CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

GetFeedback

JANUARY 28, 2020

Although customer retention is cheaper than acquisition, it’s easier said than done. In this article, we are going to talk about how to use social media to attract and retain customers. But how do you keep customers from leaving? What are the best customer retention strategies? What is customer retention?

Social Media 322

Social Media Customer Retention Strategy Video 322

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data.

Customer Engagement 194

Customer Engagement Engagement Marketing Fashion 194

Comm100

SEPTEMBER 12, 2023

Read on to explore what strategic enrollment management is, how it is helping schools to attract more of the very best students, and how to create a robust plan. Strategic Enrollment Management (SEM) is a systematic approach adopted by higher ed institutions to improve recruitment, retention, and graduation rates.

Management 158

Management Financial Resources Strategy 158

Totango

FEBRUARY 9, 2024

Measuring and analyzing how your company manages these two factors is critical to growth. That’s why it is important to understand and track both gross retention and net retention. What is gross retention? To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense.

Metrics 109

Metrics Measurement Strategy Examples 109

BlueOcean

APRIL 24, 2024

Though there are many official guidelines and metrics that can help you assess your outsourcer’s ESG efforts , the first step is simply to start asking questions. Practicing environmentally conscious efforts can help companies (and, yes, your vendors) improve operational efficiencies and costs.

Contact Center 177

Contact Center Policies Effort Score Government 177

Totango

APRIL 9, 2024

The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth. This would establish shared accountability for net revenue retention (NRR) and ensure that all functions are incentivized to focus on long-term customer success.

Sales 108

Sales Customer Success Strategy Industry 108

ShepHyken

OCTOBER 4, 2019

This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. It is all about how businesses interact with their customers to form a meaningful connection. Increasing customer retention rates by 5 percent increases profits by 25-95 percent.

Brands 120

Brands Engagement How To ROI 120

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. This technology enhances customer experience by offering immediate assistance, a critical factor in boosting customer retention and loyalty.

How To 134

How To Chatbots Omni-Channel Social Media 134

Kapta Customer Success

MARCH 18, 2024

Looking for ways to increase customer retention and lifetime value? Read our blog to learn what customer bonding is and how it helps increase customer lifespan.

Customer Retention 59

Customer Retention Customers CRM Customer Engagement 59

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. How to Calculate 6 Key Customer Success Metrics. Click here to read the blog.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

One Millimeter Mindset

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. 3 Ways to improve Your Customer Retention Scorecard. Enjoy this blog post?

Customer Retention 63

Customer Retention Consulting Customers Sales 63

ShepHyken

OCTOBER 18, 2019

This week we feature an article by Mark Sanborn who writes about how mistakes will be made but it’s how you handle them that matters. The experiences you create for a customer is important, but how they feel about that experience is critical. To help her deal with her miserable life,” was the response. he asked. “To

Customer Service 88

Customer Service How To Loyalty Leadership 88

Totango

OCTOBER 18, 2023

Totango, customer success software your business can’t outgrow, provides unlimited scalability and unmatched time to value that helps cross-functional enterprise teams drive productivity, retention, and expansion. Totango accelerates revenue retention and customer growth Last month at Totango Live! , customer health).

Customer Journeys 102

Customer Journeys Software Report Customer Success 102

ShepHyken

JANUARY 18, 2019

How committed are you to creating a better experience for consumers if your strategic goals aren’t truly strategic? Would you believe they actually cared about how the experience was? This post is an excerpt from Humach’s latest eBook, The Guide to CX Success , which can be found here. It’s that time of year again.

Customer Experience 93

Customer Experience Contact Center Airlines Average Handle Time 93

One Millimeter Mindset

DECEMBER 13, 2018

These 5 One Millimeter Mindset Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. How we ponder the implications from each enduring heroes’ and heroines’ tale makes a difference in how we approach our lives.

Customer Retention 68

Customer Retention Innovation Consulting Sales 68

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 113

Customer Success Software Customer Satisfaction Feedback 113

ShepHyken

SEPTEMBER 13, 2019

However, there’s always room for improvement in how customers are engaged via chat. . In a survey conducted of 400 consumers and 100 businesses, 95% of respondents said they would prefer slower support if it meant the quality of help was higher. One of the most successful ways to enhance the customer experience is through live chat.

