Eptica

JANUARY 16, 2019

Date: Wednesday, January 16, 2019 Author: Olivier Njamfa - CEO & Co-Founder Why 2019 is all about trust for brands and consumers. Published on: January 16, 2019. Author: Olivier Njamfa - CEO & Co-Founder As we move into 2019, businesses are having to cope with unprecedented uncertainty.

Consumers 71

Consumers Brands Social Media Measurement 71

NetBase

MARCH 3, 2020

Consumer and market intelligence can cut Uber’s operating costs, while increasing profitability, which could allow Uber to do away with EBITDA margins as its profitability measure sooner than projected. And that’s certainly worth exploring, as the rideshare/food delivery company is burning money on marketing. Self-driving cars.

Consumers 56

Consumers Marketing Financial Measurement 56

Kustomer

DECEMBER 20, 2019

The final days of 2019 are drawing to a close, and that means it’s time for Kustomer’s year-end wrap up. Here are some of the most memorable highlights: Top Customer Service Trends of 2019. Achieving true omnichannel support was a focus of many organizations in 2019. Kustomer 2019 Developments. The Rise of AI and ML.

e-support 93

e-support Omni-Channel Case Study Comparison 93

Oracle

MARCH 18, 2019

Consumer loyalty is more difficult than ever for retailers to attain. Yet, it is as important as ever for a company’s sustainability to crack the consumer loyalty code. Successful programs pave the way to increased sales and can drive market share. Here are 3 ways to improve loyalty in 2019. Be transparent.

Loyalty 60

Loyalty Consumers Loyalty Programs Retail 60

Oracle

NOVEMBER 26, 2019

As 2020 is quickly approaching, it’s time to consider those resolutions and look forward to starting with a clean marketing slate in the New Year. But first, let’s take a look back at 19 pet peeves that really irked the marketing pros and defined many of the faux pas and questionable marketing tactics of 2019.

Marketing 85

Marketing Social Media B2C Advertising 85

TechSee

FEBRUARY 5, 2019

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies. Three key drivers are at the core of this. Power to the People.

Trends 173

Trends Customer Experience Self Service ROI 173

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours.

Marketing 198

Marketing Technology Customer Centricity Conference 198

CSM Magazine

NOVEMBER 19, 2018

Sabio’s Chief Innovation Officer, Stuart Dorman highlights what he sees as the 10 key CX technology trends that will shape successful customer experiences during 2019 and beyond. 10 Key CX Technology Trends for 2019. 10 Key CX Technology Trends for 2019.

Trends 88

Trends Customer Experience Social Media Self Service 88

Centercode

JANUARY 15, 2021

The people who consume tech have also changed significantly. From the niche world of hi-tech enthusiasts from the 90s to today’s mainstream users, the people who consume technology have had as much of an effect on its evolution as it has had in our daily life. Yesterday’s Tech Buyers: Enthusiasts.

Consumers 95

Consumers Wireless Technology eBook 95

C3Centricity

JANUARY 18, 2020

We live in an over-abundant world of consumer choice, but more is rarely better. In this over-abundant world of consumer choice, more is rarely better. consumer #brand #Marketing Click To Tweet. I for one enjoy shopping because I am always on the lookout for the latest introductions and innovations. Simple really!

Brands 218

Brands Retail Consumers Innovation 218

C Space

DECEMBER 6, 2021

Five Consumer Forces Shaping Move. And yet, the next stage in the cycle is inevitable as we move “outward” – emerging through this cycle with a greater sense of intention, innovation, inclusion and inspiration for what we can make possible. billion, and more than 194 billion impressions since October 2019.

Consumers 59

Consumers Transportation Airlines Travel 59

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. 89% of marketers are using social media to advertise. Top Shows are Shifting.

Innovation 73

Innovation Brands Social Media Advertising 73

Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. One is their consumer market, and the other is their dealer market.

