Global Marketing Automation Spending Will Reach $25 Billion By 2023

Forrester's Customer Insights

In our first Marketing Automation Technology Forecast, 2017 To 2023, we expect global spending on […]. Marketers today are managing more channels, more content, and more data, while delivering vast quantities of personalized content quickly around the globe. As digital marketing complexity increases, more marketers are embracing automation tools to improve efficiency and speed to market.

Asia Pacific Online Video Advertising Spend Will Reach $53.7 Billion By 2023

Forrester's Customer Insights

Increasing internet penetration, better data infrastructure, and increasing adoption of 4G and now 5G are driving video consumption in Asia Pacific. The Asia Pacific region is a mix of heterogeneous markets such as Australia, Japan, South Korea, China, and India.

Online Retail In Southeast Asia Is Expected To Reach $53 Billion By 2023

Forrester's Customer Insights

Southeast Asia (including Indonesia, Singapore, Malaysia, Thailand, the Philippines, and Vietnam) is home to 574 million people.

The Fraud Management Solutions Market Will Exceed $10 Billion By 2023

Forrester's Customer Insights

Estimates of the cost of fraud vary widely, but almost everyone agrees that the cost is huge and appears to be increasing. Looking just at eCommerce, Forrester predicts that US and Western European eCommerce fraud will reach $18.6 billion in 2018. And in its 2017 True Cost of Fraud report, LexisNexis Risk Solutions estimates that fraud […]. fraud management IT spending forecasts security & risk ForecastView fraud

Asia Pacific To Drive Global Social Ad Spend In The Next Five Years

Forrester's Customer Insights

billion in 2023, up from $75 billion in 2018 — a CAGR of 17.1%. Forrester expects global social advertising spend to reach $165.6 Asia Pacific and the rest of world will grow fastest, capturing the US and Europe’s share of global social advertising spend. Asia Pacific’s share of global spend will increase from 30% in […]. advertising age of the customer Asia Pacific social marketing social media

Digital Media Spend Continues To Outreach Martech Budgets

Forrester's Customer Insights

In our most recent effort, “The US Digital Marketing Forecast, 2018 To 2023,” my forecast analyst colleague, Brandon Verblow, and I found that spend on search marketing, banner and outstream video, instream video, [… Every 18–24 months, I work with our dedicated forecast team to evaluate and size spend on digital marketing in the United States.

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The Three Fs From MWC Barcelona

Forrester's Customer Insights

But practically speaking, 5G won’t be relevant to most consumers and companies until at least 2020, and it will take through 2023 to reach widespread network […]. MWC Barcelona is a wrap. The biggest theme of the event was the breathless anticipation of the benefits of the 5G networks, which are in early deployment this year.

The New Billion-Dollar Reason Why Northern Virginia Will Be the Next Tech Startup Hot Spot

Gravy Analytics

The first class of graduate students is expected to enroll in 2020 and Virginia Tech expects the campus to be fully operational in 2023. Virginia Tech’s new Innovation Campus, in addition to Amazon’s HQ2, is expected to attract new talent to the area and boost funding for local companies. Amazon isn’t the only big player setting up shop in Northern Virginia.

The Contact Center of the Future in the Distributed Workforce Era

TechSee

billion by 2023, up from USD 6.47 As customer service leaders envision the contact center of the future, a key question is whether agents will need to come in to work at all.

5 Top Customer Service Articles for the Week of September 2, 2019

ShepHyken

A Gartner survey claims that by 2023 more than 40% of customer service will be automated. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

What Is Augmented Reality, and How Is It Applied in the World Around Us?

Smarter CX

With the augmented reality and virtual reality industries expected to expand beyond $160 billion by 2023 , there will be many more innovations to come. It might feel like we’re far away from a Matrix-like world, but in reality, we experience augmented reality without even realizing it. If you’ve played Pokemon Go or used the IKEA Place app, you’ve experienced augmented reality. What is augmented reality or AR?

