Opinionator

JULY 21, 2019

What is Mystery Shopping? First established in the early 1940s, mystery shopping has been around for a while. The purpose of mystery shopping is to measure employee integrity and operating standards. These should cause a business to think twice about a mystery shopping program.

Return on Investment 69

Return on Investment Retail Feedback Effort Score 69

Optimove

JANUARY 6, 2022

And, if you’re reading this right now, it’s safe to assume you care about it a little more than you do about poultry reproduction mysteries, with all due respect to any oviparous roaming the face of the earth. 77% are likely to stay with a brand with a loyalty program. That’s the kind of customers any business dreams about.

Loyalty Programs 62

Loyalty Programs Ecommerce Advertising Loyalty 62

Call Experts

APRIL 8, 2024

In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent. Our participation in mystery shopping programs provides an objective assessment of our performance.

Call Center 52

Call Center Net Promoter Score NPS Average Handle Time 52

ShepHyken

JULY 20, 2018

They adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. . The post Guest Blog: Social Media Reputation Monitoring and Its Role as an Organizational Differentiator appeared first on Shep Hyken.

Social Media 47

Social Media Brands Consumers Customer Centricity 47

Optimove

JANUARY 6, 2022

And, if you’re reading this right now, it’s safe to assume you care about it a little more than you do about poultry reproduction mysteries, with all due respect to any oviparous roaming the face of the earth. 77% are likely to stay with a brand with a loyalty program. That’s the kind of customers any business dreams about.

Loyalty Programs 40

Loyalty Programs Ecommerce Advertising Loyalty 40

Second to None

MARCH 29, 2019

In a previous blog , we looked at evidence that points to a strong correlation between customer experience and return on investment. We have listed the top ten in a previous blog ; net promoter score, customer satisfaction, and customer effort score are all commonly used measurements to name a few. Will it increase sales?

ROI 86

ROI Measurement Effort Score How To 86

Call Experts

OCTOBER 19, 2023

In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent. Our participation in mystery shopping programs provides an objective assessment of our performance.

Call Center 59

Call Center Net Promoter Score NPS Average Handle Time 59

Opinionator

NOVEMBER 29, 2020

Neither have other traditional forms of on-location feedback including mystery shopping. A more effective means is a digital comment card as part of a customer feedback program. There is no good news about paper comment cards, as they have never been an effective feedback tool. Customer defection rates are getting worse.

Feedback 98

Feedback ROI Analysis Video 98

CX Journey

JULY 19, 2016

It appeared on their blog on April 5, 2016. Customer immersion programs : executives are embedded into their customers' lives to gain a better understanding of how they live, work, and do the jobs they need to do. Adobe's immersion program is well known in the industry. I've made minor updates since then.

Leadership 80

Leadership Exercises Employee Experience Customer Journeys 80

CSM Magazine

JANUARY 13, 2022

According to a report by UPS, Generation Y or millennials, some of the largest consumers in the world, consider social media a part of their shopping experience. In this blog, we’ll focus on social customer service. Add Value to Your Social Customer Service Programs. What is social customer service?

Customer Service 52

Customer Service Social Media Customer Service Representative Insurance 52

Ann Michaels and Associates

MAY 14, 2021

I would guess that this increased a lot this past year during COVID, with most of us increasing our online shopping. in fact, we wrote about Apple Ratings and what it may do to the Review Economy down the road in a recent blog post. Let’s face it, we have all relied on online reviews when it comes to making a purchase.

Survey 45

Survey Social Media Entertainment Fashion 45

Second to None

FEBRUARY 4, 2020

The majority of food and beverage purchases still happen in the store, but consumers’ online or mobile experiences impact those purchases much earlier in the shopping journey. consumer products leader. In our research, people saw room for improvement from grocers compared to digital experiences they find in other retail categories.

Customer Journeys 48

Customer Journeys Retail Apparel Consumers 48

Second to None

AUGUST 7, 2018

If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . Yet despite all your efforts, some shoppers will abandon their shopping carts without completing a purchase. This will reassure customers who are concerned about online shopping.

Strategy 63

Strategy Abandon Rate Voice of Customer Tips 63

Second to None

JUNE 5, 2018

If you are interested in submitting a guest post to the Second To None blog, please reach out to danielb@secondtonone.com with your idea. In doing so, you are cutting costs by limiting the need for enhanced customer acquisition programs, and instead increasing the profit you receive from the customers you have already captured.

B2B 63

B2B Strategy Customer Journeys Voice of Customer 63

Optimove

DECEMBER 15, 2022

There are those (really annoying) people who have their Christmas shopping done by the end of July. An increase driven largely by the fact that the brands we shop with offer next-day delivery. Then there are those who manage to leave it until the very last minute despite best intentions. You get the idea.

Tips 52

Tips Retail Marketing Social Media 52

Second to None

OCTOBER 2, 2018

If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . Platforms like a company blog, social media, search engines, etc have all expanded the reach of the modern brand. So the first step in any employee advocacy program needs to be an internal audit.

How To 59

How To Social Media Employee Engagement Brands 59

Opinionator

NOVEMBER 29, 2020

Neither have other traditional forms of on-location feedback including mystery shopping. A more effective means is a digital comment card as part of a customer feedback program. There is no good news about paper comment cards, as they have never been an effective feedback tool. Customer defection rates are getting worse.

Feedback 94

Feedback Case Study Guest Experience ROI 94

SuiteCX

JANUARY 16, 2017

As an example: if 5% of customers take a certain path in a digital experience that leads to a conversion, that group can be considered large enough to create programs for. 3-10 personas, segments or logical groupings are desirable to make creating programs manageable. If planned what was the program that created the interaction.

