Customer Bliss

DECEMBER 28, 2018

Today’s “Best of 2018” episode features Patricia Pedhom Nono , who was previously the general manager of customer service & customer experience at MTN Cameroon , one of the biggest telecommunications companies in Africa. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Telecommunications 141

Telecommunications Chief Customer Officer Call Center Government 141

ijgolding

JANUARY 22, 2018

Present your employees with the ability to constantly learn and grow by sending them to a customer service convention or training session like Customer Contact Week. The post 4 Ways to Improve Customer Experience in 2018 – guest post from CCW NOLA appeared first on I J Golding.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. That’s quite a lot of new ideas, apps, presentations and giveaways to sift through. customer exhibitors at MWC 2018: Verto Analytics.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. That’s quite a lot of new ideas, apps, presentations and giveaways to sift through. customer exhibitors at MWC 2018: Verto Analytics.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Customer Bliss

JANUARY 4, 2019

Today’s podcast is the last replay featuring “best of” content from 2018. He wanted to finish as many informational interviews as possible, to put together an assessment, and then, to put all of his findings together in a presentation so he could draft an action plan.

Hospitality 141

Hospitality Healthcare Customer Experience Chief Customer Officer 141

Alliance by IFS

SEPTEMBER 17, 2018

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. CHICAGO, IL (September 17, 2018) — Astea International Inc., © 2018 Astea International Inc. Monday, September 17, 4:15 – 5:00 pm CT. www.astea.com. Service Smart.

Conference 84

Conference Technology Software Management 84

ChurnZero

SEPTEMBER 14, 2018

Check out our top ten Customer Success takeaways from INBOUND 2018. Thank you @AlisonElworthy for the great presentation and answering my question about customer-related corporate objectives #inbound18 #customersuccess pic.twitter.com/gKEuPV0YZF. Jonathan Hsu (@jhsu98) September 5, 2018. Adam Blye (@adamblye) September 6, 2018.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

Retently

JULY 17, 2018

Satmetrix NICE 2018 average NPS by industry report. It may also affect their answers as people tend to present their opinion in a more positive light to a real person. 2018 NPS Report Update) appeared first on Retently. If you are in healthcare, you shouldn’t compare yourself to a company that provides Internet services.

Net Promoter Score 167

Net Promoter Score NPS Report Customer Satisfaction 167

GlowTouch

NOVEMBER 22, 2019

Honored with STPI IT Export Award for the Year 2018-19. of India during the Bengaluru Tech Summit 2019 Event, recognizing the Company’s major contribution for the highest exports from the Mangalore Zone during the year 2018-19. Honored with STPI IT Export Award for the Year 2018-19 appeared first on GlowTouch.

System 52

System Conference Financial Analysis 52

Forrester's Customer Insights

DECEMBER 16, 2021

In 2018, ITSM vendors were still completing the transition […]. In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation.

Management 49

Management Marketing Customers 49

Steve DiGioia

JULY 19, 2021

Back in 2018, I had the pleasure to interview some of the nicest people I have ever come across. I’m happy to present my Leadership Series of interviews to you again. I was amazed at how warm and welcoming they were and their willingness to embrace, support, and welcome me into their fold. Plus, many are best-selling authors too!

Customer Service 189

Customer Service Social Media Hospitality Leadership 189

Second to None

FEBRUARY 14, 2018

This piece was originally published by Forbes on February 8, 2018: “You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. Here are the six customer service trends we expect to see in 2018 and, more importantly, our advice on how to manage them. Those numbers will only rise in 2018.

Trends 63

Trends Social Media e-support Chatbots 63

Optimove

OCTOBER 24, 2019

See, here’s the thing: all the above is taken from the four agendas of the 2015-2018 renditions of Optimove Connect – the premier event in Relationship Marketing – and from this year’s upcoming predecessor, PostFunnel Summit (October 28-29. Recap: Optimove Connect 2018. Boy, is this your lucky day, or what?

CRM 40

CRM Connections Groups Strategy 40

Oracle

FEBRUARY 2, 2018

Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. Internet access above 10,000 feet is at no cost to travelers (only when you log into your Netflix account) and Netflix plans to roll out capabilities in 2018. The not-so-subtle Netflix algorithm has arrived. Airplane mode.

Innovation 81

Innovation Airlines Travel Advertising 81

Oracle

MARCH 29, 2018

At NRF 2018, we asked retail leaders: “ What are the top retail trends in 2018? I think 2018 has the opportunity to be the return of the retail Jedi. The other thing is, I think that in 2018 we’re going to start to see more services built into the retail proposition. Copyright © 2018 Oracle.

Retail 56

Retail Trends Fashion Omni-Channel 56

Customer Bliss

DECEMBER 14, 2018

As many of us are taking some much-needed downtime, I’m closing out the year by replaying some of my most popular episodes from 2018. You can’t just present a data set and hope that it tells a story on it’s own—you need to tell stories using data.

Chief Customer Officer 120

Chief Customer Officer Culture Competitive Advantage Leadership 120

Alida

SEPTEMBER 21, 2018

Marketing is about work that matters for people who care,” Godin argued in his presentation. Rather than relying on email alone, for instance, have in-person kick-off meetings and final presentations when possible. He said interrupting consumers to get their attention will no longer work in today’s business landscape.

Innovation 145

Innovation Feedback Customers Engagement 145

Oracle

SEPTEMBER 25, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Presented by Steven Miranda, Executive Vice President, Applications Development, Fusion – Development Management, Oracle.

