Alida

JANUARY 5, 2018

Marketers are always looking for new ways to create experiences that resonate with customers, and 2018 will be no different. Experts believe that in 2018, marketing leaders will be dealing with disruption and adapting emerging technologies that are starting to mature beyond their initial hype. Ad spend shakes up.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

Oracle

DECEMBER 24, 2018

2018 was a year of significant innovation within the marketing world. As part of our year in review , here’s a closer look at some of the most inspiring and thought-provoking marketing quotes from 2018. ” – Deloitte Digital CMO Suzanne Kounkel at the Forbes CMO Summit 2018.

Marketing 93

Marketing Conference Omni-Channel Leadership 93

C3Centricity

APRIL 17, 2018

Everyone is talking about customer first strategies and why they are important. In its simplest form a customer first strategy is about thinking customer first in everything you do. What a Customer First Strategy is not. I have seen a customer first strategy defined as. What a Customer First Strategy is.

Strategy 189

Strategy Customer Centricity Innovation Airlines 189

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Technology advances will continue to inspire new innovations in customer experience. Every each of them answered the following questions: How do you see the future of customer experience? How to overcome those challenges?

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

CSM Magazine

DECEMBER 14, 2017

Eleven organizations have been shortlisted to win the 2018 Customer Contact Innovation Awards. The winners will be announced at the Gala dinner on April 24th at the close of the annual Customer Strategy & Planning conference organized by The Forum. Sainsburys Bank – Developing a culture of innovation.

Innovation 40

Innovation Conference Case Study Culture 40

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. Businesses can extract these insights to adjust their strategies according to market trends and consumer preferences. This allows businesses to stay informed about the latest trends and adapt their strategies accordingly.

Analysis 208

Analysis Social Media Trends Feedback 208

Avaya

MAY 8, 2019

In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations. At the same time, the company wanted to replace the six disparate voice and contact center solutions collected through a growth strategy that included acquisitions.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

Clarivate

AUGUST 2, 2022

A new study by the Centre for Innovation in Regulatory Science (CIRS) has shown that the approval times of major global regulatory agencies have reduced and converged over the last decade, though there are still differences between them. Changes in company strategy. FDA continues to approve the most NASs. N) = number of approvals.

Trends 98

Trends Strategy Study Healthcare 98

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. Intelligent apps, analytics and things.

Trends 174

Trends Retail e-support Technology 174

Second to None

JUNE 5, 2018

This can be done successfully by using CX tools, like journey mapping, which can be applied on a day-to-day basis for solving the obvious business challenges posed by the B2B CX strategy in 2018. Check below for helpful tips on why you should focus more on B2B CX strategy this year. Presale journey improves customer loyalty.

B2B 63

B2B Strategy Customer Journeys Voice of Customer 63

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

One Millimeter Mindset

NOVEMBER 26, 2018

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? Now through November 27, 2018.

Customer Retention 73

Customer Retention Strategy Innovation Customers 73

Totango

NOVEMBER 22, 2017

We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

Customer Success 84

Customer Success Conference Customer Centricity Customer Engagement 84

Alida

SEPTEMBER 21, 2018

The Customer Intelligence Summit brings together some of the brightest minds in research, marketing, customer experience and product innovation to discuss the latest trends, share best practices and discover the newest innovations in the industry. To improve, companies need to revisit their strategy.

Innovation 145

Innovation Feedback Customers Engagement 145

Oracle

JANUARY 16, 2018

With every new year comes new customer experience trends and innovations. On the horizon for 2018 is an increase in customer advisory boards, new job titles, and the next frontier of customer experience-related innovation management. Prediction #2: Increased focus on innovation management.

Trends 52

Trends Customer Experience Net Promoter Score Innovation 52

ShepHyken

MAY 21, 2018

5 Ways Starbucks is Innovating the Customer Experience by Liz Barrett Foster. Here is a short article that shares five insights into how Starbucks innovates CX. Customer Service Strategy 101: A Framework for Serving Customers & Measuring Success b y Alan Finlay. My Comment: How do you create a customer service strategy?

Customer Service 83

Customer Service Customer Service Strategies Employee Experience Innovation 83

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018.

Contact Center 104

Contact Center Report Customer Journeys Customer Centricity 104

One Millimeter Mindset

DECEMBER 10, 2018

Workplace collaboration is a professional development and innovation strategy. As you read these top 5 Workforce Collaboration blog posts from 2018, ask yourself this one question. 2 Ways We create unforgettably Innovative Customer Experiences. But, most of the time, ignore. Enjoy this blog post? Image source: Fotolia.

Innovation 65

Innovation Customer Retention Consulting Culture 65

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Revolutionizing the drive-thru experience.

