NICE inContact

MARCH 15, 2018

The Interactions 2018 agenda is built with you in mind, so you can deliver the most exceptional customer experience directly to your customers. With so much to see and do in three days, make sure to get the most out of your time at Interactions 2018 by planning in advance with the Interactions 2018 Agenda Preview !

Interaction 121

Interaction Customer Experience Conference Analytics 121

IntouchInsight

MAY 15, 2018

Our top takeaways from the CXPA Insight Exchange 2018, a conference all about customer experience.

Conference 147

Conference Customer Experience Customers 147

Kerry Bodine

MARCH 18, 2018

As head of the jury for the Service Design Awards, I’m proud to stand behind the outstanding and inspirational 2017 winners, and I look forward to welcoming our 2018 submissions. So if you’re a student, designer, or professional doing great service design work, don’t miss the opportunity to gain international recognition by entering in 2018.

Conference 120

Conference Customer Experience How To Customers 120

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals.

Chief Customer Officer 55

Chief Customer Officer Conference Customer Centricity Customer Success 55

Happy or Not

APRIL 19, 2018

May 6-9, 2018 | San Diego, US HappyOrNot® is thrilled to be exhibiting at the 75th annual ATD International Conference and Exposition. The post ATD 2018 International Conference and Exposition | 6.-.9.2018 9.2018 appeared first on HappyOrNot.

Conference 51

Conference Employee Engagement Engagement Customer Experience 51

Oracle

DECEMBER 24, 2018

2018 was a year of significant innovation within the marketing world. As part of our year in review , here’s a closer look at some of the most inspiring and thought-provoking marketing quotes from 2018. ” – Deloitte Digital CMO Suzanne Kounkel at the Forbes CMO Summit 2018. Balancing data with humanity in marketing.

Marketing 93

Marketing Conference Omni-Channel Leadership 93

Oracle

MAY 29, 2018

At the Gartner Digital Marketing Conference 2018 in San Diego, I got a good look at all the ways that marketing will change over the next 5 to 10 years. Here are 3 takeaways from the conference that every marketer should consider when looking ahead. Search channels are changing. How often do you talk to Siri? How about Alexa?

Conference 49

Conference Marketing Virtual Agent B2C 49

ijgolding

JANUARY 22, 2018

Send company personnel to a customer experience conference. This year’s Customer Contact Week Winter Conference will be held in New Orleans, learn more today: [link]. The post 4 Ways to Improve Customer Experience in 2018 – guest post from CCW NOLA appeared first on I J Golding.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

Alliance by IFS

DECEMBER 5, 2018

Astea is increasing investor awareness as company growth continues by attending this conference in Los Angeles, CA. Astea is excited to be attending several investor conferences this year, including the LD Micro 11th Annual Main Event taking place this week in Los Angeles, California. Click here to visit our Investor Relations page.

Conference 77

Conference Software Industry Management 77

Oracle

JANUARY 31, 2018

Following a record holiday season, 2018 is off to a fast start in the world of customer experience. So how do CX professionals know what to expect as far as consumer behaviors, trends, and otherwise in 2018? On our 2018 Predictions page, you’ll find articles like: Top 5 CMO Priorities in 2018 (Hint: It’s All About Data).

Customer Experience 80

Customer Experience CRM Trends Retail 80

Alliance by IFS

NOVEMBER 28, 2018

Our APAC team had a great time in Singapore earlier this month for the Field Service Asia conference. During the conference, we heard from many service organizations about their biggest challenges moving into 2019 and the goals they have in mind. The post Field Service Asia 2018 Recap appeared first on Astea.

Conference 78

Conference Technology Strategy Management 78

Vonage

APRIL 12, 2018

This philosophy provided the inspriation for his opening keynote – and rap performance – at Pulse 2018, Gainsight’s annual conference for Customer Success professionals to share best practices, learn about new developments and network with peers in the industry.

