Retently

JUNE 28, 2022

How customers can help your business grow. Create Customer Success Stories and Case Studies. If you have a customer or client that’s particularly pleased, you must develop an in-depth Customer Success Story or Case Study around their experience.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

Optimove

FEBRUARY 15, 2024

As a top customer relationship marketing authority, and a Senior Fellow at the Wharton School, Hoyne will share valuable insights and practical tips with top marketers during the conference.

Conference 52

Conference Connections Case Study CRM 52

Beyond Philosophy

JULY 14, 2015

Sometimes we have a relationship we think is good, but it really isn’t. It’s true in friendships, marriages, and yes, even business relationships. There are some signs that your Customer relationship is all about you, or one-sided, and they are easier to spot than you think.

Customer relationships 60

Customer relationships Net Promoter Score Effort Score Customer Centricity 60

CX Accelerator

JANUARY 11, 2021

They revered the customer relationship and upended everything else. Employee experience (EX) is customer experience!". Zappos is a case study on how to create a customer-focused culture. Valuing a healthy level of irreverence. Also, they published the Culture Book (pictured). D riven by core values.

Return on Investment 266

Return on Investment Culture Customer Centricity Ecommerce 266

InMoment XI

FEBRUARY 12, 2024

With this data, it is clear that integrated CX is a strategic investment that pays off in improved customer relationships, operational efficiency, and overall business success. What Are the Key Elements that Make Up Integrated Customer Experience? Integrated customer experience is composed of three main elements.

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

Totango

FEBRUARY 14, 2020

Once a customer is ready to convert, they typically pass into the hands of the sales team , after which they are transferred to the team with whom they will build their longest relationship—the customer success team. When you align marketing with customer success, everyone wins. The CS team is who lives in CS software.

Customer Success 98

Customer Success Marketing Case Study Study 98

NobelBiz

DECEMBER 19, 2023

The Role of Technology in Escalation In a call center, escalation management is a crucial process that ensures customer complaints or issues are resolved by a specialist, more experienced, or senior company representative. Read the case study or watch the video !

Call Center 106

Call Center Management Contact Center Wait Times 106

Blake Morgan

FEBRUARY 22, 2023

If you want to jumpstart CX efforts across your company, there’s no better way than a customer experience keynote speaker. A customer experience keynote speaker brings their passion for customers and shares valuable case studies, best practices, insights, and motivation for your team.

Customer Experience 105

Customer Experience Customer Centricity Case Study Contact Center 105

Helpt

JANUARY 16, 2024

If you are a decision maker at a Managed Service Provider, a software vendor , or anything in between, you know that having great IT support is paramount to maintaining a high level of customer satisfaction and operational efficiency. For more detailed insights into this case study, please visit our website and download the full case study.

Comparison 52

Comparison Case Study Customer Satisfaction Culture 52

Inbenta

MAY 14, 2021

We are very happy with the partnership with Inbenta and I believe we will still work on more innovations together,” says Elisa Midore, Customer Relationship Manager at GOL. To learn more about how GOL uses Inbenta to relieve pressure on its call center and improve customer experience, read our dedicated case study.

Airlines 99

Airlines Case Study Chatbots Call Center 99

CX Accelerator

JANUARY 11, 2021

They revered the customer relationship and upended everything else. Employee experience (EX) is customer experience!". Zappos is a case study on how to create a customer-focused culture. Valuing a healthy level of irreverence. Also, they published the Culture Book (pictured). D riven by core values.

Return on Investment 182

Return on Investment Culture Customer Centricity Ecommerce 182

ClientSuccess

MARCH 9, 2020

In this post, we will look at the differences between customer success and customer experience and explore how finding the sweet spot between the two can help optimize and nurture long-term customer relationships. Understanding Customer Success. Leveraging both angles for an optimized customer relationship.

Customer Success 97

Customer Success Customer Experience Case Study Customer relationships 97

Beyond Philosophy

NOVEMBER 30, 2023

Starting with… Help People Realize How Their Role Affects The Customer Many people in the organization who do not work with customers might need help with this connection. For example, we worked with RICOH Printers, Canada, which became our case study based on their improvement of 34 points in the Net Promoter Score® 1 over 30 months.

