ShepHyken

JUNE 8, 2022

It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. . They are also important to our customers, whether they know it or not. It’s the same with a fast reply to an email or quick return phone call. None of these are big.

Customer Confidence 128

Customer Confidence Customer Service Training Customer Service Customer Experience 128

ShepHyken

FEBRUARY 16, 2022

When someone demonstrates a level of expertise and shares information you didn’t know, you tend to trust them. That expertise creates confidence. . The other will share the same information, but at the same time will educate you why one is better – or not – than another. Just make your customers smarter. .

Customer Experience 130

Customer Experience Customer Service Training Customers Loyalty 130

ShepHyken

APRIL 18, 2023

Amazon’s frequent email communications give you confidence that the order has gone through, is out for delivery with tracking information available, and that it has arrived. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. This is an easy one to emulate.

B2C 64

B2C B2B Customer Service Training Retail 64

ShepHyken

OCTOBER 9, 2019

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Course 112

Course Customer Service Training Customer Service Training 112

ShepHyken

APRIL 25, 2018

For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. He also informed her that the team would be running laps outside after lunch as a reminder of why they don’t mess up an order. For information, contact 314-692-2200 or www.hyken.com.

Customer Confidence 63

Customer Confidence Customer Service Training Course Customer Service 63

ShepHyken

FEBRUARY 14, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com.

Exceptional Customer Service 92

Exceptional Customer Service Study Customer Service Training Customer Service 92

ShepHyken

JUNE 28, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information contact or www.hyken.com. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Thinking small the right way can be huge!

Customer Service Training 98

Customer Service Training Meeting Customer Service Interaction 98