Customer Success 120

Customer Success Contact Center Conference Sports 120

Oracle

DECEMBER 27, 2018

In 2018, the customer experience was front and center for businesses. The 2018 IDG Cloud Computing Survey revealed that 73% of organizations have some part of their infrastructure in the cloud. Brands delivered in 2018, rolling out augmented reality initiatives for everything from increasing buyer confidence to teaching new skills.

Trends 88

Trends Customer Experience Retail Conference 88

Oracle

FEBRUARY 21, 2018

Oracle is hosting its annual Modern Customer Experience conference April 10 – 12, 2018 in Chicago, with over 250 planned sessions spanning customer experience focus areas like sales, commerce, service, and marketing. Here are 5 reasons to attend Oracle Modern Customer Experience 2018. 90+ sales activities. • Entertainment.

Customer Experience 94

Customer Experience Entertainment Conference Case Study 94

Oracle

JULY 31, 2018

This week, the SmarterCX.com team is in attendance at Insight 2018 , the second annual conference hosted by PipelinePros, the Oracle ATG, Endeca, and Oracle Commerce Cloud user group. We’ll be covering more from Insight 2018 throughout the week, so check back as we chat with commerce leaders and share additional key takeaways.

Conference 40

Conference Retail Travel Tips 40

West Monroe

NOVEMBER 1, 2018

Our 2018 research with corporate practitioners supports this conclusion, defining 10 criteria for being an easy bank to work with: While easy doesn’t drive bank selection, easier banking absolutely drives subsequent relationship growth. Business grows when the bank is easy and shrinks when it isn’t.

Banking 40

Banking Conference Management Consulting 40

Beyond Philosophy

JANUARY 8, 2018

My concerns only grow as we roll into 2018. While in conversation at a conference where I was speaking, I asked someone what he did for a living. The post Troublesome Trends & Predictions for 2018 appeared first on. I can sum it up with two examples. Example #1: Relabeling Rather Than Revamping. BigIdeas2018.

Trends 125

Trends eBook System Conference 125

Totango

JUNE 6, 2018

TSW’s 2018 theme was Blending Service and Sales Motions. Organizations are finally recognizing they cannot afford to ignore their most important asset – their customer. That’s where Customer Success comes in. Customer Data into Action.

Customer Success 48

Customer Success Conference Trends Measurement 48

Alliance by IFS

SEPTEMBER 17, 2018

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. CHICAGO, IL (September 17, 2018) — Astea International Inc., © 2018 Astea International Inc. Monday, September 17, 4:15 – 5:00 pm CT. www.astea.com. Service Smart.

Conference 84

Conference Technology Software Management 84

Cyara

APRIL 16, 2018

Our Xchange 2018 conference was a momentous occasion for us as a company, as well as for me personally. Xchange 2018 was also a great opportunity for us to hear from several industry thought leaders.

Conference 52

Conference Industry Customer Experience Company 52

Happy or Not

JANUARY 26, 2018

The HRPA Annual Conference and Trade Show (HRPA) will be featuring the latest products and developments for cutting-edge HR issues, keynote speeches by global […]. The post HRPA Annual Conference and Tradeshow 2018 | 30.1.2018 – 2.2.2018 appeared first on HappyOrNot.

Conference 28

Conference 28

Kerry Bodine

JUNE 7, 2017

In addition to the lovely award pictured above, there are multiple benefits of winning: Winners will have the opportunity to share their work with over 650 professionals from the industry during the Service Design Award Ceremony at the 10th Service Design Global Conference in November 2017.

Conference 0

Conference Course Industry Brands 0

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStr Europa Date: June 17 – 18, 2020 Location: Paris. on October 8 th.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Totango

NOVEMBER 22, 2017

Customer Success Summit 2018 will not only cover the basics – best practices for onboarding, creating a robust customer health model, and implementing the right playbooks – but also delve into advanced learning and new technologies to enable a more effective and mature customer centric organization.

