Qualities to Look for When Building Your Customer Service Team


The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. Running a company can be complicated–especially when you realize you need to grow your team.

Millennials in the Workforce

QuestionPro Audience

from 2016 to 2026. by 2026. The majority of millennials graduated from school during the Great Recession (2008), and encountered a harshly competitive workforce. This resulted in many taking part-time jobs, or jobs outside of their degree in order to make ends meet.

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InMoment Acquires MaritzCX to Create Future of Work and CX Powerhouse


It’s one of the reasons the Customer Experience Management market is expected to grow significantly over the next six years, reaching nearly $24 billion by 2026 , as businesses invest in technology to measure customer experience and feedback.

Global Customer Self-Service Software Market Is Booming With an Annual Growth Rate of 18.4%

Answer Dash

in the forecast period of 2019 to 2026. The global customer self-service market is booming, with a compound annual growth rate (CAGR) of 18.4%. In other words?

eCommerce Brands Winning Market Share with Social Insight


Billion by 2026, Nutrisystem will be a part of that number that sees maximum profit due to their social listening expertise.


North Highland

Driver shortages are currently estimated to exceed 50,000 drivers nationally, and the gap is expected to swell to 175,000 drivers by 2026. This is the fourth part of our supply chain blog series, in which we explore the biggest roadblocks and changes executives are facing in today’s dynamic supply chain. This part covers key domestic freight issues and how companies can position themselves to mitigate the impact of these changes.

Delighted's retail customer experience guide for 2020 and beyond


According to the Washington Post, 75,000 brick and mortar stores are expected to close by 2026. Historically, the backbone of retail has been predicated around selling goods from a physical location. In the pre-internet days, department, warehouse, discount, big box, and mom-and-pop stores were where consumers would purchase goods for personal use. Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful?