ICMI Expo 2019 Conference Roundup


ICMI Expo 2019 took place from the 13 th -16 th May at the rather glamorous Diplomat Resort, Hollywood Beach, Florida. pic.twitter.com/P9zdnM5mUt — Kaye Chapman (@kayejchapman) May 14, 2019. CCExpo — Kaye Chapman (@kayejchapman) May 14, 2019.

Astea Company Picnic 2019


The post Astea Company Picnic 2019 appeared first on Astea. At Astea, we are all about bringing our employees together! On June 28th, employees from our Horsham, PA location gathered at Lukens Park for a day of food, drinks, networking and fun.

15 Net Promoter Score statistics you need to know in 2019


Find out the latest NPS data and statistics to power up your customer experience strategy in 2019! Did you know that NPS is the most popular customer experience metric? RSS generated with FetchRss

What to Learn from the Best Customer Experience Companies in 2019


Take a look at what you can learn from the best customer experience companies of 2019 and find out how to apply it to your customer experience work. There are clear reasons why companies should create an outstanding customer experience for their customers. Feed generated with FetchRSS

The Evolution of Support: How to Manage Customer Support in an Era of Self-help

Speaker: Kristina Evey, Customer Experience Expert and Consultant

Best Intercom Alternatives in 2019


Now that we know of what Intercoms shortcomings are, here are some of the best Intercom alternatives you can move to in 2019. Looking for an intercom alternative that’s easy on your pockets and doesn’t skip on any functionality?

Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?


Below, we break down the consumer trends that will reign supreme in 2019 and how businesses can rise to the challenge. Netflix knows that you love British legal dramas starring a strong female lead – and in 2019, that’s okay and not at all creepy.

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2019 Visionary Award Winners Exemplify Success through Customer Centricity

Vision Critical

We at Vision Critical are proud to announce the winners of our 2019 Visionary Awards.

What is Customer Experience in 2019 according to 15 CX Experts


We asked 15 CX experts and practitioners to define customer experience management and trends in 2019. What is customer experience? Feed generated with FetchRSS

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Blue Ocean Specialty Team Named as Finalist in 2019 Stevie® Awards for Customer Service


The 2019 judges were very impressed by the caliber of this year’s nominations, which set another record for this competition. The post Blue Ocean Specialty Team Named as Finalist in 2019 Stevie® Awards for Customer Service appeared first on.

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

A Single Customer Experience Prediction for 2019

Vision Critical

With one successful IPO, one mega acquisition and accelerating consolidation, 2019 will see the Data Management Platforms (DMPs) take over as the sources of truth in the enterprise. We wish you all great success in seizing this opportunity in 2019.

Betting on Sports 2019


The post Betting on Sports 2019 appeared first on Optimove. events

Live Chat Benchmark Report Data 2019: CX efforts pay off as CSAT climbs


Free Download: Live Chat Benchmark Report 2019. We’ve summarized the key points of the report here, focusing not only on trends for 2018 but also on what we think will happen with live chat in 2019. Free Download: Live Chat Benchmark Report 2019.

eTail Europe 2019


The post eTail Europe 2019 appeared first on Optimove. events


How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

Customer Centricity: 10 strategies to implement in 2019


Start 2019 with these 10 simple steps and build the fundamentals of your customer-centric culture. Nurture customer centricity in your company and lead your organization through the customer-centric transformation. RSS generated with FetchRss

Product Updates | June 2nd, 2019


All spring the Totango product team has been working hard on building features that make it easier than ever to get data into Spark, and once it’s in, keep it safe.

2019 predictions for ambitious contact centres


The tenth was simply an acknowledgement that some teams will have such a full agenda of their own making that none of the ones mentioned here, make it onto their 2019 action plan. You can hear more from Martin on his predictions for 2019 by watching our webinar on-demand here It’s my favourite webinar of the year – our most popular and great fun! This year we had registrations from New Zealand to New York in order to share views on this year’s predictions.

