Clarivate

FEBRUARY 27, 2024

When global trademark filing activity fell in 2022 , questions rose around what this signified. This indicates that Polish companies are becoming more commercially active in the EU. Applications from Mainland China were up by 9% compared with 2022, while Polish applicants filed 19% more EUTM applications than in 2022.

Trends 98

Trends Brands Marketing Innovation 98

West Monroe

FEBRUARY 13, 2023

Listen to "Leveraging Innovation for Companies At Any Scale" on Spreaker. About the episode What does it mean to enable innovation—whether your company is a start-up, a fast growing company, or a mature corporate? Featuring Betsy Ziegler CEO of 1871, Chicago’s innovation hub and the No.

Innovation 52

Innovation Company Data Groups 52

West Monroe

FEBRUARY 13, 2023

Listen to "Leveraging Innovation for Companies At Any Scale" on Spreaker. About the episode What does it mean to enable innovation—whether your company is a start-up, a fast growing company, or a mature corporate? Featuring Betsy Ziegler CEO of 1871, Chicago’s innovation hub and the No.

Innovation 52

Innovation Company Groups Strategy 52

C3Centricity

APRIL 23, 2024

of company revenue to 9.1% However, according to a recent Data & Marketing Association (DMA) study, the average ROI for digital (email) marketing in 2022 was $36 for every $1 spent. While B2B companies have a slightly lower ROI, they benefit from the long-term value of relationship building and lead nurturing through email.

ROI 226

ROI Marketing Social Media How To 226

Clarivate

JULY 5, 2023

The Biosimilars Forum has hailed 2022 as a watershed year that could create a more competitive U.S. In 2022, it made its manufacturer, AbbVie, $21.2bn. According to 2022 primary market research from Clarivate, 62% of payers indicated that they cover Humira on ‘preferred brand’ status, while 16% of payers cover Humira on specialty tier.

Innovation 97

Innovation Healthcare Strategy Insurance 97

Clarivate

JUNE 29, 2022

New brands in 2022 have been created during a time of unprecedented complexity and change and our latest report, Top 100 New Brands 2022 , tells their story. In the 70s and 80s, Japanese companies – particularly in the automotive and electronics sectors – typically took over 25 years to build global brands. About the author.

Brands 98

Brands Automotive Trends Innovation 98

TechSee

DECEMBER 16, 2021

Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. What’s more, 84% of company leadership believes that AI is the key to achieving their growth objectives.

Call Center 124

Call Center Trends Self Service Contact Center 124

Clarivate

AUGUST 2, 2023

Our annual Innovators to watch report 2023 identifies organizations that demonstrate exceptional potential — the next wave of future pioneers at the forefront of innovation. These are also the companies and institutions on the cusp of entering the Top 100 Global Innovators list from Clarivate.

Innovation 52

Innovation Report Automotive Trends 52

Uniphore

JANUARY 25, 2022

Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. Every Company will be a Technology Company. Not so fast.

Healthcare 130

Healthcare Video Banking Contact Center 130

TechSee

FEBRUARY 2, 2022

Companies are investing in their call centers to differentiate and personalize their brand and improve overall operational efficiency. 5 Innovative Call Center Technologies in 2022. In today’s digital age, companies can get a 360? And as with most things, all roads lead to technology. . Data Analytics. With 56.8%

Call Center 124

Call Center Self Service Technology Social Media 124

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years.

Industry 98

Industry Chief Customer Officer Leadership Software 98

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

West Monroe

JUNE 6, 2023

That’s why innovation is so critical. But the innovation landscape is changing fast—and not in linear fashion. Download the E-Book Tech Trends to Watch Read More Tech is facing strong headwinds In today's digital world, technology plays a crucial role in driving disruption and innovation—not to mention in the U.S.

Innovation 52

Innovation e-support Banking Retail 52

Gainsight

APRIL 7, 2022

Product Innovations . Plus, be the first to hear about the newest product innovations coming to Gainsight. Experts Gainsters and our partners will all be available to answer questions, give demos, and show you what’s possible for 2022 and beyond. . Being amongst innovative people will no doubt get your creative ideas flowing.

Entertainment 105

Entertainment Conference Innovation Fashion 105

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? As a Customer Success company, this award couldn’t be closer to our hearts. We’re not just there because it’s the right way to innovate. Until June… stay tuned.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

Upstream Works

JANUARY 5, 2022

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022. Think about CX becoming digital CX.

Strategy 78

Strategy Contact Center Chatbots Trends 78

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! This year’s awards feature five categories representing fundamental business goal of CS teams: onboarding, adoption, renewals and expansion, customer advocacy, and innovation.

Meeting 98

Meeting Customer Success NPS Customer Satisfaction 98

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Its IT sector has seen tremendous growth with many international companies expanding into Ukraine, including Microsoft, Google, Oracle and Samsung who opened R&D facilities in Kyiv. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

Interactions

JANUARY 6, 2022

Although 2022 seems to be ushering in similar uncertainties as 2021, we know one thing for sure. There is also no doubt that AI continues to evolve quickly with new innovations and applications all the time. So, what is in store for AI in CX in 2022 and beyond? Mike Iacobucci, Interactions CEO. Read our blog to see how.

