TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Mantis Vision.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

NetBase

JULY 22, 2020

Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. What luxury consumers really want from brands. The luxury goods market lags in ecommerce with only 10% of watches and 5% of eyewear/jewelry sold online.

Consumers 59

Consumers Meeting Brands Ecommerce 59

Oracle

JULY 12, 2018

Ecommerce has become hyper-competitive, and the speed and focus typically tied to holiday prep may quickly become the norm year-round. There’s more shiny, new ecommerce tech to invest in than ever before– but where are merchants really putting their resources and budget? We’re digging in to the data – and you can help.

Survey 40

Survey Ecommerce Retail Innovation 40

Oracle

FEBRUARY 26, 2018

Now, in 2018, the excitement that surrounded big data has worn off. What will define 2018 are those tools and technologies that look beyond big data and start to develop much more fluid, qualitative, and ultimately human insights into how and why people shop. At the heart of this ability will be Experience Analytics technologies.

Analytics 90

Analytics Data Fashion Retail 90

Oracle

MAY 17, 2018

Commerce Department , ecommerce grew 16% in 2017—a peak since 2011, when online retail grew 17.5% The best ecommerce sites approach this challenge with curiosity rather than a feeling of defeat. To stand out in a crowded market, the best ecommerce sites turn challenges into opportunities. Here’s how.

Ecommerce 58

Ecommerce Retail Advertising Consulting 58

Oracle

MARCH 18, 2019

Consumer loyalty is more difficult than ever for retailers to attain. A Daymon Worldwide global study from 2018 found that only 29% of millennials usually buy the same brand, of a particular product, compared with 35% of Gen Xers, for example. Many shoppers want personalized ecommerce experiences, but very few retailers provide it.

Loyalty 60

Loyalty Consumers Loyalty Programs Retail 60

NetBase

JUNE 4, 2020

And Pinterest is perfectly positioned to sell recipe ingredients to its significant and highly engaged consumers! If you aren’t thinking about how to rebuild your business strategy to adapt to this new consumer capability, you should be! Social media truly becoming a one stop shop for consumers. Do consumers ever need to leave?

Social Media 70

Social Media Ecommerce Retail Consumers 70

Clarabridge

MAY 10, 2018

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . As a daily destination for consumers, they’re constantly receiving feedback and have been able to turn that data into actionable insights and improvements. The post From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights appeared first on Clarabridge.

Omni-Channel 40

Omni-Channel Self Service Chatbots Ecommerce 40

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. In 2000, UK consumer bank Halifax launched a fairly successful marketing slogan: the people that give you extra [iv]. Actually, they do.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Feedbackly

AUGUST 29, 2018

At the time of writing, there is currently around 2-3 million ecommerce stores, with less than 100,000 of these businesses operating as ecommerce-only. Research has shown that nearly 90% of new ecommerce stores fail within the first 4 months. But… this is very hard to do. Amazon’s Growth. Product Availability.

Customer Journeys 76

Customer Journeys Ecommerce Competitive Advantage Fashion 76

Kayako

JANUARY 3, 2019

Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. It’s an interesting trend but 19 out of 20 consumers would also rather receive personalized and actually helpful expert support, even if it’s slow paced, over low-quality support.

Trends 120

Trends Customer Experience Ecommerce Analytics 120

Second to None

OCTOBER 16, 2018

The holiday season is approaching and it can help determine whether 2018 was a year of growth or stagnation for your retail brand. New technologies have shifted consumer expectations, changing the necessary preparatory work that a brand must complete to ensure a bountiful holiday season. 1,2,3 [link].

Customer Engagement 67

Customer Engagement Engagement Ecommerce Retail 67

Oracle

NOVEMBER 27, 2019

Today, the customer experience isn’t bound to any one physical or digital space, as 73% of consumers use multiple channels to shop , according to a Harvard Business Review study of 46,000 shoppers. UPS has launched drones from the roof of its delivery trucks to set itself up to compete in the future with ecommerce giants like Amazon.

