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CES 2019 – Don’t miss the latest innovations and thinking in the Smart Home realm

TechSee

If you’re in the Smart Home or Smart City business, CES 2019 is a must visit. CES 2019 Smart Home Sessions Not to be Missed. CTA sits down with Whirlpool Corporation to discuss the results of their latest global survey and the state of smart home innovation. Voice-First Experience: Innovation and Disruption.

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Top AI-Powered Self-Service Innovations to Watch at MWC Barcelona 2019

TechSee

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Who’s there? What’s on the agenda? When and where?

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2019 Roundup: Top Customer-Driven Innovations from Cyara

Cyara

2019 was a busy year for Cyara. We delivered a wide range of innovations to our CX Assurance Platform driven by customer needs and market trends. There were four key customer- and market-driven themes that drove my top 10 picks for the enhancements we delivered in 2019.

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2019 predictions for ambitious contact centres

Vonage

Technology-Enabled Innovation. In addition to the standard set of customer engagement frameworks the industry is accustomed to choosing from, expect to see service design led innovations from disruptive vendors and ambitious in-house teams. It’s never been easy to find talent in competitive markets. New Teamwork Now Needed.

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The Health of the Contact Center: Are You Ready for 2019?

This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.

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2019 Visionary Award Winners Exemplify Success through Customer Centricity

Alida

We at Vision Critical are proud to announce the winners of our 2019 Visionary Awards. These annual awards showcase clients that demonstrate excellence in utilizing customer insights to improve their organization’s performance in product innovation, customer experience, and marketing effectiveness.

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5 Retail Innovation Trends That Reshaped 2019

Oracle

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Revolutionizing the drive-thru experience. The future of retail.

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