Automotive 84

Automotive Innovation Video Consumers 84

Oracle

DECEMBER 26, 2018

As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key AI innovations that made a splash in 2018. According to Grand View Research , the global chatbot market will reach $1.25 Chatbots take customer service to the next level. billion by 2025.

Innovation 105

Innovation Chatbots Healthcare Brands 105

Maru Group

FEBRUARY 15, 2021

By 2019, the North American market for meal kits had slowly but steadily grown to an estimated 1.7 With all the buzz around meal kits in a time of increased at-home cooking, and with so little known about how consumers feel, behave, and think about meal kits, we explored some current trends and sentiments toward the meal kit space.

Innovation 80

Innovation Consumers Brands Connections 80

Eptica

MAY 15, 2019

Date: Wednesday, May 15, 2019 Author: Pauline Ashenden - Marketing Manager Which sectors do consumers trust most for CX? Published on: May 15, 2019. Author: Pauline Ashenden - Marketing Manager If you don’t build consumer trust in your brand, you risk undermining customer loyalty and damaging sales revenue.

Consumers 66

Consumers Automotive Insurance Self Service 66

CSM Magazine

APRIL 20, 2021

After the COVID-19 pandemic, consumer habits have transformed significantly. Social distancing and stay-at-home regulations have forced whole consumer segments to shop differently. A few months into COVID-19, consumer shopping online has increased across different sectors. What Are Consumer Insights?

Consumers 52

Consumers Advertising Trends Entertainment 52

Alliance by IFS

MARCH 28, 2019

We partnered with Aberdeen to bring you the State of Service 2019 on-demand webinar outlining the top challenges faced by today’s best-in-class service firms and what technologies and strategies they are using to overcome them. The post [VIDEOS] Aberdeen State of Service 2019 appeared first on Astea. Delighting Empowered Customers.

Video 90

Video Customer Satisfaction Customer Centricity Knowledge Base 90

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

Oracle

JULY 25, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Learn from the Oracle product leadership about the latest innovations in commerce, CPQ, loyalty, and subscription offerings.

Omni-Channel 60

Omni-Channel Retail Leadership Innovation 60

NetBase

AUGUST 26, 2020

Identifying a new category is exciting, particularly when market research uncovers a first mover opportunity and your brand is ready to capture it. Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. The First Mover Club.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

ShepHyken

AUGUST 12, 2019

Wall Street Journal) Technology lets companies see how badly they can treat consumers, right up until the moment they bolt. Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. He’s one of the most respected people in the customer service/CX/marketing world. Everyone Hates Customer Service.

Customer Service 95

Customer Service ROI Customer Service Training CRM 95

CSM Magazine

DECEMBER 18, 2018

As the year draws to an end, Philip Say, VP of Innovation Product Management at Sutherland Labs makes his CX predictions for 2019. Voice technology will be a critical product feature, no longer a marketing stunt. Contextual awareness will redefine the customer experience. About the Author.

Customer Experience 79

Customer Experience Chatbots Hospitality Hotels 79

ShepHyken

JANUARY 28, 2019

Which-50) Every marketer has heard a horror story where a brand went viral for horrible customer experience with social media enhancing the frequency of those stories twofold. My Comment: With the Super Bowl just around the corner, the title of the article by innovation expert Josh Linkner caught my eye. by Athina Mallis.

Social Media 96

Social Media Customer Service Customer Care Insurance 96

Maru Group

DECEMBER 17, 2020

Maru/Matchbox’s MoneyScreen interactive payments innovation platform evaluates consumer perceptions of payment concepts, both traditional and groundbreaking, that may or may not be in-market yet. We feel it is imperative to look beyond what consumers are saying, and dig more into how they feel and behave.

Trends 52

Trends Consumers Banking Government 52

Maru Group

DECEMBER 17, 2020

By Sharan Duggal, Vice President Research, Financial Services | December 17, 2020 Maru’s MoneyScreen interactive payments innovation platform evaluates consumer perceptions of payment concepts, both traditional and groundbreaking, that may or may not be in-market yet.

