Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction. Great feedback?

NPS 148

NPS Net Promoter Score Feedback Case Study 148

SurveySensum

APRIL 1, 2024

Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand. Why is Customer Trust Important for Startup Brands? Let’s get started!

Brands 52

Brands Case Study Social Media Feedback 52

CloudCherry

NOVEMBER 11, 2019

Sarah made an incredible video with testimonials from Customers, Employees, and Executive Leadership. Bob Roark – Thought Leader and Solution Strategist at Cherwell Software/NuAxis. Stacey Sherman – Director of Customer Experience & Employee Engagement at Schindler Elevator Coorporation. You go, girl.

Leadership 170

Leadership Consulting Video Government 170

Totango

APRIL 1, 2021

Totango is excited to announce that we have once again been recognized by G2 with awards for our leadership in Customer Success. We understand that authentic ratings and reviews from real users are critical to helping customers evaluate and decide on purchasing a product, which is why awards like these are so valuable to us.

Leadership 81

Leadership Software Analytics Touchpoint 81

BirdEye

SEPTEMBER 16, 2022

They’ll often browse industry-specific review sites and read testimonials from previous customers prior to making a purchase. If you’re eager to build trust with your customer base, you need to get listed on the top business review sites in your industry. Table of contents What is a customer review? Facebook 3.

Healthcare 98

Healthcare Guidelines Return on Investment Industry 98

Magellan Solutions

AUGUST 29, 2021

It’s been proven that integrating UGC into brand marketing campaigns helps acquire new customers, drive loyalty, and increase revenue. User-generated content (UGC) is basically any kind of content created by contributors, typically your customers, without any compensation in return. . Simple text, like reviews and testimonials .

Brands 52

Brands Multi-Channel Fashion ROI 52

GetFeedback

APRIL 30, 2018

Once they’ve narrowed down their options, a key part of the process becomes reading reviews from former customers. Their sales cycles take months or even years, where a B2C customer might decide to buy in a day. CRM Software and Customer Surveys. Generating B2B Reviews: Unique Challenges. Email Campaigns.

B2B 170

B2B Brands B2C CRM 170

AskNicely

JULY 26, 2018

Customer experience is one of the hottest trends in 2018 and NPS (Net Promoter Score) is a great way to measure CX. But if all you’re doing is sending out yearly surveys to your customer list, you’re missing out. We’ll cover this topic in depth in a future blog post. It’s not enough to know what your customers think of you.

NPS 150

NPS Net Promoter Score Survey Touchpoint 150

GetFeedback

DECEMBER 26, 2018

Since its inception, Salesforce has focused on giving organizations a holistic view of their customer data. The platform’s robust offerings and ease of integration have long set it apart from competitors, and the numbers prove it—the software giant saw $10.48 Your CRM is where your customer information lives.

Net Promoter Score 210

Net Promoter Score NPS Measurement How To 210

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 57

Social Media Tips Sales Advertising 57

Kayako

AUGUST 22, 2019

In our previous post we talked about what customers were expecting from companies they did business with. In this post we will cover the steps you must take as a business to ensure you’re doing everything you can to remain relevant to your customer at each step of their journey. SEO/Organic (Webpages, Blogs). Blog posts.

Customer Experience 141

Customer Experience How To Comparison Effort Score 141

ViiBE Blog

MAY 26, 2023

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now!

Software 52

Software Management Video e-support 52

SurveySparrow

FEBRUARY 13, 2023

Employee spotlights are a type of content that’s similar to customer testimonials. Source: Crobox Blog Takeaways: Does your organization have lots of employees? Will people read a blog post? Such a blog can be insightful for potential candidates. Employee spotlights are typically short. Yes to that too!

Examples 52

Examples Culture Social Media Video 52

BirdEye

OCTOBER 2, 2020

Whether it’s Nike, Coca-Cola, or Apple, customers all over the world know that these companies have a reputation for quality. Reputation marketing is the process of proactively shaping a positive perception of your business to attract more customers and grow your business. Think about some of the great brands that you know and trust.

Marketing 98

Marketing Social Media Software Tips 98

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. This is where B2B SaaS feedback software comes to the rescue! What is B2B SaaS feedback software?

B2B 52

B2B Software Feedback NPS 52

ClientSuccess

MARCH 25, 2020

And, at the end of the day, nothing provides long-term value like a winning customer success strategy. This post will outline a few ways the right customer success strategy can differentiate your company from competitors. Customers want to stick around. It’s just as hard to implement new software as it is to find new customers.

Customer Success 53

Customer Success Strategy Company How To 53

SurveySensum

SEPTEMBER 6, 2023

To my surprise, I found numerous positive reviews and recommendations from delighted OnePlus customers. They shared stories of excellent customer service, speedy issue resolutions, and fantastic phone features. Now, imagine a scenario where these satisfied customers didn’t share their positive experiences.

NPS 52

NPS Brands Social Media Net Promoter Score 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Totango

OCTOBER 6, 2020

Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Fulfilling a proactive role, customer success focuses on problem prevention and creates value by enabling clients to achieve business goals.

Customer Success 108

Customer Success Customers Measurement Communication 108

BirdEye

AUGUST 28, 2023

Both positive and negative online customer reviews matter greatly to every business, especially those in the hospitality industry, such as restaurants and catering services. Restaurant business owners often wonder how to start seeking reviews from customers, influencers, and critics. But the process can be complex.