Retail 74

Retail Innovation Trends Ecommerce 74

CSM Magazine

DECEMBER 20, 2021

Brand building requires research, investment, and innovative approaches. One thing that sets brand building apart is its dynamism: brand building strategies change quickly, and what was viable just a few years ago might send the wrong message about your brand today. 3 More Granular Branding Strategies.

Brands 52

Brands Strategy Social Media Trends 52

CloudCherry

APRIL 5, 2019

Gartner reports from 2018 that 52% of marketers with CX responsibility expect their budgets to remain the same or decrease. So how do business leaders start developing a customer experience strategy that keeps the engine of marketing running with the least amount of friction? Product – Development, design, innovation, and adaptive.

Omni-Channel 278

Omni-Channel Marketing Customer Experience B2B 278

ShepHyken

JULY 30, 2018

5 Ways Online and Offline Customer Experiences are Coming Together in 2018 by Vandita Grover. My Comment: Retailers are recognizing the power of combining online and brick-and-mortar strategies. Reimagining customer experience, part 3: Airport innovations by Mitra Sorrells . Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

CSM Magazine

NOVEMBER 29, 2017

Capitalising on a strong foothold in Europe’s customer contact community 2018 will be bigger, more innovative and interactive than ever before. CCW Europe 2018 will be educational, practical & unforgettable! And that’s not all….

Innovation 40

Innovation Leadership Culture Customers 40

CX University

NOVEMBER 27, 2018

CX University has recently been named a finalist in the 2018 Gulf Customer Experience Awards in the category for Business Change or Transformation. The post CX University named finalist for 2018 Gulf Awards appeared first on CX University. Drivers for Change. Change Achieved. More about the Gulf CX Awards can be read on their website.

Course 45

Course Training Innovation Communication 45

Oracle

SEPTEMBER 25, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Oracle Cloud Apps: Your Innovation Machine Built on AI, IoT, and Blockchain. CX speakers. Featured entertainment.

Technology 53

Technology Entertainment Innovation Conference 53

Oracle

JULY 12, 2018

The critical holiday period is typically when merchants roll-out their differentiating strategies. This year, who’s focused on executing the basics, and who’s innovating with AI, voice, crypto, and same-day delivery? The post Survey: Prepping for Holiday 2018 appeared first on SmarterCX. Dying to know?

Survey 40

Survey Ecommerce Retail Innovation 40

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. AI technologies like Siri, Google, Alexa and Bixby are all taking shape with different customer experience strategies. New CX Predictions.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Oracle

JANUARY 14, 2018

This week, the SmarterCX.com team was at NRF 2018 , the National Retail Federation’s Big Show. Javits Convention Center, NRF is one of the largest and most anticipated retail events each year, and showcases the latest in retail customer experience trends and technology innovations. Taking place in New York City at the Jacob K.

Retail 49

Retail Customer Experience Innovation Conference 49

ShepHyken

NOVEMBER 5, 2018

This week he pens a short article on four “must do/have” customer service strategies: speed, convenience, knowledgeable help and friendly service. For 21 years, he has written a letter to Amazon’s shareholders, which give you a glimpse into the way he thinks about customers, experience, innovation and much more.

Customer Service 80

Customer Service Airlines Wireless Retail 80

Lithium

AUGUST 8, 2018

Include the campaign goal, strategy, target audience, success metrics and the social technology that powered the campaign. NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

Include the campaign goal, strategy, target audience, success metrics and the social technology that powered the campaign. NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

Include the campaign goal, strategy, target audience, success metrics and the social technology that powered the campaign. NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible.

B2C 40

B2C Social Media B2B Brands 40

Customer Bliss

DECEMBER 14, 2018

As many of us are taking some much-needed downtime, I’m closing out the year by replaying some of my most popular episodes from 2018. Today’s episode, which many of you seemed to enjoy, features Amanda Sachs , General Manager, Customer & Partner Experience at Microsoft. ABOUT AMANDA SACHS.

Chief Customer Officer 120

Chief Customer Officer Culture Competitive Advantage Leadership 120

QuestionPro Audience

JUNE 21, 2018

As consumers focus on more health-friendly options, smart bun brands are altering their strategies to keep up with the changing market. According to Mintel’s 2018 Summer Food and Drink Trend Report , vegan barbecue is on the rise. HOT DIGGITY-DOG. VEGAN OR BUST. There’s been an increase in specialty vegan options, including barbecue.

Consumers 223

Consumers Trends Industry Report 223

Forrester's Customer Insights

JULY 18, 2019

Singapore is recognized as one of the world’s most innovative hubs and as an innovation powerhouse in Asia: The 2018 Global Innovation Index ranks Singapore as the fifth most innovative market out of 126 global economies analyzed, and Singapore’s recently launched S$1 billion innovation fund establishes innovation as a key lever to economic growth (..)

Innovation 49

Innovation Consumers Marketing Data 49

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond. AI changes how we manage our money.

Innovation 52

Innovation Sports Financial Healthcare 52