Vonage

APRIL 12, 2018

This philosophy provided the inspriation for his opening keynote – and rap performance – at Pulse 2018, Gainsight’s annual conference for Customer Success professionals to share best practices, learn about new developments and network with peers in the industry.

Customer Success 120

Customer Success Contact Center Conference Sports 120

Oracle

FEBRUARY 21, 2018

Oracle is hosting its annual Modern Customer Experience conference April 10 – 12, 2018 in Chicago, with over 250 planned sessions spanning customer experience focus areas like sales, commerce, service, and marketing. Here are 5 reasons to attend Oracle Modern Customer Experience 2018. 90+ sales activities. • Innovation.

Customer Experience 94

Customer Experience Entertainment Conference Case Study 94

Oracle

JULY 31, 2018

This week, the SmarterCX.com team is in attendance at Insight 2018 , the second annual conference hosted by PipelinePros, the Oracle ATG, Endeca, and Oracle Commerce Cloud user group. We’ll be covering more from Insight 2018 throughout the week, so check back as we chat with commerce leaders and share additional key takeaways.

Conference 40

Conference Retail Travel Tips 40

Alliance by IFS

MAY 3, 2018

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018. The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base.

Technology 50

Technology Management Conference Software 50

Alliance by IFS

MAY 3, 2018

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018. The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base.

Technology 50

Technology Management Conference Software 50

Alliance by IFS

SEPTEMBER 17, 2018

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. CHICAGO, IL (September 17, 2018) — Astea International Inc., The desire for growth needs to be matched with investments in technology and innovation. www.astea.com.

Conference 84

Conference Technology Software Management 84

Oracle

SEPTEMBER 25, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. John Spencer, Director Technology & E-Commerce, The Vermont Country Store. CX speakers. Featured sessions.

Technology 53

Technology Entertainment Innovation Conference 53

Totango

JUNE 6, 2018

Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this year were in customer success. TSW’s 2018 theme was Blending Service and Sales Motions. Customer Success Buzz at TSW. Customer success is hot. That’s where Customer Success comes in. Customer Data into Action.

Customer Success 48

Customer Success Conference Trends Measurement 48

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStr Europa Date: June 17 – 18, 2020 Location: Paris. on October 8 th.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Happy or Not

AUGUST 24, 2018

September 11-14, 2018 | Las Vegas, US HappyOrNot® is thrilled to be exhibiting at HR Technology Conference and Exposition (HR Tech) at The Venetian® in Las Vegas, Nevada. HR Tech is a leading conference and exposition for Human Resources […]. The post HR Technology Conference and Exposition (HR Tech) | 11.-14.9.2018

Conference 28

Conference Technology Employee Engagement Resources 28

Totango

NOVEMBER 22, 2017

Customer Success Summit 2018 will not only cover the basics – best practices for onboarding, creating a robust customer health model, and implementing the right playbooks – but also delve into advanced learning and new technologies to enable a more effective and mature customer centric organization.

Customer Success 84

Customer Success Conference Customer Centricity Customer Engagement 84

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Employee Engagement Culture 93

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? We’ve compiled a CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. June 2019 CX Events and Conferences. Conference, Las Vegas.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. Tiffany & Co.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

Up Your Service

MARCH 8, 2018

Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. Financial technology is developing at incredible speed. And that’s the key to your successful future.

Conference 40

Conference Financial Technology Innovation 40

Up Your Service

MARCH 8, 2018

Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. Financial technology is developing at incredible speed. And that’s the key to your successful future.

Conference 40

Conference Financial Technology Innovation 40

Lithium

JULY 13, 2022

In 2018 during the Lithium and Spredfast merger, the idea of centralization was first envisioned to change the way brands and customers interact. Agile brands that succeeded in the evolving customer engagement world used various customer support and community technologies.

Conference 52

Conference Self Service Social Media Contact Center 52

Kerry Bodine

MARCH 12, 2018

This is the fourth post in a series about how to scale service design, based on my closing remarks at the 2017 Service Design Global Conference in Madrid. The first three posts focused on technology , the ubiquity of contexts in which practitioners are now applying service design, and the discipline’s need for coaching.

How To 120

How To Conference Culture Touchpoint 120

CloudCherry

SEPTEMBER 1, 2019

You’ll hear Matt’s thoughts on how technology has changed the way we do Customer Service, some of the biggest blunders businesses can avoid, and what technologies he thinks are making the biggest difference with customer experience. Hint: It all comes back to K.I.S.S.ing.).

