Gainsight

APRIL 9, 2024

We do this through Pulse events and wanted to create this with our Community Unplugged event. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

SurveySensum

OCTOBER 16, 2023

You successfully organized your event! Post-event feedback is like a report card for your event and an inside glimpse into the minds of your audience post-event. It is critical to understand the strengths and weaknesses of the event you organized, and also what the audience liked and disliked. Congratulations!

Feedback 52

Feedback Social Media Survey Analysis 52

Experience Investigators by 360Connext

JANUARY 18, 2022

And that training can feel tactical and task-driven, like explaining how to track customer records in a Customer Relationship Management (CRM) platform. Dedicate themselves to ongoing learning — both about how to improve the customer experience, and in listening and incorporating customer feedback. How we gather feedback.

How To 378

How To Customer Journeys Culture Training 378

Joe Rawlinson

JANUARY 22, 2024

Attend Networking Events Check to see whether there are local networking events that you can attend with your business colleagues to promote your brand. At networking events, you can rent a trade show booth , set up a table, and host your own mini activities to attract people to your corner of the room.

Brands 78

Brands How To Sports Social Media 78

ECXO

JULY 21, 2023

We are excited to invite you to check it out in a fantastic conversation with Kevin Scanlon, Emma, and Carlos, facilitated by Christopher Brooks and Tulio Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor.

B2B 40

B2B Video Culture Consulting 40

Influitive

SEPTEMBER 24, 2020

Think back to the last in-person event you attended. I’d be willing to bet that in addition to walking away with new knowledge, new skills and new connections, you likely also left with something else: swag! Everyone loves getting swag, gifts and rewards during events.

Banking 52

Banking How To Connections 52

CSM Magazine

JANUARY 18, 2024

An expert on emerging technologies, Schick will share her vision for AI’s potential, educating delegates on how to adopt and benefit from its immense CX possibilities. “We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group.

Case Study 52

Case Study Groups Conference CRM 52

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you’ve secured your spot – you are ready to connect!

Conference 52

Conference Connections Case Study CRM 52

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. For decades, businesses have used this channel to distribute catalogs, pamphlets, event announcements, flyers, postcards, and personalized greetings.

Connections 98

Connections Communication Video Customers 98

CSM Magazine

DECEMBER 22, 2023

Advertising agencies experienced with guerrilla marketing know how to create a spectacle in the public domain that can turn into a buzz and, in turn, drive traffic to your website or store. Sponsorship opportunities can include music festivals, sporting events, charity events, or even theme parks.

Connections 52

Connections Strategy Marketing Gamification 52

Comm100

JUNE 6, 2023

Find out how to help college students with mental health issues in this blog, with 4 actionable strategies you can put in place to help alleviate mental health issues in college students. In the past few years, more centers are thinking creatively about how to meet the demand. It’s also important to reduce the stigma around the topic.

How To 130

How To Resources Training Meeting 130

BirdEye

APRIL 25, 2023

If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Connect with influencers 9. Participate in local events 17. Create a website Understanding how to promote your business is vital if you want to compete effectively. Referral marketing 10.

Social Media 98

Social Media How To Advertising Sports 98

ECXO

SEPTEMBER 15, 2022

The European Customer Experience Organization – Upcoming Events, Research, and Activities for You. How are you? Read in the zoom connection. How to Practically Evoke Customer Emotions to Drive Value ($). How to design emotions into your Customer experience. Become a member: [link]. Stay tuned!

Customer Experience 69

Customer Experience Leadership Feedback Innovation 69

Hallmark Business Connections

JUNE 15, 2021

Yet, few veterinary practices celebrate or recognize pet life events — birthdays, anniversaries and sorrowful occasions, for example. By celebrating the life events and milestones of pets, veterinary teams can increase client loyalty, generate referrals and reduce missed appointments.

Marketing 65

Marketing Loyalty Connections Examples 65

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! What is KMWorld Connect 2021?

Connections 93

Connections Conference Innovation Customer Engagement 93

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Pivot…Pivot…Pivaat! February 28 – a day I remember well.

Hotels 88

Hotels Connections Travel Engagement 88

Comm100

SEPTEMBER 14, 2022

Understanding how to increase student enrollment starts by understanding prospective students and how they want to engage. With that in mind, in this article we’ll look at some of the ways colleges and universities can engage with students how, where and when they want. Break down the barriers to connect. Personalize!

Chatbots 130

Chatbots How To Social Media Omni-Channel 130

BirdEye

AUGUST 25, 2023

They can now connect with people, build communities, and promote products to the point of sale. This makes it easier for them to browse the content, connect with the customer service team, and complete the purchase in a few simple clicks. An effective way to use your Facebook shop is by staging a live sales event.

Social Media 98

Social Media How To Ecommerce Advertising 98

Experience Investigators by 360Connext

JUNE 8, 2021

How to Look for & Consider Customer Experience Clues. If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . How to Act on Customer Experience Clues. Know your customers. Know their goals. Know YOUR goals, too.

