TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. That’s quite a lot of new ideas, apps, presentations and giveaways to sift through. customer exhibitors at MWC 2018: Verto Analytics.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

ChurnZero

SEPTEMBER 14, 2018

Check out our top ten Customer Success takeaways from INBOUND 2018. Thank you @AlisonElworthy for the great presentation and answering my question about customer-related corporate objectives #inbound18 #customersuccess pic.twitter.com/gKEuPV0YZF. Jonathan Hsu (@jhsu98) September 5, 2018. Adam Blye (@adamblye) September 6, 2018.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

Second to None

FEBRUARY 14, 2018

As technology increases, customers are interacting with brands in completely novel ways. Because of these new trends, brands need to constantly measure and update the value they are providing to customers at these different touchpoints. Chat support also presents a great opportunity to close sales.

Trends 63

Trends Social Media e-support Chatbots 63

NetBase

JUNE 24, 2020

Monitoring brand imagery and product name perception has always been important, but now it’s crucial. Here’s how a few CPG giants are making moves to reimagine their outdated brand imagery to recapture the hearts of today’s consumers. 52% of consumers expect brands to know when the right moments are to communicate.

Brands 98

Brands Social Media Analytics Consumers 98

Lumoa

DECEMBER 19, 2023

Here are three examples of AI applications in unveiling market trends: Social media sentiment analysis : Some AI-powered tools can analyze social media conversations and identify trends and shifts in customer sentiment related to specific products, brands, or industries.

Analysis 208

Analysis Social Media Trends Feedback 208

Oracle

MARCH 29, 2018

At NRF 2018, we asked retail leaders: “ What are the top retail trends in 2018? I think 2018 has the opportunity to be the return of the retail Jedi. The other thing is, I think that in 2018 we’re going to start to see more services built into the retail proposition. Adrien Nussenbaum, CEO, Mirakl.

Retail 56

Retail Trends Fashion Omni-Channel 56

ProProfs Chat

NOVEMBER 17, 2017

As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. Omnichannel- I think that 2018 will be the year that Omnichannel becomes a reality for many customer support centers. Here are three things we should be watching for in 2018. Take a look. . Mike Wittenstein.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

Optimove

OCTOBER 24, 2019

How to create the perfect alignment between the brand, the customer, and your technology? Recap: Optimove Connect 2018. The post Presenting: A Treasure Chest of CRM Knowledge appeared first on Optimove. How to win with long-term customer engagement? How to build customer-obsessed marketing? How tech can a CTO and CMO be BFFs?

CRM 40

CRM Connections Groups Strategy 40

Alida

SEPTEMBER 21, 2018

Marketing is about work that matters for people who care,” Godin argued in his presentation. The biggest brands today didn’t start for the masses,” he explained. Rather than relying on email alone, for instance, have in-person kick-off meetings and final presentations when possible. And that’s ok.”.

Innovation 145

Innovation Feedback Customers Engagement 145

CSM Magazine

DECEMBER 20, 2021

The need for a powerful brand has never been clearer: companies with top brands significantly outperform their peers , and now, more than ever, purchasing decisions revolve around what a brand means and stands for. Brand building requires research, investment, and innovative approaches.

Brands 52

Brands Strategy Social Media Trends 52

Customer Bliss

DECEMBER 20, 2018

Though not a CX book per se, it will definitely get you thinking about ways you can differentiate your brand and the experiences you provide to your customers. It’s essential to your business to hire people with empathy, those who have the capacity to care and adjust to the situation presented. SOME MOMENTS RISE ABOVE THE REST.

Customer Experience 147

Customer Experience Chief Customer Officer Loyalty Programs Loyalty 147

Oracle

FEBRUARY 2, 2018

Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. Internet access above 10,000 feet is at no cost to travelers (only when you log into your Netflix account) and Netflix plans to roll out capabilities in 2018. The not-so-subtle Netflix algorithm has arrived. Airplane mode.

Innovation 81

Innovation Airlines Travel Advertising 81

Oracle

SEPTEMBER 25, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Presented by Steven Miranda, Executive Vice President, Applications Development, Fusion – Development Management, Oracle.

Technology 53

Technology Entertainment Innovation Conference 53

Optimove

DECEMBER 18, 2018

2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM. While looking out at the Mediterranean Sea, conference guests mingled and conversed with thought leaders and field experts from dozens of top brands.

Connections 40

Connections Conference CRM Consumers 40

ChurnZero

NOVEMBER 16, 2018

Top 15 Takeaways from Pulse Europe 2018. Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. CustomerSuccessMatt (@MattMyszkowski) November 8, 2018. Chris Weddick (@chrisweddick) November 8, 2018. Gainsight (@GainsightHQ) November 8, 2018.

Customer Success 49

Customer Success Conference Travel Customers 49

Perceptive

NOVEMBER 11, 2018

In order to measure your whole brand, you need to find the right metrics to measure brand health in order get a holistic view, as opposed to measuring isolated metrics that may not present the whole picture.

Metrics 40

Metrics Brands Measurement 40

Kerry Bodine

JUNE 7, 2017

For the past two years, I’ve participated as a member of the jury for the Service Design Award , presented by the Service Design Network. Finalists and winners will be promoted throughout 2017 and 2018 via the Service Design Network’s global media channels. This year, I’m honored to serve as the head of the jury.

Conference 0

Conference Course Industry Brands 0

Oracle

JANUARY 17, 2018

In an interesting dichotomy of content marketing trends, popular content formats in 2018 will be a mix of interactive assets and long-form print pieces. Following is a brief summary of content formats that will be paramount in 2018. This helps brands, influencers, and SMEs capture and keep the attention of important audiences.

