15 Net Promoter Score statistics you need to know in 2019

Lumoa

Find out the latest NPS data and statistics to power up your customer experience strategy in 2019! Did you know that NPS is the most popular customer experience metric? RSS generated with FetchRss

What to Learn from the Best Customer Experience Companies in 2019

Lumoa

Take a look at what you can learn from the best customer experience companies of 2019 and find out how to apply it to your customer experience work. There are clear reasons why companies should create an outstanding customer experience for their customers. Feed generated with FetchRSS

A Single Customer Experience Prediction for 2019

Vision Critical

With one successful IPO, one mega acquisition and accelerating consolidation, 2019 will see the Data Management Platforms (DMPs) take over as the sources of truth in the enterprise. We wish you all great success in seizing this opportunity in 2019.

Best Intercom Alternatives in 2019

Kayako

Now that we know of what Intercoms shortcomings are, here are some of the best Intercom alternatives you can move to in 2019. Looking for an intercom alternative that’s easy on your pockets and doesn’t skip on any functionality?

Optimizing Customer Experience Data to Drive Business Success

Are You Using 1999 Metrics to Measure 2019 Customer Care?

BlueOcean

It’s 2019, which means contact center metrics from 1999 are almost old enough for their first legal beer (and already knocking them back in Canada.) Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?

EGR B2B Awards 2019

Optimove

The post EGR B2B Awards 2019 appeared first on Optimove. events

B2B 52

Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?

BlueOcean

Below, we break down the consumer trends that will reign supreme in 2019 and how businesses can rise to the challenge. Netflix knows that you love British legal dramas starring a strong female lead – and in 2019, that’s okay and not at all creepy.

Trends 206

3 Customer Loyalty Trends for 2019

Smarter CX

And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs. We’ve complied a preview of the report below, and to check out all 7 loyalty predictions for 2019, view the full report. To see all 7 loyalty predictions for 2019, view the full report.

Blue Ocean Specialty Team Named as Finalist in 2019 Stevie® Awards for Customer Service

BlueOcean

The 2019 judges were very impressed by the caliber of this year’s nominations, which set another record for this competition. The post Blue Ocean Specialty Team Named as Finalist in 2019 Stevie® Awards for Customer Service appeared first on.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in! As a pioneer in AI for contact center customer service and customer.

10 Hot Retail Trends in 2019

Smarter CX

At NRF 2019 , we asked retail leaders, “What are the top retail trends in 2019?” So, I think that’s something that we’re going to see a lot of in 2019.” The post 10 Hot Retail Trends in 2019 appeared first on SmarterCX.

Live Chat Benchmark Report Data 2019: CX efforts pay off as CSAT climbs

Comm100

Free Download: Live Chat Benchmark Report 2019. We’ve summarized the key points of the report here, focusing not only on trends for 2018 but also on what we think will happen with live chat in 2019. Free Download: Live Chat Benchmark Report 2019.

EGR Marketing and Innovation Awards 2019

Optimove

The post EGR Marketing and Innovation Awards 2019 appeared first on Optimove. events

CX Opportunities in 2019: What We Can Learn from the Forrester Customer Experience Index

Customer Bliss

As companies are ramping up their 2019 initiatives at the beginning of this year, it’s a good opportunity to look back on what we’ve learned in 2018. Today, I want to explore 3 challenges brands are facing in 2019 and what your company should do about them.

Brands 186

How to Improve Customer Experience in an Era of Choice

HOW TO CAPTURE THE VOICE OF THE CUSTOMER IN AN ERA OF CHOICE - SPIGIT 1 HOW TO IMPROVE. CUSTOMER. EXPERIENCE IN AN. ERA OF CHOICE HOW TO CAPTURE THE VOICE OF THE CUSTOMER IN AN ERA OF CHOICE - SPIGIT 2 It doesn’t matter if you’re a large enterprise, small business, or solo.

5 Trends Set to Define Next Generation Customer Experience in 2019

TechSee

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies.

Trends 183

2019 predictions for ambitious contact centres

NewVoiceMedia

The tenth was simply an acknowledgement that some teams will have such a full agenda of their own making that none of the ones mentioned here, make it onto their 2019 action plan. You can hear more from Martin on his predictions for 2019 by watching our webinar on-demand here It’s my favourite webinar of the year – our most popular and great fun! This year we had registrations from New Zealand to New York in order to share views on this year’s predictions.

