Qualities to Look for When Building Your Customer Service Team

Help.com

The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. Running a company can be complicated–especially when you realize you need to grow your team.

Millennials in the Workforce

QuestionPro Audience

from 2016 to 2026. by 2026. The majority of millennials graduated from school during the Great Recession (2008), and encountered a harshly competitive workforce. This resulted in many taking part-time jobs, or jobs outside of their degree in order to make ends meet.

UNPACKING THE SUPPLY CHAIN: DOMESTIC FREIGHT COST INFLATION (PART 4)

North Highland

Driver shortages are currently estimated to exceed 50,000 drivers nationally, and the gap is expected to swell to 175,000 drivers by 2026. This is the fourth part of our supply chain blog series, in which we explore the biggest roadblocks and changes executives are facing in today’s dynamic supply chain. This part covers key domestic freight issues and how companies can position themselves to mitigate the impact of these changes.