Forrester's Customer Insights

APRIL 30, 2018

In our first Marketing Automation Technology Forecast, 2017 To 2023, we expect global spending on […]. Marketers today are managing more channels, more content, and more data, while delivering vast quantities of personalized content quickly around the globe. As digital marketing complexity increases, more marketers are embracing automation tools to improve efficiency and speed to market.

Marketing 28

Marketing Tools Technology Data 28

Forrester's Customer Insights

NOVEMBER 29, 2018

Southeast Asia (including Indonesia, Singapore, Malaysia, Thailand, the Philippines, and Vietnam) is home to 574 million people.

Retail 35

Retail Ecommerce B2C 35

Forrester's Customer Insights

JULY 17, 2018

Estimates of the cost of fraud vary widely, but almost everyone agrees that the cost is huge and appears to be increasing. Looking just at eCommerce, Forrester predicts that US and Western European eCommerce fraud will reach $18.6 billion in 2018. And in its 2017 True Cost of Fraud report, LexisNexis Risk Solutions estimates that fraud […]. fraud management IT spending forecasts security & risk ForecastView fraud

Ecommerce 22

Ecommerce Report Management Marketing 22

Forrester's Customer Insights

FEBRUARY 26, 2019

In our most recent effort, “The US Digital Marketing Forecast, 2018 To 2023,” my forecast analyst colleague, Brandon Verblow, and I found that spend on search marketing, banner and outstream video, instream video, [… Every 18–24 months, I work with our dedicated forecast team to evaluate and size spend on digital marketing in the United States.

Video 29

Video Marketing 29

Forrester's Customer Insights

MAY 14, 2019

We’re not surprised — our forecast predicts that by 2023, CMOs will spend nearly $150 billion on various digital marketing channels in […].

Marketing 34

Marketing Advertising Technology Innovation 34

Forrester's Customer Insights

MARCH 1, 2019

But practically speaking, 5G won’t be relevant to most consumers and companies until at least 2020, and it will take through 2023 to reach widespread network […]. MWC Barcelona is a wrap. The biggest theme of the event was the breathless anticipation of the benefits of the 5G networks, which are in early deployment this year.

Consumers 27

Consumers Company Customers 27

Transforming Customer Connections

APRIL 22, 2019

InsurTech and the Claims Process The global insurTech market is expected to grow at an annualized growth rate of 41 percent from 2019 to 2023. Insurance is an old industry. Like all older industries, you have to become more modern to meet the demands of your customers.

Technology 52

Technology Software Analysis Innovation 52

Verint

FEBRUARY 2, 2018

Marketing in the Year 2023. MarTech Magnified: Evolve Your Marketing with Changing MarTech. February 2; Tysons Corner, Virginia.

Customer Success 29

Customer Success Marketing Tools Strategy 29

Avaya

OCTOBER 11, 2016

Some research firms expect the market to top $96 billion as soon as 2023. There’s no shortage of industry research that indicates massive continued growth for the unified communications (UC) market. Last year, for example, Gartner projected the global UC market to increase from $40.9

Customer Experience 95

Customer Experience User Experience Connections Innovation 95

datastax

NOVEMBER 13, 2018

billion by 2023, growing at an impressive 17% clip each year. The hybrid cloud market is on fire. According to a recent study from MarketsandMarkets , the global hybrid cloud market—which will reach $44.6 billion this year—is on pace to reach $97.64 There’s a reason hybrid cloud growth adoption is accelerating: the technology delivers a number of benefits , including agility, security, and cost-effectiveness.

Fashion 74

Fashion Data Competitive Advantage Government 74

Avaya

APRIL 19, 2019

Gartner predicts that by 2023, there will be an 80% reduction in missing people in mature markets compared to 2018, due to AI-based face recognition. AI presents a huge opportunity, possibly bigger than digital transformation itself.

Hospitality 84

Hospitality Customer Journeys Technology Interaction 84

Avaya

APRIL 1, 2019

Gartner predicts “by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service customer interactions, rising from 40% today.” [1]. There are times when a customer needs to dial into your contact center to ask a question or request assistance.

Customer Experience 61

Customer Experience Connections Interaction System 61

TechSee

MAY 15, 2018

After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%. All eyes were on the smart home market in 2017.

Analysis 109

Analysis Marketing Wireless Consumers 109

Magellan Solutions

MARCH 8, 2019

The data entry outsourcing services market will register a CAGR of almost five percent by 2023, Research and Markets, a Dublin-based market research company predicted.

Data 52

Data Banking Competitive Advantage Exercises 52

Magellan Solutions

MARCH 8, 2019

The data entry outsourcing services market will register a CAGR of almost five percent by 2023, Research and Markets, a Dublin-based market research company predicted.

Data 52

Data Banking Competitive Advantage Exercises 52

North Highland

DECEMBER 18, 2018

With freight demand expected to increase beyond 2023 , carriers will feel pressure to pass along cost increases to their customers, compelling companies to make tough decisions regarding the future of their distribution networks. This is the fourth part of our supply chain blog series, in which we explore the biggest roadblocks and changes executives are facing in today’s dynamic supply chain.

Transportation 40

Transportation Industry Financial Retail 40

Beyond Philosophy

SEPTEMBER 13, 2018

Experts estimate in five years there will be over a billion (with a b) 5G device users by 2023. I have a real problem with patience as far as my network is concerned. When the internet is slow, I throw all my toys out of the crib. It’s maddening.

Wireless 91

Wireless Telecommunications Brands Connections 91

CSM Magazine

DECEMBER 3, 2018

However, only 16% expect to pick up the phone to their supplier in five years’ time and 33% expect to be using online chat bots or live chat functions, up 123% from today’s usage and slightly higher than the 31% expecting to communicate by email by 2023.

Customer Experience 52

Customer Experience Report Insurance Communication 52

Fox Metrics

APRIL 28, 2019

and 2023 as against the $640 million in 2017. Improving customer experience and ultimately getting customers satisfied has been the game changer in today’s business world. It’s not enough to have a Wall Street shaking product or service, getting to understand customers’ behaviors with respect to products and services can make a huge difference in your overall business growth and progress. This is where Customer Data Platforms (CDPs) comes into the equation.

Customer Experience 40

Customer Experience Marketing Customer Engagement Engagement 40

Eptica

MAY 11, 2017

In fact, 44% of all service needs in 2023 will still require humans, and increasingly these agents will be augmented by technology such as AI, co-browsing and access to centralized knowledge. Date: Thursday, May 11, 2017 Coping with disruption through AI and human customer experience.

Roadmap 76

Roadmap Chief Customer Officer Government Technology 76

Fox Metrics

DECEMBER 28, 2018

billion between 2018 and 2023 as against the $640 million in 2017. Improving customer experience and ultimately getting customers satisfied has been the game changer in today’s business world.

Data 52

Data Marketing Customer Engagement Engagement 52

C Space

NOVEMBER 28, 2018

By 2023, consumers predict that most technology will be consolidated into one device, much like the iPhone. Here today, gone tomorrow?

Wireless 56

Wireless Sports Healthcare Consumers 56

Eptica

APRIL 20, 2017

According to a report from Research Nester, 36% of IoT spending will be in Asia, with investment growing at over 10% per year up until 2023. Date: Thursday, April 20, 2017 The impact of the Internet of Things on customer service in Asia. Published on: April 20, 2017.

Customer Experience 72

Customer Experience Wireless Connections Insurance 72

LiveChat

JULY 24, 2018

billion by 2023. Customers run any business today. They have the power to evangelize and grow your brand organically to the next level.

Multi-Channel 36

Multi-Channel Social Media Technology Video 36