BlueOcean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. But with ChatGPT in the spotlight, we wanted to bring you a deeper dive into AI in the contact center. For many, the buzz about ChatGPT is evoking the same exploratory wonder they once experienced when the Internet itself first debuted.

Contact Center 156

Contact Center Customer Experience Self Service Chatbots 156

Lumoa

DECEMBER 18, 2017

We introduce a new column in our blog - “Experts in the Spotlight” with our first guest, Jim Tincher. Have all your employees involved so that they’re interested and active in the process and you don’t have to push your organisation alone. There're great professionals who feel the customer pains and embrace their successes.

Analytics 273

Analytics Customer Journeys Customer Experience Net Promoter Score 273

Vonage

JULY 11, 2018

We rarely take immediate action when we read blog posts. Here's what I wrote when I recently did this exercise: Thank you for helping us get our employees obsessed with customer service. Cleaning up the area spotlights the plumber's high level of workmanship, giving the customer the confidence that the repair was done correctly.

Tips 216

Tips Customer Service Sports Exercises 216

Michelli Experience

NOVEMBER 21, 2017

So, thanks to my twisted sense of generosity, you have (for the sake of this blog) been gifted a chain of video stores (chock full of DVD movies). Extraordinary employee and customer care. Extraordinary Employee and Customer Care. An emotionally engaging in-store experience. We run our stores fun and friendly and we always have.

Video 145

Video Leadership Entertainment Financial 145

SaleMove

FEBRUARY 5, 2021

When the pandemic hit, many financial institutions closed branches and told their employees to work from home. Employees accustomed to helping visitors in the branch need new tools to do their jobs from wherever they work. appeared first on Glia Blog | Digital Customer Service Explained. So, what does all this mean?

Competitive Advantage 56

Competitive Advantage Financial Video Interaction 56

Bizagi

FEBRUARY 25, 2020

Freeing up employees from routine tasks – Employees can be released from labor-intensive tasks by RPA and set to work in more efficiency areas. As I said before in a previous blog, “ Welcome to the age of intelligent automation.” appeared first on Bizagi Blog - Ideas for Delivering Digital Transformation.

Banking 117

Banking Technology Insurance System 117

ChurnZero

JUNE 7, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Follow these links to check out tips from our previous spotlights. Brooke Goodbary, Customer Success Expert, dataxu.

Customer Success 73

Customer Success B2B Tips Consulting 73

SaleMove

FEBRUARY 5, 2021

When the pandemic hit, many financial institutions closed branches and told their employees to work from home. Employees accustomed to helping visitors in the branch need new tools to do their jobs from wherever they work. appeared first on Glia Blog | Digital Customer Service Explained. So, what does all this mean?

Competitive Advantage 52

Competitive Advantage Financial Video Interaction 52

Vonage

FEBRUARY 7, 2017

In this post, we’re shining a spotlight on this under-explored area by listing six important customer service mistakes to avoid and how to fix them. Ignoring employee engagement. The fix: Invest in programmes designed to keep your employees enthusiastic and engaged. Being reactive, not proactive. Getting the tone wrong.

Customer Service 120

Customer Service Self Service How To Gamification 120

Clarivate

MAY 24, 2023

We are proud to continue the global celebration of World IP Day by spotlighting our women IP experts, whose ingenuity and talent pave the way to major breakthroughs. Read more from our blog series on Clarivate women experts. Clarivate TM helps companies accelerate innovation, achieve long-term growth and realize sustainable success.

Meeting 52

Meeting Innovation Industry Policies 52

Think Customers

NOVEMBER 2, 2014

Since its inception in 2004, the 1to1 Media Customer Champions has grown into a one-of-a-kind awards program that honors and spotlights the individuals responsible for game-changing customer-focused strategies-- a truly unique event that honors the leaders who create innovative change in their organizations. 1to1Media.com/weblog.

Employee Engagement 70

Employee Engagement Loyalty Innovation Customer Engagement 70

BirdEye

JULY 11, 2023

This blog post covers the basics of Instagram captions with examples to get you started on your Instagram marketing journey. The right Instagram caption can: Generate interest in your brand Direct your followers to an external source such as your website, e-commerce store, or blog. Showcase candid or exemplary employee moments.

