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Best Customer Experience Books 2023 in Digital Data, Design and Centricity

eglobalis

Best Customer Experience Books 2023 in Digital Data, Design and Centricity The post Best Customer Experience Books 2023 in Digital Data, Design and Centricity appeared first on Eglobalis.

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5 Customer Experience Predictions for 2023  

Comm100

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond). Find out more about Comm100 today.

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All New CX Toolkit for 2023

IntouchInsight

At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. Happy new year! And we’re kicking it off with an all-new Customer Experience (CX) Toolkit.

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The Best Customer Experience Conferences in 2023

Lumoa

Since navigating the offer of Customer Experience Conferences is not an easy task, we have put together a list of what we believe will be the best Customer Experience Conferences to attend in 2023. Full List of Customer Experience Conferences in 2023: CX Summit by Boussias | January, 23 | Online. CCW US | June, 19-22 | Las Vegas, US.

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The 2023 Customer Experience Management Value Index

Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index.

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Top 5 Customer Service Trends to Expect in 2023

Comm100

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

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The State of Automated Customer Service in 2023

Comm100

The State of Automated Customer Service in 2023. If you’re interested in introducing AI in customer service in 2023, read this complete guide for answers to the following: What is customer service automation? What is the state of automated customer service in 2023? The state of automated customer service in 2023.

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Is Training the Right Solution?

Speaker: Tim Buteyn

August 17th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Save your seat and register today!

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NEW! 2023 State of CX Research Report Just Released!

Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders surveyed believe their companies make it easy for customers to resolve issues. JUST RELEASED! Only 66% of customers agree.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

April 27, 2023 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT

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New 2023 State of CX Survey Uncovers Work From Home Misalignment

The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. JUST RELEASED!

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

📆️ November 1st, 2023 at 9:30am PT, 12:30pm ET, 5:30pm BST Save your seat today!

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Future-Proof Your L&D With New Tech and Gamification

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

March 2nd, 2023 at 9:30am PST, 12:30pm EST, 5:30pm GMT

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Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

January 5th, 2023 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT DISCOVER how to create scenarios from everyday content. EXPERIENCE converting typical training into awesome scenarios across all budget ranges. Don't miss out - save your seat today!

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How to Create Unique Customer Journeys to Optimize Business Outcomes

Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation

August 9th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Save your seat and register today!