2019 Yale Customer Insights Conference

Chadwick Martin Bailey

Last week I joined insights leaders at the 2019 Yale Insights Conference and WOW did I learn a lot! As a newcomer to both the conference and the industry, I was inspired as speakers tackled some of the biggest trends, challenges, and opportunities shaping the future of insights.

CX in 2019 is All About Trust: Here’s How to Earn It and Keep It

Smarter CX

And as we head into 2019, trust is at an all-time low. Trust will be the #1 charter of the CMO in 2019. To fix the trust deficit, CMOs in 2019 should focus on improving the steps along the customer journey where trust can fall flat. Experts 2019 Predictions Customer Experience

B2B 103

A New Segmentation Model for Customer Onboarding

Future Of Retail: Implementing Artificial Intelligence In 2019

Forrester's Customer Insights

To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.

Create Your Learning Experience at Interactions 2019–Agenda Preview Now Available!

inContact

The Interactions 2019 agenda is built with you in mind, so you can deliver the most exceptional customer experience directly to your customers. Make sure to get the most out of your visit by planning in advance with the Interactions 2019 Agenda Preview ! Register today for Interactions 2019 at the Early Bird rate of $1,395. This rate expires on March 1, 2019. The post Create Your Learning Experience at Interactions 2019–Agenda Preview Now Available!

3 Customer Experience Trends to Watch Out For in 2019

Kayako

Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. Speaking of data and machine learning, one of the biggest impacts you can have on your customer experience in 2019 is thinking steps ahead of your customer.

Trends 156

How Automation Is Impacting Enterprises In 2019

Forrester's Customer Insights

Forrester predicted in late 2018 that automation would become the tip of the digital transformation spear in 2019, impacting everything from infrastructure to customers to business models. age of the customer automation predictions 2019 robotic process automation (RPA

Tips 53

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

Member Experience Challenges for 2019

CloudCherry

This was a short webinar that went on for about 45 minutes and the majority of the issues presented by the speakers and the questions raised by the host revolved around ‘Member experience challenges’ and how to create solutions for the current year- 2019. The post Member Experience Challenges for 2019 appeared first on CloudCherry. Speakers: Ralph Cumbee from Solarity and Rose Bentley from CloudCherry.

2019 Marketing Predictive Customer Experience

CloudCherry

The post 2019 Marketing Predictive Customer Experience appeared first on CloudCherry. Predictive Analytics is such a buzzword isn’t it? Analysis plays an essential role in all aspects of business, there is no doubt about that. Yet here we are, trying to figure it all out. Do we have clean enough data to make good and accurate decisions? Do we have the structure to track the areas in which we need to? These techniques offer?decision

Field Service Palm Springs 2019 Recap

Astea

During the event, we showcased the newest version of our award-winning Alliance field service management and mobility platform, Alliance Enterprise Spring 2019. The post Field Service Palm Springs 2019 Recap appeared first on Astea.

Astea International Introduces Alliance Enterprise™ Spring 2019 Version Release

Astea

HORSHAM, PA (April 16, 2019) — Astea International Inc., Astea will be showcasing its updated field service management and mobility platform at Booth #201 and Kiosk #W3 at Field Service Palm Springs 2019 , April 23 – 26, in Palm Desert, CA. 2019 Astea International Inc.

The Definitive Guide to Customer Education Metrics

Blue Ocean Wins 2019 Silver Stevie® Award in 13th Annual Stevie Awards for Customer Service

BlueOcean

The post Blue Ocean Wins 2019 Silver Stevie® Award in 13th Annual Stevie Awards for Customer Service appeared first on.

Successful CX is a Company Wide Initiative – Drive Meaningful Improvements in 2019

inContact

Join us at Customer Strategy and Planning 2019. So, schedule your personal demo and be sure to plan on attending our can’t-miss speaking session that will help your organisation drive meaningful CX improvements in 2019 with the right game plan! The post Successful CX is a Company Wide Initiative – Drive Meaningful Improvements in 2019 appeared first on NICE inContact Blog.

4 Ways Omnichannel Customer Experience Will Change in 2019

Smarter CX

In 2019, there’s a fundamental shift in the way brands think about omnichannel, as every part of the CX becomes crucial. The post 4 Ways Omnichannel Customer Experience Will Change in 2019 appeared first on SmarterCX.

[VIDEOS] Aberdeen State of Service 2019

Astea

We partnered with Aberdeen to bring you the State of Service 2019 on-demand webinar outlining the top challenges faced by today’s best-in-class service firms and what technologies and strategies they are using to overcome them.

Video 94

4 Steps to Developing Your Customer Care Strategy

The Best Logos of 2019

Brand Watch

77