BirdEye

JANUARY 19, 2023

In this blog post, we’ll explore the key differences between social listening vs social monitoring so that you can make informed decisions when it comes to your business’s digital presence. Positive comments, on the other hand, can help inform marketing strategies and identify areas that resonate most with followers.

Social Media 98

Social Media Analysis Trends Brands 98

BirdEye

MAY 24, 2024

In this blog post, we’ll delve into the Podium vs. Birdeye comparison, exploring how Birdeye stands out as the superior choice over Podium. Utilizing advanced Natural Language Processing (NLP) technology, it offers tailored strategies that elevate customer experiences and provide actionable insights to help your business thrive.

Social Media 52

Social Media Multi-Channel Comparison Analysis 52

SurveySparrow

APRIL 12, 2024

This blog will solve the confusion about polls vs surveys! Poll vs Survey: A Comparison For the rest of us, off we go! A poll would be your go-to tool for gathering quick feedback and making data-driven decisions on the fly. Surveys can have open-ended questions for qualitative insights. What’s a Survey?

Survey 52

Survey Net Promoter Score Effort Score Comparison 52

Retently

MAY 15, 2024

Have you ever read an online newspaper, blog or magazine only to be asked for your feedback as a reader? A short, user-friendly survey gives you an extra layer of useful information that regular analytics do not always provide. This information can be extremely valuable for an Ecommerce business.

Net Promoter Score 78

Net Promoter Score NPS Effort Score Ecommerce 78

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Share data and results of the customer experience analytics in an easy-to-use tool. It means doing many things on many levels of an organization.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. Data store Vitech’s product documentation is largely available in.pdf format, making it the standard format used by VitechIQ.

Chatbots 92

Chatbots Knowledge Base Innovation Interaction 92

BirdEye

MARCH 27, 2024

This blog post explores what curated content is and provides a complete guide for businesses looking to include content curation in their marketing strategy. Content curation vs. content creation What are the benefits of content curation? Table of contents What is curated content? What are the benefits of content curation?

Strategy 57

Strategy Social Media Trends Infographics 57

2020 Research

MAY 16, 2024

This Q&A session explores these exciting developments, offering insights into where MR could be headed and highlighting essential skills for market researchers in this tech-driven landscape. Data Efficiency – Think of all the data you currently have and will continue to amass.

Trends 59

Trends Marketing Roadmap Technology 59

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

SurveySensum

MAY 30, 2024

This blog dives deep into everything you need to know about crafting effective quantitative survey questions to gather reliable, statistically sound data. Plus, we’ll compare quantitative and qualitative questions and explain why using both can give you the best insights. Quantitative survey questions are for you!

Examples 52

Examples Survey Net Promoter Score Social Media 52

2020 Research

MAY 8, 2024

The findings also emphasize the necessity for accurate and accessible information about the prevalence of different types of cancers among women to dispel these misconceptions. Read on and dive deep into the insights on topics like women’s health misconceptions, research and development, the gender health gap, and infertility.

Healthcare 59

Healthcare Insurance Survey Groups 59

Interactions

MARCH 28, 2024

Dive in as this blog addresses the complexities of achieving excellence in CX within organizations, focusing on the dichotomy between pursuing quick wins versus investing in transformative, long-term innovations. Watch the Webinar Utilization of Transformational Data: Data is the fuel for CX improvement and innovation.

Contact Center 62

Contact Center Innovation Consumers Chatbots 62

Lithium

DECEMBER 5, 2023

Some blog areas are limited to Khoros customers only. Marketing Notes included in Posts data export : Notes added in Khoros Marketing to posts in the Calendar now appear in data exports under Metadata Fields. Analytics users can also view engagement data for ideas, comments, and votes. Sign up today !

CRM 52

CRM Social Media Video Trends 52

NICE inContact

SEPTEMBER 17, 2019

Have you ever heard the saying “the devil I know vs. the devil I don’t” as it relates to making a change to something new? Help has arrived to make your transition an informed, smooth and phased process. The post The Devil I Know vs. The Devil I Don’t in the Call Center appeared first on NICE inContact Blog.

Call Center 137

Call Center Contact Center Software Technology 137

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. Customer service needs customer data. Priceless customer information is generated every time a customer interacts with you.

Customer Service 92

Customer Service Contact Center Self Service Call Center Solutions 92

Feedbackly

JANUARY 19, 2023

Some common instances in which you can use CSAT are after customers, Browse for products online or in-store Abandon the shopping cart Purchase a product Contact customer support Alternative for CSAT – Emotional Value Index (EVI®) The Emotional Value Index is a CX metric that offers a lot more insight into customer expectations and behavior.

Customer Journeys 98

Customer Journeys Metrics Survey Customer Satisfaction 98

Totango

OCTOBER 6, 2020

Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Customer Success vs. Customer Support: How They Differ and How They Intersect. How Customer Success Creates Value Using Data-Driven Measures.

Customer Success 106

Customer Success Customers Measurement Communication 106

NobelBiz

MAY 21, 2024

An inbound call center primarily handles incoming calls from customers seeking assistance, information, or support. Integrations Integrating CRM software and other tools enables agents to access customer information quickly, providing personalized and efficient service. What is an Inbound Call Center?

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. Explore more on this in our detailed blog about real estate reputation management. These include checking online reviews , staying active on social media, and ensuring your business information is correct everywhere online. That’s almost everyone!