Intelligent Process Automation: Bizagi and RPA in Action at Bancolombia

Bizagi

billion by 2023: a 400% growth since 2018. Robotic Process Automation (RPA) is making its mark on the financial services industry. Juniper Research has found that RPA revenues in banking will reach $1.2

Oracle in the Leaders Quadrant of the 2019 Magic Quadrant for Digital Commerce

Smarter CX

The Gartner Magic Quadrant for Digital Commerce report predicts, “By 2023, 80% of organizations using AI for digital commerce will achieve at least 25% improvement in customer satisfaction, revenue or cost reduction.” View a complimentary copy of the full report. If you’re interested in the future of digital commerce, the Gartner 2019 Magic Quadrant for Digital Commerce covers some important trends shaping the market, as well as evaluates 13 vendors including Oracle.

What’s the Best FSM Software for Your Organization?

Astea

billion in 2023. Choosing the right field service management (FSM) solution can be complex and challenging.

[WHITEPAPER] 5 Future-Proof Capabilities Your FSM Platform Should Have

Astea

billion in 2023. Deliver on Future Service by Investing in a Smart FSM Solution Today. The future of service is here. Customers no longer expect effective service – they demand next-level capabilities that provide convenience and business intelligence on the value they are receiving.

Verint Speakers: Marketing Should Evolve as Customer Preferences Do

Verint

Marketing in the Year 2023. MarTech Magnified: Evolve Your Marketing with Changing MarTech. February 2; Tysons Corner, Virginia.

3 Marketing Automation Software Tips for Powerful Adoption

Smarter CX

As predicted by Forrester and reported by MarTechToday , marketers have already spent more than $11 billion on automation solutions, and are projected to more than double that spending by 2023.

The New UC Experience Designed For You

Avaya

Some research firms expect the market to top $96 billion as soon as 2023. There’s no shortage of industry research that indicates massive continued growth for the unified communications (UC) market. Last year, for example, Gartner projected the global UC market to increase from $40.9

5 CX Technologies for Modern Ecommerce Stores to Employ

Smarter CX

in 2019 to $3.535 trillion, and by 2023, the industry is expected to be worth US$6.54 The global ecommerce market continues to present a massive opportunity for retailers. According to eMarketer , the global ecommerce market is expected to grow by 20.7% trillion gross merchandise value (GMV) worldwide. These staggering statistics, however, bely the tremendous pressure today’s online retail businesses are facing.

The Four Cloud Technology Trends to Watch Out For

datastax

billion by 2023 , expanding 27.3% Cloud technology has come a long way since computer scientist John McCarthy proposed the idea of computation being delivered as a public utility back in the 1960s. . Now, as more and more companies move their workloads and applications to the cloud, a new era of cloud technology is upon us—one that portends to make the previous era of the last 10 years look somewhat antiquated and slow. .

Is In-App Messaging Unethical?

Gainsight

in 2023. Guess what? You can talk to your users in-product without sacrificing the customer experience. Like a broken record, you’ve probably heard over and over that the business world is changing. Subscriptions have overtaken traditional models.

Leveraging InsurTech to Improve Claims

Ecrion

InsurTech and the Claims Process The global insurTech market is expected to grow at an annualized growth rate of 41 percent from 2019 to 2023. Insurance is an old industry. Like all older industries, you have to become more modern to meet the demands of your customers.

Contact Center of the Future: 5 Essential Investments

Avaya

Research suggests five essential investments for navigating the contact center of the future: Effortless self-service: Gartner predicts that by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service interactions, rising from 40% in 2019.

How to Take Advantage of the Growing Audience for Smart Home Products

Centercode

The International Data Corporation (IDC) expects that number to grow around 17% every year until 2023. Between 2018 and 2019, the forecasted number of smart home products shipping to consumers leapt from 643.9 million last year to 840.9 million by the end of this year.

8 Ways to Use AI in the Contact Center

Avaya

Specifically, using powerful automation capabilities that provide simple, easy-to-navigate conversational interfaces (Gartner predicts that by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service interactions compared to 40% in 2019).

Moving from chatbots to Automated Agents

UJET

According to Gartner’s April 26, 2019 Forecast Analysis: Contact Centers, Worldwide report (available to Gartner subscribers), “in 2023, 40% of contact center interactions will be fully automated by using AI, machine learning and self-service, up from around 25% in 2018.” Chatbots are arguably one of the most talked about and polarizing advancements not just in customer support, but in all of tech. But what exactly are they?

