Lumoa
MARCH 3, 2019
There are clear reasons why companies should create an outstanding customer experience for their customers. Take a look at what you can learn from the best customer experience companies of 2019 and find out how to apply it to your customer experience work. Feed generated with FetchRSS )
Lumoa
DECEMBER 9, 2018
Start 2019 with these 10 simple steps and build the fundamentals of your customer-centric culture. Nurture customer centricity in your company and lead your organization through the customer-centric transformation. RSS generated with FetchRss )
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GetFeedback
SEPTEMBER 2, 2019
We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Companies are now using machine learning technology to improve customer experience and traditional institutions usually resistant to change are coming under pressure from a customer base that wants more. Article No.
Alliance by IFS
JULY 8, 2019
The post Astea Company Picnic 2019 appeared first on Astea. Employees enjoyed socializing outside of the workplace and participated in competitive games of basketball, badminton and water balloon toss…ending in a water balloon fight to end the excruciatingly hot day!
Speaker: Tom Lewis, CEO of SmartAction
This means more and more companies are implementing cloud-based virtual agents that automate conversations traditionally handled by live agents, all of which can be done across several different channels. June 26, 2019 12:30 PM PDT, 3:30 PM EST, 9:30 PM GMT How to design “lanes” for virtual agents to outperform live agents.
GetFeedback
SEPTEMBER 2, 2019
We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Companies are now.
CloudCherry
AUGUST 26, 2019
Originating in the tech sector, customer experience (CX) is now a hot topic in the B2B space—so hot, in fact, that many B2B CX experts believe it will define their companies’ competitive strategies in the coming years. Gartner found that over 80% of organizations expected to compete mainly based on CX in 2019.
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This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation. It’s what sets companies apart and earns people who gravitate to companies whose behaviors are congruent with their own.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day. Despite this demand, companies can still be hesitant to adopt new channels because of how difficult they can be to manage. Save your spot today!
Speaker: Tom Lewis, CEO of SmartAction
Learn from leading companies like AAA, MGM Resorts, Hyundai, and Office Depot on how they transformed to virtual agents without sacrificing an ounce of CX! May 30th, 2019 12:30PM PST, 3:30PM EST, 8:30PM GMT Omnichannel – how to automate in voice first then scale the same solution digitally.
Advertiser: ZoomInfo
In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. of companies achieved a score indicating maturity in data management practices in the space.". Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate.
Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
If so, you're not alone; over the past three years, thousands of companies have begun the process of leaving premise-based contact center headaches behind and moving to the cloud. You will learn: What challenges companies with hundreds or thousands of agents face when migrating, that those with under 100 agents do not.
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
Customer success is a well-established practice in the enterprise business world (70% of companies have a dedicated team, according to TSIA) and the benefits it delivers to customers are real and well-documented. June 20th, 2019 12:30PM PST, 3:30PM EST, 8:30PM GMT Demand more accountability of the practice.
Speaker: John Joba and David Robbins
Derive more precise ROI calculations directly tied to company profitability, utilizing a measurement system and steady stream of financial data. July 23rd, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST.
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