Forrester's Customer Insights

NOVEMBER 1, 2018

This week India’s key eCommerce firms — Flipkart, Paytm Mall, PhonePe, ShopClues, and Swiggy — posted combined losses of ?6,445 6,445 crore (US$970 million) for the 2017-2018 fiscal year. Forrester sees the following trends the Indian eCommerce landscape […].

Ecommerce 44

Ecommerce Trends Marketing Company 44

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Oracle

JULY 12, 2018

Ecommerce has become hyper-competitive, and the speed and focus typically tied to holiday prep may quickly become the norm year-round. There’s more shiny, new ecommerce tech to invest in than ever before– but where are merchants really putting their resources and budget? And stay tuned for the findings! Take the survey here.

Survey 40

Survey Ecommerce Retail Innovation 40

Win the Customer

JANUARY 20, 2020

2018 saw the eCommerce industry grow by over 25 percent with 2019 showing no signs of a slowdown for the industry. The eCommerce boom has resulted in lots of competition. This is because live chat for eCommerce supports people who are in a hurry. The Benefits of Artificial Intelligence in eCommerce 1.

Ecommerce 52

Ecommerce Chatbots How To Feedback 52

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Infinity Mobile is a mobile ecommerce platform.Worth noting is their shopitag solution for mobile popup shops.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Infinity Mobile is a mobile ecommerce platform.Worth noting is their shopitag solution for mobile popup shops.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Oracle

MAY 17, 2018

Commerce Department , ecommerce grew 16% in 2017—a peak since 2011, when online retail grew 17.5% The best ecommerce sites approach this challenge with curiosity rather than a feeling of defeat. To stand out in a crowded market, the best ecommerce sites turn challenges into opportunities. Here’s how.

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Ecommerce Retail Advertising Consulting 58

Oracle

FEBRUARY 26, 2018

Now, in 2018, the excitement that surrounded big data has worn off. What will define 2018 are those tools and technologies that look beyond big data and start to develop much more fluid, qualitative, and ultimately human insights into how and why people shop. At the heart of this ability will be Experience Analytics technologies.

Analytics 90

Analytics Data Fashion Retail 90

LiveChat

NOVEMBER 18, 2019

With it, an avalanche of shoppers will be scouring online ecommerce websites for deals. In 2018, Cyber Monday had $7.9 Ecommerce sites need to be ready to capture shoppers and convert them into sales to take advantage of Cyber Monday. The post Last-Minute Tips for Ecommerce Success on Cyber Monday appeared first on LiveChat.

Ecommerce 57

Ecommerce Tips Social Media Advertising 57

QuestionPro Audience

OCTOBER 24, 2018

in 2018, to the tune of $691.9 One new avenue for ecommerce shopping this year are digital voice assistants. We conducted a study which found that 4% of digital voice assistant owners use them to purchase items, which is on trend with the prediction that 3% of purchases will be made via voice device during the 2018 holiday season.

Retail 170

Retail Consumers Entertainment Ecommerce 170

Comm100

NOVEMBER 25, 2020

This estimated percentage is a 15% percent increase from 2018. Imagine you run an online business where you sell different product types on an eCommerce platform that supports AI implementation like Shopify or WooCommerce.

CRM 130

CRM Customer Service Ecommerce Chatbots 130

LiveChat

JANUARY 3, 2019

So, as the December 2018 is coming to an end, it’s time to sum up a bit all the highlights of 2018. 5 Lead generation hacks for ecommerce brands. The post 12 Killer Posts We Published in 2018 on LiveChat Blog appeared first on LiveChat. And our average bounce rate of 30%? OK, you might want to hire chatbots.

Case Study 59

Case Study Chatbots Study Tips 59

ReviewTrackers

JANUARY 8, 2018

On her blog, VictoriaEcommerce, she shares tips on ecommerce and how writers can develop their craft. In the largely depersonalized and competitive landscape of ecommerce, great reviews can make all the difference. Ecommerce customer reviews — reviewed. Investing in reviews means investing in the customer experience.

