

ShepHyken

SEPTEMBER 16, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Not that much!

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Customer Service Customer Service Training Training Customer Service Representative 165

ShepHyken

NOVEMBER 4, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Chicken dinner!

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Customer Service Training Social Media Customer Service Representative Training 140