ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

Customer Service 157

Customer Service Airlines Tips Customer Service Strategies 157

ShepHyken

AUGUST 19, 2019

My Comment: Someone once told me that if you chase profit over the customer, you may not get profit or the customer. But, if you chase the customer, you’ll most likely end up with both. The idea is that putting the customer before the sale is a good strategy. This article reminds of this strategy.

Customer Service 119

Customer Service Leadership Ecommerce Culture 119

ShepHyken

FEBRUARY 16, 2022

When someone demonstrates a level of expertise and shares information you didn’t know, you tend to trust them. The other will share the same information, but at the same time will educate you why one is better – or not – than another. Most customers, whether they are conscious of it or not, want to make informed decisions.

Customer Experience 132

Customer Experience Customer Service Training Customers Loyalty 132

ShepHyken

FEBRUARY 23, 2022

They want to get information quickly and easily. Great customer-focused companies make it easy to get information quickly. It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support.

Competitive Advantage 130

Competitive Advantage Customer Focused Customer Service Training Video 130

ShepHyken

DECEMBER 28, 2022

Customers love working with empowered employees. . Be customer focused. That means that every decision you make keeps the customer in mind. That doesn’t mean every decision will make the customer happy, such as a price increase, but at least you’ve considered the impact or result of your decisions. .

Fashion 132

Fashion Guidelines Policies Customer Service Training 132

ShepHyken

JANUARY 11, 2021

There is a lot of crossover in these concepts, but also some differences The author emphasizes the idea that doing contactless right can build trust, which is essential to repeat business, and ideally, customer loyalty. 10 Important Components of a Social Media Customer Service Strategy by VHT MARKETING.

Social Media 95

Social Media Customer Service Guidelines Loyalty 95

ShepHyken

SEPTEMBER 28, 2020

Three main areas that include investing and/or using the right technology, having competent people, and building out the customer-focused culture. Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi. My Comment: This article includes four strategies to improve customer service.

Customer Service 76

Customer Service Culture Poor Customer Service Contact Center 76

ShepHyken

OCTOBER 28, 2019

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. Good information for every organization. Follow on Twitter: @Hyken.

Customer Service 54

Customer Service Loyalty Programs Customer Centricity Customer Service Strategies 54

ShepHyken

JUNE 6, 2022

And when an expert at John’s level shares commentary on one of the most iconic brands in the service and CX world, we have to pay attention. 15 Foolproof Strategies For Encouraging Repeat Purchases by Forbes Business Council. The first tip reminded me of a strategy where customers send in videos about how they use products.

Customer Service 68

Customer Service Loyalty Programs Hotels Loyalty 68

ShepHyken

MAY 21, 2018

Just three of a number of ways the author shares on how to lose a customer. Customer Service Strategy 101: A Framework for Serving Customers & Measuring Success b y Alan Finlay. Relay) Modern businesses can’t afford for customer service to be an afterthought. Follow on Twitter: @Hyken.

Customer Service 83

Customer Service Customer Service Strategies Employee Experience Innovation 83

ShepHyken

JANUARY 23, 2024

There may have been other requests for similar information, but those were the ones that I remember being on almost every form – and there were plenty of forms to fill out. As I typed the same thing onto each form repeatedly, I thought, “What a waste of time for the customer – or, in this case, the patient.” I’m not picking on you.

Insurance 88

Insurance Banking Customer Service Training Retail 88

ShepHyken

NOVEMBER 30, 2022

The dance is the metaphor for your business, and what got them to the dance is why customers keep doing business with you.? . The point of this is to think about changes you make that aren’t customer-focused. Any change, even if you think the customer will like it, could be opposed and cause friction.

Policies 120

Policies Customer Focused Customer Service Training Software 120

ShepHyken

JULY 22, 2019

So, what unexpected “extra” can you give your customers to show you appreciate their business? Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. Acquire) If you really want to get ahead in the game, nail down a great customer service strategy.

Social Media 118

Social Media Customer Service Trends Tips 118

ShepHyken

JUNE 17, 2020

For those types of purchases, it’s even more important to have a proper “renewal” strategy. A formal schedule of customer contact is your ultimate renewal strategy. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. This is of the utmost importance.

Customer Service Training 156

Customer Service Training Strategy Software Customer Service 156

ShepHyken

JUNE 8, 2022

Maybe you’re brainstorming a new product or coming up with a new strategy. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Confidence 130

Customer Confidence Customer Service Training Customer Service Customer Experience 130

ShepHyken

DECEMBER 22, 2021

We welcome him back this week with a simple feedback technique connected to his Three N strategy that will help you motivate and keep your best employees. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s very simple. Follow on Twitter: @Hyken.

Customer Service Training 132

Customer Service Training Leadership Video Feedback 132

ShepHyken

APRIL 27, 2020

” 15 Customer Service Strategies To Help You Deliver A 5-Star Experience by Forbes Coaches Council. Forbes) If your company is struggling, transforming your customer support into a 5-star experience can inject new life into your business. My Comment: Creating a good customer experience is more than a strategy.

Customer Service 84

Customer Service Government Hospitality Trends 84

Vonage

MARCH 26, 2018

Your company’s marketing department should be able to supply demographic data and customer information. From there, sit down with your best service reps and discuss the types of customers they commonly deal with on a day-to-day basis. So, there you have it: the 10-step plan to personalizing your customers’ experiences.

