C Space

JULY 15, 2021

BOSTON, January 21, 2021 – Boston based, C Space CEO, Jessica DeVlieger has been announced in the Top 50 Best CEOs for Women, by workplace culture monitoring site Comparably. It’s exciting to be part of a team genuinely striving to build a diverse and inclusive business for all C Spacers regardless of how they identify.”.

Culture 52

Culture Leadership Policies Analysis 52

Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. There are many ways to measure the success of social media at an organization.

Social Media 207

Social Media Measurement ROI Advertising 207

NetBase

SEPTEMBER 7, 2020

Citing the 25 million out of work Americans, Red Wing Shoe Company is asking other companies to join in their #LaborDayOn effort and post open jobs this Labor Day for consumers to apply to. And back to this effort itself: How does the conversation look around it, specifically? LaborDayOn Effort Helping Consumers Find Jobs.

Consumers 75

Consumers Brands Social Media Sales 75

ReviewTrackers

AUGUST 14, 2017

Sites that are considered more “authoritative” when it comes to a certain keyword or search phrase will naturally appear higher up on search engine results. Much ink has been spilled on developing strategies for increasing a site’s authority. What is Citation Building? What is a citation anyway? Why Do Citations Matter for Local SEO?

Social Media 0

Social Media Tools Retail Consumers 0

CSM Magazine

OCTOBER 21, 2020

But how do you find fresh customers for your e-store? In fact, more than 68% of customers cite the ability to zoom as one of the most important factors when making a purchase decision. Having a well-thought-out return policy clearly displayed on your eCommerce site is key to attracting, and retaining, customers.

Ecommerce 52

Ecommerce Social Media Policies e-support 52

ChurnZero

JULY 9, 2021

And how do you know when you’ve gone too far? How Can Customer Success Better Influence Customer Fit? . Your product or service is not going to be right for everyone. And just because you can sell a customer your solution, doesn’t mean you should. But where do you draw the line on customer fit? What’s an Ideal Customer Profile?

Customer Journeys 75

Customer Journeys Customer Success Sales Social Media 75

Ann Michaels and Associates

MAY 14, 2021

in fact, we wrote about Apple Ratings and what it may do to the Review Economy down the road in a recent blog post. in fact, we wrote about Apple Ratings and what it may do to the Review Economy down the road in a recent blog post. Even worse, they may cite the favorable review and the compensation. Google Reviews.

Survey 45

Survey Social Media Entertainment Fashion 45

Brandwatch CX

JANUARY 2, 2019

We come across all sorts of interesting stats about social media sites and users, so we’ve collated the best of them in this bumper facts list. million blog posts are published every month. The top 3 content marketing tactics are social media content (83%), blogs (80%), and email newsletters (77%). Content statistics.

Social Media 111

Social Media Video Advertising Marketing 111

Optimove

APRIL 18, 2019

There’s even a big portion of users who had no intention of abandoning and the site bugged out on them – according to Statistia, 24% of customers cite “Website Crashed,” and 15% cite “Website Timed Out” for reasons for leaving without purchasing. Whatever the reason, the opportunity exists. Don’t leave the money on the table.

Tips 81

Tips Guidelines Policies Sales 81

Avaya

OCTOBER 5, 2016

In fact, “ budget and resource constraints ” was listed as one of eight top challenges cited by IT professionals in a global survey last year. So much so that half of CEOs believe their industry is going to become “ substantially or unrecognizably transformed by digital.”.

Wireless 83

Wireless Resources Software Connections 83

Beyond Philosophy

JUNE 23, 2015

A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Many online retail sites have engaged in sweepstakes and other customer generation programs.

Wireless 60

Wireless Marketing Advertising e-support 60

LiveChat

NOVEMBER 16, 2018

The last decade has been defined by the customer becoming the center of nearly every business initiative. From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled no stops at pleasing the customer in the race for market domination.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

Helen Dewdney

MAY 12, 2021

How many of us feel guilty for eating chocolate and still carry on?! This week I was on LBC talking about “Amazon remorse”, the feeling of buying on Amazon and then regretting it. In their hearts people want to support independent retailers. However, that isn’t the reality. People want the here and now. Amazon Prime members feel guilty.