Social Media 40

Social Media Video Examples Brands 40

Steve DiGioia

MARCH 14, 2022

RELATED POSTS: Encouragement = the “Miracle Grow” of Employee Morale. Should You Really Wait For The Perfect Employee? Because they’re afraid of sharing the spotlight? The post I Talk About People Behind Their Back appeared first on Steve DiGioia Customer Service Blog. I promise. I talk about you behind your back.

Leadership 57

Leadership Training Customer Service Management 57

Hallmark Business Connections

APRIL 14, 2021

And though formal expressions of gratitude are always a great way to bring attention to employee contributions, ramp up the thank-you touchpoints during National Nurses Weekand National Hospital Week. Give employees the hero status they deserve. Bolster employees’ support systems. The job suddenly became much more dangerous.

Healthcare 98

Healthcare Hospitality Touchpoint System 98

BirdEye

MAY 30, 2023

You can use competitive benchmarking to improve internal processes, like supplier sourcing or employee recruitment by measuring it against other companies to see how you can do better. Benchmarking software, however, can give you a leg up by compiling a competitor’s online information from review sites , forums, blogs, and other channels.

Social Media 98

Social Media Analysis Metrics Advertising 98

Stella Connect

NOVEMBER 4, 2021

Customer service is only successful with a lineup of agents who feel motivated and engaged — use employee recognition program examples to understand how you can appreciate your customer service team for its efforts. 5 Employee Recognition Program Examples to Try in Your Call Center. So, what do you need to do?

Call Center 91

Call Center Examples Effort Score First Call Resolution 91

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Lumoa

JULY 17, 2023

Utilizing Artificial Intelligence solutions Artificial intelligence has been in the spotlight recently for its potential to enhance efficiency. Store employees receive notifications for customer requests, and the technology can even suggest products based on customer selections.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

Happy or Not

JULY 23, 2020

With employees returning to buildings, Facilities Managers are expected to know how safe their regular users and visitors feel. In TWinFM’s spotlight video interview, Jessica Bethune dives into […]. The post Support Facilities Managers with Real-Time Feedback Data appeared first on HappyOrNot.

Feedback 36

Feedback Data Management Video 36

West Monroe

SEPTEMBER 14, 2017

This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally. The post Creating A Customer-Obsessed Health Plan: Talking with Curtis Kopf of Premera appeared first on The Blend: A West Monroe Partners Blog.

Self Service 89

Self Service Healthcare Airlines Customer Centricity 89

BirdEye

JULY 10, 2023

In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. Leverage market research tools, conduct online searches, create data-gathering techniques, and open dialogues with your customers and employees to unearth invaluable insights.

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

ChurnZero

OCTOBER 4, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. The platform preserves knowledge and makes it searchable so that employees can access and use it whenever they need it.

Customer Success 40

Customer Success Self Service Effort Score Customers 40

Think Customers

DECEMBER 14, 2015

When the New York Times published an article in August shining a spotlight on Amazon's bizarre company culture, it triggered a barrage of comments and articles about the importance of culture in engendering engagement. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Employee Engagement 40

Employee Engagement Culture Engagement Conference 40

Stella Connect

OCTOBER 6, 2021

Take a cue from local listings platform Yext, a company that recognizes its customer service employees by posting positive customer comments the team receives in the organization’s Slack. . And Yext also shines a spotlight on agents who receive top customer ratings …at all-hands meetings. Brighten up your employees’ day.

Customer Service 52

Customer Service Social Media Effort Score Exceptional Customer Service 52

Middlesex Consulting

MAY 1, 2017

W e created this graphic to help us all understand the high level jobs that each level of worker in an organization is tasked with: Since this blog is aimed towards B2B, capital equipment service providers, I will focus the rest of this post on that group. Selling to the first two levels is business as usual.

B2B 60

B2B Communication Financial Consulting 60

Beyond Philosophy

JUNE 7, 2017

Where the image of the ‘man of the people’ CEO speaking on behalf of the company used to engender trust, it is now the ordinary folk, the employees, who have the people’s ear – and the people are listening. Employee relations. It makes sense once you start to think about it. It makes sense once you start to think about it.

