ClearAction

FEBRUARY 13, 2023

It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. This customer experience course is an actionable overview for making CX a team sport company-wide. The Essentials module is free to everyone.

Sports 71

Sports Customer Experience Handbook Case Study 71

ShepHyken

MAY 9, 2023

Use their feedback for marketing purposes, testimonials, and case studies. Find feedback patterns that will influence your product roadmap, service delivery model, support channels, and future investments. Tailor your surveys with each customer’s experience in mind. Leverage your promoters.

Net Promoter Score 62

Net Promoter Score NPS Case Study Roadmap 62

ShepHyken

FEBRUARY 28, 2020

He did this by performing a technique that you wouldn’t find in any sales training book or case studies on the best sales techniques. I read books, had a vision, created a customer experience roadmap listing all the things I wanted to tackle with a timeline and hurdles I needed to overcome.

Roadmap 115

Roadmap Sales Case Study Airlines 115

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Case Study: Using In-App Engagements in Gainsight PX to Improve Adoption. Check out this case study to see the real-life impact of using in-app engagements!

Case Study 89

Case Study Roadmap Study Feedback 89

Magellan Solutions

AUGUST 31, 2022

CASE STUDY. CASE STUDY. CASE STUDY. CASE STUDY . CASE STUDY. CASE STUDY . Hertz had created business plans, outlined objectives, and created roadmaps to expand its platform offerings. 1) IBM & THE TEXAS STATE. It was a $863 million, seven-year contract.

Examples 75

Examples Case Study How To Banking 75

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. It’s really about the learnings.

Marketing 108

Marketing Healthcare Analysis Case Study 108

Experience Investigators by 360Connext

OCTOBER 17, 2023

Gather Data and Insights To support the business case, gather relevant data and insights that demonstrate the impact of CX on the identified business outcomes. Use real-life examples and case studies to illustrate the potential benefits of CX efforts. Determine what a specific measurable outcome would look like.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

NobelBiz

FEBRUARY 6, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Seaton CX

JANUARY 4, 2024

Developers must deliver on the product roadmap for the company to stay competitive. Turnaround stories make for great case studies, but how much lost revenue do you want to tolerate 12 months from now? It’s easy to rationalize cutting deep in support.

B2B 52

B2B Case Study Airlines Roadmap 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

Aveus

MAY 18, 2021

Its report cites case studies from the banking and pharmaceuticals industries to show how data-and analytics-driven approaches to improving the customer experience have generated tens of millions of dollars in additional revenue.

Consumers 130

Consumers Healthcare Metrics Case Study 130

ClientSuccess

MARCH 28, 2023

Often, SaaS vendors’ strategic roadmaps tend to shift and change based on enterprise accounts’ requirements. Collaborate with other Departments One of the advantages of having enterprise customers is that they are heavily invested in your technology and team.

Company 52

Company Management Case Study Customer Journeys 52

AskNicely

FEBRUARY 21, 2018

You can gather consent at the customer feedback collection point by transparently explaining the various potential use cases for customer feedback (online reviews, case studies, customer marketing materials, product roadmap guidance, etc). The GDPR and AskNicely. At AskNicely, we take your data very seriously.

NPS 150

NPS Feedback Net Promoter Score Case Study 150

AWS Machine Learning

MAY 23, 2023

We finish with a case study highlighting the benefits realize by a large AWS and PwC customer who implemented this solution. Case study In this section, we share an illustrative case study from a large insurance company in Canada. The following diagram illustrates this architecture.

Case Study 75

Case Study Government Training Return on Investment 75

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

Thematic

APRIL 17, 2024

Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements. Success Stories: Showcase the tangible results insights can drive. Cross-Team Impact: Break down silos.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements. Success Stories: Showcase the tangible results insights can drive. Cross-Team Impact: Break down silos.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements. Success Stories: Showcase the tangible results insights can drive. Cross-Team Impact: Break down silos.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Circular Edge

MAY 26, 2023

I joined CE’s Jonathan Cobb, Arun Chhatpar, and Nitin Lakhpat to explore Supply Chain Automation & Mobility in JDE using AtomIQ , which featured a customer case study from Atrion Medical. All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

AskNicely

JANUARY 29, 2018

Like any up-and-coming SaaS startup, rapid growth is a big part of Auror’s roadmap to success. Automated customer feedback allowed Auror to regularly engage with their robust community of crime fighters — ultimately resulting in a more cohesive product roadmap and development strategy. Auror’s 9-month NPS Journey.