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Ecommerce Social Media Tips Brands 33

UserReplay

MAY 9, 2018

The post Adobe Summit 2018, London appeared first on UserReplay. Delivering great experiences and being obsessive about the customer. That was the message driven home.

Customer Experience 40

Customer Experience Travel Ecommerce Customers 40

UserReplay

OCTOBER 29, 2018

The post Black Friday 2018 CX Infographic appeared first on UserReplay. Black Friday and the peak shopping season is looming near and delivering an awesome Black.

Infographics 40

Infographics Ecommerce Retail 40

Clarabridge

MAY 10, 2018

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . Matt Esterman, Director of eCommerce Operations at LoanbyPhone talked about the value of training call center agents to make every customer experience better, even when they’re initially frustrated or angry.

Omni-Channel 40

Omni-Channel Self Service Chatbots Ecommerce 40

CSM Magazine

OCTOBER 4, 2023

That window was cut short to 3 years in 2015, then 2 years in 2018, and finally to just 13 months in 2020. If you are an eCommerce or SaaS business, the warning signs flashed by browsers can lead to a loss of sales and damage your brand equity.

Management 59

Management Ecommerce System Sales 59

NetBase

JUNE 4, 2020

In this channel exploration, we’ll share consumer and market intelligence around: Pinterest’s latest ecommerce offering and why other social sites -and ecommerce contenders, need to worry. How social channels are faring with sales when compared against ecommerce giants like Amazon, Walmart, Alibaba and others.

Social Media 70

Social Media Ecommerce Retail Consumers 70

Feedbackly

AUGUST 29, 2018

At the time of writing, there is currently around 2-3 million ecommerce stores, with less than 100,000 of these businesses operating as ecommerce-only. Research has shown that nearly 90% of new ecommerce stores fail within the first 4 months. But… this is very hard to do. Amazon’s Growth. Fast Shipping.

Customer Journeys 76

Customer Journeys Ecommerce Competitive Advantage Fashion 76

Optimove

JANUARY 6, 2022

But, in a digital-first, eCommerce-led world, the truth is that the Acquisition VS Retention dilemma should be a top priority for every business. In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs.

Loyalty Programs 62

Loyalty Programs Ecommerce Advertising Loyalty 62

Forrester's Customer Insights

NOVEMBER 9, 2018

New Look’s recently announced store closures are not explained uniquely by the growth of eCommerce. In the year to March 2018 the company’s total sales -including online sales- both declined, which is worrying because, typically, we would expect that eCommerce would continue to grow as store sales decline with footfall.

Ecommerce 45

Ecommerce Report Sales 45

datastax

JULY 16, 2019

Retail may not be the first thing that comes to mind when you think about technological innovation, but think about how much eCommerce has transformed the way we buy things just over the last five years, much of it thanks to the use of powerful databases. . trillion by 2021. . trillion by 2021. .

Retail 66

Retail Ecommerce Competitive Advantage Multi-Channel 66

NetBase

JULY 22, 2020

The luxury goods market lags in ecommerce with only 10% of watches and 5% of eyewear/jewelry sold online. Prior to the pandemic, luxury ecommerce accounted for only 10-12% of global sales. It’s a smart move since prior to the pandemic only 10% of luxury watches and 5% of jewelry and luxury eyewear were sold through ecommerce channels.

Consumers 59

Consumers Meeting Brands Ecommerce 59

Optimove

OCTOBER 8, 2020

As eCommerce keeps on growing, and customers keep evolving, the importance of triggered marketing, also known as realtime marketing, is at an all-time high. For example, a marketer can determine that a loyalty program member who arrives at the brand’s eCommerce site will be greeted with a special offer, while everyone else sees nothing.

Marketing 52

Marketing Ecommerce Loyalty Programs Brands 52

ShepHyken

FEBRUARY 18, 2019

SmarterCX) From the continued growth of ecommerce to the rise of experiential retail, 2018 saw a number of changes within the retail industry. Customer Experience & Customer Service Stats from 2018 and Predictions for 2019 by Jake Michaels. I agree that they are all getting better, and at a rapid pace.

