Qualities to Look for When Building Your Customer Service Team

Help.com

The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. Running a company can be complicated–especially when you realize you need to grow your team. If you’re looking to join the ranks and expand your customer service team, it’s important to know what you’re looking for.

Millennials in the Workforce

QuestionPro Audience

from 2016 to 2026. by 2026. The majority of millennials graduated from school during the Great Recession (2008), and encountered a harshly competitive workforce. This resulted in many taking part-time jobs, or jobs outside of their degree in order to make ends meet. Millennials are currently the largest generation in the U.S. workforce , accounting for 31.7% of total employment. A recent report from LiveCareer looked into the most popular jobs among millennials.

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mCommerce Dominating UK eCommerce Sales

NetBase

And keep these stats in mind as you go: The grocery segment of eCommerce is expecting explosive growth by 2026. Purchasing from mobile phones has become the new norm for consumers, so much so that mcommerce (mobile commerce) is set to dominate UK ecommerce retail sales in the coming months.

How Telemarketing Philippines is Revolutionizing the Game Development Industry

Magellan Solutions

In fact, the Gaming market size is projected to reach USD 398950 Million by 2026, from USD 192150 Million in 2019, at a CAGR of 11.0% It is hard to deny that Telemarketing Philippines has done a lot to give new life to Game Development SMEs.

InMoment Acquires MaritzCX to Create Future of Work and CX Powerhouse

inmoment

It’s one of the reasons the Customer Experience Management market is expected to grow significantly over the next six years, reaching nearly $24 billion by 2026 , as businesses invest in technology to measure customer experience and feedback.

Global Customer Self-Service Software Market Is Booming With an Annual Growth Rate of 18.4%

Answer Dash

in the forecast period of 2019 to 2026. The global customer self-service market is booming, with a compound annual growth rate (CAGR) of 18.4%. In other words? Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. Here’s everything you need to know. The AI Self-Service Category is Growing Self-Service: The Basics First: what are we talking about when we discuss AI self-service?

Why Every SaaS Company Should Invest in Customer Success

SmartKarrot

It has a huge market size of USD 158 Billions in 2020 and is expected to grow to USD 307 Billions by 2026. Churn is a major problem for businesses in the SaaS industry. Although it existed in earlier businesses too, the scale at which it occurred was within an acceptable limit.

Consumer Intelligence for Plant-Based Market Innovation

NetBase

The global meat substitute market stood at over $11B in 2019 and is projected to top $30B by 2026. The plant-based market is booming, and consumer intelligence is brands’ ticket to ride. Consumers attracted to the plant-based lifestyle have lots of questions that need answering.

Walgreens Captures Consumer Concerns with Care Clinics

NetBase

by 2026. Consumers are worried about lots of things – more so than ever before. And Walgreens is listening. It is expanding its offerings to speak to consumer concerns, by opening care clinics across the U.S.

Using Market Research for M&A Intel

NetBase

As a matter of fact, the industry is projected to push past $266B by 2026. Brands that are using market research for M&A intel have an edge. How does this look exactly and why should you care? We have some telehealth insight to share that will answer these questions – and more!

UNPACKING THE SUPPLY CHAIN: DOMESTIC FREIGHT COST INFLATION (PART 4)

North Highland

Driver shortages are currently estimated to exceed 50,000 drivers nationally, and the gap is expected to swell to 175,000 drivers by 2026. This is the fourth part of our supply chain blog series, in which we explore the biggest roadblocks and changes executives are facing in today’s dynamic supply chain. This part covers key domestic freight issues and how companies can position themselves to mitigate the impact of these changes.

Telehealth Taking Healthcare in New, Necessary Direction

NetBase

billion by 2026. The time is certainly right for telehealth, as we see providers taking healthcare in this new, necessary direction. As providers and patients look for alternatives to in-person appointments, telehealth is getting a turn in the spotlight.

48 retail survey questions for the customer feedback you need

delighted

However, while it’s projected that as many as 75,000 retail stores could close their doors by 2026, analysts still expect that 75% of retail buying in 2026 will still happen in physical stores. With retail stores filing for bankruptcy and closing left and right (Barney’s, Forever 21, Toys R Us, Sears, etc.), it’s evident that retail shopping is going through a change: the so-called “ retail apocalypse.”.

Delighted's retail customer experience guide for 2020 and beyond

delighted

According to the Washington Post, 75,000 brick and mortar stores are expected to close by 2026. Historically, the backbone of retail has been predicated around selling goods from a physical location. In the pre-internet days, department, warehouse, discount, big box, and mom-and-pop stores were where consumers would purchase goods for personal use. Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful?