ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

Customer Service 153

Customer Service Airlines Tips Customer Service Strategies 153

ShepHyken

SEPTEMBER 28, 2020

Three main areas that include investing and/or using the right technology, having competent people, and building out the customer-focused culture. Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi. My Comment: This article includes four strategies to improve customer service.

Customer Service 74

Customer Service Culture Poor Customer Service Contact Center 74

ShepHyken

MAY 21, 2018

Just three of a number of ways the author shares on how to lose a customer. Customer Service Strategy 101: A Framework for Serving Customers & Measuring Success b y Alan Finlay. Relay) Modern businesses can’t afford for customer service to be an afterthought. Follow on Twitter: @Hyken.

Customer Service 83

Customer Service Customer Service Strategies Employee Experience Innovation 83

ShepHyken

JANUARY 11, 2021

There is a lot of crossover in these concepts, but also some differences The author emphasizes the idea that doing contactless right can build trust, which is essential to repeat business, and ideally, customer loyalty. 10 Important Components of a Social Media Customer Service Strategy by VHT MARKETING.

Social Media 91

Social Media Customer Service Guidelines Loyalty 91

ShepHyken

OCTOBER 28, 2019

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. I have added my comment about each article and would like to hear what you think too.

Customer Service 54

Customer Service Loyalty Programs Customer Centricity Customer Service Strategies 54

ShepHyken

DECEMBER 28, 2022

Customers love working with empowered employees. . Be customer focused. That means that every decision you make keeps the customer in mind. That doesn’t mean every decision will make the customer happy, such as a price increase, but at least you’ve considered the impact or result of your decisions. .

Fashion 130

Fashion Guidelines Policies Customer Service Training 130

ShepHyken

NOVEMBER 15, 2021

Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl. Retail Customer Experience) Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a success. They want proof in the form of ROI.

Customer Service 71

Customer Service Metrics Social Media Retail 71

ShepHyken

APRIL 27, 2020

” 15 Customer Service Strategies To Help You Deliver A 5-Star Experience by Forbes Coaches Council. Forbes) If your company is struggling, transforming your customer support into a 5-star experience can inject new life into your business. My Comment: Creating a good customer experience is more than a strategy.

Customer Service 80

Customer Service Government Hospitality Trends 80

ShepHyken

JULY 22, 2019

So, what unexpected “extra” can you give your customers to show you appreciate their business? Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. Acquire) If you really want to get ahead in the game, nail down a great customer service strategy.

Social Media 115

Social Media Customer Service Trends Tips 115

ShepHyken

JUNE 6, 2022

And when an expert at John’s level shares commentary on one of the most iconic brands in the service and CX world, we have to pay attention. 15 Foolproof Strategies For Encouraging Repeat Purchases by Forbes Business Council. The first tip reminded me of a strategy where customers send in videos about how they use products.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

NOVEMBER 30, 2022

The dance is the metaphor for your business, and what got them to the dance is why customers keep doing business with you.? . The point of this is to think about changes you make that aren’t customer-focused. Any change, even if you think the customer will like it, could be opposed and cause friction.

Policies 120

Policies Customer Focused Customer Service Training Software 120

ShepHyken

APRIL 27, 2022

They are the people who make the big decisions and determine the vision and strategy of the company. But if not for the company’s employees, that vision and strategy would mean nothing. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Conference 67

Conference Customer Service Training Customer Focused Video 67

ShepHyken

SEPTEMBER 26, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

How To 623

How To Automotive Competitive Advantage Customer Service Training 623

ShepHyken

JUNE 8, 2022

Maybe you’re brainstorming a new product or coming up with a new strategy. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Confidence 127

Customer Confidence Customer Service Training Customer Service Customer Experience 127

ShepHyken

DECEMBER 22, 2021

We welcome him back this week with a simple feedback technique connected to his Three N strategy that will help you motivate and keep your best employees. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s very simple. Follow on Twitter: @Hyken.

Customer Service Training 130

Customer Service Training Leadership Video Feedback 130

ShepHyken

FEBRUARY 16, 2022

Creating an educational experience is a powerful customer experience strategy. Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Don’t think this is a sales technique. It’s simple. Follow on Twitter: @Hyken.

Customer Experience 130

Customer Experience Customer Service Training Customers Loyalty 130

ShepHyken

FEBRUARY 23, 2022

Great customer-focused companies make it easy to get information quickly. It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support. They want to get information quickly and easily.

Competitive Advantage 127

Competitive Advantage Customer Focused Customer Service Training Video 127

ShepHyken

JUNE 17, 2020

For those types of purchases, it’s even more important to have a proper “renewal” strategy. A formal schedule of customer contact is your ultimate renewal strategy. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. This is of the utmost importance.

Customer Service Training 152

Customer Service Training Strategy Software Customer Service 152

ShepHyken

APRIL 13, 2022

If all they are focused on is the process or the bottom line and they don’t take their employees and customers into consideration, you’ll have a well-run business that loses to a competitor who creates a better customer experience. . The post The Day I Became a Customer Service Expert and Two Important Lessons?

Self Service 130

Self Service Customer Service Customer Focused Customer Service Training 130

Help Scout

APRIL 29, 2021

Everyone in the business, including those beyond the customer-facing teams, has an accurate understanding of who the customers are and what matters to them. Customer service is a part of the business’s strategic vision. The business agrees on a clear definition of “good customer service.”.

Culture 139

Culture Customer Service How To Policies 139

ShepHyken

DECEMBER 1, 2021

They also work for the company and the customer. He shared his 3-N strategy, and it’s simple. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Healthcare 125

Healthcare Customer Service Training Feedback Leadership 125

ShepHyken

APRIL 1, 2019

My friend, colleague and brilliant businessman, Vala Afshar, shares his insights on one of the most important trends in customer service. A Complete Guide to Social Media Customer Service by Anna Bredava. My Comment: The title of this article is “A Complete Guide to Social Media Customer Service.”

Customer Service 98

Customer Service Social Media Chatbots Trends 98

Integrity Solutions

OCTOBER 27, 2021

Differentiating on service isn’t just a smart strategy for growth; increasingly, it’s a survival strategy. In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service.

Customer Service 67

Customer Service Self Service Banking Culture 67

Vonage

MARCH 26, 2018

From there, sit down with your best service reps and discuss the types of customers they commonly deal with on a day-to-day basis. In combination, this process will allow you to ‘flesh out’ a series of profiles based on your typical customer’s needs, wants and expectations.

Omni-Channel 145

Omni-Channel Self Service Customer Experience Social Media 145

ShepHyken

JULY 6, 2022

It has created a service experience that is praised and studied by many other companies and brands. It has a customer-focused culture, hires good people, and is consistent and predictable. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Company 71

Company Fashion Customer Service Training Comparison 71

ShepHyken

DECEMBER 6, 2023

It’s about a customer-focused, friendly approach that doesn’t taint the experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. The passenger complied, but the employee never made things right. It’s not about blame.

Customer Service Training 146

Customer Service Training Customers Interaction Customer Service 146

ShepHyken

NOVEMBER 5, 2018

(The Michelli Experience) Recently, a new client of mine said, “Just like everyone else I want to differentiate my business through the customer experiences I provide, but quite frankly I’ve tried a lot of things and am not seeing any sustained improvement.”. That is what will turn a good customer experience into a great customer experience.

Customer Service 79

Customer Service Airlines Wireless Retail 79

ShepHyken

AUGUST 21, 2019

The article made me think about how all businesses should have a “should have” list, especially if you want your customers to have a certain experience. I refer to this list as Customer-Focused Musts. For example, a restaurant’s customer-focused list could (and should!) It’s time—and you must get customer-focused

Customer Experience 128

Customer Experience Insurance Customer Focused Customer Service Training 128

ShepHyken

MARCH 26, 2024

When I’m invited to speak to a group of business leaders as the keynote speaker, I often share my Six Simple Steps to Building a Customer-Focused Culture. It is incredibly complicated, but the Amazon experience is so easy! Yes, the steps are simple, but that doesn’t mean they are easy. There’s a difference!

Entertainment 84

Entertainment Sports Customer Service Training Training 84

ShepHyken

MAY 23, 2022

The author, who happens to be one of the leading experts in the customer service/experience space, uses the different positions and roles in a professional sports organization (including the manager, coaches, doctor, and more) as a metaphor for what it takes to assemble a customer-focused team. Follow on Twitter: @Hyken.

Customer Service 64

Customer Service Sports Tips Customer Service Training 64

ShepHyken

JANUARY 18, 2023

When a customer receives messages, updates, advertising and promotion targeted to their persona, that’s a form of personalization. Watching what customers buy, their buying patterns, and other data help create that personalized experience. . Today’s personalization strategy is becoming even more personal.

Advertising 64

Advertising Customer Service Training Customer Service Trends 64

ShepHyken

AUGUST 26, 2019

And 65% of customers find a positive experience to be more influential than all that money invested in great advertising. 5 Strategies On How To Stay Ahead Of Customer-Driven Disruption by NJ Goldston. My favorite strategy is the fifth one, which tells us to disregard the first four (even if they always worked).

Customer Service 105

Customer Service Advertising Strategy Customer Service Training 105

ShepHyken

DECEMBER 14, 2020

Is the author really saying that some companies are so bad that raising the level of their customer service to average makes them better? How to deliver great customer experience at scale by Dutta Satadip. My Comment: Customers have their own pre-defined expectations. If you read this article, you’ll understand why.

Customer Service 136

Customer Service e-support Ecommerce Trends 136

ShepHyken

FEBRUARY 19, 2023

The gold in the article is his simple three-step approach to building a customer-focused culture. The Six Degrees of Customer Experience by Computerworld (Computerworld) How do you create an outstanding customer experience? It’s no easy task, as customers’ wants and needs move quickly.

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

NOVEMBER 9, 2022

Bezos was so focused on customer service that he wanted everyone to keep the customer in mind, and having a chair at the table to represent the customer was his way of doing so. That’s truly customer-focused! . Follow on Twitter: @Hyken.

Competitive Advantage 69

Competitive Advantage Customer Focused Customer Service Training Meeting 69

ShepHyken

MAY 18, 2020

Customer Loyalty Is Flat. What Should Your CX Strategy Look Like Now? CMSWire) A fair portion of customer loyalty may have been flattened over this 90-day period of the pandemic for businesses that haven’t been able to function as usual, and that includes a large portion of the business world. by Rachel Lane.

Customer Service 92

Customer Service Customer Retention Loyalty Strategy 92

ShepHyken

SEPTEMBER 14, 2022

In short, the customer experience starts and ends with the organization’s culture. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Culture 105

Culture Customer Service Poor Customer Service Leadership 105