Retail 52

Retail Financial Consumers Customer Service 52

Grade.us

OCTOBER 17, 2017

Everyone’s focus seems to be on social media and how to optimize that. Consider for a moment the impact that online reviews have on your SERPs on sites like Google and Bing. If you’ve ever been searching online for a local business, you’ve probably noticed that your description of your needs leads to a few review sites pop up.

Hotels 45

Hotels How To Social Media Consumers 45

Grade.us

JUNE 27, 2017

How business owners handle valid negative reviews provides a glimpse into the business culture. If that went poorly, your next option is to determine whether or not the review violates the ToS of the site. What exactly qualifies as a ‘questionable review’? When we say ‘questionable’, we mean fake or otherwise invalid.

How To 41

How To Policies Guidelines Advertising 41

ProProfs Chat

JANUARY 7, 2020

Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . The success of your business will depend on how skillfully you handle your customer service problems. All of them have been around since the concept of commerce started. Fast forward to 2020. And rightfully so. .

Customer Service 112

Customer Service How To Customer Journeys Customer Centricity 112

Amity

NOVEMBER 14, 2018

This article was originally published on WnTD's blog. With Elizabeth's permission, we are republishing and sharing it with our community. The sales to customer success handoff is one of the most important intersections in the customer journey. It has been a great experience – up to this point. Continuity. Consistency.

Sales 87

Sales Customer Success Tips Customer Journeys 87

Thunderhead

AUGUST 13, 2018

Clearly, customers were at the end of their tether – and their compulsion to share didn’t stop at Social Media and review sites. Clearly, customers were at the end of their tether – and their compulsion to share didn’t stop at Social Media and review sites. So, how could things have got this bad? That’s 1.5%

Poor Customer Service 40

Poor Customer Service Financial Social Media Customers 40

C Space

MARCH 12, 2020

Here is a set of topical snapshots of how some notable brands are tackling this challenge successfully. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Chris Nurko. Chief Innovation Officer, C Space. Staying true to their ambition creates a perception of integrity.

Brands 52

Brands Airlines Fashion Travel 52

Beyond Philosophy

SEPTEMBER 6, 2016

Professor Payne cites five reasons: 1. Many companies devote considerably more energy and resources to capturing customers than they do to keeping them. But, all customers are not created equal; some have more potential value than others. Why does this overemphasis and preoccupation happen?

Multi-Channel 60

Multi-Channel Consulting Study Customers 60

delighted

JANUARY 14, 2020

Often used as a barometer for brand health, Net Promoter Score surveys measure customer loyalty by identifying customers as promoters, passives, and detractors by asking: “How likely are you to recommend ABC Company?”. Answers are then given on a scale of 0-10, with 10 being the “very likely” to recommend. And then there are detractors.

NPS 40

NPS Net Promoter Score Effort Score Feedback 40

Grade.us

OCTOBER 24, 2017

What about content, social media and call tracking - how much attention do they dedicate to those channels and tactics? This is how you determine what matters most for your local marketing campaigns. How are your client's customers the best source for information? how they buy. There's a problem here. What is bad advice?

Marketing 55

Marketing Social Media How To Return on Investment 55

CXApp

JULY 31, 2018

With a power or water bill, for example, customers want to be able to see how much of each resource they’re using, the breakdown of costs, and even varying solutions for managing excess. But beyond just the conventional experiences, people want to be able to monitor and track what’s happening in their digital lives.

Touchpoint 40

Touchpoint Case Study Communication B2C 40

CXApp

JULY 31, 2018

With a power or water bill, for example, customers want to be able to see how much of each resource they’re using, the breakdown of costs, and even varying solutions for managing excess. But beyond just the conventional experiences, people want to be able to monitor and track what’s happening in their digital lives.

Touchpoint 40

Touchpoint Case Study Communication B2C 40

Clarivate

MAY 6, 2022

Highly Cited Researchers are making a significant impact in sustainability research, with many doing outstanding work towards the United Nations’ Sustainability Development Goals (SDGs). As part of our ongoing blog series, we shine a spotlight on top researchers contributing to Good Health and Well-Being (SDG 3) and Quality Education (SDG 4).

