ClearAction

FEBRUARY 13, 2023

It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. Leading customer experience for almost-automatic CX excellence is the aim of all resources at ClearAction Continuum.

Sports 71

Sports Customer Experience Handbook Case Study 71

ClientSuccess

MARCH 28, 2023

Generally, the division between small and medium-sized businesses and large organizations is based on contract size, user base, and internal resource allocation. The allocation of resources, in particular, is a critical factor that can either make or break a customer success team’s large account management process.

Company 52

Company Management Case Study Customer Journeys 52

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Case Study: Using In-App Engagements in Gainsight PX to Improve Adoption. Check out this case study to see the real-life impact of using in-app engagements!

Case Study 89

Case Study Roadmap Study Feedback 89

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. It’s really about the learnings.

Marketing 108

Marketing Healthcare Analysis Case Study 108

Circular Edge

MAY 26, 2023

I joined CE’s Jonathan Cobb, Arun Chhatpar, and Nitin Lakhpat to explore Supply Chain Automation & Mobility in JDE using AtomIQ , which featured a customer case study from Atrion Medical. Should you wish to request access or if you have any questions or other resource needs, please consider me at your service.

Case Study 52

Case Study Innovation Study Entertainment 52

AWS Machine Learning

MAY 23, 2023

We finish with a case study highlighting the benefits realize by a large AWS and PwC customer who implemented this solution. Additionally, JumpStart provides solution templates designed to tackle common use cases, as well as example Jupyter notebooks with prewritten starter code. The following diagram illustrates the workflow.

Case Study 78

Case Study Government Training Return on Investment 78

Magellan Solutions

AUGUST 31, 2022

CASE STUDY. CASE STUDY. CASE STUDY. CASE STUDY . CASE STUDY. CASE STUDY . Hertz had created business plans, outlined objectives, and created roadmaps to expand its platform offerings. 1) IBM & THE TEXAS STATE. It was a $863 million, seven-year contract.

Examples 75

Examples Case Study How To Banking 75

VDS

SEPTEMBER 28, 2023

Choosing a Genesys Cloud Migration Partner Migrating to Genesys Cloud can be a complex and challenging process, especially if you don’t have the necessary expertise and resources in-house. Planning the Migration Roadmap The final step in preparing for migration is to plan the migration roadmap.

Contact Center 52

Contact Center Strategy Roadmap System 52

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. However, it may take some front-loaded effort to revisit your product roadmap to prioritize product-led growth. Product-led growth case studies. What is product-led growth?

Case Study 77

Case Study B2B Self Service Software 77

Thematic

APRIL 17, 2024

It empowers you with the data to confirm the most important pain points, understand satisfaction drivers, and focus your resources and efforts on the actions that will have the greatest impact on customer experiences. Proactive Problem Solving Customer experience analytics helps you get ahead of problems rather than just reacting to them.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

It empowers you with the data to confirm the most important pain points, understand satisfaction drivers, and focus your resources and efforts on the actions that will have the greatest impact on customer experiences. Proactive Problem Solving Customer experience analytics helps you get ahead of problems rather than just reacting to them.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

It empowers you with the data to confirm the most important pain points, understand satisfaction drivers, and focus your resources and efforts on the actions that will have the greatest impact on customer experiences. Proactive Problem Solving Customer experience analytics helps you get ahead of problems rather than just reacting to them.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). FYI – this handout is now available as a downloadable CE resource ). Capabilities Whitepaper .

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). FYI – this handout is now available as a downloadable CE resource ). Capabilities Whitepaper .

Innovation 40

Innovation Roadmap Case Study Conference 40

CustomerSuccessBox

OCTOBER 31, 2021

It also allows you to share the roadmap for your company and see where projects may overlap. If an executive is attending the meeting, at least five days prior, we will share an executive briefing document to share an overview of the customer (and provide insight in case they cannot attend the prep call). How do you prep a team?

How To 52

How To Roadmap Meeting Case Study 52

Gainsight

SEPTEMBER 21, 2022

Ask your customers to save this email and refer to it for a list of resources as they onboard … it will make their life (and yours) so much easier! . What surprised them, what delighted them, what they pushed to the limit to perform an unusual use case … these community conversations can lead to your best case studies and partnerships.

Customer Success 52

Customer Success How To Self Service Case Study 52

ChurnZero

FEBRUARY 26, 2021

But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In Connecting people to understand the use cases person to person has been beneficial.”.

Customer Success 59

Customer Success Company Management Roadmap 59

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch.

Customer Service 100

Customer Service Case Study Gamification Culture 100

CustomerSuccessBox

FEBRUARY 14, 2019

It leads to the wastage of lot of resources because just after few days or months these customers quit. A product is continuously improved and new features are added as per the product roadmap and customer requirements. Provide references, case studies, customer stories to Sales and Marketing.

Customer Success 67

Customer Success Management Case Study Study 67

BirdEye

NOVEMBER 28, 2023

For companies in certain key industries, dedicating resources to manage their reputation has become necessary for survival. Informed strategy: Customer feedback can be your roadmap to getting better. Look for case studies and current customer references as proof. Proven outcomes: Don’t just take their word for it.

Industry 58

Industry Management Healthcare Hospitality 58

SmartKarrot

MARCH 30, 2022

Act as a point of escalation and resource for at-risk customers. Help drive Product Management roadmap through the voice of the Customer. Help communicate customers’ needs to the Product team and help shape the product roadmap. Partner with clients to create and deliver Case Studies that can be taken to market.