Trends 52

Trends Marketing Chatbots Video 52

ShepHyken

JULY 30, 2018

They act as a lasting first impression of your brand or business. 5 Ways Online and Offline Customer Experiences are Coming Together in 2018 by Vandita Grover. The post 5 Top Customer Service Articles for the Week of July 30, 2018 appeared first on Shep Hyken. Why is customer service training so important? by Flow XO.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

Oracle

MARCH 12, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? How Today’s Leading Brands are Tackling Top Customer Service Challenges.

Customer Experience 45

Customer Experience Contact Center Roadmap Trends 45

NetBase

JUNE 8, 2020

With hit after hit coming hard at society, it is crucial for brands to be perceived as supportive/understanding. It’s also important for that brand perception to be solidly established ahead of a crisis. At times like these, brand perception is more important than ever! How to measure brand impact.

Brands 67

Brands Social Media Advertising Consumers 67

NetBase

DECEMBER 31, 2018

Like all years, 2018 offered a number of lessons in how to break new ground using social media. Here are some criteria top brands pay attention to, and why, along with some not so great social missteps from the past year. Ogilvy and Edelman agencies have had similar success using NetBase to power their brand research.

Social Media 45

Social Media Video Analytics Sports 45

CSM Magazine

NOVEMBER 7, 2018

Investing in overall brand experience for customers is one of the most important aspects of any business. By building a happy, loyal customer base that makes brand interaction easy and enjoyable, businesses can ensure that they have the edge over competitors. Keep the customer informed. Invest in digital platforms.

Interaction 221

Interaction Telecommunications Customer Satisfaction Social Media 221

ShepHyken

APRIL 23, 2018

She is a branding expert, and now she shares some insights on creating superior customer experience, which starts with the self-motivation of great employees. MediaPost) Brands are trying to improve their customer experience. 80% of customers will leave a brand as a result of a poor personalized CX. Is your company in that 57%?

Customer Service 79

Customer Service Employee Engagement Study Conference 79

Oracle

MARCH 7, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? The post 5 Must-See Commerce Sessions at Oracle Modern Customer Experience 2018 appeared first on SmarterCX.

Customer Experience 49

Customer Experience Chatbots Omni-Channel Loyalty 49

Clarabridge

MAY 9, 2018

Breaking it Down with Best Practices and Brecht: C3 2018 Day 1 Recap. The highlight here was no doubt our own Brecht De Moor taking to the stage and giving us a cover of Oasis’ “Don’t Look Back in Anger” with an encore presentation of Britney Spears’ “Baby One More Time.” The post C3 2018 Day 1 Recap appeared first on Clarabridge.

CEM 40

CEM Roadmap Contact Center Conference 40

Oracle

JANUARY 14, 2018

This week, the SmarterCX.com team was at NRF 2018 , the National Retail Federation’s Big Show. We walked the floor, attended sessions, and spoke with experts to bring you the latest in retail for 2018 and beyond. We walked the floor, attended sessions, and spoke with experts to bring you the latest in retail for 2018 and beyond.

Retail 49

Retail Customer Experience Innovation Conference 49

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

Brands 52

Brands Transportation Sales Innovation 52

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.

Customer Journeys 49

Customer Journeys Innovation Financial Touchpoint 49

CloudCherry

SEPTEMBER 1, 2019

And, when asked what brand has truly wowed Matt? Matt is a sought-after speaker and advisor to management teams around the world, having presented his findings at a wide range of industry conferences as well as to hundreds of senior executive teams around the world, including those of many Fortune 500 companies.

Conference 244

Conference Study Sales Leadership 244

Oracle

JULY 31, 2018

This week, the SmarterCX.com team is in attendance at Insight 2018 , the second annual conference hosted by PipelinePros, the Oracle ATG, Endeca, and Oracle Commerce Cloud user group. How do brands compete with digital native companies and meet the needs of digitally native consumers?

Conference 40

Conference Retail Travel Tips 40

Oracle

NOVEMBER 5, 2018

Modern Customer Experience 2018 is heading to Europe and will take place in Amsterdam (November 6), Frankfurt (November 13), London (November 14), and Stockholm (November 15) with planned sessions on topics including keeping up with customer demands, expanding your network, the future of customer loyalty, and more. View more details.

Customer Experience 40

Customer Experience Hotels B2B Innovation 40

ShepHyken

AUGUST 27, 2018

(MarTech Advisor) By 2020, digital technologies like AI, biometrics, machine and deep learning and robotic automation will revolutionize the way consumers interact with organizations and brands. The post 5 Top Customer Service Articles for the Week of August 27, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 59

Customer Service Advertising Customer Service Training Customer Journeys 59

NetBase

JUNE 21, 2019

Athletes can be powerful and inspiring role models whose stories motivate your audience to embrace your brand – which is why they’re so often brought on as brand ambassadors and influencers. The problem is, their mistakes are very public – and if they’re connected to your brand, you just might go down with the ship.

Brands 60

Brands Sports Analytics Analysis 60

LiveChat

JANUARY 3, 2019

So, as the December 2018 is coming to an end, it’s time to sum up a bit all the highlights of 2018. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. 5 Lead generation hacks for ecommerce brands. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. The post Connect with Lenati at Adobe Summit 2018 appeared first on Lenati.

Connections 40

Connections B2B Roadmap Conference 40

C Space

JULY 15, 2020

The Brand Move Roundup – July 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Sports Sales Entertainment 52