Guidelines 98

Guidelines Analysis Exercises Study 98

Tricia Morris

JUNE 19, 2015

Make sure your self-service site includes one or more assisted service options such as support ticketing, a customer service email address, a support number and/or live chat. According to the survey, self-service channel usage has increased from 67% in 2012 to 76% in 2014, while phone usage remains the same at 73%.

Self Service 40

Self Service Customer Service Chief Customer Officer Wireless 40

Grade.us

JANUARY 14, 2020

How important is it to get Facebook recommendations? How other platforms compare to Facebook recommendations. Here’s how Facebook describes it : “ Recommendations: Your customers are your best ambassadors. Reading Time: 20 minutes. Can facebook recommendations go viral? Because of virality.

How To 51

How To Social Media Advertising Analytics 51

Talkdesk

SEPTEMBER 6, 2017

Think of checking into a luxury hotel: most hotels believe that you should interact with a human when you check in, and this is how they design the experience. This piece was originally written by Gadi Shamia, COO of Talkdesk, for Opentalk magazine. So should you offer all channels, and let the customer decide which they prefer?

Omni-Channel 40

Omni-Channel Communication Hotels How To 40

Kerry Bodine

JANUARY 11, 2019

Number 9: How To Map All The Variations In Your Customers’ Journeys. It’s taken some time for organizations to evolve from simply creating journey maps to actively using the journey as a framework for how they do business. And just in case you’re wondering, that’s exactly what we’re doing here at Kerry Bodine & Co.)

Customer Journeys 192

Customer Journeys Customer Experience Touchpoint Analytics 192

LiveChat

OCTOBER 20, 2016

As much as 96% of visitors on your site are not there to buy. So to convert even a fraction of this number is an important task that can be achieved by awesome content on the site. So to convert even a fraction of this number is an important task that can be achieved by awesome content on the site.

Strategy 28

Strategy Social Media Survey Groups 28

LiveChat

SEPTEMBER 27, 2016

I guess they didn’t read our article about how we can be better gift givers. According to Roy Erez, CEO of Loop Commerce, an e–gifting service: Loop research and data from its network of retailers found that one in four gift shoppers cited worrying about the hassle of returns as the most common reasons they hesitate to buy gifts online.

Ecommerce 28

Ecommerce How To Social Media Policies 28

GetFeedback

DECEMBER 21, 2018

More and more, companies are recognizing just how much customer happiness impacts revenue , and they’re focusing on transforming their customer experience to meet modern expectations. In fact, according to Econsultancy’s Digital Trends 2018 report, 45% of companies cite content and experience management as their number one priority.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Kerry Bodine

JANUARY 27, 2018

Read this post to understand how you should incorporate internal mapping exercises into your larger journey mapping initiatives. Number 9: How “T-Rex Arms” Help Uncover Rich Customer Insights. Number 7: How To Choose A Persona For Your Journey Map. Http://kerrybodine.com/how-to-choose-a-persona-for-your-journey-map/.

Customer Journeys 0

Customer Journeys Customer Experience Touchpoint Exercises 0

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s).

Social Media 156

Social Media Examples Customer Service Tips 156

Pretium Solutions

DECEMBER 23, 2011

If you’re like me, your very first step is to quickly Google your way to one of many rating and review sites to take a look at what everyone else has to say about their customer experiences with the company, its products and its service. I don’t know, but that’s how it ended up. Last week I was looking to buy an indoor space heater.

Call Center 40

Call Center Brands Leadership Loyalty 40

Pretium Solutions

DECEMBER 23, 2011

If you’re like me, your very first step is to quickly Google your way to one of many rating and review sites to take a look at what everyone else has to say about their customer experiences with the company, its products and its service. I don’t know, but that’s how it ended up. Last week I was looking to buy an indoor space heater.

Call Center 40

Call Center Brands Leadership Loyalty 40

Pretium Solutions

DECEMBER 23, 2011

If you’re like me, your very first step is to quickly Google your way to one of many rating and review sites to take a look at what everyone else has to say about their customer experiences with the company, its products and its service. I don’t know, but that’s how it ended up. Last week I was looking to buy an indoor space heater.

Call Center 40

Call Center Brands Leadership Loyalty 40