Lumoa

MAY 17, 2022

Lumoa Product News for May 2022 Integrations hub gets further improved! We have spoke before about how Lumoa can pull your web data through an API, with no fees to setup, and it takes just a few minutes! These let you find related trends within your data , such as when people talk about X issue, they often do it from Y region.

Knowledge Base 208

Knowledge Base Touchpoint Trends Data 208

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? The post Product News – November 2022 appeared first on Lumoa. Hint: its a feature, not a bug.

Analytics 208

Analytics Knowledge Base Analysis Feedback 208

Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! Cards will no longer display change in score if no data exists The number under a card is designed to tell you the change in your previous score compared to your current score. The post Product News – July 2022 appeared first on Lumoa.

Case Study 208

Case Study Hotels Knowledge Base Study 208

Experience Investigators by 360Connext

DECEMBER 14, 2021

And 2022 looks like it will be another twelve months of uncertainty. Make 2022 the year you close the loop. Smart organizations use centralized data to provide visibility and knowledge throughout the customer’s journey. 2022 will bring its own set of surprises. In short, it was another year of change and adaptation.

Customer Experience 372

Customer Experience Customer Journeys Airlines Customer Service Representative 372

Lumoa

FEBRUARY 17, 2022

Lumoa Product News for February 2022 New guide available for our Zendesk integration Admins now have the ability to Integrate directly with their Zendesk account through our new Integrations Page! The post Product News – February 2022 appeared first on Lumoa. Our Insights widget has been updated to now have simpler options.

Trends 208

Trends Data Feedback Customers 208

Lumoa

DECEMBER 17, 2022

Lumoa’s biggest features for 2022 Another year down! Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! Not just history – integrations will pull future data the day after it comes in! Pull over Competitors data! Crazy how time flies. No code required!

Competitive Advantage 208

Competitive Advantage Feedback Comparison Survey 208

InMoment XI

DECEMBER 23, 2021

So, are you looking for some inspiration to start your experience mindset off on the right foot in 2022? Finally, brands may also spend too much time focusing solely on solicited customer feedback, which results in fragmented data. You’ve collected data at strategic touchpoints using best practices. Steps #3: Understand.

Customer Experience 529

Customer Experience Analytics eBook Survey 529

Lumoa

MARCH 17, 2022

Lumoa Product News for March 2022 New preview for Lumoa Surveys Lumoa Surveys through the UI just got a lot better! New guide on making Cards and List Cards Cards are your way to view the data in Lumoa at a glance. The post Product News – March 2022 appeared first on Lumoa. to get an overview of the whole process.

Touchpoint 208

Touchpoint Survey System Feedback 208

Lumoa

JANUARY 17, 2023

Lumoa’s biggest features for 2022 Another year down! Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! Not just history – integrations will pull future data the day after it comes in! Pull over Competitors data! Crazy how time flies. No code required!

Competitive Advantage 208

Competitive Advantage Feedback Comparison Survey 208

InMoment XI

MAY 3, 2022

Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. And for insurance CX programs, customer data is a key source of information that can help insurance companies cultivate a growing trust with their consumers.

Insurance 493

Insurance Tips Data Return on Investment 493

Lumoa

JUNE 17, 2022

Lumoa Product News for June 2022 Share Dashboards directly with other users! The post Product News – June 2022 appeared first on Lumoa. Ever been in a situation where needed to give someone else your cards? Maybe a VIP is joining Lumoa, and you want them to start off with a tailored Dashboard? Now you can!: Thanks for reading!

Knowledge Base 208

Knowledge Base Survey Feedback Examples 208

Lumoa

OCTOBER 5, 2022

Share data with other users. To learn more about how to share cards and data, please refer to our guide that goes over How to Share Dashboards and Cards in more detail. The AI will attempt to add keywords to Topics that you have created manually, to make them more accurate for future data that comes in.

CRM 208

CRM Knowledge Base Feedback Survey 208

Lumoa

MAY 19, 2022

According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. This data can be used to create detailed marketing campaigns and to allocate resources to the more profitable channels.

Report 208

Report Ecommerce Retail Customer Satisfaction 208

InMoment XI

MARCH 16, 2022

These new CX trends were based on indirect and inferred data, as well as surveys across several industries. In fact, Baby Boomers, Generation X and Y, and even the up and coming Gen Z, all have their voices heard in these data insights. So what can we learn from a cross-continental comparison?

Trends 493

Trends Social Media Comparison Loyalty 493

InMoment XI

DECEMBER 29, 2022

As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! 2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. 5: I nMoment Appoints Executive Chairman John Lewis as Chief Executive Officer.