Omni-Channel 145

Omni-Channel Self Service Customer Experience Social Media 145

ShepHyken

APRIL 27, 2022

They are the people who make the big decisions and determine the vision and strategy of the company. But if not for the company’s employees, that vision and strategy would mean nothing. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Conference 68

Conference Customer Service Training Customer Focused Video 68

ShepHyken

FEBRUARY 14, 2023

Let’s consider imitation, but let’s imitate a company that is outside of our industry. I recently did an informal poll on LinkedIn and asked: Which company’s customer service approach would you want your businesses to be like? Get more information on The Customer Focus ™ customer service training programs.

Company 152

Company Customer Service Training Online Experience Customer Service 152

ShepHyken

JANUARY 18, 2023

We’ll use two Nike shoe customers as an example. One customer buys golf shoes, and the other buys running shoes. The Nike customer who buys golf shoes won’t get promotional messages and information about running shoes, and vice-versa. Today’s personalization strategy is becoming even more personal.

Advertising 65

Advertising Customer Service Training Customer Service Trends 65

ShepHyken

APRIL 1, 2019

My friend, colleague and brilliant businessman, Vala Afshar, shares his insights on one of the most important trends in customer service. A Complete Guide to Social Media Customer Service by Anna Bredava. My Comment: The title of this article is “A Complete Guide to Social Media Customer Service.”

Customer Service 100

Customer Service Social Media Chatbots Trends 100

ShepHyken

APRIL 13, 2022

If all they are focused on is the process or the bottom line and they don’t take their employees and customers into consideration, you’ll have a well-run business that loses to a competitor who creates a better customer experience. . The post The Day I Became a Customer Service Expert and Two Important Lessons?

Self Service 132

Self Service Customer Service Customer Focused Customer Service Training 132

ShepHyken

DECEMBER 1, 2021

They also work for the company and the customer. He shared his 3-N strategy, and it’s simple. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Healthcare 127

Healthcare Customer Service Training Feedback Leadership 127

ShepHyken

AUGUST 21, 2019

The article made me think about how all businesses should have a “should have” list, especially if you want your customers to have a certain experience. I refer to this list as Customer-Focused Musts. For example, a restaurant’s customer-focused list could (and should!) It’s time—and you must get customer-focused

Customer Experience 129

Customer Experience Insurance Customer Focused Customer Service Training 129

ShepHyken

NOVEMBER 2, 2022

If you’re not a customer, you don’t get the “inside information.” And this information should be compelling enough to make them want to remain your customer. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Make it personal.

Customer Service Training 130

Customer Service Training Customer Retention Customers Sales 130

ShepHyken

JANUARY 11, 2023

Mitel provides a sophisticated, custom communications network that helps businesses connect, collaborate and take care of customers. The big takeaway is that the employee experience is a big contributor to the customer experience. Giving them data and information about the customer will help them make good decisions.

Employee Experience 130

Employee Experience Customer Experience Self Service Call Center Experience 130

ShepHyken

FEBRUARY 28, 2023

Make it easy for customers to connect with you. Protect Your Customer’s Information – Data protection has been a hot topic for several years. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken

Chief Customer Officer 124

Chief Customer Officer Effort Score Policies Customer Service Training 124

ShepHyken

DECEMBER 8, 2021

Customers love honesty. Information: I was told what to expect. Customers love information. Customers will overlook certain issues when there’s transparency, a flow of information, and the effort to create an excellent customer service experience. . Transparency: The answer was honest.

Poor Customer Service 149

Poor Customer Service Hotels Customer Service Training Customer Service 149

ShepHyken

JULY 21, 2021

I walked on stage and informed the audience that my original speech was much longer, but I promised the client that I would end on time. I informed them that being nice is the backbone of the customer experience and that it’s common sense. The post The Shortest Customer Service Keynote Speech Ever! Two minutes!

Customer Service 174

Customer Service Customer Service Training Customers Video 174

ShepHyken

JULY 6, 2022

It has created a service experience that is praised and studied by many other companies and brands. It has a customer-focused culture, hires good people, and is consistent and predictable. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Company 73

Company Fashion Customer Service Training Comparison 73

ShepHyken

OCTOBER 26, 2022

And they must be empowered to make good customer-focused decisions. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Training 118

Training Customer Service Training Culture Brands 118

ShepHyken

JULY 28, 2021

While the always statements above mostly apply to the people, you also want to have a good customer-focused process to support it. The journey the customer takes must be easy. Ideally, you want your customer to say, “They are always easy to do business with.” The point is that it is never a distant memory. .

Customer Service Training 164

Customer Service Training Training Meeting Customer Service 164

ShepHyken

OCTOBER 20, 2021

Instead, he texted the thank-you to his customer. . So, I decided to conduct an informal poll with some friends and colleagues. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The questions I asked were: . Follow on Twitter: @Hyken.

Fashion 154

Fashion Customer Service Training Technology Communication 154

ShepHyken

NOVEMBER 10, 2021

Normally I would have been frustrated, but she gave me enough information to make me feel confident she was working on a solution. Customers want the truth, even if it’s not what they want to hear. Customers don’t mind waiting if they are informed, know what the next step is, and things continue to move in the right direction.

Loyalty 149

Loyalty Customer Service Training Customer Service Training 149

ShepHyken

AUGUST 18, 2021

When I go to the airline’s website, find the flight I want and start to make the reservation, does the form auto-populate my personal information? Knowing your customers better than your competition knows them may be the differentiator that earns you their business. . Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Airlines 173

Airlines Customer Experience Survey Customer Service Training 173

ShepHyken

SEPTEMBER 14, 2022

In short, the customer experience starts and ends with the organization’s culture. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Culture 108

Culture Customer Service Poor Customer Service Leadership 108