Customer Success 84

Customer Success Conference Customer Centricity Customer Engagement 84

Oracle

NOVEMBER 14, 2018

Registration is now open for PipelinePros’ 3rd annual Insight conference for Oracle ATG, Endeca, and Commerce Cloud users, featuring over 45 sessions on topics like machine learning and AI for commerce, search best practices, testing and environment management, and more. Photo from Insight 2018. Search Best Practices.

Conference 40

Conference Roadmap Resources Brands 40

ChurnZero

NOVEMBER 16, 2018

Top 15 Takeaways from Pulse Europe 2018. Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. For those of you that might not know – this is the premier Customer Success conference in Europe. Gainsight (@GainsightHQ) November 8, 2018.

Customer Success 49

Customer Success Conference Travel Customers 49

ChurnZero

SEPTEMBER 14, 2018

Last week wrapped up the 7th annual INBOUND conference hosted by HubSpot. Check out our top ten Customer Success takeaways from INBOUND 2018. Jonathan Hsu (@jhsu98) September 5, 2018. Sarah Goodall (@SarahGoodall) September 5, 2018. Thomas Buddendick (@T_Buddendick) September 5, 2018. 5x as likely to forgive.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

Peter Lavers

FEBRUARY 27, 2018

We’re delighted to announce that WCL Customer Management’s founding director Peter Lavers will be participating at IBM Watson’s showcase Think 2018 conference in Las Vegas in March. You can find out more and register to attend at the Think 2018 website. The post Think 2018 appeared first on Think CX.

Competitive Advantage 40

Competitive Advantage CRM Conference Leadership 40

GlowTouch

NOVEMBER 22, 2019

Honored with STPI IT Export Award for the Year 2018-19. based IT/ITES Company has been conferred with the most prestigious STPI Award “Highest Exporter – ITES – Mangaluru Region” by the STPI, Govt. Honored with STPI IT Export Award for the Year 2018-19 appeared first on GlowTouch. Diya Systems (Mangalore) Pvt.

System 52

System Conference Financial Analysis 52

Talkdesk

DECEMBER 31, 2018

Here at Talkdesk, we’ve decided to take a moment to reflect back on 2018 as we’re about to enter a new year. There were many great ideas shared through blogs, conference sessions, webinars and more. The post 12 Insightful CX Posts from 2018 appeared first on Talkdesk.

Contact Center 46

Contact Center Conference Industry Customer Experience 46

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? We’ve compiled a CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. June 2019 CX Events and Conferences. Conference, Las Vegas.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

Optimove

DECEMBER 18, 2018

2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM. While looking out at the Mediterranean Sea, conference guests mingled and conversed with thought leaders and field experts from dozens of top brands.

Connections 40

Connections Conference CRM Consumers 40

Optimove

DECEMBER 27, 2018

Optimove Connect 2018 is behind us and we’re already directing our efforts into the preparation for next year’s event. This two-day conference, held for the fourth straight year in Tel Aviv, drew the attention of 450 CRM enthusiasts. Click here for the full conference recap.

Conference 40

Conference CRM Consulting Tips 40

Up Your Service

MARCH 8, 2018

Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. Financial technology is developing at incredible speed. And that’s the key to your successful future.

Conference 40

Conference Financial Technology Innovation 40

Up Your Service

MARCH 8, 2018

Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. Financial technology is developing at incredible speed. And that’s the key to your successful future.

Conference 40

Conference Financial Technology Innovation 40

Lithium

JULY 13, 2022

In 2018 during the Lithium and Spredfast merger, the idea of centralization was first envisioned to change the way brands and customers interact. Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals.

Conference 52

Conference Self Service Social Media Contact Center 52

Oracle

JUNE 26, 2018

With so many high-quality conferences and events each year for Oracle ATG, Endeca, and Commerce Cloud customers, PipelinePros pulled out all the stops to make its second annual Insight conference stand out from the crowd. CX Tips to Conquer 2018, featuring SmarterCX.com. Art of Personalization in Commerce.

Conference 40

Conference Tips Innovation Loyalty 40