CSM Magazine

OCTOBER 5, 2021

The findings were announced on the first day of the annual Calabrio Customer Connect (C3) conference. This year Calabrio’s annual conference, focused on The Connected Workforce, is being held as a virtual event, Oct. According to the study, one-third of agents report feeling acutely stressed multiple times per week.

Report 52

Report Study Conference Connections 52

Calabrio

OCTOBER 20, 2020

Modern tools, like remote management and advanced reporting, have allowed companies with large remote needs to accurately staff and forecast their future scheduling needs during and beyond the pandemic. It’s been essential to have self-service tools for agents, ways to evaluate remote workers, and voice-of-the-customer analytics.

Company 207

Company Self Service Government Contact Center 207

NetBase

JUNE 28, 2019

A recap of the conference follows! The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. The Lay of the Land.

Analytics 49

Analytics Social Media Conference ROI 49

Calabrio

JULY 25, 2019

We announced the second round of award winners at last year’s annual Calabrio Customer Conference (C3), and what an impressive, interesting group that was! 2018 “Integrator” Rackspace connected disparate ticketing systems via Calabrio ONE’s cloud platform, making any needed system adjustments easy to identify and implement.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

Calabrio

OCTOBER 20, 2020

Modern tools, like remote management and advanced reporting, have allowed companies with large remote needs to accurately staff and forecast their future scheduling needs during and beyond the pandemic. It’s been essential to have self-service tools for agents, ways to evaluate remote workers, and voice-of-the-customer analytics.

Company 130

Company Self Service Government Contact Center 130

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

NICE inContact

SEPTEMBER 30, 2019

It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. Companies that offer a remote work program report 63% less unscheduled absences ( PGI, 2013 ). A 2019 report on the state of remote work found that “remote work is here to stay” ( Remote.co, 2019 ).

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

CSM Magazine

OCTOBER 27, 2020

Calabrio , the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. About Calabrio Customer Connect: October 27-28, 2020. 2020 has, of course, spawned many changes. “It’s

Customer Engagement 52

Customer Engagement Engagement Self Service Conference 52

CSM Magazine

JULY 22, 2022

A few years ago, I heard Kevin Ashton speak at a conference. With predictive analytics built-in, it promises to enable more tailored, outcome-centric service models in a more cost-effective way. In addition to being the ‘father of the Internet of Things’, he’s also a futurologist. Even simultaneously with multiple clients.

Self Service 109

Self Service Healthcare Government Conference 109

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. In streaming transcription mode, client applications open a bidirectional streaming connection over HTTP/2 or WebSockets.

Guidelines 80

Guidelines Resources Connections Communication 80

Lithium

MAY 4, 2021

Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Paid & Organic Reporting Thursday, May 27 • Register today! Apple iOS 14.5

Conference 52

Conference Analytics Social Media Roadmap 52

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Beyond Philosophy

MAY 7, 2022

Their Verint on the Engagement Capacity Gap report is essential reading for experience professionals today. Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Verint is an expert in the Voice of Customer and have been for over 25 years.

Customer Insights 78

Customer Insights Voice of Customer Insurance Contact Center 78

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? And after attending our LA conference, you’ll want more – and we have it. The Power of Artificial Intelligence: Social Media Analytics, the 2.0

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Natalie Petouhof

FEBRUARY 14, 2016

The new retail innovations include: Data-driven remarketing: For the first time (via Adobe Analytics integration with Adobe Campaign), retailers can connect both consumers’ behavior online and contextual data to create and send a user-defined remarketing trigger such as an email, push notification or SMS to increase the likelihood of purchase.

Retail 40

Retail Innovation Report Trends 40

Beyond Philosophy

MAY 8, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Download the new Verint research report on the Engagement Capacity Gap, by visiting www.Verint.com/boundless. This podcast is sponsored by Verint. Complete this short survey.

Customer Experience 103

Customer Experience Consulting Conference Groups 103

Call Experts

JANUARY 15, 2020

As per “The future of work 2020” report, HR departments must focus on People and Performance to enhance overall employee management and productivity. . Also, these automations will power real-time messaging and reporting, voice assistants, chatbots, deep learning, predictive intelligence, and machine learning. Summer HR Conferences.

System 72

System Contact Center Call Center Customer Journeys 72

Beyond Philosophy

APRIL 24, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Download the new Verint research report on the Engagement Capacity Gap, by visiting www.Verint.com/boundless. This podcast is sponsored by Verint. Complete this short survey.

Customer Experience 88

Customer Experience How To Consulting Conference 88

datastax

FEBRUARY 12, 2019

So when they released their report on 2019 IT trends , I made sure to get my copy and thoroughly go through it. Data context demands a blending and blurring of transactional, analytical, search, in-memory, and graph operations in the same database, with little to no resource or data contention.

Fashion 78

Fashion Trends Conference Groups 78

Thematic

MARCH 13, 2023

It's a conference full of surprises, where you can expect the unexpected. The conference is so large that it's impossible to experience everything it has to offer. However, it can be challenging to connect with them or make plans because so much is going on. You'll likely know a few people who are also attending.

Entertainment 62

Entertainment Conference Advertising Airlines 62

Call Experts

MAY 2, 2019

Contact centers focus on three main objectives to enhance the efficiencies in your business: Empower agents to develop meaningful connections. Here are some high-level tips to consider when analyzing if contact center services are the right fit for your business: Does your contact center offer a connected technology solution? .

