CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovation selected BigChange to replace an existing job control system.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

Alliance by IFS

SEPTEMBER 17, 2018

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. CHICAGO, IL (September 17, 2018) — Astea International Inc., The desire for growth needs to be matched with investments in technology and innovation. www.astea.com.

Conference 84

Conference Technology Software Management 84

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.

Customer Journeys 49

Customer Journeys Innovation Financial Touchpoint 49

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. That’s quite a lot of new ideas, apps, presentations and giveaways to sift through. customer exhibitors at MWC 2018: Verto Analytics. Immersive Technologies.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. That’s quite a lot of new ideas, apps, presentations and giveaways to sift through. customer exhibitors at MWC 2018: Verto Analytics. Immersive Technologies.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

ShepHyken

MAY 11, 2018

In this article, let us discuss a few upcoming trends of 2018 that will affect the customer service as well as CX for business and look at some resolutions that you may have to undertake. If you are gunning for branding, using this kind of technology can be a major step to accelerate the process.

Trends 99

Trends Customer Service Video B2B 99

Alida

SEPTEMBER 21, 2018

The Customer Intelligence Summit brings together some of the brightest minds in research, marketing, customer experience and product innovation to discuss the latest trends, share best practices and discover the newest innovations in the industry. Scale your research with technology.

Innovation 145

Innovation Feedback Customers Engagement 145

Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. So here we have the Yamaha 2018 450 motocross bike.

Automotive 84

Automotive Innovation Video Consumers 84

Comm100

DECEMBER 2, 2021

Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. One of the greatest challenges for financial services organizations has been juggling the need to push innovation while maintaining support for trusted and secure technologies.

Financial 232

Financial Trends Customer Experience Chatbots 232

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. This award-winning AI technology, launched in 2018, has assisted almost 32 million clients with daily financial tasks. Exploring these innovative approaches in your domain can be rewarding.

Analysis 208

Analysis Social Media Trends Feedback 208

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Design of Work Experience and is a luminary in organizational excellence.

Culture 52

Culture Connections Contact Center Leadership 52

ShepHyken

JULY 30, 2018

12 Ways To Improve A Customer’s User Experience by Forbes Technology Council . Forbes) We asked members of the Forbes Technology Council for their best tips on improving a company’s user experience. 5 Ways Online and Offline Customer Experiences are Coming Together in 2018 by Vandita Grover.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

CSM Magazine

MARCH 27, 2024

D2 Facilities selected the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance , and business intelligence as it was user friendly yet offered the functionality and professional presentation required.

Management 52

Management Customer Relationship Management CRM System 52

Oracle

SEPTEMBER 9, 2019

Oracle OpenWorld 2019 will take place September 16 – 19 in San Francisco, with over 2,000 unique sessions planned on topics including breakthrough innovation and technology. Larry Ellison’s keynote at Oracle OpenWorld 2018. Presented by Evelyn Mei, Product Strategy Manager, Oracle. CX speakers. Learn more.

Technology 45

Technology Entertainment B2C Airlines 45

Second to None

FEBRUARY 14, 2018

As technology increases, customers are interacting with brands in completely novel ways. This piece was originally published by Forbes on February 8, 2018: “You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. Chat support also presents a great opportunity to close sales.

Trends 63

Trends Social Media e-support Chatbots 63

Oracle

MARCH 8, 2018

SmarterCX.com is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. The other thing that I would like to share about the importance of this topic, in women in tech in particular, is there is a known gender gap in technology.

Technology 97

Technology How To Sports Leadership 97

One Millimeter Mindset

DECEMBER 10, 2018

Workplace collaboration is a professional development and innovation strategy. And learning how to weigh variables and create options and present ideas. As you read these top 5 Workforce Collaboration blog posts from 2018, ask yourself this one question. 2 Ways We create unforgettably Innovative Customer Experiences.

Innovation 65

Innovation Customer Retention Consulting Culture 65

TechSee

JULY 24, 2018

To illustrate, we present three real life stories from the trenches of our customer’s contact centers: Helping customers with special needs. In January 2018, he tried Netflix for the first time and discovered they have all of the past “Suits” episodes available for streaming. Assisting customers when time is of the essence.

Customer Centricity 104

Customer Centricity Culture Technology Travel 104

Amplifai Coaching Category

OCTOBER 1, 2020

The University of Texas at Dallas presents its first annual Emerging Technologies Summit.

Technology 40

Technology Innovation 40

West Monroe

APRIL 19, 2022

Instead, when evaluating decarbonization strategies, utilities and regulators must adopt a balanced, blended approach that leverages new innovations and technological advances—and evolves over time. And as costs of clean energy technologies decline, job growth in the sector continues to grow. There are no simple answers.

Innovation 52

Innovation Strategy Transportation Policies 52

CSM Magazine

JULY 17, 2023

The resulting business information is then presented visually through the dashboards” Each dashboard shows performance metrics immediately highlighting potential issues such as poor resource utilisation, productivity, or job profitability. For more information please visit www.bigchange.com.