Brands 108

Brands Management Social Media Analytics 108

Lithium

NOVEMBER 7, 2023

Some blog areas are limited to Khoros customers only. If you have any additional questions for our product managers, please leave a comment on this blog and we'll be sure to get your questions answered. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros!

Knowledge Base 52

Knowledge Base Metrics Video Government 52

Call Experts

OCTOBER 5, 2023

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Gathering Valuable Insights Call centers generate a wealth of data and customer feedback. Why are Call Centers Important? Remember to consider the following technological aspects.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

SurveySparrow

OCTOBER 17, 2023

Secondary research involves the analysis and interpretation of existing data and information collected by others. It provides valuable insights for informed decision-making without conducting new surveys or experiments. In this blog, we will look into its importance, pros and cons, and all that you need to know.

Examples 52

Examples Case Study Analysis Study 52

NICE inContact

JANUARY 31, 2019

There are plenty of places you can go to find that information. In fact, I’ve included a link to an unbiased market source at the end of this blog. PCI compliance indicates that a vendor is adhering to policies and procedures to protect card transactions and prevent the misuse of the users personal information. .

Contact Center 186

Contact Center Net Promoter Score Average Handle Time Effort Score 186

AWS Machine Learning

OCTOBER 5, 2023

Processing unstructured data has become easier with the advancements in natural language processing (NLP) and user-friendly AI/ML services like Amazon Textract , Amazon Transcribe , and Amazon Comprehend. We also go through best practices and optimization techniques during data preparation, model building, and model tuning.

Effort Score 93

Effort Score Analysis Guidelines Training 93

SurveySensum

JANUARY 23, 2024

The Dilemma: Striking the Right Balance Between Survey Length and Respondent Engagement Short vs. Long Surveys: Pros and Cons The Sweet Spot: Finding the Ideal Survey Length How Long Should A Survey Be? Conversely, if your survey is too brief, you might miss crucial insights. Now, how can you make more people finish your survey?

Survey 52

Survey Metrics Feedback Engagement 52

BirdEye

SEPTEMBER 29, 2023

This blog post explores everything you need about the Google Merchant Center Next and what to expect in the coming update. Google Merchant Center vs. Google Merchant Center Next Benefits of Google Merchant Center Next Google Merchant Center Next: What’s new? Table of contents What is Google Merchant Center Next?

e-support 57

e-support Connections Chatbots Report 57

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

SurveySparrow

JUNE 19, 2023

Customer service vs. customer experience? This blog will unravel the definitions, key differences, and real-life examples of both, offering readers an in-depth understanding of their roles in shaping a brand’s identity. These insights can then be used to enhance both customer service and experience.

Examples 52

Examples Customer Experience Customer Service Touchpoint 52

SurveySparrow

MAY 31, 2023

They provide an opportunity to capture valuable customer information and boost your overall marketing efforts. In this blog post, we will delve into the importance of lead generation forms, explore their effectiveness in driving results, and provide you with a comprehensive overview of best practices for creating and optimizing these forms.

User Experience 52

User Experience Social Media Chatbots eBook 52

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. AI is adept at collecting valuable insights from vast amounts of data to understand customer behavior and inform further sales strategies.

Sales 109

Sales Chatbots Trends Report 109

Totango

MAY 5, 2021

This information can, in turn, influence product updates, customized offerings, and internal workflows. It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . The Importance of Measuring Customer Experience.

Measurement 118

Measurement Effort Score Customer Experience Data 118

BirdEye

SEPTEMBER 19, 2022

In this blog, we’ll explain how you can get started with enterprise SEO and teach you how to take your SEO efforts even further. Table of contents Frequently asked questions Enterprise SEO explained Enterprise SEO vs traditional SEO Benefits of enterprise SEO Simple enterprise SEO strategies 4 scaling SEO strategies for enterprises 1.

Social Media 96

Social Media Case Study Tools Report 96

Call Experts

APRIL 8, 2024

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Gathering Valuable Insights Call centers generate a wealth of data and customer feedback. Why are Call Centers Important? Remember to consider the following technological aspects.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

ProProfs Chat

OCTOBER 4, 2020

In this blog, we will reveal the right answers and a lot more. A questionnaire can be defined as a research instrument consisting of a series of questions to gather information from respondents. To put it simply, a questionnaire is just the set of questions used to gain specific information. . Stay tuned! . Image Source.

Survey 98

Survey Analysis Tips Groups 98

2020 Research

AUGUST 14, 2023

At the bottom of the list were podcasts (7%), social media ads (9%), marketing emails (8%), online blogs (10%), and social influencers (10%). The full breakdown of new vs. used vs. a combination of both can be seen below. Discrepancies in or between totals when compared to the data tables are due to rounding.

Survey 52

Survey Sports Comparison Social Media 52

BirdEye

MAY 30, 2023

The data you collect about your competitors become the metrics with which you set goals for your company. So, you can expand your goals, data collection, and action plans once you have the basics down. Now, you can go about collecting data about your competitor that may influence their low churn rate.

Social Media 98

Social Media Analysis Metrics Advertising 98

QuestionPro Audience

JULY 30, 2018

It will be practically impossible to send a survey to collect insights into the product’s features from every person in the city. However, in this blog, we will concentrate on people and understand the importance of a representative population sample in market research and other helpful aspects is.

Examples 220

Examples How To Study Groups 220