Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. The long corridors at the Wynn, Medallia's conference venue There were more people than I expected. First, it’s hard not to compare two events.

Conference 62

Conference NPS Hotels Self Service 62

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Since the weather postponed travel, our team added a half day to the conference. Top 10 Takeaways from the Calabrio Customer Connect. The Digital Transformation of the Contact Center Is Still Happening.

Connections 147

Connections Contact Center Analytics Travel 147

SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The solution?

Connections 93

Connections Conference Innovation Customer Engagement 93

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy. Choose the right ticketing platform.

Conference 78

Conference Strategy Sales Social Media 78

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Congratulations to our 2021 Analytics Competition and ONE Award Winners for pushing the boundaries.”.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. As each of these business functions reinvent themselves for a digital world, the impact of technologies like analytics, artificial intelligence and the Internet of Things will be felt across all of these processes.

Contact Center 120

Contact Center Connections Conference Case Study 120

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

CSM Magazine

SEPTEMBER 30, 2022

Recognised leaders demonstrate how Calabrio Analytics delivers millions to revenues and the bottom line each year. Calabrio , the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. 26-29), after two years of virtual sessions. million annually.

Analytics 52

Analytics Net Promoter Score Self Service Effort Score 52

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Analytics Competition Winners. This year, C3 was held as a virtual event. Idaho Central Credit Union. The ONE Awards Winners.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40

NICE inContact

AUGUST 25, 2016

Capabilities such as automation, analytics, workflow and verification have the ability to transform agent, customer and enterprise operations. SpiceCSM provides the building blocks to Connect, Automate and Iterate across your existing and evolving customer experience infrastructure. Register today !

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it. The 8 skills required by any CX team are: Strategy.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Clarivate

JUNE 4, 2024

Learn how a new module within InCites Benchmarking & Analytics can help you see the leading edge of research. In a fundamentally uncertain world, scientific and academic research serves to make unknowns known, one small step at a time.

Government 64

Government Analytics Analysis Conference 64

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. While looking out at the Mediterranean Sea, conference guests mingled and conversed with thought leaders and field experts from dozens of top brands. Director, Customer Analytics, J.Jill.

Connections 53

Connections Conference CRM Consumers 53

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

One Millimeter Mindset

FEBRUARY 11, 2020

Story connection strategy is a compelling way to engage colleagues. Or, job interviews, conference presentations, grant applications, engineering RFPs and RFQs. Develop a story connection strategy to engage and connect employees and clients to the stories you tell. Yet, this strategy is underutilized.

Connections 66

Connections Strategy Engagement Conference 66

Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. People want to feel more connected. Efficient analytics can help you change up your form.

Customer Experience 236

Customer Experience Social Media Video Customers 236

NetBase

JUNE 28, 2019

A recap of the conference follows! The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. The Lay of the Land.

Analytics 49

Analytics Social Media Conference ROI 49

Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Date: March 5-8, 2019.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Calabrio

OCTOBER 20, 2020

It’s been essential to have self-service tools for agents, ways to evaluate remote workers, and voice-of-the-customer analytics. Our annual customer conference, Calabrio Customer Connect , also received the virtual treatment. The Power of People. We’re excited to see the results next week, and on-demand attention beyond.

Company 207

Company Self Service Government Contact Center 207

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Date: March 5-8, 2019.

Conference 28

Conference Marketing Case Study Analytics 28

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. At Enterprise Connect, Genesys will show why omnichannel will be the standard in customer experience excellence and how companies can move toward an Omnichannel Engagement Center solution.”.

Omni-Channel 40

Omni-Channel Connections Contact Center Customer Experience 40

Qualtrics

FEBRUARY 25, 2019

With the research landscape always changing, many people head to conferences to stay up to speed with new technology, understand the latest trends, and connect with peers facing similar challenges. Here’s our round-up of 4 of the best conferences across Europe in 2019. Gartner Data and Analytics Summit. X4 On Tour.