Technology 53

Technology Entertainment Innovation Conference 53

Thematic

AUGUST 15, 2018

We’re very excited to be one of the sponsors of the 5 th Annual Digital Customer Experience Strategies Summit on September 18 – 19, 2018, at the Hyatt Regency McCormick Place in Chicago. Attendees can take advantage of thought-provoking presentations, interactive sessions and opportunities for Q&As. Register here.

Strategy 59

Strategy Customer Experience ROI B2B 59

ProProfs Chat

NOVEMBER 17, 2017

As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. Omnichannel- I think that 2018 will be the year that Omnichannel becomes a reality for many customer support centers. Here are three things we should be watching for in 2018. Take a look. . Mike Wittenstein.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

Steve DiGioia

MARCH 22, 2021

Studies published in 2018 and 2019 estimate the number of Americans of all ages who have convincing symptoms of allergy to specific foods: Shellfish: 8.2 I nform Employees of Any Allergens Present. This posted statement describes the steps the business takes to prevent cross-contamination and what allergens are present in the food.

Customer Service 346

Customer Service Hospitality Policies Customers 346

CX University

NOVEMBER 27, 2018

CX University has recently been named a finalist in the 2018 Gulf Customer Experience Awards in the category for Business Change or Transformation. Among seven other contestants, CXU will attend and present during the awards finals in Dubai in January 2019. Drivers for Change. Change Achieved. Inquiries can be directed to: Kelsey Poe.

Course 45

Course Training Innovation Communication 45

ChurnZero

NOVEMBER 16, 2018

Top 15 Takeaways from Pulse Europe 2018. Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. CustomerSuccessMatt (@MattMyszkowski) November 8, 2018. Chris Weddick (@chrisweddick) November 8, 2018. Gainsight (@GainsightHQ) November 8, 2018.

Customer Success 49

Customer Success Conference Travel Customers 49

Optimove

DECEMBER 18, 2018

2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM. And as we begin wrapping up 2018, we reflect on our 4 th Optimove Connect, hoping we accomplished just that.

Connections 40

Connections Conference CRM Consumers 40

Customer Bliss

DECEMBER 20, 2018

It’s essential to your business to hire people with empathy, those who have the capacity to care and adjust to the situation presented. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville. This is important when it comes to recognizing the value of the human element in your customer experience.

Customer Experience 147

Customer Experience Chief Customer Officer Loyalty Programs Loyalty 147

Optimove

DECEMBER 27, 2018

Optimove Connect 2018 is behind us and we’re already directing our efforts into the preparation for next year’s event. The post Summarizing Optimove Connect’s 2018 Workshops appeared first on Optimove. This two-day conference, held for the fourth straight year in Tel Aviv, drew the attention of 450 CRM enthusiasts.

Conference 40

Conference CRM Consulting Tips 40

One Millimeter Mindset

DECEMBER 10, 2018

And learning how to weigh variables and create options and present ideas. As you read these top 5 Workforce Collaboration blog posts from 2018, ask yourself this one question. The post One Millimeter Mindset™ 2018 Workforce Collaboration Blog Review appeared first on Babette Ten Haken. is available on Amazon.com.

Innovation 65

Innovation Customer Retention Consulting Culture 65

ShepHyken

JULY 30, 2018

5 Ways Online and Offline Customer Experiences are Coming Together in 2018 by Vandita Grover. In this new subscription economy, everything-as-a-service provides new options and greater flexibility for customers, but also presents more challenges for companies in delivering superior service from start to finish.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

Centercode

OCTOBER 31, 2023

Last week, we opened the doors to the 2018 Customer Validation Conference, the first event of its kind within the customer testing (Alpha, Beta, and Field Testing) industry.

Conference 52

Conference Customers Industry Customer Experience 52

Oracle

JANUARY 17, 2018

In an interesting dichotomy of content marketing trends, popular content formats in 2018 will be a mix of interactive assets and long-form print pieces. Following is a brief summary of content formats that will be paramount in 2018. The first type—experiential content—brings high-levels of engagement and mimics live events.

Trends 52

Trends Marketing Chatbots Video 52

Clarabridge

MAY 9, 2018

Breaking it Down with Best Practices and Brecht: C3 2018 Day 1 Recap. The highlight here was no doubt our own Brecht De Moor taking to the stage and giving us a cover of Oasis’ “Don’t Look Back in Anger” with an encore presentation of Britney Spears’ “Baby One More Time.” The post C3 2018 Day 1 Recap appeared first on Clarabridge.

CEM 40

CEM Roadmap Contact Center Conference 40

Oracle

MARCH 7, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? The post 5 Must-See Commerce Sessions at Oracle Modern Customer Experience 2018 appeared first on SmarterCX.

Customer Experience 49

Customer Experience Chatbots Omni-Channel Loyalty 49

Connective DX

OCTOBER 22, 2018

Sitecore Symposium 2018 is just around the corner and Connective DX will be there celebrating Platinum Partner status along with our team of MVP developers and a few other special guests.

Connections 45

Connections Management 45

Oracle

MARCH 12, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? Where is the Mobile Revolution Taking Field Service? **Ready to register now for Modern Customer Experience 2018?

Customer Experience 45

Customer Experience Contact Center Roadmap Trends 45

ClientSuccess

AUGUST 30, 2018

As we’re less than two weeks away from the 2018 CS100 Summit , we’re reflecting on some of the amazing messages we’ve heard over the years. Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical.

Leadership 40

Leadership Customer Success eBook Culture 40