Customer Journeys 271

Customer Journeys Healthcare How To Trends 271

One Millimeter Mindset

SEPTEMBER 15, 2021

Are you comfortably connecting strategic value dots across your organization? If you are really, really comfortable connecting those dots, you may not be providing the robust yet nimble business outcomes you target. When you become too comfortable in your professional role, you default to connecting strategic value dots linearly.

Connections 95

Connections Innovation Leadership Meeting 95

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. You get to connect with founders, executives, and investors to help you build your B2B SaaS companies. The post Top Customer Success Events in 2022 appeared first on. Date- October 17th–19th, 2022.

Customer Success 52

Customer Success Conference Case Study Contact Center 52

Influitive

SEPTEMBER 16, 2019

Running in-person events—such as user conferences—is a great opportunity to put a face to the customer advocates you engage with digitally on a regular basis. The post How to Plan an Event That Will Get Attendees Talking appeared first on Influitive.

Conference 40

Conference How To Connections Engagement 40

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. This is still an in-person event. Date : July 28, 2020.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Talkdesk

APRIL 2, 2020

We recognize it is now more important than ever to connect with your peers, innovators and industry experts. That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. The event will include breakouts on how to keep business moving forward even in times of uncertainty. Register now!

Contact Center 75

Contact Center Innovation Industry Connections 75

Qualtrics

JUNE 4, 2021

According to our latest research, in-person events will overtake virtual events in popularity by 2022. Explore the findings of our global report, including what they mean for your region, and why a 'hybrid' event model will be most successful going forward. That's the finding from our latest report on the future of events.

Travel 49

Travel How To Study Report 49

Press 1 For Nick

JANUARY 13, 2021

Hopefully your organization has a core stakeholder group to assess the current state, discuss how to define and pivot to new goals, and execute the BC plan. Make sure to tell employees: They are valued How to keep working effectively Relevant job changes How to adapt Success stories. CURRENT THREAT: COVID-19.

Connections 52

Connections How To Policies Communication 52

BirdEye

SEPTEMBER 29, 2023

This blog post uncovers everything you need to know about buyer personas and how to create the right one to help your business grow. How to create a buyer persona Examples of buyer personas FAQs about buyer personas Understand your audience with Birdeye What is a buyer’s persona? Table of contents What is a buyer’s persona?

How To 111

How To Insurance Social Media Multi-Channel 111

delighted

OCTOBER 17, 2023

Haven’t surveyed your employees before or feel unsure about how to ask the right questions? The importance of employee surveys Common types of employee surveys How to create an employee survey Following up on employee survey feedback Additional resources for employee surveys What is an employee survey? Not sure where to start?

Survey 81

Survey Tips How To Net Promoter Score 81

Experience Investigators by 360Connext

APRIL 13, 2021

Word clouds can help others in the organization connect with the real language customers use again and again! If You’re Building Customer Personas : Interview a group of customers who share similar goals to start defining how to represent them in a persona. How to Invite Customer Interview Participants. Don’t be shy!

Customer Journeys 291

Customer Journeys How To Feedback Resources 291

ProProfs Chat

APRIL 19, 2019

Millennials love events; I love events; more importantly, companies should also love events. They’re fun, they’re memorable, and most of all they are a connection with the customer base. But like every coin has two sides, so does hosting an event. Or is the event to achieve all of these points?

Tips 74

Tips Social Media Advertising Survey 74

VDS

JULY 22, 2020

Hopefully, your organization has a core stakeholder group to assess the current state, discuss how to define and pivot to new goals, and execute the BC plan. How to keep working effectively. How to adapt. Leaders need to leverage tools to connect with their teams like video conferencing tools (i.e. Relevant job changes.

Connections 52

Connections How To Contact Center Policies 52

SurveySparrow

APRIL 23, 2024

The personal touch can help enhance your storyboard’s emotional resonance and foster a deeper connection between the viewer and the narrative. How to create a professional storyboard for your video We have already established that crafting a professional video storyboard is essential. But how do you go about creating one?

Video 52

Video How To Roadmap Software 52

BirdEye

JANUARY 25, 2024

Social media integration Next, connect Birdeye to your business’s social media profiles, such as Facebook, Twitter, or LinkedIn, or others. Expand your scope by pulling in reviews from Facebook, Capterra, and any industry-specific sites like Zocdoc for healthcare or WeddingWire for event services.

Social Media 110

Social Media Brands How To Multi-Channel 110

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below.

Connections 80

Connections Conference Loyalty Survey 80

CSM Magazine

OCTOBER 24, 2023

Data Explorer: AAA NE The ‘Data Explorer’, knowing how to capitalize on the goldmine of contact centre data, was awarded to AAA Northeast. Jo’s outstanding efforts are evident through her enthusiasm in meeting with other Calabrio customers and sharing her story at events. For more information visit Calabrio.

Connections 52

Connections Contact Center Analytics Innovation 52

Oracle

MAY 19, 2020

Looking for customer experience virtual events information for the rest of the summer? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this summer. Bookmark this page and check back as we update event information for the remainder of the summer.

Self Service 40

Self Service B2B Exceptional Customer Service Conference 40

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. But how to build customer loyalty for retail brands? How to Leverage Customer Feedback to Build Customer Loyalty?

Retail 52

Retail Loyalty Connections Loyalty Programs 52