Contact Center 56

Contact Center Self Service Call Center Conference 56

West Monroe

FEBRUARY 21, 2022

The forces driving this change are vast, encompassing the overall consumerization of healthcare, rising customer expectations for digital experiences, regulator interest in patient-reported outcomes, and the need to reduce therapy costs. ensuring that the Chief Patient Officer reports to the CEO).

Healthcare 52

Healthcare Analytics Data Industry 52

Beyond Philosophy

APRIL 17, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Download the new Verint research report on the Engagement Capacity Gap, by visiting www.Verint.com/boundless. This podcast is sponsored by Verint. Register at www.Verint.com/engage.

System 78

System Consulting Conference Customer relationships 78

ReviewTrackers

JULY 12, 2019

Also, between research and negotiations, there are a hundred other things to consider: loan costs, maintenance and insurance, vehicle history reports, safety ratings, rebates and financing programs, what-have-you. 63 percent of respondents said that data analytics allow them to more accurately predict customer needs and desires.

Automotive 77

Automotive Customer Experience Social Media Analytics 77

Thematic

JUNE 21, 2021

We’ve analyzed over 2,300 reviews by Tableau and Power BI users with our proprietary text analytics solution Thematic. Power BI Desktop Power BI Desktop is a free data analysis tool that can connect to over 70 on-premises and cloud data sources. Users can easily pin tiles from a particular report to appear on a dashboard.

Tools 62

Tools Data Analysis Analytics 62

Call Experts

JANUARY 29, 2020

Often, companies use analytics and dashboards to optimize programs, create custom reports, understand team workflows, analyze different trends, and keep the team focussed and happy. Employee experiences are connected to customer experiences. Summer Conferences for Medical Professionals and Equipment Providers.

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78

SmartKarrot

AUGUST 23, 2021

One such surprise that it has unleashed upon us is connecting with the world via virtual conferences. According to a report by PCMA , 79% of the event planners have gone virtual this year. On that note, this step-by-step guide highlights how to host a successful virtual conference for absolute event success.

Conference 10

Conference How To Social Media Video 10

ReviewTrackers

JULY 12, 2019

Also, between research and negotiations, there are a hundred other things to consider: loan costs, maintenance and insurance, vehicle history reports, safety ratings, rebates and financing programs, what-have-you. 63 percent of respondents said that data analytics allow them to more accurately predict customer needs and desires.

Automotive 72

Automotive Customer Experience Social Media Analytics 72

Talkdesk

MARCH 17, 2020

In response to the COVID-19 pandemic, many global agencies have issued travel advisories or restrictions, large conferences and entertainment events have been canceled, and companies are beginning to ban business-related trips. In situations like this, pre-built reports and dashboards with standard metrics may not be the best option.

Contact Center 94

Contact Center Self Service Tourism Travel 94

Beyond Philosophy

MAY 1, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. 26:44 We talk about the pitfalls of data silos for the future of predictive analytics for customer behavior. This podcast is sponsored by Verint. Please tell us how we are doing!

Customer Expectations 60

Customer Expectations Consulting Conference Analytics 60

Thunderhead

MARCH 25, 2019

In 2018, Thunderhead was named as a Leader in the Forrester Wave for Customer Journey Analytics for the second time. The Wave is comprised of two reports: Journey Orchestration and Visioning. Our findings, summarised in our Engagement 3:0 Report , are as relevant now as they were at the time.

Customer Journeys 40

Customer Journeys Customer Centricity Analytics Report 40

Hero Digital

MARCH 26, 2020

In the future, patients will demand these technologies including self-service at home diagnoses’ solutions while leveraging an increased use of connected care and wellness devices. Accelerate technology to create connection. Nielsen reports that nearly 25 percent of U.S. Voice technology is no longer a foreign being.

Healthcare 79

Healthcare Self Service Hospitality Conference 79

Chadwick Martin Bailey

OCTOBER 10, 2018

To kick off the Corporate Researchers Conference, a panel of experienced corporate researchers spoke in earnest about what they value in their ultimate research partner. For example, she asks to see a sample report or other exemplary evidence the investment is worth her time and resources. An inability to execute on the fundamentals!

Engagement 40

Engagement How To Conference Consulting 40

BirdEye

MARCH 24, 2023

Analytical skills : A manager should have a good understanding of data analysis and interpretation to identify opportunities, assess risks, and make informed decisions. They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Customer Bliss

OCTOBER 3, 2017

In his current position he is responsible of defining and implementing Zurich Spain customer strategy, from customer experience to customer base management or customer data analytics. Enrique is also a sought-after speaker and has spoken in some Customer Experience conferences and has appeared in major Spanish newspapers and magazines.

Chief Customer Officer 125

Chief Customer Officer ROI NPS Leadership 125

Gainsight

NOVEMBER 16, 2020

This is part 12 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Companies can measure this as TTV, or time-to-value: The length of time it takes a user to reach the value—whether it’s running a report, sending a message, or retrieving a file.

How To 52

How To Conference Advertising Touchpoint 52

Clarabridge

MAY 11, 2018

We did it – just like that, Clarabridge’s 10th Annual Customer Connections Conference (C3) has officially come to a close. As the day neared its end, Senior Director of Feedback Analytics at Optum, Dave Pabley, discussed Optum’s journey to recently launching a self-service VoC portal for hundreds of users throughout the company.

Self Service 40

Self Service Social Media Healthcare Conference 40