Trends 52

Trends Consumers Banking Government 52

Oracle

DECEMBER 24, 2018

2018 was a year of significant innovation within the marketing world. Marketing thinkers, practitioners, and business leaders shared great insights this year. As part of our year in review , here’s a closer look at some of the most inspiring and thought-provoking marketing quotes from 2018.

Marketing 93

Marketing Conference Omni-Channel Leadership 93

delighted

JUNE 3, 2021

Consumer spending plunged amidst lay-offs and shelter-in-place orders. Niche and boutique stores without an online presence suffered the most, as consumers migrated to big box stores and online shopping to satisfy all their shopping needs in fewer trips. However, this decrease in spending did not affect all retailers equally.

Omni-Channel 101

Omni-Channel Retail Consumers Trends 101

Oracle

OCTOBER 30, 2019

Direct to consumer (DTC) brands are transforming the entire ecommerce industry, according to new research. For example, Warby Parker disrupted the eyewear market; StitchFix refashioned personal styling, and Casper has shaken up the mattress segment. Companies can then take appropriate marketing action to retain those customers.

Retail 52

Retail Consumers Ecommerce Advertising 52

Qualtrics

JANUARY 16, 2019

The market research industry is evolving. In order for market research professionals to stay relevant and deliver world-class insights, they must keep up with the latest trends. Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry.

Conference 28

Conference Marketing Case Study Analytics 28

C3Centricity

DECEMBER 31, 2018

Is it Time to Do Away with Market Research Departments? . This post shares the highlights of recent research into how market research departments can become true business partners, rather than being viewed as a mere cost center. It also shares ten steps to reinventing and upgrading your market research department. Thanks. .

Brands 208

Brands Strategy Customer Journeys Infographics 208

NetBase

DECEMBER 3, 2019

The 2019 Consumer Experience Analytics Report: EMEA has answers! And the verticals include technology; media and entertainment; consumer products; banking and finance; health and pharmaceutical; and, retail. Innovate around new products and services. Run more effective marketing campaigns. Online reviews.

Report 52

Report Analytics Entertainment Survey 52

Think Customers

MARCH 2, 2020

Recent findings from ING , stressed the repercussions of organizations who turn a blind eye to the market’s growing environmental concerns. In late 2019 when I interviewed Jeff Fromm, a speaker and writer on consumer trends, we discussed what it meant to be purpose driven, Fromm stated, “it’s purpose in combination with other factors.”

Consumers 52

Consumers Tips Trends Innovation 52

Optimove

DECEMBER 26, 2019

.” These quotes – either from general business/finance sources such as Forbes, Kellogg, and Deloitte, or from more niche blogs such as Visual Capitalist, Equities, SmarterCX, and Steven Van Belleghem’s – all paint a very similar and clear picture of The Modern Consumer. MOTIVATION AND HOW TO SPUR IT.

Consumers 52

Consumers CRM Ecommerce Loyalty 52

ShepHyken

NOVEMBER 11, 2019

AdAge) The foundation for personalized customer experience starts with identity and rich consumer data. She cites SAP Chief Marketing Officer Alicia Tillman who says, “…we live in an experience economy and what that means is business is won or lost based on the experience we deliver to our customers.”. by Matt Seeley.

Customer Service 89

Customer Service Customer Centricity Retail Leadership 89

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Social consumers are constantly evolving. The good news is, consumers share, share, share on social – and if brands only listen, they have access to everything they need to soar in every area of brand operations.

Social Media 77

Social Media Tools Analysis Analytics 77

TechSee

AUGUST 16, 2022

New York, August 16th 2022 – TechSee , the market leader in Computer Vision solutions for customer service, today released the results from its 3rd annual State of Customer Loyalty and Churn, the 2022 Edition. Today, consumer loyalty is most impacted by the customer experience and overall service quality.

Loyalty 109

Loyalty Data Poor Customer Service Omni-Channel 109