How To 52

How To Feedback Software Entertainment 52

Magellan Solutions

APRIL 8, 2021

Blog posts. Customer testimonials . Software reviews . Factors customer feedback. Telesales: If you already have your customer data, you need someone to convert those leads into sales. Resourceful telesales campaigns respond to the accurate customer data. Content ranges from: Videos . White papers .

B2B 52

B2B Strategy Social Media Advertising 52

Magellan Solutions

MARCH 17, 2021

When generating leads, you have to know the type of customer you target matters. Customers are made up of your industry and brand. Blog posts. Customer testimonials . Software reviews . It alerts customers of new products and offers. Budgets are also watched under an ROI-focused microscope.

B2B 52

B2B Social Media Advertising Sales 52

SurveySensum

JANUARY 25, 2024

In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. These tips are all about using the trust that comes with good customer feedback to turn that satisfaction into great opportunities. They help you spot customers who aren’t just happy but super excited about your brand.

How To 52

How To NPS Tips Insurance 52

ChurnZero

APRIL 27, 2022

As a customer, how do you decide whether a business has earned your loyalty? As a vendor, value realization affects customer loyalty and retention, customer satisfaction, referrals and recommendations, and opportunities to upsell. Refine customer acquisition and retention efforts. Learn how to measure value realization.

Measurement 52

Measurement How To Chief Customer Officer Metrics 52

CSM Magazine

JUNE 7, 2023

Building trust and credibility with customers is essential for the long-term success of any business. Trust forms the foundation of strong customer relationships, which can lead to loyalty, repeat business, and positive word-of-mouth recommendations.

Tips 52

Tips Social Media Policies Case Study 52

Totango

OCTOBER 13, 2020

Given that peer recommendations are among the most trusted sources of information about a business, positive reviews from existing customers can quickly turn into genuine inquiries from potential new clients. Happy customers can multiply your revenue base since each satisfied client might recommend your services to dozens of their peers.

Strategy 62

Strategy Effort Score B2B Customer Success 62

BirdEye

MARCH 24, 2023

The following are some of the business development basics and benefits for any company: Customer acquisition and expansion of markets A solid business development strategy is integral to the acquisition and nurturing of new customers. It guides your team with steps and techniques to generate high-value leads that convert to customers.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Magellan Solutions

OCTOBER 1, 2022

Software development and outsourcing are necessities since digital growth makes it necessary to have a web presence. Web developers are needed to make and change online shops, blogs, news sites, games, and informational websites. Helps such as technical troubleshooting, and software updates are often offered by BPO firms.

Software 75

Software Call Center Communication Training 75

Grade.us

DECEMBER 27, 2018

The Best Video Marketing Blogs. Subscribe to these blogs to get awesome insights on the daily. Another blog with a lot of outstanding actionable content. The Wistia Guide to Video Marketing The Key Benefits of Selling B2B Software with Video 5 Quick Tips for Making an Effective How-To Video. Yum Yum Videos. It's ironic.

Video 20

Video Resources Tools Marketing 20

ProProfs Chat

JANUARY 24, 2020

That’s the power of customer advocacy. Get closer than ever to your customers. So, before we get into the dynamics of customer advocacy, let’s cover the basics first. . What is Customer Advocacy? Customer advocacy is known as different things for different companies, such as brand advocacy and voice of the customer. .

Marketing 103

Marketing Social Media Policies ROI 103

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). Let’s move on to how many new customers you acquired” is likely the next agenda item.

NPS 96

NPS Net Promoter Score Company Feedback 96

Retently

OCTOBER 1, 2018

Research from Vision Critical shows that the total annual cost of unhappy customers for businesses can go up to $537 trillion. What’s more, it seems that 51% of customers leave a brand because of poor experiences, and 81% of consumers say them switching brands could have been prevented by the business in question.

Customer Journeys 107

Customer Journeys Touchpoint Social Media How To 107

Kayako

MAY 16, 2018

When she got started, most of her clients were on a monthly retainer and paying for blog content and social media management. Especially when it comes to service businesses, both traditional and SaaS, because service solutions often need to be tailored to the individual customer. When your customers are satisfied, they stick around.

Customer Retention 148

Customer Retention Sales Customers Social Media 148

Influitive

NOVEMBER 11, 2015

In a webinar with Uberflip , Vinay Bhagat , Founder & CEO of TrustRadius , shared how your brand can upgrade its sales and marketing by folding customer reviews into your campaigns and processes. . So it used an advocate marketing program to motivate its satisfied customers to take action. Here’s a tip: don’t.

B2B 92

B2B Social Media Study Marketing 92

SurveySparrow

APRIL 28, 2023

I sincerely doubt I’m qualified to write a blog about product qualified leads. They might have already taken some action indicating that they are likely to become a customer – such as signing up for a free trial, requesting a demo, or adding items to their cart without completing the purchase.

Case Study 52

Case Study How To Effort Score Metrics 52

ClientSuccess

MAY 10, 2019

The new logo incorporates our mission to build global customer success leadership summits with the best content, the best experiences, and the best connections. The CS100 Summit is the premier conference for customer success executives & SaaS leaders. The circle represents unity and alignment around successful customers.

Conference 48

Conference eBook Customer Success Culture 48

delighted

SEPTEMBER 21, 2023

Attracting customers in a competitive market can feel like an uphill battle. One powerful tool in today’s marketplace is customer testimonials. In fact, 78% of shoppers say the presence of social proof – like a positive customer testimonial – increased their likelihood of purchasing from that brand.

Examples 84

Examples Net Promoter Score How To Case Study 84