InMoment XI
APRIL 5, 2022
InMoment recently dove into the financial services industry’s 2022 outlook—and there’s a lot to unpack. One of the first questions we asked customers and employees was, “what experiences are you looking forward to in the following industries [in 2022]?”.
TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. Studies have shown that shorter training modules improve information retention by 20%.
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AWS Machine Learning
MARCH 28, 2024
Large language models (LLMs) are generally trained on large publicly available datasets that are domain agnostic. For example, Meta’s Llama models are trained on datasets such as CommonCrawl , C4 , Wikipedia, and ArXiv. The resulting LLM outperforms LLMs trained on non-domain-specific datasets when tested on finance-specific tasks.
TechSee
APRIL 8, 2022
Key Insights from Field Service Medical 2022. These challenges are heightened by the fact that most of these teams need extensive training and commonly require six months-two years of tenure before technicians can work on their own in the field. The post 3 Observations From Field Service Medical 2022 appeared first on TechSee.
Speaker: Gary Davis, SmartAction CEO
What happens after go-live, and how to monitor, fine-tune, and train your virtual agent. April 20th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. How automating a customer service call isn’t as simple as using a script from a human interaction. The potential ROI when conversational automation is done right.
TechSee
JUNE 8, 2022
I was curious to learn what had changed from then to April 2022. Top 3 Ideas that Punctuated April’s FSUSA 2022 Event. A deep need for automation and training, and visual guidance is on everyone’s mind. Need To Automate. Digital Transformation Challenges. How can you bring skilled support without traveling? Conclusion.
Comm100
MARCH 14, 2022
In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. We present a lot of this data to our administration to show them what our constituents are asking for, what they need, and how they feel… We read through chat transcripts, which is a great training tool too.” .
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
billion potential customers in the world, personalizing training seems logical. November 10th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT Can you imagine what a straight translation might do to your course? With over 317 million people in the U.S., and over 6.7
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The importance of efficiency when onboarding and training agents. November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST. Attendees will walk away with insight on the following: Critical components for coaching programs. Traditional methods of agent coaching versus manual coaching techniques.
Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.
One great way is scenario-based training. You may think scenario-based training sounds expensive, but this exclusive webinar will change your mind. We'll explore how to optimize learner engagement by adding scenarios to your training, regardless of your budget. So how do we fix this? Don't miss out - save your seat today!
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
Agent turnover has always been problematic – but in 2022, agent attrition rates have gotten worse. To cope with the struggle of hiring and retaining agents, call center leaders are offering more pay, more employee perks, and more training. May 19th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
Recruitment and training tactics that keep employees and employers satisfied. August 17th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST At the end of this webinar, you will walk away with insights including: How to keep your company’s cultural message clear. New ways to improve the engagement of your agents.
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