Conference 20

Conference Marketing Analytics Travel 20

CSM Magazine

JANUARY 18, 2024

“Nina’s vision for the future of AI inspires and challenges us to think bigger in order to build deeper consumer connections. The conference has attracted leading minds and voices from all across the digital transformation and CX landscape and this year will explore how emerging technologies such as AI are revolutionising CX.

Case Study 52

Case Study Groups Conference CRM 52

Think Customers

SEPTEMBER 22, 2023

True omnichannel implementation requires integrated contact center software, skilled associates, and customer analytics to connect and orchestrate the customer journey. Generative AI is changing this landscape, said Omdia Principal Analyst Mila D’Antonio at a recent conference. And that’s much easier said than done.

Omni-Channel 52

Omni-Channel Contact Center Software Contact Center Social Media 52

Calabrio

JULY 25, 2019

We announced the second round of award winners at last year’s annual Calabrio Customer Conference (C3), and what an impressive, interesting group that was! 2018 “Integrator” Rackspace connected disparate ticketing systems via Calabrio ONE’s cloud platform, making any needed system adjustments easy to identify and implement.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Date: March 5-8, 2019.

Conference 33

Conference Management Innovation Roadmap 33

Calabrio

AUGUST 12, 2016

The best way to experience a bigger impact to your contact center performance is to supplement your random sampling with a powerful contact center analytics tool such as Calabrio Analytics. By leveraging analytics technology concurrently with random sampling, contact center leaders can ensure they are keeping up quality standards.

Contact Center 113

Contact Center Analytics Conference Policies 113

inmoment

JUNE 28, 2019

The theme of this year’s Forrester CXNYC conference was “Changing the Game—Leading Radical CX Innovation,” and since then, I have found myself thinking more and more about what radical innovation looks like in our space. If you were to look at customer experience from a bird’s eye view, you would see a mass of legacy approaches.

Employee Experience 40

Employee Experience Innovation Connections Customer Experience 40

Calabrio

OCTOBER 20, 2020

It’s been essential to have self-service tools for agents, ways to evaluate remote workers, and voice-of-the-customer analytics. Our annual customer conference, Calabrio Customer Connect , also received the virtual treatment. The Power of People. We’re excited to see the results next week, and on-demand attention beyond.

Company 130

Company Self Service Government Contact Center 130

CSM Magazine

OCTOBER 18, 2022

I had the privilege of attending Calabrio Customer Connect (C3), our annual customer conference, in September. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Customer Success 52

Customer Success e-support Contact Center Customer Service 52

CSM Magazine

OCTOBER 27, 2020

Calabrio , the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. About Calabrio Customer Connect: October 27-28, 2020. 2020 has, of course, spawned many changes. “It’s

Customer Engagement 52

Customer Engagement Engagement Self Service Conference 52

CSM Magazine

OCTOBER 18, 2022

I had the privilege of attending Calabrio Customer Connect (C3), our annual customer conference, in September. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Customer Service 52

Customer Service e-support Contact Center Conference 52

Guavus

JULY 3, 2020

Even some people have been heard secretly discussing how nice it is to use Zoom and Klaxoon from the comfort of their homes instead of being stuck in a small conference room for hours on end. Remote workers have often found themselves on video conference calls when the internet connectivity becomes unstable. Source: Wandera.

Analytics 66

Analytics Conference Policies Resources 66

Optimove

APRIL 15, 2024

Advanced technology, such as data analytics and AI, has paved the way for the emergence of Position-less Marketers. The term “Position-less Marketer” was coined by Optimove CEO Pini Yakuel in his address at Connect 2024, Optimove’s user conference held in London. “We’re more than one profession, aren’t we?”

Marketing 59

Marketing Sports Multi-Channel CRM 59

Lithium

MAY 4, 2021

Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! What are the use cases you cover with Care Analytics as an addition to Community Analytics?

Conference 52

Conference Analytics Social Media Roadmap 52