Forrester's Customer Insights

APRIL 30, 2018

In our first Marketing Automation Technology Forecast, 2017 To 2023, we expect global spending on […]. Marketers today are managing more channels, more content, and more data, while delivering vast quantities of personalized content quickly around the globe. As digital marketing complexity increases, more marketers are embracing automation tools to improve efficiency and speed to market.

Marketing 26

Marketing Tools Technology Data 26

Forrester's Customer Insights

NOVEMBER 29, 2018

Southeast Asia (including Indonesia, Singapore, Malaysia, Thailand, the Philippines, and Vietnam) is home to 574 million people.

Retail 34

Retail Ecommerce B2C 34

Forrester's Customer Insights

JULY 17, 2018

Estimates of the cost of fraud vary widely, but almost everyone agrees that the cost is huge and appears to be increasing. Looking just at eCommerce, Forrester predicts that US and Western European eCommerce fraud will reach $18.6 billion in 2018. And in its 2017 True Cost of Fraud report, LexisNexis Risk Solutions estimates that fraud […]. fraud management IT spending forecasts security & risk ForecastView fraud

Ecommerce 22

Ecommerce Report Management Marketing 22

datastax

NOVEMBER 13, 2018

billion by 2023, growing at an impressive 17% clip each year. The hybrid cloud market is on fire. According to a recent study from MarketsandMarkets , the global hybrid cloud market—which will reach $44.6 billion this year—is on pace to reach $97.64 There’s a reason hybrid cloud growth adoption is accelerating: the technology delivers a number of benefits , including agility, security, and cost-effectiveness.

Strategy 69

Strategy Data Fashion Competitive Advantage 69

Verint

FEBRUARY 2, 2018

Marketing in the Year 2023. MarTech Magnified: Evolve Your Marketing with Changing MarTech. February 2; Tysons Corner, Virginia.

Customer Success 29

Customer Success Marketing Tools Strategy 29

Avaya

OCTOBER 11, 2016

Some research firms expect the market to top $96 billion as soon as 2023. There’s no shortage of industry research that indicates massive continued growth for the unified communications (UC) market. Last year, for example, Gartner projected the global UC market to increase from $40.9

Customer Experience 98

Customer Experience User Experience Connections Innovation 98

North Highland

DECEMBER 18, 2018

With freight demand expected to increase beyond 2023 , carriers will feel pressure to pass along cost increases to their customers, compelling companies to make tough decisions regarding the future of their distribution networks. This is the fourth part of our supply chain blog series, in which we explore the biggest roadblocks and changes executives are facing in today’s dynamic supply chain.

Transportation 40

Transportation Industry Financial Strategy 40

TechSee

MAY 15, 2018

After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%. All eyes were on the smart home market in 2017.

Analysis 109

Analysis Marketing Wireless Consumers 109

CSM Magazine

DECEMBER 3, 2018

However, only 16% expect to pick up the phone to their supplier in five years’ time and 33% expect to be using online chat bots or live chat functions, up 123% from today’s usage and slightly higher than the 31% expecting to communicate by email by 2023.

Customer Experience 52

Customer Experience Report Insurance Communication 52

Fox Metrics

DECEMBER 28, 2018

billion between 2018 and 2023 as against the $640 million in 2017. Improving customer experience and ultimately getting customers satisfied has been the game changer in today’s business world.

Data 52

Data Marketing Customer Engagement Engagement 52

Eptica

MAY 11, 2017

In fact, 44% of all service needs in 2023 will still require humans, and increasingly these agents will be augmented by technology such as AI, co-browsing and access to centralized knowledge. Date: Thursday, May 11, 2017 Coping with disruption through AI and human customer experience.

Roadmap 76

Roadmap Chief Customer Officer Government Technology 76

C Space

NOVEMBER 28, 2018

By 2023, consumers predict that most technology will be consolidated into one device, much like the iPhone. Here today, gone tomorrow?

Wireless 56

Wireless Sports Healthcare Consumers 56

Eptica

APRIL 20, 2017

According to a report from Research Nester, 36% of IoT spending will be in Asia, with investment growing at over 10% per year up until 2023. Date: Thursday, April 20, 2017 The impact of the Internet of Things on customer service in Asia. Published on: April 20, 2017.

Customer Experience 72

Customer Experience Wireless Connections Insurance 72

LiveChat

JULY 24, 2018

billion by 2023. Customers run any business today. They have the power to evangelize and grow your brand organically to the next level.

Multi-Channel 36

Multi-Channel Social Media Technology Video 36