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

Blake Morgan

AUGUST 15, 2023

According to David, referred customers are very valuable and also become loyal ambassadors for the brand. Inspirato’s ability to track and manage its customer relationships is innovative, employing Salesforce as a real-time tracking mechanism from the very inception of its business model.

Customer Experience 52

Customer Experience Case Study Hospitality Innovation 52

Experience Investigators by 360Connext

OCTOBER 17, 2023

Gather Data and Insights To support the business case, gather relevant data and insights that demonstrate the impact of CX on the identified business outcomes. This can include customer feedback, financial data, behavioral analytics, operational metrics, and industry benchmarks.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Alliance by IFS

AUGUST 13, 2019

With this designation, Astea’s innovative vision and significant market presence in the FSM technology space is validated by real customers and end users through content including testimonials, reviews , case studies, and customer videos. www.astea.com.

Software 88

Software Report Customer Success Case Study 88

Lumoa

MARCH 21, 2023

Despite customers being the lifeblood of every business, here we are in 2021 and way too many businesses still look at customers as a cost centre as opposed to a profit centre. Anyone in business and particularly anyone who has any interaction with or impact upon customers either directly or indirectly.

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

ClientSuccess

MARCH 9, 2020

In this post, we will look at the differences between customer success and customer experience and explore how finding the sweet spot between the two can help optimize and nurture long-term customer relationships. Understanding Customer Success. Leveraging both angles for an optimized customer relationship.

Customer Success 74

Customer Success Customer Experience Case Study Customer relationships 74

ClientSuccess

MAY 10, 2022

Second, there is the value a customer account can bring outside of traditional revenue. Think about any potential product enhancement requests, advisory board placements, case study potential, customer speaking engagements, etc. What about a conference you already know this customer will be perfect for?

How To 59

How To Metrics Case Study eBook 59

Totango

JULY 22, 2022

The Customer Experience Canvas for the Engage Customers SuccessBLOC features several pre-built Tracks filled with workflow and email campaign templates designed to help you implement a proactive customer nurture strategy. . face-to-face, web meetings, emails, phone calls, etc.),

Communication 100

Communication NPS Case Study Metrics 100

ShepHyken

SEPTEMBER 7, 2018

Because your team holds the keys to customer relationships, you do have a unique opportunity to enable marketing and sales. What’s one way your team can use input from your customers to build trust with future buyers, and help drive more interest and revenue for the company? A review program. This is a problem for vendors.

Case Study 80

Case Study ROI B2B Study 80

Magellan Solutions

JULY 13, 2023

You can also integrate AI with your customer relationship management (CRM) system to provide real-time lead scoring. They allow you to further nurture and engage with them to convert them into customers potentially. This is done by analyzing customer data and engagement patterns.

Tools 98

Tools Effort Score Social Media Gamification 98

ShepHyken

JANUARY 7, 2024

This article describes it as “When every person thinks about how their actions will affect the customer’s experience, even employees who never have direct contact with those customers.” The author shares six mini-case studies from brands you’ll recognize, such as Starbucks, NASCAR, and more.

Customer Service 65

Customer Service Loyalty Programs Contact Center Financial 65

Bob Hayes

MARCH 13, 2019

Customer Experience Management (CXM) programs rely on different types of data that come from a variety of sources. Customer Experience Management (CXM) programs rely on different types of data that come from a variety of sources. The most popular source of customer feedback is surveys. Case Study: The Survey Data.

Case Study 92

Case Study Loyalty Analysis Analytics 92

Kustomer

DECEMBER 20, 2019

Multichannel support simply means offering customers more than one method for contacting customer service. Omnichannel support, by comparison, shifts perspective from ticket resolution to customer relationship building. Customer service agents now spend more time building brand equity and customer relationships.

e-support 93

e-support Omni-Channel Case Study Comparison 93

SurveySensum

SEPTEMBER 6, 2023

This approach not only gets you more reviews but also builds customer loyalty , enhances your online reputation, and attracts new customers. Personalized Customer Engagement Personalized communication is the key to nurturing robust customer relationships.

