Call Experts

FEBRUARY 12, 2020

Three primary trends are driving the customer care industry: diversified cloud-based solutions. AI-powered technology that addresses the needs of a changing workforce. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape.

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Call Experts

JANUARY 23, 2019

Challenges and opportunities associated with omnichannel: One of the most significant issues for businesses is ensuring support for customers navigating the different channels in an omnichannel process. Fortunately, the latest technologies utilize artificial intelligence and big data to address customer concerns and process inefficiency.

Omni-Channel 53

Omni-Channel Management Call Center Multi-Channel 53

Call Experts

MARCH 1, 2019

Our trained experts specialize in customer service, order entry, HR call, sales, information technology, software development, and more. . A: Director of Customer Care. 10 Trends That Will Disrupt Customer Service in 2018. Summer Conferences for Medical Professionals and Equipment Providers.

Call Center 40

Call Center Conference Contact Center Healthcare 40

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. by Jack Miller on 16 Jul 2018. Customer Experience. Conferences. The best customer experience events you can still go to in 2018. Customer Experience Innovation & Tech Fest. Customer Experience Innovation & Tech Fest.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

RapportBoost

OCTOBER 7, 2018

Oct 8, 2018 – RapportBoost , a Los Angeles based technology company that provides augmented intelligence solutions to contact centers using live chat for conversational selling , will lead 3 Interactive Discussion Group discussions focused on live chat agent training and feedback from 11:00 a.m. to 12:50 p.m.

Groups 63

Groups Contact Center Multi-Channel Average Handle Time 63

Integrity Solutions

MARCH 3, 2020

For several years we’ve been participating in Customer Contact Week (CCW), the world’s largest customer contact event series. Both in 2018 and 2019, we polled CCW attendees about the critical issues they’re facing in two overarching categories: agent challenges and operational challenges.

Contact Center 62

Contact Center Culture Conference Call Center 62

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Temkin Group was acquired by Qualtrics in October, 2018. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Temkin Group was acquired by Qualtrics in October, 2018. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

COPC

NOVEMBER 13, 2019

Shouqi Group, with its 68 years of experience in car services and the well-known “State Guest Service Team,” has been offering services to major foreign affairs and political conferences including the NPC (National People’s Congress) and CPPCC (Chinese Political Consultative Conference) in China. In April 2018, COPC Inc.

Customer Satisfaction 8

Customer Satisfaction Voice of Customer Conference Consulting 8

Qualtrics

AUGUST 1, 2019

Chris Kern (@cjk7216) October 31, 2018. Adobe – Respond to customer service complaints before they happen. When Adobe had an outage due to an issue with Amazon Web Services, they posted a tweet about it before they started getting customer complaints. Adobe Customer Care (@AdobeCare) February 28, 2017.

Omni-Channel 8

Omni-Channel Examples Customer Service eBook 8