Customer Experience 109

Customer Experience Self Service Knowledge Base Communication 109

Totango

FEBRUARY 23, 2024

On the other hand, the CCO focuses on what happens after the sale, overseeing onboarding, customer support, driving retention, and minimizing churn. When you think about the opportunity for partnership between marketing and CS, it’s how you can retain that customer and increase their lifetime value.

Chief Customer Officer 92

Chief Customer Officer Customer Centricity Metrics CRM 92

Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Would everyone have the same goal, or would it vary from team to team? This is what businesses need to survive in today’s environment.

Sales 89

Sales Customer Success Customers Communication 89

ShepHyken

MAY 25, 2018

Customer retention used to be considered just a “service problem.” Here are five keys to building more compelling, sustainable relationships – concepts which help us avoid creating unwanted tension and ensure both parties receive value from each exchange: Get out in front, before things get bad. – Shep Hyken.

Customer relationships 74

Customer relationships Call Center Customer Retention Advertising 74

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. While people might not remember exactly what you said, they’ll always remember how you made them feel. Some of us sped up. Roll the tape back.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

ShepHyken

SEPTEMBER 28, 2018

This week we feature an article by Linda Ginac who shares effective HR tech solutions that help companies focus on employee engagement. – Shep Hyken. HR technology solutions can help tremendously in this realm as they allow HR departments to select pre-defined career pathways and share them seamlessly with employees.

Employee Engagement 106

Employee Engagement Engagement Software Technology 106

ShepHyken

JANUARY 4, 2019

This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken. Repeat purchase is however driven by how happy the customer is after a transaction. Traits that define a great customer service rep.

Customer Service Training 78

Customer Service Training Training Customer Service How To 78

Totango

SEPTEMBER 22, 2023

“Totango believes being an open platform, working with a wide range of capability used in the enterprise, is vital to ensuring customer success can have the maximum impact of helping businesses retain and grow their customers. Announced during our flagship event, Totango Live!

Multi-Channel 114

Multi-Channel Customer Success Omni-Channel Software 114

ShepHyken

DECEMBER 20, 2019

As a consumer, how do you feel when you receive a poor customer experience? Positive recommendations are extremely valuable, helping businesses to grow. Positive recommendations are extremely valuable, helping businesses to grow. Customer retention and procurement will help to increase your bottom line.

Customer Experience 83

Customer Experience Roadmap Financial Contact Center 83

ShepHyken

FEBRUARY 16, 2018

Mystery shopping is a great way to capture an understanding of how your brand is performing in the eyes of your customer, but if your team does not have the ability to place this data alongside information from the rest of the industry, then you will be unable to accurately reflect how you stack up.

Measurement 86

Measurement Ecommerce Analysis Industry 86

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer Retention 100

Customer Retention Software Customer Success CRM 100

Totango

JANUARY 22, 2024

Retention is the new acquisition. This is the moment for CS to rise to the occasion by focusing on securing retention and driving expansion, continuously working with customer results in mind, using adoption and feedback to drive advocacy, and embracing integration across the enterprise.

Customer Success 95

Customer Success Consulting Customers Leadership 95

ShepHyken

OCTOBER 25, 2019

Who you hire, then how you lead them. So how can we do it? Start some questions with “tell me about a time that you…” the idea is to prompt your candidate to talk about their successes and failures and get a gauge on how empathic they are. How can you and your leaders help your agents feel happy and motivated?

Call Center 76

Call Center Leadership Contact Center e-support 76

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.

Touchpoint 103

Touchpoint Connections Interaction Data 103

ShepHyken

SEPTEMBER 4, 2023

You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. 7 Small-Business Strategies for Customer Retention by Kalin Kassabov (Inc. Magazine) Customer retention is a crucial aspect of any successful business.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

Feedbackly

NOVEMBER 17, 2022

Sure enough, the simple question of how likely a customer is willing to recommend the business to others captures many aspects like satisfaction, loyalty, and retention rate. How is EVI® Better? EVI® captures how customers feel at different stages and touchpoints in the journey and provide valuable insights for businesses.

NPS 98

NPS Net Promoter Score How To Touchpoint 98

Totango

JULY 22, 2022

You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion. Leveraging customer success technology can help you implement the best practices that will enable you to efficiently engage and retain customers, as well as key stakeholders. .

Communication 101

Communication NPS Case Study Metrics 101

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. Why You Need to Know How to Build a Customer-Centric Roadmap.

Roadmap 98

Roadmap Customer Centricity How To Effort Score 98

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64