Clarivate
JULY 26, 2022
Starting from the 2023 JCR release, Journal Impact Factors will be expanded to all Web of Science Core Collection journals including arts and humanities. Today we’re proud to announce that in the 2023 release of the Journal Citation Reports , all Web of Science Core Collection journals will receive a Journal Impact Factor (JIF).
BirdEye
SEPTEMBER 21, 2023
We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. G2’s Online Reputation Management Grid® Report at a glance G2’s Grid® Report represents the voices of real software users. 96% would recommend Birdeye.
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BirdEye
SEPTEMBER 6, 2023
Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. To read the full report, download our free guide today.
Lumoa
NOVEMBER 17, 2022
Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. The Microsoft Global Service Report shows that 54% of respondents have higher expectations for customer service than the previous year. .
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Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. Download the Value Index for an independent report on vendor evaluations and learn how Verint is ranked as a Leader in multiple categories, including Adaptability, Manageability, Usability, and Product Experience.
Clarivate
AUGUST 2, 2023
Our annual Innovators to watch report 2023 identifies organizations that demonstrate exceptional potential — the next wave of future pioneers at the forefront of innovation. i.e., rank inside the Top 250 in 2023. The post Innovators to watch 2023 [REPORT] appeared first on Clarivate. See who made the list.
Lumoa
FEBRUARY 28, 2023
Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. There’s an equally strong appetite for a brand new reporting feature. That’s why a sound customer feedback strategy is mission-critical for businesses in 2023. How do you decide which projects to work on?
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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus the phone amongst 18–35-year-olds—the first time online chat has eclipsed phone! JUST RELEASED!
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The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. JUST RELEASED!
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
Join us for a deep dive into Forrester’s Predictions report to get more information on next year’s digital commerce landscape. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.
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Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders surveyed believe their companies make it easy for customers to resolve issues. JUST RELEASED! Only 66% of customers agree.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond. The Report also features some great tips on what you can do to leverage these trends in your business.
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