TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. That’s quite a lot of new ideas, apps, presentations and giveaways to sift through. customer exhibitors at MWC 2018: Verto Analytics. Immersive Technologies.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. That’s quite a lot of new ideas, apps, presentations and giveaways to sift through. customer exhibitors at MWC 2018: Verto Analytics. Immersive Technologies.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Alliance by IFS

SEPTEMBER 17, 2018

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. CHICAGO, IL (September 17, 2018) — Astea International Inc., The desire for growth needs to be matched with investments in technology and innovation. www.astea.com.

Conference 84

Conference Technology Software Management 84

Oracle

OCTOBER 2, 2019

The global ecommerce market continues to present a massive opportunity for retailers. One thing retailers can do to stand out from the competition is to improve their online customer experience (CX) using new technologies that improve the online shopping experience. A post shared by ASOS (@asos) on May 17, 2018 at 11:57pm PDT.

Ecommerce 87

Ecommerce Technology Social Media Chatbots 87

Dapresy

MAY 16, 2019

Instead, we’d like to consider technology itself and what it really means to your business’s bottom line. A 2017/2018 survey of market researchers, conducted independently by meaning ltd., Five years ago, it was often enough to present market research data in a flat powerpoint deck – the data was key. Conclusion.

Technology 70

Technology B2C B2B Healthcare 70

TechSee

JULY 24, 2018

To illustrate, we present three real life stories from the trenches of our customer’s contact centers: Helping customers with special needs. In January 2018, he tried Netflix for the first time and discovered they have all of the past “Suits” episodes available for streaming. Assisting customers when time is of the essence.

Customer Centricity 104

Customer Centricity Culture Technology Travel 104

Oracle

MARCH 29, 2018

At NRF 2018, we asked retail leaders: “ What are the top retail trends in 2018? ” From artificial intelligence and machine learning to voice assistants, hear about six of the hottest retail technologies and trends they see making an impact this year. Definitely voice related technologies are a part of that.

Retail 56

Retail Trends Fashion Omni-Channel 56

ProProfs Chat

NOVEMBER 17, 2017

As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. If you can’t afford the time, risk, or cost of putting technology in front of customers, give it to your front-line reps. Here are three things we should be watching for in 2018. Take a look. . Mike Wittenstein.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

Oracle

FEBRUARY 2, 2018

Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. While Netflix currently offers the ability to download content, this year, Netflix is extending into broadband technology to satisfy a need in the domestic airline industry for a cheaper, faster network in the sky.

Innovation 81

Innovation Airlines Travel Advertising 81

Alida

SEPTEMBER 21, 2018

Marketing is about work that matters for people who care,” Godin argued in his presentation. Technology researcher Alexandra Samuel shared her thoughts on the Cambridge Analytica scandal and its implications for marketers and researchers. Scale your research with technology. Be an expert in ethical customer data management.

Innovation 145

Innovation Feedback Customers Engagement 145

Second to None

FEBRUARY 14, 2018

As technology increases, customers are interacting with brands in completely novel ways. This piece was originally published by Forbes on February 8, 2018: “You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. Chat support also presents a great opportunity to close sales.

Trends 63

Trends Social Media e-support Chatbots 63

Optimove

OCTOBER 24, 2019

How to create the perfect alignment between the brand, the customer, and your technology? Recap: Optimove Connect 2018. The post Presenting: A Treasure Chest of CRM Knowledge appeared first on Optimove. How to win with long-term customer engagement? How to build customer-obsessed marketing? How tech can a CTO and CMO be BFFs?

CRM 40

CRM Connections Groups Strategy 40

ShepHyken

JULY 30, 2018

12 Ways To Improve A Customer’s User Experience by Forbes Technology Council . Forbes) We asked members of the Forbes Technology Council for their best tips on improving a company’s user experience. 5 Ways Online and Offline Customer Experiences are Coming Together in 2018 by Vandita Grover.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

Oracle

MARCH 8, 2018

SmarterCX.com is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. The other thing that I would like to share about the importance of this topic, in women in tech in particular, is there is a known gender gap in technology.

Technology 97

Technology How To Sports Leadership 97

Amplifai Coaching Category

OCTOBER 1, 2020

The University of Texas at Dallas presents its first annual Emerging Technologies Summit.

Technology 40

Technology Innovation 40

Oracle

SEPTEMBER 9, 2019

Oracle OpenWorld 2019 will take place September 16 – 19 in San Francisco, with over 2,000 unique sessions planned on topics including breakthrough innovation and technology. Larry Ellison’s keynote at Oracle OpenWorld 2018. Presented by Evelyn Mei, Product Strategy Manager, Oracle. CX speakers. Featured sessions.

Technology 45

Technology Entertainment B2C Airlines 45

Chattermill

AUGUST 5, 2018

The Customer Experience Technology Stack | Data Visualisation. on 6 Aug 2018. Customer Experience Technology Stack. But that data needs to be presentable. You need tools that present your data in a way that’s pleasing and simple to understand. But in a sea of technology, which tools do you choose?

Technology 81

Technology Data Customer Experience Self Service 81

Comm100

DECEMBER 2, 2021

In 2022, financial services will step up to the mark and catch up with other industries, investing in technology that allows them to offer customers the array of digital channels they have to expect – and omnichannel will be at the core of this. Between 2018 and 2020, the adoption of chatbots increased by 67%.

Financial 225

Financial Trends Customer Experience Chatbots 225

CloudCherry

SEPTEMBER 1, 2019

You’ll hear Matt’s thoughts on how technology has changed the way we do Customer Service, some of the biggest blunders businesses can avoid, and what technologies he thinks are making the biggest difference with customer experience. Hint: It all comes back to K.I.S.S.ing.).

Conference 244

Conference Study Sales Leadership 244

Oracle

MARCH 12, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Over 90 of these sessions will focus specifically on service trends and technologies. Ready to register now for Modern Customer Experience 2018?

Customer Experience 45

Customer Experience Contact Center Roadmap Trends 45

Alliance by IFS

SEPTEMBER 5, 2018

Along with our partners at XOi Technologies, we provided live demos of our integrated field service management and visual intelligence solution, and we were happy to host a private wine tasting experience for a small group of attendees. The post Field Service Amelia Island 2018 Recap appeared first on Astea.

Conference 40

Conference Software Groups Technology 40

Oracle

MARCH 7, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Over 80 of these sessions will focus specifically on commerce trends and technologies. Ready to register now for Modern Customer Experience 2018?

Customer Experience 49

Customer Experience Chatbots Omni-Channel Loyalty 49

One Millimeter Mindset

DECEMBER 10, 2018

And learning how to weigh variables and create options and present ideas. As you read these top 5 Workforce Collaboration blog posts from 2018, ask yourself this one question. The post One Millimeter Mindset™ 2018 Workforce Collaboration Blog Review appeared first on Babette Ten Haken. is available on Amazon.com.

Innovation 65

Innovation Customer Retention Consulting Culture 65

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? With clarity and precision, she imparts pivotal concepts and initiates a journey towards sustainable, positive impact.

Culture 52

Culture Connections Contact Center Leadership 52

Oracle

NOVEMBER 5, 2018

Modern Customer Experience 2018 is heading to Europe and will take place in Amsterdam (November 6), Frankfurt (November 13), London (November 14), and Stockholm (November 15) with planned sessions on topics including keeping up with customer demands, expanding your network, the future of customer loyalty, and more. Kitty Koelemeijer.

Customer Experience 40

Customer Experience Hotels B2B Innovation 40

Clarivate

NOVEMBER 1, 2021

de Solla Price Medal, and on the presentation of the award C Le. Between 1981 and 2010 Henk was a senior staff member at the Centre for Science and Technology Studies (CWTS) at Leiden University, still now a center of excellence in the field of bibliometrics. Thelwall) in 2018. In 1999, Henk received the Derek J. Glänzel, U.

Handbook 105

Handbook Conference Study Travel 105

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.

Customer Journeys 49

Customer Journeys Innovation Financial Touchpoint 49

ClientSuccess

AUGUST 30, 2018

As we’re less than two weeks away from the 2018 CS100 Summit , we’re reflecting on some of the amazing messages we’ve heard over the years. Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical.

Leadership 40

Leadership Customer Success eBook Culture 40

Oracle

JANUARY 14, 2018

This week, the SmarterCX.com team was at NRF 2018 , the National Retail Federation’s Big Show. Javits Convention Center, NRF is one of the largest and most anticipated retail events each year, and showcases the latest in retail customer experience trends and technology innovations. Taking place in New York City at the Jacob K.

Retail 49

Retail Customer Experience Innovation Conference 49

Kerry Bodine

JANUARY 16, 2018

Following my presentation, Solvvy CEO Mahesh Ram will discuss how emerging advances in self-service technology compliments the journey mapping model and is paving the way to next generation customer experience. The role technology plays in self-service.

Self Service 0

Self Service Customer Journeys How To Touchpoint 0

Interactions

MAY 2, 2019

You’ve probably come in contact with one before, for example a speech-enabled IVR would present menu options such as pay a bill or check your account balance when you call your bank. However, according to the 2018 CFI Contact Center Satisfaction Index, 88% of users who reach an IVR end up talking to a live agent to resolve their issue.

System 67

System Technology Contact Center Interaction 67

ChurnZero

DECEMBER 18, 2018

ChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards. APPEALIE has announced the winners of the 2018 SaaS Awards. Common themes amongst our 2018 winners were proactive outreach, listening to the ‘voice of the customer’ and a relentless focus on delivering real business value.”. Instructure. JDA Luminate.

Net Promoter Score 40

Net Promoter Score Software Customer Success Customer Expectations 40

PK

MARCH 15, 2018

Several leaders in the marketing technology space will also present, Chief Digital Officer at Coca-Cola David Godsman and VP Of Partnerships at Facebook Gene Alston. The post Connect with Lenati at Adobe Summit 2018 appeared first on Lenati.

Connections 40

Connections B2B Roadmap Conference 40

Clarivate

APRIL 19, 2024

9] [24] [26] The Clarivate Value Communication team, helps life science companies present the benefits of innovative and highly technical medical technologies to market access stakeholders in clear, impactful ways. Eds: Maier M, Steidl S, Christlein V, Hornegger J, Springer Open 2018 [13] Frinking P, Segers T, Luan Y, Tranquart F.

e-support 59

e-support Guidelines Study Healthcare 59

Oracle

JULY 31, 2018

This week, the SmarterCX.com team is in attendance at Insight 2018 , the second annual conference hosted by PipelinePros, the Oracle ATG, Endeca, and Oracle Commerce Cloud user group. We’ll be covering more from Insight 2018 throughout the week, so check back as we chat with commerce leaders and share additional key takeaways.

Conference 40

Conference Retail Travel Tips 40