BirdEye

NOVEMBER 28, 2023

A popular restaurant group, dishing out great meals for over two decades, was worried that its hard-earned reputation might take a hit if it couldn’t dig into its guest sentiments. The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround.

Industry 58

Industry Management Healthcare Hospitality 58

BirdEye

NOVEMBER 30, 2023

While online bookings are still popular, curated travel experiences are also gaining traction. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Travelers are increasingly seeking off-beat destinations with guided tours.

Travel 109

Travel Marketing Social Media Hotels 109

BirdEye

SEPTEMBER 11, 2023

And the reality is your online reputation matters more than ever. To solve the growing need to improve authority, many reputation management solutions are in the market now. Table of contents What is AI for reputation management? Watch the Free Demo Now. Solution: 1.

Management 58

Management Brand Values Resources Social Media 58

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level.

Social Media 58

Social Media Multi-Channel Trends Tips 58

BirdEye

AUGUST 15, 2022

93% of customers find local businesses online. So it’s not just important that your business take advantage of online marketing strategies — it’s imperative. In this blog post, we’ll share some quick and easy ways to get started with local online marketing as well as the benefits your businesses can expect.

Tips 98

Tips Marketing Social Media Competitive Advantage 98

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. We’ve all heard it before: word-of-mouth can make or break a business.

Retail 110

Retail Brands Consumers Case Study 110

Lumoa

MARCH 21, 2023

Nowadays, most people search for information online. You read blog posts and research articles if you want to learn more about a specific topic. All of this is backed by statistics, based both on my own research and on statistics sourced from reputable third parties. “ “ Who should read it?

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. Reviewing your existing CX strategy is a good place to start.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

BirdEye

MAY 1, 2023

In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews.

Examples 97

Examples Social Media Video Feedback 97

BirdEye

JANUARY 25, 2024

You’ll learn: What automated review sharing is The benefits of sharing reviews on social media Tips for optimizing your automated review sharing strategy Table of contents The importance of online reviews What is automated review sharing? Below are five key benefits of automated review sharing. What is automated review sharing?

Social Media 110

Social Media Brands How To Multi-Channel 110

BirdEye

SEPTEMBER 16, 2022

Now more than ever, shoppers turn to online reviews before deciding where to spend their hard-earned money. In this blog, we’ll tell you about 10 popular review sites your business should know about. DealerRater Frequently asked questions Manage your business listings efficiently with Birdeye. Benefits of online review websites.

Healthcare 98

Healthcare Guidelines Return on Investment Industry 98

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. Now: I order online through a delivery service or schedule a pick-up.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

BirdEye

MAY 4, 2023

In this blog, you’ll learn how Houzz works, the best ways to generate more reviews, and the benefits that come with more reviews. Frequently asked questions about Houzz reviews More reviews help your online reputation What is Houzz? It is, at its core, a home improvement website, online community, and marketing tool.

Tips 96

Tips Social Media Resources Feedback 96

BirdEye

DECEMBER 1, 2021

Given the lack of trust home buyers have for agents, it’s not surprising that a study by ZipRealty found that 62% of home buyers choose a realtor based on online reviews and ratings. Reviews can help build a strong online reputation that hits all the marks. Table of contents How do reviews benefit real estate agents?

Case Study 98

Case Study Study Consumers Hotels 98

BlueOcean

OCTOBER 4, 2023

We would wager, that even with the evolution of AI, brands serving consumers in the Americas will continue to benefit from providing support in French, Spanish, and, for some organizations, Portuguese through a live agent model. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 58

Social Media Tips Sales Advertising 58

BirdEye

AUGUST 9, 2023

And that is where the reputation score comes in. Reputation was an abstract concept and difficult to measure for businesses. In this blog post, we explore all things regarding reputation score and how you can leverage it to grow your business. See Pricing FREE DEMO Table of contents What is a reputation score?

Social Media 52

Social Media e-support Feedback Analysis 52

BirdEye

AUGUST 7, 2023

But now, most customers start their search online. Challenges in auto repair marketing Power of online reviews in building trust for your auto repair business Case study of marketing done right with Birdeye FAQs on auto repair marketing Marketing your business effectively with Birdeye What is auto repair marketing?

Strategy 52

Strategy Sales Marketing Social Media 52

BirdEye

NOVEMBER 8, 2023

We all know the power of positive online reviews for businesses, but have you explored the full potential of the best sites for collecting eCommerce reviews? eCommerce review sites allow consumers to share feedback and experiences about products, services, and businesses they interact with online.

Ecommerce 58

Ecommerce Travel Hotels Social Media 58

BirdEye

OCTOBER 25, 2023

The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. Online listings play a crucial role in every business’s digital strategy. This blog post gives you an overview of a panel discussion on mastering online listings for your business.

Tools 104

Tools Strategy Marketing Trends 104

BirdEye

NOVEMBER 16, 2023

This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies. Establish a more substantial presence online and in local communities so customers can seek you when they need your services. How to develop a lawn care marketing strategy?