CEM 100

CEM Data Groups Interaction 100

SuiteCX

JANUARY 16, 2017

As an example: if 5% of customers take a certain path in a digital experience that leads to a conversion, that group can be considered large enough to create programs for. 3-10 personas, segments or logical groupings are desirable to make creating programs manageable. If planned what was the program that created the interaction.

CEM 100

CEM Data Groups Interaction 100

Opinionator

FEBRUARY 22, 2021

Neither have other traditional forms of on-location feedback including mystery shopping. A more effective means is a digital comment card as part of a customer feedback program. There is no good news about paper comment cards, as they have never been an effective feedback tool. Customer defection rates are getting worse.

Feedback 86

Feedback Case Study Guest Experience ROI 86

Opinionator

NOVEMBER 29, 2020

Neither have other traditional forms of on-location feedback including mystery shopping. A more effective means is a digital comment card as part of a customer feedback program. There is no good news about paper comment cards, as they have never been an effective feedback tool. Customer defection rates are getting worse.

Feedback 88

Feedback Case Study Guest Experience ROI 88

Second to None

FEBRUARY 6, 2019

In his recent blog post, Colin Shaw expressed his concern about the precarious fate of CX and hypothesized the reason for the unimpressive statistics. [2] In addition to open communication, a successful CX program calls for research and measurement. 2] His take? Companies are afraid to make big changes.

Customer Experience 67

Customer Experience Voice of Customer Innovation Course 67

inmoment

JANUARY 28, 2020

Although mystery shopping was the brand’s previous method of receiving feedback, that tactic alone no longer cut it. With a robust CX-program in place and the right intelligent tools, companies like Auntie Anne’s can save dough and dip into new levels of success, ones that produce more business value and profit across the board. .

Guest Experience 52

Guest Experience Effort Score Employee Experience Feedback 52

Second to None

APRIL 24, 2018

The following article is a guest post submitted by Jim Rulison from Media Loop , an organization dedicated to helping brands reach more prospects, optimize their strategize and increase sales: If you are interested in submitting a guest post to the Second To None blog, please reach out to danielb@secondtonone.com with your idea.

Marketing 59

Marketing Advertising Social Media Voice of Customer 59

Second to None

MARCH 23, 2018

If you are interested in submitting a guest post to the Second To None blog, please reach out to danielb@secondtonone.com with your idea. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Analytics 66

Analytics Survey Voice of Customer Customer Centricity 66

Second to None

APRIL 12, 2018

The following article is a guest post submitted by POSbistro, an organization dedicated to helping restaurant improve the experience they provide via enhanced technology: If you are interested in submitting a guest post to the Second To None blog, please reach out to danielb@secondtonone.com with your idea. Customer loyalty program data.

Marketing 67

Marketing Social Media Loyalty Programs Rewards Programs 67

Second to None

AUGUST 30, 2018

If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Social Media 94

Social Media Loyalty Advertising Feedback 94

Second to None

APRIL 12, 2019

In a recent blog , we talked about the major influence that emotions have on the customer experience. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Omni-Channel 69

Omni-Channel Multi-Channel B2C Customer Centricity 69

Second to None

AUGUST 23, 2018

If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Brands 59

Brands How To Voice of Customer Consulting 59

Second to None

SEPTEMBER 20, 2018

If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . They are the instant portal to the way we socialise, bank, communicate, entertain ourselves and, of course shop. Customers of all shapes and sizes want to shop whilst on the move.

Ecommerce 54

Ecommerce Customer Experience Customer Journeys How To 54

Second to None

MAY 15, 2018

The following article is a guest post submitted by Emma Miller from Bizzmark blog. Emma writes for many relevant industry related online publications and does a job of an Executive Editor at Bizzmark blog and a guest lecturer at Melbourne University. . Emma is a digital marketer and blogger from Sydney.

Measurement 59

Measurement Brands How To Social Media 59

Second to None

JULY 31, 2018

If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . Studies show that 44% of online customers admit they need real-time help from a live person when online shopping. His expertise lies in marketing and advertising.

Study 59

Study Voice of Customer Consulting Brands 59

inmoment

JANUARY 28, 2020

Although mystery shopping was the brand’s previous method of receiving feedback, that tactic alone no longer cut it. With a robust CX-program in place and the right intelligent tools, companies like Auntie Anne’s can save dough and dip into new levels of success, ones that produce more business value and profit across the board. .

Guest Experience 40

Guest Experience Effort Score Employee Experience Feedback 40

Opinionator

NOVEMBER 29, 2020

Neither have other traditional forms of on-location feedback including mystery shopping. A more effective means is a digital comment card as part of a customer feedback program. There is no good news about paper comment cards, as they have never been an effective feedback tool. Customer defection rates are getting worse.

Feedback 52

Feedback Case Study Guest Experience ROI 52

Second to None

MAY 8, 2018

The following article is a guest post submitted by Camille Moore from Taktical Digital , a digital marketing agency based out of New York, New York: If you are interested in submitting a guest post to the Second To None blog, please reach out to danielb@secondtonone.com with your idea.

Ecommerce 59

Ecommerce Customer Journeys Brands Marketing 59

Second to None

JUNE 21, 2018

This includes blogs, webinars, photos, videos, infographics and presentations. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. The Variety of Formats.

Loyalty 61

Loyalty Consumers Marketing How To 61

Second to None

OCTOBER 30, 2018

If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . Alright, now that that’s out of the way, let’s get into the tools you need to blow up your blog traffic. SEO is an ever changing science. The Best Tools For SEO & Link Building.

Tools 61

Tools Brands Consumers Customer Experience 61