NPS 52

NPS Brands Social Media Net Promoter Score 52

CustomerSuccessBox

FEBRUARY 25, 2022

Customer Success (CS) teams are going through a difficult transition in the subscription economy developing out of the ill-fitting garments that never offered them the right fit and trust in their ability to take ownership of their part in the customer relationship. Real-life case studies might help you prove your point.

Software 52

Software Customer Success How To Case Study 52

Amity

MAY 19, 2017

How can video marketing channel the powerful Customer relationships that your Customer Success team has worked so hard to establish? Here are some breathtaking examples of beautifully designed video case studies – time to get inspired! Parlor Skis: HubSpot Customer Success Story.

Video 57

Video Case Study Study Roadmap 57

Hero Digital

MARCH 29, 2021

How to strengthen customer confidence. Ensuring that your customers feel confident in their actions and next steps when interacting with your business is vital in creating lasting customer relationships. Case study: Creating confidence through accessibility.

How To 54

How To Customer Confidence Case Study Guidelines 54

InteractionMetrics

JUNE 21, 2023

Our next B2B Customer Experience roundtable on June 27 will cover an AI Case Study with special guests Leslie Pagel and Lynn Dumas. Market researchers generally provide the option for customer anonymity so that respondents who might otherwise feel embarrassed or fear reprisal can answer honestly. Register here !

Survey 52

Survey B2B Feedback NPS 52

Confirmit

NOVEMBER 16, 2020

Here is a sneak peek into the captivating stories you’ll find in these pages: Amadeus runs a global VoC program that gathers timely feedback and delivers insight into pain points to maintain long-term customer relationships. Forecasted revenue increase by 22% as a result of actions taken based on customer feedback.

Insurance 52

Insurance Case Study Touchpoint eBook 52

BirdEye

AUGUST 3, 2023

6 Customer satisfaction metrics to start measuring 5 Best practices for customer satisfaction 2 CSAT alternatives: CES & NPS How to use CSAT as your differentiator? Open-ended responses may only be useful in deeper customer feedback analysis. But they knew they could do better by increasing their customer feedback rate.

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Effort Score 98

Kayako

MAY 11, 2017

Also, look for information related to what your target customers think about your competition. Consult company-specific case studies and product reviews, as well as industry-wide data and statistics collected by third-party companies. Providing case studies and other testimonial content from previous customers.

How To 248

How To Case Study Industry Customers 248

Education Services Group

JULY 5, 2023

Customer Success is that engine. During Loyalty, it’s clear that Customer Success plays a critical part in maintaining customer relationships and reducing churn. There are three components to this in this phase: Renewal: Regardless of who owns the renewal motion, Customer Success Managers support the process.

Customer Journeys 52

Customer Journeys Loyalty Touchpoint Customer Success 52

ShepHyken

MARCH 3, 2019

Here are four short case-studies from four recognizable brands that may give you a few ideas on how to leverage omnichannel. 5 Ways to Improve Customer Retention With Email Marketing by Emil Kristensen. Fourth Source) Fortunately, you can improve customer retention and improve customer relationships with email marketing.

Customer Service 93

Customer Service Omni-Channel Customer Retention Case Study 93

Interactions

APRIL 9, 2020

But while some businesses have taken a particularly hard fall, we still see some–even in the hardest-hit industries–calmly and efficiently handling this crisis when it comes to customer relationships. First thing first. What is a BCP?

Contact Center 71

Contact Center Virtual Agent Tips Case Study 71

ChurnZero

SEPTEMBER 29, 2023

Celebrating positive customer behavior is one of the most effective methods for increasing product adoption and deepening customer relationships. Yet many customer success managers overlook this simple practice. This is in part because the urgency to save at-risk customers can be all-consuming.

Case Study 52

Case Study Course Knowledge Base Meeting 52