Customer Success 19

Customer Success Roadmap Case Study Customers 19

SmartKarrot

OCTOBER 27, 2022

Maintain status as a product Subject Matter Expert and to facilitate a pathway to any needed resource. testimonials, case studies). Marshall resources across the Hatica org as needed to support customers’ needs. Represent the voice of the customer to inform the sales process and product roadmap.

Customer Success 19

Customer Success Case Study Roadmap ROI 19

CX Journey

AUGUST 11, 2016

These conversations help us to identify and to react to current trends in customer needs and enable our team to self-organise resourcing for the day ahead (rather than using a dedicated workforce manager). Every morning, we gather together and share insights from the day before as well as key updates for the day to come. OM : Absolutely.

Groups 0

Groups System Case Study Roadmap 0

SmartKarrot

FEBRUARY 17, 2022

Be in the internal voice of the customer, work with the product team to deliver feedback to shape the product roadmap. Nurture customer advocacy in the form of testimonials, references, and case studies. Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients.

Customer Success 19

Customer Success Case Study Hotels Roadmap 19

SmartKarrot

NOVEMBER 30, 2023

Pragya emphasized the need to learn from both satisfied and unsatisfied clients, using case studies to analyze past experiences and create customized plans for different customer segments. Pragya stressed the importance of documenting client feedback, case studies, and the root cause analysis of issues.

Management 10

Management Case Study How To Roadmap 10

ClientSuccess

APRIL 20, 2017

Product wants to speak with a customer about a feature, Marketing wants to do a case study, and so on. Product & Engineering: A CSM aligned to Product can create focus groups of customers to get feedback on the ROI of certain features, product roadmap items, and answer questions about usage or UI design.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

SmartKarrot

JULY 29, 2021

Develop data-driven playbooks that drive client results and inform product roadmap. Collaborate with the client to deploy strategies for product adoption and will measure results, and engage internal resources to assist clients as appropriate.

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

Gainsight

JUNE 11, 2021

Start the kick-off asking the customer to commit resources and time. Measure by aggregating inputs and actual results, compare actual vs. expected, gather proof points with case studies content and customer sentiment. There should be explicit knowledge: data, information, documents, records, and files.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SurveySparrow

MARCH 26, 2021

When there is no go-to-market strategy in place, you will not be able to tell clearly if you are launching at the right time, might not realize that you do not have all the resources required for a launch, or you might even be targeting the wrong set of customers, and so on. Who is responsible for go-to marketing strategy?

Strategy 52

Strategy Marketing Advertising Airlines 52

Amity

NOVEMBER 4, 2016

I find that most companies spend considerable time and resources ensuring they have great external customer service but when it comes to internal customer service (service provided between teams at a company) there is often a lot left to be desired. Internal Customer Service. Sound familiar?

Data 48

Data Travel Case Study Roadmap 48

SmartKarrot

OCTOBER 25, 2023

By gauging the depth of a crisis, KAMs can channel their energies and resources effectively, ensuring that the response is proportionate to the challenge. By providing a clear roadmap, action plans alleviate the paralysis that often accompanies unforeseen challenges, allowing KAMs to navigate through the crisis with clarity and purpose.

Management 10

Management Guidelines Case Study Roadmap 10

SmartKarrot

NOVEMBER 26, 2020

Manage cross-functional relationships with leaders in Product, Engineering, Operations, and Marketing to advocate for users and influence the long-term product roadmap. Understand and advocate for a client’s roadmap needs with product management. testimonials, case studies, attending events).

Customer Success 10

Customer Success Roadmap Case Study Leadership 10

delighted

DECEMBER 10, 2019

Many brands are investing heavily in customer experience (CX) and, as we explore below, the numbers don’t lie — those allocated resources can yield some serious returns. NPS) present a unique case for a CX program in itself — how do you know if your customers are loyal without a CX program in place that measures sentiment?

ROI 40

ROI Measurement Customer Experience Effort Score 40

SmartKarrot

DECEMBER 9, 2020

testimonials, case studies). Marshaling resources across the RStudio organization as needed to escalate customer issues and support customers’ needs. Representing the voice of the customer to inform our sales process and product roadmap. Identify opportunities for customers to act as RStudio advocates (e.g.,

Customer Success 10

Customer Success Case Study Effort Score Return on Investment 10

Retently

JUNE 4, 2018

According to Lee Resources , 70% of customers would do business with you again, if a complaint is resolved in their favor. The surprising insight, based on a case-study , is that non-respondents churn the most, even more than Passives or Detractors.

Feedback 60

Feedback Net Promoter Score NPS Effort Score 60

Hero Digital

OCTOBER 5, 2019

Other resources such as Google Surveys make it easy to target specific audiences and quickly do on-the-fly market research. That means it’s better to treat the buyer’s journey as a holistic experience: No matter where your target customer is, they should have the content, resources, and support they need to choose your solution.

B2B 40

B2B Touchpoint Multi-Channel Strategy 40

SmartKarrot

DECEMBER 4, 2020

Work with Product Marketing Manager to develop customer collateral including case studies and client testimonials. Also, work with the Product Manager to communicate client feedback and help to prioritize the product roadmap. Analyze performance data, develop insights, and recommendations.

Customer Success 10

Customer Success Case Study Roadmap ROI 10