NPS 150

NPS Net Promoter Score Roadmap Retail 150

SurveyGizmo

JUNE 9, 2020

Customer Case Study: Sahler Research Assesses Changing Spending Behavior Related to COVID-19. Can China offer a roadmap for consumer spending in the US? Yes, we are much more than great survey software. To read more from IDC, click here.

Case Study 80

Case Study Roadmap Survey Course 80

Centercode

DECEMBER 22, 2020

How Arris Saved $1M by Fixing Bugs Before Release (Case Study). This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. How to Decrease Beta Testing Costs by 40% (Blog). How Defined Processes Are Shaping Success in 2020 (Blog). Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. However, it may take some front-loaded effort to revisit your product roadmap to prioritize product-led growth. Product-led growth case studies. What is product-led growth?

Case Study 79

Case Study B2B Self Service Software 79

VDS

SEPTEMBER 28, 2023

When evaluating potential Genesys Cloud partners, consider asking for references and case studies to get a better sense of their capabilities and experience. Planning the Migration Roadmap The final step in preparing for migration is to plan the migration roadmap.

Contact Center 52

Contact Center Strategy Roadmap System 52

Circular Edge

APRIL 22, 2020

Through these case studies , Lyle encouraged JD Edwards customers to work smarter , embrace change and leverage 9.2 I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. First, the latest JDE Roadmap illustrating updates on the 9.2 JDE Roadmap: [link].

Resources 52

Resources Innovation Roadmap Self Service 52

Amity

MAY 19, 2017

Here are some breathtaking examples of beautifully designed video case studies – time to get inspired! Why it’s so great: HubSpot is giving us a great example of “ practice what you preach ” by diving right into the Inbound Methodology and delivering a powerful case study informed by a specific buyer persona.

Video 57

Video Case Study Study Roadmap 57

CustomerSuccessBox

OCTOBER 31, 2021

It also allows you to share the roadmap for your company and see where projects may overlap. How does it help your customers? Emily: A Business Review is important to discuss the customer’s long-term strategy and get alignment from the executive buyer. How do you prep a team? As I know, building that process takes a lot.

How To 52

How To Roadmap Meeting Case Study 52

Lithium

DECEMBER 28, 2020

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. To see the full story, watch our case study. Some of the upcoming solution features are shown below: Khoros Marketing.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Make sure they’re onboard with this roadmap. A: Again, the answer here is the roadmap.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Circular Edge

OCTOBER 30, 2020

Continuing the theme of illustrating digital success with JDE, CE sessions featured customers who are adopting next-gen RPA & transforming their businesses to overcome challenges & increasing digital demands as well as leveraging new product & service innovations to accelerate their ERP & Cloud roadmaps.

Resources 52

Resources Self Service Case Study Innovation 52

Circular Edge

MAY 2, 2018

As this was my first conference with Circular Edge, I had a lot to learn and took advantage of my conference pass by attending the JD Edwards keynote and subsequent roadmap session. Bob Monahan and Gary Grieshaber kicked off the roadmap session by reviewing recent 9.2 JD Edwards Keynote Case Studies. code line….

Resources 40

Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

As this was my first conference with Circular Edge, I had a lot to learn and took advantage of my conference pass by attending the JD Edwards keynote and subsequent roadmap session. Bob Monahan and Gary Grieshaber kicked off the roadmap session by reviewing recent 9.2 JD Edwards Keynote Case Studies. code line….

Resources 40

Resources Roadmap Chatbots Conference 40

delighted

MAY 24, 2017

They can amplify your strengths, drive referrals, coach new users, and even help guide the product roadmap. Have them participate in a case study. Consider asking them to participate in a case study. Case studies provide social proof and instill trust in prospective customers. Reach out to them.

Case Study 74

Case Study B2B Study Ecommerce 74

Amity

NOVEMBER 6, 2017

Tease Them With Your Product Roadmap. If your customers care about your product, they’ll be curious about new features, and they’ll want to be in the know about long-term product roadmaps. Below are some useful tips to get unresponsive customers to finally get back to you. Ty Magnin, Appcues' Blog.

How To 81

How To Roadmap Case Study Tips 81

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap. Capabilities Whitepaper .

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap. Capabilities Whitepaper .

Innovation 40

Innovation Roadmap Case Study Conference 40

Gainsight

SEPTEMBER 21, 2022

What surprised them, what delighted them, what they pushed to the limit to perform an unusual use case … these community conversations can lead to your best case studies and partnerships. They can even influence your product roadmap, as customers find unexpected ways to use your product to solve their problems. .

Customer Success 52

Customer Success How To Self Service Case Study 52