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Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program

Comm100

A customer experience program refers to the applied processes and methods that enable an overall customer experience management strategy. Simply, it refers to how you manage the experience and happiness of your customers across the business, using a range of tools and practices to make life easier for your clients.

Brands 223
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Generative AI Customer Service: The Benefits & Challenges

Comm100

This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. Scalability with a Personal Touch: Generative AI combines the scalability of traditional AI with a personal touch, managing large volumes of queries while maintaining the quality of each interaction.

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Guest Blog: How to Engage Customers with Your Brand

ShepHyken

They refer other customers like them to your business. In the words of Gallup, a management consulting company, customer engagement is a customer’s psychological or emotional attachment to a product, company, or brand. Principle #1 Capture powerful customer data. No business can survive without engaging its customers.

Brands 121
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Best practices for building secure applications with Amazon Transcribe

AWS Machine Learning

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. Some customers entrust Amazon Transcribe with data that is confidential and proprietary to their business. For more information about data privacy, see the Data Privacy FAQ.

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Guest Blog: Ways to Improve Your Customer Experience Online

ShepHyken

The term ‘customer service’ refers to any direct correspondence that your customers have with your organization. The ‘user experience’ refers to any interactions that your website or app users have with that particular piece of software. The customer experience encompasses both the user experience and customer service.

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Secure your Amazon Kendra indexes with the ACL using a JWT shared secret key

AWS Machine Learning

Globally, many organizations have critical business data dispersed among various content repositories, making it difficult to access this information in a streamlined and cohesive manner. To learn more about JWTs, refer to Introduction to JSON Web Tokens. For example policies, refer to Example IAM identity-based policies.

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6 tips for effective restaurant reputation management

BirdEye

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management? Restaurant reputation management refers to the processes you use to track, respond to, and address customer feedback.

Tips 107