ClientSuccess

MARCH 28, 2023

Generally, the division between small and medium-sized businesses and large organizations is based on contract size, user base, and internal resource allocation. The allocation of resources, in particular, is a critical factor that can either make or break a customer success team’s large account management process.

Company 52

Company Management Case Study Customer Journeys 52

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Case Study: Using In-App Engagements in Gainsight PX to Improve Adoption. Check out this case study to see the real-life impact of using in-app engagements!

Case Study 89

Case Study Roadmap Study Feedback 89

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

Case Study 52

Case Study Innovation Study Entertainment 52

SmartKarrot

OCTOBER 27, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Givelify As a Director of Customer Success, you will advise customers as a trusted partner on use-cases, fundraisinggiving strategies, and Givelify products and services. Ensure customer buy-in throughout the process.

Customer Success 19

Customer Success Case Study Roadmap ROI 19

SmartKarrot

MARCH 30, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Domo, Inc. As a Director of Customer Success, you will be forecasting retention numbers and remaining consistent in that effort. Lead the strategic customer success team and provide guidance, mentorship and build culture.

Customer Success 19

Customer Success Roadmap Case Study Customers 19

SmartKarrot

FEBRUARY 17, 2022

Role: Customer Success Director, SaaS (Remote) Location: Remote, United States Organization: Talentify.io As a Customer Success Director, you will design and build a Customer Success strategy, including support content creation, establishing standard operating procedures, and scalable processes.

Customer Success 19

Customer Success Case Study Hotels Roadmap 19

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Vanessa Hannay , Director of Customer Success, Muck Rack . Making customers happy is no longer good enough. . . The year was 1909.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

ClientSuccess

APRIL 20, 2017

Paul Pizza is a veteran in the Customer Success space with his experience starting in the late 1990’s when most didn’t even know what the term meant. Back when Paul first started working with customers, “Customer Success” was considered a hybrid between account management and customer service.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. Lastly, we’ll explore why customer experience surveys are essential when developing your own user-focused product strategy. Product-led growth case studies.

Case Study 77

Case Study B2B Self Service Software 77

CustomerSuccessBox

OCTOBER 31, 2021

We hope to give a fresh perspective regarding the Quarterly Business Reviews process which will take your customer success efforts to the next level. Emily is AVP, Customer Success at Fastly. How does it help your customers? Get customer buy-in on the agenda and objectives. and Madhur Choudhury.

How To 52

How To Roadmap Meeting Case Study 52

SmartKarrot

JULY 29, 2021

Role: Director of Customer Success Location: Remote, Chicago, IL, US Organization: HiringThing As a Director of Customer Success, you will ensure that customer satisfaction is achieved through courteous and effective communication, problem-solving, and efficient processes.

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). FYI – this handout is now available as a downloadable CE resource ).

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). FYI – this handout is now available as a downloadable CE resource ).

Innovation 40

Innovation Roadmap Case Study Conference 40

SmartKarrot

NOVEMBER 26, 2020

Role: Vice President of Customer Success Location: Brooklyn, New York, US Organization: Outlier.org As a Vice President of Customer Success, you will serve as a key member of the leadership team with significant input to company-wide objectives. Proactively manage customers by conducting comprehensive Operations Reviews.

Customer Success 10

Customer Success Roadmap Case Study Leadership 10

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. Creating Customer Loyalty. Loyalty 3.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

SmartKarrot

DECEMBER 9, 2020

Role: Director, Customer Success Management Location: Minneapolis, MN, US Organization: Calabrio, Inc. As a Director of Customer Success Management, you will promote a culture focused on industry excellence and superior service. Drive Customer Success Managers to educate customers on new products and releases.

Customer Success 10

Customer Success Case Study Effort Score Return on Investment 10

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Customer Success 10

Customer Success Case Study Roadmap ROI 10

SmartKarrot

JANUARY 13, 2021

Role: Vice President of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Ceros As a Vice President of Customer Success, you will increase Customer Publish rates and expand users and use cases at existing clients. Create a company-wide culture of Customer Success.

Customer Success 10

Customer Success Metrics Case Study Consulting 10

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management Case Study How To Roadmap 10

ChurnZero

MARCH 31, 2023

The purpose of a Customer Success team is to help a company’s customers get the most value out of its product. The hypothesis is, if a customer maximizes the obtainable value, they will remain loyal and spend more with the company. A Customer Success team has the time and resources to respond this way.