MRM Research Roundup: Mid-July 2019 Edition

Gravy Analytics Lead Intelligence Blog

The post MRM Research Roundup: Mid-July 2019 Edition appeared first on Gravy Analytics. News Restaurant News Beyond Meat Gravy Analytics impossible burger Mid-July 2019 Modern Restaurant Management MRM Research Roundup

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5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

CX Opportunities in 2019: What We Can Learn from the Forrester Customer Experience Index

Customer Bliss

As companies are ramping up their 2019 initiatives at the beginning of this year, it’s a good opportunity to look back on what we’ve learned in 2018. Today, I want to explore 3 challenges brands are facing in 2019 and what your company should do about them.

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5 Trends Set to Define Next Generation Customer Experience in 2019


If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies.

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3 Customer Experience Trends to Watch Out For in 2019


Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. Speaking of data and machine learning, one of the biggest impacts you can have on your customer experience in 2019 is thinking steps ahead of your customer.

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Member Experience Challenges for 2019


This was a short webinar that went on for about 45 minutes and the majority of the issues presented by the speakers and the questions raised by the host revolved around ‘Member experience challenges’ and how to create solutions for the current year- 2019. The post Member Experience Challenges for 2019 appeared first on CloudCherry. Speakers: Ralph Cumbee from Solarity and Rose Bentley from CloudCherry.

Training for Lead Generation, Customer Onboarding and Support

Techniques to Improve the Survey Experience on Mobile Devices


New 2019 Research Reveals the Preferences of Mobile Survey Respondents Did you know that over 60% of respondents in a standard CX survey are completing the survey on a mobile device? The information in this article was originally shared in the MaritzCX webinar, Mobilize Me!

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2019 Marketing Predictive Customer Experience


The post 2019 Marketing Predictive Customer Experience appeared first on CloudCherry. Predictive Analytics is such a buzzword isn’t it? Analysis plays an essential role in all aspects of business, there is no doubt about that. Yet here we are, trying to figure it all out. Do we have clean enough data to make good and accurate decisions? Do we have the structure to track the areas in which we need to? These techniques offer?decision

EGR B2B Awards 2019


The post EGR B2B Awards 2019 appeared first on Optimove. events

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Gartner 2019 Magic Quadrant


Gartner Magic Quadrant for Multichannel Marketing Hubs, 2019. Please receive a complimentary copy of the 2019 Gartner Magic Quadrant for Digital Marketing Analytics, and read the full report. Adam Sarner, Andrew Frank, Jennifer Polk, Noah Elkin, Benjamin Bloom, 24 April 2019. The post Gartner 2019 Magic Quadrant appeared first on Optimove

Building a Successful Community Superfan Program

Speaker: Jake McKee, CEO and Lead Strategist, Community5

3 Customer Loyalty Trends for 2019

Smarter CX

And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs. We’ve complied a preview of the report below, and to check out all 7 loyalty predictions for 2019, view the full report. To see all 7 loyalty predictions for 2019, view the full report.

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Aberdeen Whitepaper | State of Service 2019


A recent Aberdeen whitepaper State of Service 2019: Mobile Technologies Drive Field Success explores how customers, field technicians and the rest of your organization is impacted by the following industry changes. The post Aberdeen Whitepaper | State of Service 2019 appeared first on Astea.

Future Of Retail: Implementing Artificial Intelligence In 2019

Forrester's Customer Insights

To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.

Vehicle Manufacturers’ Secret Sauce: The MaritzCX New Vehicle Customer Study 50-Year Anniversary


2019 marks the 50-year anniversary of the MaritzCX New Vehicle Customer Study (NVCS)—the automotive industry’s largest and longest running buyer behavior consumer survey. Look Who Turned 50!

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in! As a pioneer in AI for contact center customer service and customer.

Top 100 Events: May 2019

Gravy Analytics Lead Intelligence Blog

We looked at event attendance data for May 2019 to see which events are the most popular with US consumers right now. Easy to say that May 2019 was a month marked by NASCAR, Concerts, and Baseball. . Indy 500 2019 5/26/19 Sports 4790 West 16th Street Indianapolis IN 100.