November, 2023

Remove user-experience-innovation
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How AI Customer Experience Can Advance Your Business Strategy

InMoment XI

In particular, Artificial Intelligence (AI) has emerged as a powerful tool, revolutionizing the way companies understand and enhance the customer experience. As we delve into the realm of AI in Customer Experience (CX), we will explore how this technology is reshaping the customer-business relationship. What is AI in CX?

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Top Customer Care Trends to Consider as You Plan for the New Year

BlueOcean

How are other customer experience leaders delivering? Voice of Customer analytics: Everything you need to know Customer experience is, we believe, the core of excellent customer care. Most customers are willing to pay more for great customer service and an overall convenient, positive experience with a brand.

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Improve LLM responses in RAG use cases by interacting with the user

AWS Machine Learning

Traditional RAG systems often struggle to provide satisfactory answers when users ask vague or ambiguous questions without providing sufficient context. The key idea is to enable the RAG system to engage in a conversational dialogue with the user when the initial question is unclear.

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Philips accelerates development of AI-enabled healthcare solutions with an MLOps platform built on Amazon SageMaker

AWS Machine Learning

Philips is a health technology company focused on improving people’s lives through meaningful innovation. All these capabilities are built to help multiple lines of business innovate with speed and agility while governing at scale with central controls. This is a joint blog with AWS and Philips.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.

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3 Tips for Scaling Your Social Gaming App

Optimove

Why It Matters: New data privacy regulations have made user acquisition in the social gaming market more difficult than ever before. Marketers must employ innovative Customer-Led Marketing strategies to attract new users, enhance their gaming experience, and boost revenue.

Tips 72
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Your Guide to Mastering Brand Reputation Management

InMoment XI

In order to do that, you need to adopt an integrated CX approach to brand reputation management that makes data from multiple sources easily digestible in user-friendly reports. Providing high-quality products or services, responsive customer support, and personalized experiences contribute to positive reviews and recommendations.

Brands 378
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.