Retail 74

Retail Innovation Trends Ecommerce 74

Optimove

AUGUST 11, 2022

As consumers, when the price of a product we love, say shampoo, keeps going up, do we continue to buy it? According to “The State of Fashion Technology,” a new McKinsey & Company and The Business of Fashion report, the global average CPM on Facebook has increased by almost 17% yearly since 2018.

Brands 52

Brands Fashion CRM Ecommerce 52

datastax

JULY 16, 2019

Retail may not be the first thing that comes to mind when you think about technological innovation, but think about how much eCommerce has transformed the way we buy things just over the last five years, much of it thanks to the use of powerful databases. . trillion by 2021. . trillion by 2021. .

Retail 66

Retail Ecommerce Competitive Advantage Multi-Channel 66

datastax

AUGUST 22, 2019

But what we do know is that consumers have high expectations—all the time—and that a business must have a flawless inventory management strategy to keep up. . Otherwise, when customers come flocking to your brick-and-mortar or ecommerce store looking for a particular item that’s highly in demand, it might not be in stock.

Ecommerce 56

Ecommerce Omni-Channel Technology Retail 56

NetBase

MARCH 4, 2019

Building an online persona for a brand is important, as is getting that persona in front of the right audience, which is not an easy task with all the competition for consumers’ attention online. And you can thank consumers for that. Consumer Marketing Opportunities & Challenges. Making It Matter.

Report 89

Report Social Media Advertising Ecommerce 89

ShepHyken

MARCH 29, 2019

As PWC recent study reveals , the price is what makes consumers shop at a particular retailer; the desired item being in stock, trust to the brand and a good location come next. billion, in 2018, its AI-driven earnings are impressive. Forbes contributor, speaker at IRX, eCommerce, RBTE conferences.

Retail 106

Retail Customer Experience How To Ecommerce 106

Oracle

NOVEMBER 16, 2020

Keep consumers cool with an exceptional ecommerce platform. Based in Brazil, WebContinental focuses on selling air conditioning, appliances, and all the products needed to bring comfort to consumers’ homes. By comparison, the overall ecommerce market growth comes in at 14%.

ROI 40

ROI Sales Ecommerce Comparison 40

Eptica

MARCH 28, 2018

Date: Wednesday, March 28, 2018 Why it is time to calculate the ROI of VoC programs. Published on: March 28, 2018. Part of this is due to rising consumer expectations, but it is also due to a failure of VoC programs to deliver a real return on investment by driving significant changes in the business. Share this page on: Tweet.

ROI 65

ROI Net Promoter Score Return on Investment Effort Score 65

Eptica

NOVEMBER 21, 2018

Date: Wednesday, November 21, 2018 Author: Anne-Claire Bellec - Marketing Director Why listening to your customers is vital to success this Christmas. Published on: November 21, 2018. The key is delivering a customer experience that engages consumers and builds loyalty, particularly online.

Net Promoter Score 62

Net Promoter Score Retail Ecommerce Social Media 62

Magellan Solutions

MAY 16, 2021

Consumers around the world opt forto consume products and services that has a sense of personalization involved. Consumers prefer personalization when they choose to deal with your business. While overbearing ones tend to frustrate consumers. . Consumer Products & Services. These are the following: Industry.

Telecommunications 52

Telecommunications Transportation Ecommerce Banking 52

NetBase

APRIL 7, 2020

Consumers Craving Comfort Foods. With much of the world facing an indefinite lay-off, consumers are traveling the boxed food aisles more now than ever. Full of preservatives, these foods can last, and many can be consumed past their expiration date. But it’s not just the shelf life that draws consumers in, it’s the comfort.

Brands 64

Brands Entertainment Consumers Fashion 64

Eptica

JULY 25, 2018

Date: Wednesday, July 25, 2018 Author: Taoufik Massoussi - Product Manager & Head of AI Why traditional VoC metrics don’t deliver the insight you need to succeed. Published on: July 25, 2018. Analyzing at scale Brands interact with consumers millions of times every day. This delivers real, measurable ROI from VoC programs.

Net Promoter Score 50

Net Promoter Score Metrics Average Handle Time Return on Investment 50

Oracle

NOVEMBER 12, 2019

Consumer expectations have risen to a point where it calls for a company’s customer experience to be seamless across all channels , from your site to your social media channels, in person, and anywhere else your brand has a presence. That means their queries may fall on a variety of team members, each of whom has a distinct role.