Analytics 52

Analytics Customer Relationship Management CRM System 52

Oracle

MARCH 12, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Over 90 of these sessions will focus specifically on service trends and technologies. Ready to register now for Modern Customer Experience 2018?

Customer Experience 45

Customer Experience Contact Center Roadmap Trends 45

Oracle

NOVEMBER 5, 2018

Modern Customer Experience 2018 is heading to Europe and will take place in Amsterdam (November 6), Frankfurt (November 13), London (November 14), and Stockholm (November 15) with planned sessions on topics including keeping up with customer demands, expanding your network, the future of customer loyalty, and more. Dr. View more details.

Customer Experience 40

Customer Experience Hotels B2B Innovation 40

CSM Magazine

SEPTEMBER 26, 2018

Companies across Europe are deploying artificial intelligence (AI) technologies to revolutionise customer service as more and more consumers show high acceptance of AI-driven experiences, reveals a new research report from ServiceNow and Devoteam. At Devoteam, we deliver innovative technology consulting for business.

Technology 63

Technology Customer Service Omni-Channel Consulting 63

Oracle

JANUARY 14, 2018

This week, the SmarterCX.com team was at NRF 2018 , the National Retail Federation’s Big Show. Javits Convention Center, NRF is one of the largest and most anticipated retail events each year, and showcases the latest in retail customer experience trends and technology innovations. Just check #museumoficecream.

Retail 49

Retail Customer Experience Innovation Conference 49

Customer Bliss

NOVEMBER 19, 2019

In this week’s Daily Dose video, I share an excerpt from a keynote I presented recently that focuses on the lessons of my most recent book, Would You Do That To Your Mother. . A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Dec 29, 2018 at 8:00am PST. Drive Innovation Through Understanding.

Airlines 170

Airlines Video Innovation Customers 170

Comm100

FEBRUARY 26, 2019

We’re excited to announce that Comm100 was presented with a Bronze Stevie® Award in the “Contact Center Solution – New Version” category in the 13th annual Stevie Awards for Sales & Customer Service on Feb. Our vision for how AI technology can support business goals also contributed to our recognition in this category.

Sales 102

Sales Customer Service Contact Center Chatbots 102

PK

MARCH 15, 2018

Several leaders in the marketing technology space will also present, Chief Digital Officer at Coca-Cola David Godsman and VP Of Partnerships at Facebook Gene Alston. The post Connect with Lenati at Adobe Summit 2018 appeared first on Lenati.

Connections 40

Connections B2B Roadmap Conference 40

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ChurnZero

DECEMBER 18, 2018

ChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards. APPEALIE has announced the winners of the 2018 SaaS Awards. Common themes amongst our 2018 winners were proactive outreach, listening to the ‘voice of the customer’ and a relentless focus on delivering real business value.”. Instructure. JDA Luminate.

Net Promoter Score 40

Net Promoter Score Software Customer Success Customer Expectations 40

ClientSuccess

AUGUST 30, 2018

As we’re less than two weeks away from the 2018 CS100 Summit , we’re reflecting on some of the amazing messages we’ve heard over the years. Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical.

Leadership 40

Leadership Customer Success eBook Culture 40

Clarivate

JANUARY 19, 2024

The Chinese economy’s future hinges on innovation, prompting increased investment in R&D in strategic technology areas such as AI, wireless communication, and biopharmaceuticals. Leveraging the advancements of technology while also maintaining the ultimate role and value of the legal professional.“

Industry 59

Industry Wireless Trends Financial 59

Clarivate

APRIL 19, 2024

9] [24] [26] The Clarivate Value Communication team, helps life science companies present the benefits of innovative and highly technical medical technologies to market access stakeholders in clear, impactful ways. Three Decades of Ultrasound Contrast Agents: A Review of the Past, Present and Future Improvements.

e-support 59

e-support Guidelines Study Healthcare 59

Waypoint Group

MAY 25, 2018

As a majority of the content was geared towards the mostly B2C audience, there was still great value presented by multiple speakers and in breakout sessions about how to improve B2B CX and CS programs. Customer centric alignment is the fuel to create innovation. What is trust?

Conference 66

Conference Customer Centricity B2C B2B 66

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bizagi

OCTOBER 24, 2018

He spoke about The Art of Innovation and shared snippets from his time working with Steve Jobs at Apple in Silicon Valley. Videos of the presentations will be available online soon. Upcoming native integration to any RPA technology directly from Bizagi studio, allowing Bizagi processes to initiate bots, or visa versa.

Hotels 81

Hotels Insurance Video Government 81

BlueOcean

JANUARY 9, 2018

These technologies are sparking new expectations in today’s consumers on an almost daily basis. Instead, in addition to self-serve customer service , the majority of interactions will be driven by AI technology. At Blue Ocean, we are no stranger to the challenges this presents. The future is, it seems, here at our fingertips.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191