Customer Success 98

Customer Success Net Promoter Score Effort Score Sales 98

Amity

NOVEMBER 4, 2016

As I wrote my first blog on scaling Customer Success Teams several weeks ago I had a hard time narrowing down which topics to include and which to leave out so that the piece didn’t turn into a Tolstoy novel. Now onto some additional tips and tricks that are too often overlooked as Customer Success teams begin to grow.

Data 48

Data Travel Case Study Roadmap 48

SmartKarrot

APRIL 17, 2020

Role: Customer Success Manager Location: Austin, Texas, US Organization: MongoDB MongoDB is looking for a self-driven, enthusiastic and hands-on Customer Success Manager to help their customers realize and maximize the value of their MongoDB subscription and services.

Customer Success 8

Customer Success Consulting Case Study Customers 8

delighted

DECEMBER 10, 2019

Many brands are investing heavily in customer experience (CX) and, as we explore below, the numbers don’t lie — those allocated resources can yield some serious returns. NPS) present a unique case for a CX program in itself — how do you know if your customers are loyal without a CX program in place that measures sentiment?

ROI 40

ROI Measurement Customer Experience Effort Score 40

Retently

JUNE 4, 2018

Changing a customer’s mind after the damage has been done is definitely a challenge. According to Lee Resources , 70% of customers would do business with you again, if a complaint is resolved in their favor. The purpose of closing the feedback loop with Detractors is to build trust with customers and show them that you care.

Feedback 60

Feedback Net Promoter Score NPS Effort Score 60

SmartKarrot

FEBRUARY 7, 2022

This thing also applies to customer success. Your customer success strategy will define the direction your company takes. But, your customer success operations will ensure that you reach your destination without any diversion. Operation balances between your resources and sales. What is CS Operations?

Customer Success 10

Customer Success Software Report Customer Journeys 10

inSided

OCTOBER 1, 2022

These were some of their top challenges: Fractured customer experience : Customers need to visit different places to access content, with low navigability of available resources and a jarring gap between the pre- and post-sale customer experience. That was the case for Cognite. Here's how it works. Micro-targeting.

Case Study 52

Case Study Effort Score Customer Journeys Study 52

SurveySparrow

SEPTEMBER 6, 2019

The simplest formula for Customer Lifetime Value that anyone with technical knowledge can understand is this: Customer Lifetime Value = Customer’ spend – Cost of acquiring – the cost of marketing – the cost of serving the customer. 7 Create a knowledge base.

Social Media 51

Social Media Effort Score Metrics Customers 51

Circular Edge

AUGUST 29, 2019

This year’s JD Edwards INFOCUS conference set a record for the highest number of customer attendees, while featuring more inspiring case studies , innovative products & solutions and fun , interactive networking than ever. CE Customer Stories & Educational Highlights. ShowcasingDigitalSuccess.

Resources 40

Resources Conference Case Study Innovation 40

ClientSuccess

SEPTEMBER 8, 2020

Traditionally, the lines between small and medium-sized businesses and enterprise organizations are delineated based on a few clear factors: contract size, user base, and internal resource allocation. This last factor – resource allocation – can make or break a customer success team’s large account management process.

Customer Journeys 52

Customer Journeys Management eBook Case Study 52

CustomerSuccessBox

MAY 17, 2021

The same product is often bought by different people to solve different problems therefore you need to first understand what was the main purpose for buying the customer success software and teach only those features which will help them reach their initial goal or value. What is the right channel to communicate with customers?

Customer Retention 52

Customer Retention Effort Score Analysis Touchpoint 52

SmartKarrot

SEPTEMBER 21, 2021

A demo shows how you can solve customer pain points with the product or service. It shows the value you offer to a customer. This differs depending on the type, scale, nature, culture, and resources of the company. In most cases, customer executives, sales representatives, or a designated personnel does the demo.

How To 10

How To B2B Case Study Roadmap 10

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Without a content strategy, a business may waste resources on content that isn’t bringing them results. Add fun filters or effects and use popular hashtags.

Social Media 93

Social Media How To Infographics Video 93