Government 121

Government Advertising Social Media Employee Experience 121

Michel Falcon Experience

OCTOBER 23, 2014

Southwest Airlines taught me that you must first begin with your employee’s experience. I also know that onboarding employees (how your employees are welcomed to your organization once they’re hired) will increase employee retention and loyalty. Now, what I learned next is where the dollars come into play.

Course 154

Course Training Competitive Advantage Customer Retention 154

Talkdesk

MARCH 21, 2017

Today, we’re putting the spotlight on Global Channel Manager Sam Nelson. She took the time to answer a few questions for the blog, so read on to find out more about one of Talkdesk’s best. I even made friends with the owner and employees who work there. What made you want to join Talkdesk?

Call Center 43

Call Center Resources Communication Engagement 43

Michelli Experience

MARCH 13, 2018

I write this blog to serve multiple purposes 1.) to look at the role of pragmatism in creating customer experience success. “He was the older brother I never had, always providing the wisdom and sage guidance to me and the company, while never seeking the stage nor the spotlight,” Schultz wrote in an email to Starbucks employees.

Leadership 87

Leadership Consulting Analysis Customer Experience 87

Hallmark Business Connections

MAY 3, 2021

Employer-to-employee gratitude matters. Instead, they can urge the community to shower nurses with affection with yard signs, billboards, and media spotlights. Urge employees to recognize one another. Below are some simple, cost-effective ways to show nurses some well-deserved gratitude — no matter your schedule: 1.

Hospitality 52

Hospitality Healthcare How To Social Media 52

Avaya

MAY 31, 2017

As fate would have it, the biggest driver of enterprise-wide digital transformation is the need to transform how customers, companies and employees communicate. The post The Power of Change appeared first on Avaya Connected Blog. At Avaya, we have that vision, experience and expertise. requires the ability to change.

Contact Center 81

Contact Center Omni-Channel Communication Innovation 81

Hallmark Business Connections

MAY 3, 2021

Employer-to-employee gratitude matters. Instead, they can urge the community to shower nurses with affection with yard signs, billboards, and media spotlights. Urge employees to recognize one another. Below are some simple, cost-effective ways to show nurses some well-deserved gratitude — no matter your schedule: 1.

System 53

System Hospitality Healthcare Social Media 53

Bold360

JULY 24, 2020

One obvious problem is the inability of an employee to turn to another and get instant answers to their questions. So, information needs to be easily accessible to all employees. The pandemic shone a spotlight on the challenges involved in effectively managing a remote workforce, placing greater emphasis on intelligent self-service.

Self Service 52

Self Service Contact Center Return on Investment Trends 52

Strativity

MARCH 30, 2020

Companies worldwide are scrambling to adjust their practices resulting in many employees now working remotely. This is especially true for employees working in contact centers and customer care departments who are tasked with providing customers with information, support, and a positive experience. 2 – GET EMOTIONAL.

Contact Center 52

Contact Center Guidelines CRM Call Recording 52

VDS

JULY 20, 2020

Further, these same leaders will need to consider how this crisis has forever impacted their company-to-employee relationship. Second, companies who have been hesitant to allow their employees to work from home. With the proper tools in place, employees have adapted to their new normal. Changing Expectations.

Contact Center 52

Contact Center Call Center Call Center Solutions Roadmap 52

Eptica

OCTOBER 9, 2019

In the United States, activities focus on the theme of Every Experience Counts , looking at the importance of both delivering consistently good service every time, and providing employees with an experience and environment that motivates them to do their best.

Customer Service 60

Customer Service Self Service Contact Center Customer Centricity 60

John Paul

FEBRUARY 28, 2019

Each month, we interview a John Paulee to shine a spotlight on employees who are working hard behind the scenes! This month’s star is Louise, a Concierge VIP working on the customer service team for a large hospitality company. Read on to learn more about Louise. What do you do at John Paul?

Hospitality 40

Hospitality Loyalty Programs Hotels Loyalty 40