Conference 244

Conference Study Sales Leadership 244

Clarivate

NOVEMBER 1, 2021

Between 1981 and 2010 Henk was a senior staff member at the Centre for Science and Technology Studies (CWTS) at Leiden University, still now a center of excellence in the field of bibliometrics. During that time, he led several bibliometrics community engagement programs and presented in numerous conferences around the world.

Handbook 105

Handbook Conference Study Travel 105

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Retail is far from dead. Fail fast and forward.

Retail 189

Retail Conference Employee Engagement ROI 189

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. Rules and overview of 2018 can be found here. Follow him on Twitter.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. Rules and overview of 2018 can be found here. Follow him on Twitter.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. Rules and overview of 2018 can be found here. Follow him on Twitter.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. Rules and overview of 2018 can be found here. Follow him on Twitter.

Meeting 40

Meeting Social Media B2C Conference 40

Alliance by IFS

SEPTEMBER 5, 2018

Along with our partners at XOi Technologies, we provided live demos of our integrated field service management and visual intelligence solution, and we were happy to host a private wine tasting experience for a small group of attendees. Check out a few photos from the conference below!

Conference 40

Conference Software Groups Technology 40

Totango

NOVEMBER 22, 2017

Customer Success Summit 2018 will not only cover the basics – best practices for onboarding, creating a robust customer health model, and implementing the right playbooks – but also delve into advanced learning and new technologies to enable a more effective and mature customer centric organization.

Customer Success 48

Customer Success Conference Customer Centricity Customer Engagement 48

Qualtrics

DECEMBER 6, 2018

HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 HR and EX conferences that you should check out for 2019. Ryan Smith (@RyanQualtrics) November 15, 2018. Ryan Smith (@RyanQualtrics) October 4, 2018. Date: March 5-8, 2019.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Oracle

NOVEMBER 7, 2018

This past week, we attended Cable Tec Expo 2018 in Atlanta – a conference that showcases breakthrough technology and trends in the cable and telecommunications industries. Here are a few of our most notable takeaways and insights from Cable Tec Expo 2018. — SCTE • ISBE (@scte) October 18, 2018.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

Interactions

FEBRUARY 18, 2021

Improved artificial intelligence (AI) technologies along with the widespread availability of capable devices has led to a recent surge in speech-driven conversational systems that allow users to interact with virtual agents. ” in 2018 IEEE Spoken Language Technology Workshop (SLT) , 2018. [2] 1] Price, R.,

Conference 71

Conference Virtual Agent System Resources 71

Oracle

JANUARY 14, 2018

This week, the SmarterCX.com team was at NRF 2018 , the National Retail Federation’s Big Show. Javits Convention Center, NRF is one of the largest and most anticipated retail events each year, and showcases the latest in retail customer experience trends and technology innovations. Taking place in New York City at the Jacob K.

Retail 49

Retail Customer Experience Innovation Conference 49

ShepHyken

JUNE 25, 2018

WHICH-50) Speaking at the Gartner Customer Experience and Technologies Summit in Sydney, Thompson busted three customer experience myths and argued industry leaders are successfully ignoring some of the strategies that have become synonymous with customer experience. Gartner Reveals Three Customer Experience Myths. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Loyalty Tips Conference 85

Qualtrics

JANUARY 16, 2019

Executives today want smarter and faster insights, and technology and automation are changing the landscape. Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019.

Conference 28

Conference Marketing Case Study Analytics 28

Waypoint Group

MAY 25, 2018

From May 14 th – 17 th , Medallia set up shop in Long Beach, California to put on their annual conference, Experience. Leveraging technology makes learning more about your customers easier and more efficient, allowing your program to get the necessary information moving forward.

Conference 66

Conference Customer Centricity B2C B2B 66

Oracle

JANUARY 31, 2019

Technology is changing everything from how small businesses to big brands approach sales to how customers experience the process of both browsing and purchasing. At Modern CX 2018, 5 CX heroes were asked what emerging technologies they’re most excited about. ” – Ravi Balakrishnan, Partner, Prisio Technologies.

Technology 45

Technology Automotive Chatbots Insurance 45

Alliance by IFS

MARCH 25, 2019

Astea International announces fourth quarter and year end 2018 conference call will be broadcast live on April 1, 2019. OTCQB: ATEA), will host a conference call that will be broadcast live over the Internet on Monday, April 1, 2019 to discuss the company’s fourth quarter and year-end 2018 financial results.

Conference 18

Conference Financial Customer Satisfaction Customer relationships 18

Qualtrics

FEBRUARY 6, 2019

Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019.

Conference 33

Conference Management Innovation Roadmap 33