Analytics 260

Analytics B2B Guidelines Software 260

Lumoa

SEPTEMBER 2, 2022

We want it to be clear who is doing what actions in Lumoa, what data is being shared, who it’s being shared with, etc. The post Product News – August 2022 appeared first on Lumoa. This gives your Lumoa account personality and makes it easier to identify yourself, for example when it comes to the feature above.

Knowledge Base 208

Knowledge Base Feedback Customer Voice Survey 208

InMoment XI

APRIL 5, 2022

InMoment recently dove into the financial services industry’s 2022 outlook—and there’s a lot to unpack. Through our dedicated Strategic Insights Team, we collected data from bank, wealth advisor, and credit union consumers and employees across North America. Check it out below!

Banking 295

Banking Trends Customer Experience Self Service 295

Comm100

DECEMBER 2, 2021

As we look ahead, 2022 promises, even more changes for the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services. In 2022, chatbots will become a driving factor in improving customer experience.

Financial 236

Financial Trends Customer Experience Chatbots 236

IntouchInsight

DECEMBER 16, 2022

2022 at Intouch was all about data. How to do more with your data, dig deeper into your data, and perform better data analysis - and it’s never been easier to do it!

Analysis 156

Analysis Data How To 156

Heart of the Customer

DECEMBER 15, 2021

Late last year, I predicted that 2021 would be The Year of Data. The post 2022: The Year of Data Integration appeared first on Heart of the Customer. And while it’s against my nature to say I told you so…boy, did I nail that one! My 2021 prediction stemmed from […].

Data 78

Data ROI Metrics Tips 78

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’. However, every year, it has come true.

Trends 221

Trends Customer Service Chatbots Omni-Channel 221

IntouchInsight

OCTOBER 3, 2022

The 2022 Annual Drive-Thru Study is here! This study was first launched 22 years ago and is the leading industry benchmark for drive-thru performance. It examines how ten of the top quick serve brands rank for key metrics like speed, accuracy, and friendliness.

Study 156

Study Metrics Industry Brands 156

Experience Investigators by 360Connext

JANUARY 5, 2022

You began measuring feedback using quantitative data as well as gathering open-ended feedback. This team continues to meet regularly and uses data and organizational goals to create the appropriate CX roadmap for the future. You regularly share data and insights with leadership. . Finally, you report your results. .

Resources 369

Resources Customer Journeys Video Strategy 369

Optimove

MAY 15, 2024

Optimove data from betting trends during these peak events can act as a blueprint to elevate operators’ Euro 2024 marketing strategy. The Big Picture The 2022 World Cup witnessed a surge in betting activity, with a higher number of players engaged, yet the average bet amount decreased, indicating a shift towards more casual betting behavior.

Sports 64

Sports Tips Groups Engagement 64

Comm100

JANUARY 6, 2022

With so much riding on CX, alongside momentum from the pandemic, 2022 will see digital CX excellence become a key growth strategy across industries. In this blog, we will explore the reasons behind why we believe 2022 will be the year of digital CX excellence, and why it is so important in today’s customer service world.

Customer Experience 229

Customer Experience Omni-Channel Chatbots Social Media 229

Kayako

APRIL 1, 2022

Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? Find out what trends will impact eCommerce customer satisfaction in 2022. Companies can increase eCommerce customer satisfaction by looking at various sources, including past interactions, data, and customer profiles.

Ecommerce 225

Ecommerce Customer Satisfaction Trends Omni-Channel 225

Comm100

MARCH 14, 2022

In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Unfortunately, data security in government is a specific concern for many citizens. As data residency laws are updated to fall in line with modern standards of cloud data storage, governments are becoming more open to cloud environments.

Government 218

Government Wait Times Video Guidelines 218

Clarivate

FEBRUARY 27, 2024

When global trademark filing activity fell in 2022 , questions rose around what this signified. Would 2023 data show a second year of decline, indicating uncertain economic outlooks? To answer this question, we dove into curated trademark data from CompuMark to analyze application and filing history.

Trends 98

Trends Brands Marketing Innovation 98

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’. However, every year, it has come true.

Trends 163

Trends Customer Service Chatbots Omni-Channel 163

IntouchInsight

APRIL 19, 2022

Data driven decisions yield results. It’s why our suite of software and services are built around driving actionable insights from customer and operational data.

Consumers 294

Consumers Trends Software Data 294

Totango

FEBRUARY 25, 2022

In 2022, we’re upping our game on customer engagement, creating more team collaboration experiences, connecting Totango to more of the tools you use everyday, and supporting your organizational changes and evolution. In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022.

Roadmap 95

Roadmap Innovation Customer Success Tools 95

Zonka Feedback

MARCH 28, 2024

We are thrilled to announce that Zonka Feedback has been awarded the ISO 27001:2022 certification, a prestigious global standard for information security management. This achievement is a testament to our unwavering commitment to ensuring the security and privacy of our customers' data.

Feedback 59

Feedback Data Management Customers 59