Customer Experience 71

Customer Experience Contact Center eBook Interaction 71

C3Centricity

FEBRUARY 27, 2024

Today, many companies are turning to a more nuanced strategy: atomic change. A Gartner survey found that employees’ willingness to support enterprise change fell from 74% in 2016 to just 43% in 2022. The traditional approach to turbulent times has always been a monumental, top-down transformation.

Employee Engagement 226

Employee Engagement e-support Policies Retail 226

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional. If you’re not innovating, you’re standing still…and falling behind! Trust – Innovation – Loyalty.

Innovation 52

Innovation NPS Leadership Loyalty 52

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional. If you’re not innovating, you’re standing still…and falling behind! Trust – Innovation – Loyalty.

Innovation 52

Innovation NPS Leadership Loyalty 52

Gainsight

NOVEMBER 16, 2022

Last week, the Pulse community gathered in London for Pulse Europe 2022 to discuss new research, exchange ideas, and take a few victory laps around an ice rink with some of the leading minds in business today. . Without further ado, let’s introduce the Pulse Europe 2022 GameChanger Award Winners. . Architect Award Goes to … Typeform.

Guest Experience 52

Guest Experience Hospitality Hotels Financial 52

Education Services Group

NOVEMBER 21, 2022

I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). Customer Success has always benefited from innovation and new ways of thinking. About 58% of CS leaders say financial uncertainty impacts their company’s purchasing decisions, and this delay lasts 3-6 months.

Study 98

Study Leadership Customer Success Industry 98

SAP Customer Experience

SEPTEMBER 7, 2022

Virtual October 4-5, 2022 Agenda After more than two years into the pandemic, business leaders understand the importance of agile supply chains more than ever to keep up with demands. Supply chain disruptions are common and its consequences affect many companies across industries and regions. For this reason, our customers.

Customer Centricity 52

Customer Centricity Innovation Industry Customers 52

InMoment XI

FEBRUARY 9, 2024

It’s driven, in part, by product innovation. Consider the fact that in 2022, 37% of new vehicle buyers bought a brand they’d never owned before. References Mckinsey & Company. Customers less satisfied with buying process in 2022. ( [link] ). The automotive industry is in the midst of a huge transformation. Salesforce.

Automotive 260

Automotive Customer Journeys Chatbots Ecommerce 260

CustomerSuccessBox

JUNE 8, 2022

At CustomerSuccessBox , we’ve curated some Customer Success Events, upcoming in June and July 2022, that you cannot afford to miss! Customer Engagement Transformation Conference | Thursday, June 09, 2022| This event features 20 world-class speakers who will deliver exclusive content on trending topics.

Customer Success 52

Customer Success Conference Case Study Study 52

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings.

Innovation 59

Innovation Transportation Technology Travel 59

Happy or Not

FEBRUARY 14, 2022

Although this has been challenging, the pandemic created opportunities for digital innovations. From start-ups to multi-nationals, companies are working to improve the world of online learning, developing education technology at a rapid pace. What have been the biggest learnings over the past year?

Innovation 69

Innovation Video Trends Groups 69

CX Centric

APRIL 4, 2023

At the end of 2022 CX Centric launched the first global State of Customer Centricity Research Project. In this article we explore the results specifically related to Experience Design and Innovation, which is one of the eight principle domains of the CCMM Model. Over 250 organisations worldwide took part in this project.

Customer Centricity 52

Customer Centricity Innovation Report Customer Experience 52

ChurnZero

JANUARY 13, 2022

Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. Here’s our watchlist of Customer Success leaders to follow in 2022. 10 Customer Success Leaders to Watch in 2022. Cloudera and Hortonworks, Inc.

Customer Success 98

Customer Success Chief Customer Officer Leadership Consulting 98

Kustomer

JUNE 27, 2022

Innovative perspectives and solutions are necessary to expertly navigate this altered, ever-evolving terrain. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022? Customer service tools can transform customer service for companies of any size.

Software 98

Software Tools Customer Service Self Service 98

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years.

Industry 52

Industry Chief Customer Officer Leadership Software 52

inQuba

SEPTEMBER 30, 2022

inQuba Scoops Microsoft ISV Partner of the Year Award (Financial Services Industry Solutions) for Second Year Running Announced on 28 September, the annual Awards are held annually to recognize and honour South African technology companies which have excelled in delivering Microsoft solutions over Microsoft’s financial year, ending 30 June 2022. “We

Telecommunications 52

Telecommunications Hospitality Financial Customer Journeys 52

Blake Morgan

MARCH 13, 2023

Companies with female CEOs aren’t just more profitable —they also tend to lead in customer experience. But it’s also challenging to find that balance between leading a company and fulfilling other passions. Guild partners with companies to create benefits programs that enable employees to get college degrees for free.

Customer Centricity 66

Customer Centricity Company Insurance Travel 66