Marketing 63

Marketing Social Media Advertising Chatbots 63

BirdEye

OCTOBER 1, 2022

In this blog, we’ll talk about restaurant review sites and explain why they can help restaurants bring in more customers. How do restaurants benefit from reviews? In fact, restaurants were one of the first industries to be heavily influenced by online reviews. Managing your reviews.

Customers 98

Customers Industry Management System 98

CSM Magazine

JULY 25, 2022

As the internet continues to grow, so does the importance of reputation management. More and more businesses are realizing that their online reputation can make or break them. There are a few key things you can do to help manage your company’s reputation. Let’s get straight into it.

Tips 59

Tips Company Management Social Media 59

ReviewTrackers

APRIL 18, 2022

Of course, as with other requirements included in Google’s policy, these new ones seem open for interpretation, which we’ll be diving into in this blog post. But first: let’s describe what review-gating is, and how it is being applied to practice by marketers hoping to build their business reputation on Google. What is Review-Gating?

Policies 132

Policies Guidelines Hotels Social Media 132

BirdEye

OCTOBER 12, 2023

Online reviews heavily influence a consumer’s decision to buy from your business. And they bolster your online reputation management efforts. This blog has the 7 strategies for managing negative customer reviews. Positive reviews are great for sales. Table of contents What is a negative customer review?

Feedback 58

Feedback Consumers Customers User Experience 58

Call Experts

APRIL 8, 2024

In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience. These representatives possess in-depth knowledge about the services, billing processes, outage management, and other utility-specific information.

Contact Center 52

Contact Center Self Service Multi-Channel Customer Service 52

BirdEye

SEPTEMBER 6, 2022

Most of them are searching online for the products or services you provide before they find your business. In this blog, we’ll cover what you need to know about local search, from what it is to how it works and why you need to use it to reach more local customers. Use online business directories 4. Why is local search important?

Marketing 98

Marketing Guidelines Industry Examples 98

BirdEye

OCTOBER 26, 2022

In this blog, we’ll talk about the benefits of a medical appointment scheduler and how to decide which one will improve patient care at your practice the most. A medical appointment scheduler is a software application that lets patients book appointments with their medical providers online.

Multi-Channel 97

Multi-Channel System Healthcare Communication 97

ShepHyken

MAY 18, 2018

The article will argue that while offering a superior product at a competitive price is a must, it is this third pillar, experience, which can build a brand’s reputation, create customer loyalty and generate crucial repeat business. By applying a few of these concepts to your business, you can dramatically improve your customer experience.

Loyalty Programs 79

Loyalty Programs Advertising Loyalty Brands 79

BirdEye

SEPTEMBER 12, 2022

If you’re looking for an effective way to market your business, online business reviews could be the answer. Getting started with online reviews can be challenging, but don’t worry – we’re here to help. Table of contents What are online business reviews? What are online business reviews? Positive reviews work.

Social Media 98

Social Media Travel Tips Ecommerce 98

BirdEye

FEBRUARY 29, 2024

This crucial aspect of their role has been highlighted by recent findings from Birdeye’s “ State of Online Reviews 2024 ” study, which casts light on the growing influence of online reviews in establishing that trust. The study reveals key insights into the dynamics of customer feedback: Online reviews grew by 5% over 2023.

Examples 58

Examples Trends Financial Communication 58

BirdEye

NOVEMBER 14, 2023

Online reviews can make or break your business. 85% of consumers have decided not to do business with a company because of negative online reviews. 85% of consumers have decided not to do business with a company because of negative online reviews. That may sound a bit overdramatic, but it’s the truth. Watch the Free Demo Now.

Financial 58

Financial Banking Social Media Comparison 58

BirdEye

FEBRUARY 28, 2023

Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. This blog post will explore the benefits of hiring a social media professional. Table of contents What is a social media manager?

Social Media 98

Social Media Management Analytics Strategy 98

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. Now: I order online through a delivery service or schedule a pick-up.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

BirdEye

SEPTEMBER 29, 2023

This blog post uncovers everything you need to know about buyer personas and how to create the right one to help your business grow. By putting the customer front and center, you can translate your product’s features into benefits customers care about. Knowing your customers is an integral part of your business’s success.

How To 110

How To Insurance Social Media Multi-Channel 110

Grade.us

MAY 21, 2019

What is reputation management? Is it simply managing your online reviews? Maybe it's a term that's synonymous with review management. Reputation management is not the same thing as review management. Is there a downside to reputation management? What's the big deal here?

Management 37

Management Advertising Feedback Tools 37

BirdEye

JANUARY 25, 2024

In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes. Property Management, Hospitality, and Healthcare lead in verification rates. 64% of businesses have verified their Google Business Profiles.

Automotive 58

Automotive Hospitality Healthcare Retail 58