Smart Home Market Analysis – Expectations vs. Reality

TechSee

After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%. All eyes were on the smart home market in 2017.

The 3 Places Enterprises Go Wrong With Their Hybrid Cloud Strategy

datastax

billion by 2023, growing at an impressive 17% clip each year. The hybrid cloud market is on fire. According to a recent study from MarketsandMarkets , the global hybrid cloud market—which will reach $44.6 billion this year—is on pace to reach $97.64 There’s a reason hybrid cloud growth adoption is accelerating: the technology delivers a number of benefits , including agility, security, and cost-effectiveness.

Modern Apps and Hybrid Cloud—The Perfect Combo

datastax

MarketsandMarkets research indicates that the cloud market will more than double in the five-year span from 2018 to 2023, reaching a global market value of nearly $100 billion. Modern apps and hybrid cloud have become buzzwords in the database community.

The Power of AI to Drive Change

Avaya

Gartner predicts that by 2023, there will be an 80% reduction in missing people in mature markets compared to 2018, due to AI-based face recognition. AI presents a huge opportunity, possibly bigger than digital transformation itself.

Self-Service Experiences Matter Too

Avaya

Gartner predicts “by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service customer interactions, rising from 40% today.” [1]. There are times when a customer needs to dial into your contact center to ask a question or request assistance.

How Telecom Can Set Themselves Up to Fail at CX at 5G Speeds

Beyond Philosophy

Experts estimate in five years there will be over a billion (with a b) 5G device users by 2023. I have a real problem with patience as far as my network is concerned. When the internet is slow, I throw all my toys out of the crib. It’s maddening.

Outsourcing 101: What Is The Future Of Outsourcing Data Entry Services?

Magellan Solutions

The data entry outsourcing services market will register a CAGR of almost five percent by 2023, Research and Markets, a Dublin-based market research company predicted.

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Outsourcing 101: What Is The Future Of Outsourcing Data Entry Services?

Magellan Solutions

The data entry outsourcing services market will register a CAGR of almost five percent by 2023, Research and Markets, a Dublin-based market research company predicted.

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Why Your Hybrid Cloud Strategy Isn’t Working

datastax

billion by 2023—quite the uptick from the $44.6 Enterprises want the best of both worlds, which is why they’re increasingly adopting hybrid and multi-cloud strategies to take advantage of what both public and private cloud providers have to offer and build powerful, modern applications. The hybrid cloud market is expected to grow to $97.64 billion the market realized in 2018. . Today, more than 65% of organizations use hybrid cloud environments.

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New Report by Opus Trust Marketing Unveils the Hidden Opportunity of Customer Correspondence

CSM Magazine

However, only 16% expect to pick up the phone to their supplier in five years’ time and 33% expect to be using online chat bots or live chat functions, up 123% from today’s usage and slightly higher than the 31% expecting to communicate by email by 2023.

Augmenting the Auto Industry – the Tech that’s Driving a New Reality

TechSee

billion in 2023 , up from $1.3 Augmented Reality is on the verge of changing how we live, work and play. And it’s also changing the way we drive, with AR automotive technologies now hitting the fast lane.

Coping with disruption through AI and human customer experience

Eptica

In fact, 44% of all service needs in 2023 will still require humans, and increasingly these agents will be augmented by technology such as AI, co-browsing and access to centralized knowledge. Date: Thursday, May 11, 2017 Coping with disruption through AI and human customer experience.

How CDPs Can Singlehandedly Transform Your Business

Fox Metrics

billion between 2018 and 2023 as against the $640 million in 2017. Improving customer experience and ultimately getting customers satisfied has been the game changer in today’s business world.

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UNPACKING THE SUPPLY CHAIN: DOMESTIC FREIGHT COST INFLATION (PART 4)

North Highland

With freight demand expected to increase beyond 2023 , carriers will feel pressure to pass along cost increases to their customers, compelling companies to make tough decisions regarding the future of their distribution networks. This is the fourth part of our supply chain blog series, in which we explore the biggest roadblocks and changes executives are facing in today’s dynamic supply chain.