Customer Service 60

Customer Service Retail Ecommerce Trends 60

datastax

AUGUST 22, 2019

Otherwise, when customers come flocking to your brick-and-mortar or ecommerce store looking for a particular item that’s highly in demand, it might not be in stock. If you’re not able to keep up with real-time inventory needs —or your ecommerce store can’t scale during high-traffic periods—you might be using obsolete database technology.

Ecommerce 56

Ecommerce Omni-Channel Technology Retail 56

Kayako

JANUARY 3, 2019

Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. In the eCommerce world, you can use your data similarly to personalize products and services more effectively. If this is the case with you as well – don’t worry.

Trends 120

Trends Customer Experience Ecommerce Analytics 120

Optimove

AUGUST 11, 2022

According to “The State of Fashion Technology,” a new McKinsey & Company and The Business of Fashion report, the global average CPM on Facebook has increased by almost 17% yearly since 2018. Recently, I listened to Optimove CEO & Founder Pini Yakuel discuss this matter on an Israeli eCommerce podcast.

Brands 52

Brands Fashion CRM Ecommerce 52

LiveChat

DECEMBER 8, 2017

With 2018 just around the corner, we wanted to make sure you were prepared for some big changes that are coming in the New Year. If you manage an ecommerce site, or you have clients who have an ecommerce site, this post is going to outline how you can be preparing now for Google’s shift to a mobile-first index in 2018.

Ecommerce 48

Ecommerce User Experience e-support Meeting 48

Oracle

NOVEMBER 27, 2019

UPS has launched drones from the roof of its delivery trucks to set itself up to compete in the future with ecommerce giants like Amazon. As of 2018, according to Gartner , “66% of analyzed brands have adopted a social commerce feature within the past year.” The emergence of social shopping.

Retail 74

Retail Innovation Trends Ecommerce 74

Second to None

OCTOBER 16, 2018

The holiday season is approaching and it can help determine whether 2018 was a year of growth or stagnation for your retail brand. 1] Your website and eCommerce store needs to have the capability to offer product insights, customer support, purchasing options and any other service request.

Customer Engagement 67

Customer Engagement Engagement Ecommerce Retail 67

ShepHyken

MARCH 29, 2019

billion, in 2018, its AI-driven earnings are impressive. Forbes contributor, speaker at IRX, eCommerce, RBTE conferences. For example, Amazon generates more than 35% of its revenue via AI price recommendations. Considering, that the US giant accounted for almost half of the US e-commerce market, or $258.22

Retail 103

Retail Customer Experience How To Ecommerce 103

datastax

FEBRUARY 5, 2019

billion in 2018 alone, the second-highest number in the survey’s 15-year history. An always-on, distributed cloud database ensures high availability to ensure your key ecommerce applications stay always on even during peak traffic times. Use Masterless, Always-On Database.

Retail 76

Retail Ecommerce Sales Data 76

Optimove

JANUARY 6, 2022

But, in a digital-first, eCommerce-led world, the truth is that the Acquisition VS Retention dilemma should be a top priority for every business. In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs.

Loyalty Programs 40

Loyalty Programs Ecommerce Advertising Loyalty 40

Oracle

FEBRUARY 27, 2018

Visit the Oracle Modern Customer Experience 2018 registration page and use discount code “SmarterCX” to get $500 off the onsite rate now through April 9, 2018. Oracle ModernCX 2018 promises to continue to deliver legendary keynote speakers who are also innovators in their fields. They’re legendary.

Customer Experience 40

Customer Experience Entertainment Ecommerce Video 40

Oracle

NOVEMBER 16, 2020

Keep consumers cool with an exceptional ecommerce platform. By comparison, the overall ecommerce market growth comes in at 14%. With its 2018 acquisition of CA Technologies, Broadcom found itself offering software for operating large networks. The first finalist, WebContinental , believes that ROI is simply a way of life.

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ROI Sales Ecommerce Comparison 40

Forrester's Customer Insights

JULY 17, 2018

Looking just at eCommerce, Forrester predicts that US and Western European eCommerce fraud will reach $18.6 billion in 2018. Estimates of the cost of fraud vary widely, but almost everyone agrees that the cost is huge and appears to be increasing.

Ecommerce 26

Ecommerce Management Marketing Report 26