Omni-Channel 45

Omni-Channel Loyalty Social Media Ecommerce 45

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? Here’s why: Global consumers spent more than 473 minutes a day with media in 2018. Consumers crave customized content – and they also want to be heard. What the Consumers in the Wild Want. And we have a preview of the report for you below! So who does it best?

Entertainment 46

Entertainment Social Media Report Industry 46

LiveChat

DECEMBER 8, 2017

With 2018 just around the corner, we wanted to make sure you were prepared for some big changes that are coming in the New Year. If you manage an ecommerce site, or you have clients who have an ecommerce site, this post is going to outline how you can be preparing now for Google’s shift to a mobile-first index in 2018.

Ecommerce 48

Ecommerce User Experience e-support Meeting 48

Clarivate

APRIL 18, 2024

Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

NetBase

JULY 11, 2019

In it, we share insight around what consumers find so attractive about these brands, from both a category and entity perspective. Consumer preference is tricky to pin down and can feel like lots of luck (or being unlucky) determines a brand’s failure of success. Let’s explore some highlights below. Why Brand Passion Matters.

Brands 62

Brands Report Telecommunications Automotive 62

Fox Metrics

JUNE 25, 2020

New technologies, strategies, and trends are being introduced now and again to allow companies to meet the evolving interests and behavior of consumers. A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. But things have quickly evolved over the past few years.

Trends 111

Trends Marketing Social Media Advertising 111

Win the Customer

JANUARY 19, 2016

Gartner research shows that by 2018, 70 percent of business-to-business ecommerce sites will offer customers personalized features, and sites effectively using personalization will outsell competitors by 30 percent. This guideline can also be implemented by companies who market to consumers.

Customer Retention 52

Customer Retention Ecommerce Return on Investment Guidelines 52

Magellan Solutions

JUNE 13, 2020

This Canadian eCommerce platform introduced Shopify chat last year. With this, it enhances the customer experience and increases eCommerce sales. This enables consumers to feel understood and most importantly, heard by the brand. This online clothing retailer went for a live chat feature to engage with users on a trusting level.

Company 52

Company Retail Ecommerce Apparel 52

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? Here’s why: Global consumers spent more than 473 minutes a day with media in 2018. Consumers crave customized content – and they also want to be heard. What the Consumers in the Wild Want. And we have a preview of the report for you below! So, who does it best?

Entertainment 40

Entertainment Social Media Report Industry 40

Win the Customer

JUNE 7, 2016

According to data reported by the Selz Blog , ecommerce sales are expected to increase to $491.5 billion by the year 2018, compared to 2014 when online sales totaled $304.1 Today, more than ever, consumers expect quality customer support. And their expectations should not be ignored. Simple Returns.

Customer Expectations 52

Customer Expectations Ecommerce Policies Social Media 52

NetBase

SEPTEMBER 6, 2019

Amazon has unquestionably conquered eCommerce. I guarantee you they’d have looked at you strangely and said ’No, thank you,” Bezos writes in his 2018 letter. Talk about capturing amazing consumer intel in the name of convenience! Make faster, more informed decisions with a real-time consumer insight snapshots.

Analysis 49

Analysis Ecommerce Social Media Comparison 49

Oracle

DECEMBER 2, 2019

In an age where consumer expectations have kept pace with constantly increasing technological capabilities, people have grown so comfortable with online shopping that 35% are making online purchases at least weekly, according to the Pitney Bowes 2018 Global Ecommerce Study.

Retail 40

Retail Ecommerce eBook Social Media 40

Oracle

APRIL 3, 2018

Next week at Oracle Modern Customer Experience 2018 in Chicago, the Markie Awards ceremony will take place, where winners in 19 categories of marketing and customer experience excellence will be announced. We spoke with Yasmini Ferrara, Director of Ecommerce and Marketing at Passarela, a Markie Award finalist in the Best Use of Data category.

Fashion 50

Fashion Retail Data Ecommerce 50