TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. That’s quite a lot of new ideas, apps, presentations and giveaways to sift through. customer exhibitors at MWC 2018: Verto Analytics.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. That’s quite a lot of new ideas, apps, presentations and giveaways to sift through. customer exhibitors at MWC 2018: Verto Analytics.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

CSM Magazine

NOVEMBER 7, 2018

Investing in overall brand experience for customers is one of the most important aspects of any business. By building a happy, loyal customer base that makes brand interaction easy and enjoyable, businesses can ensure that they have the edge over competitors. Keep the customer informed. Invest in digital platforms.

Interaction 221

Interaction Telecommunications Customer Satisfaction Social Media 221

CSM Magazine

DECEMBER 20, 2021

The need for a powerful brand has never been clearer: companies with top brands significantly outperform their peers , and now, more than ever, purchasing decisions revolve around what a brand means and stands for. Brand building requires research, investment, and innovative approaches.

Brands 52

Brands Strategy Social Media Trends 52

Oracle

SEPTEMBER 25, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Oracle Cloud Apps: Your Innovation Machine Built on AI, IoT, and Blockchain. CX speakers. Featured entertainment.

Technology 53

Technology Entertainment Innovation Conference 53

ShepHyken

JULY 30, 2018

They act as a lasting first impression of your brand or business. 5 Ways Online and Offline Customer Experiences are Coming Together in 2018 by Vandita Grover. Reimagining customer experience, part 3: Airport innovations by Mitra Sorrells . Why is customer service training so important? by Flow XO. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

Oracle

MARCH 12, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? How Today’s Leading Brands are Tackling Top Customer Service Challenges.

Customer Experience 45

Customer Experience Contact Center Roadmap Trends 45

Oracle

JANUARY 14, 2018

This week, the SmarterCX.com team was at NRF 2018 , the National Retail Federation’s Big Show. Javits Convention Center, NRF is one of the largest and most anticipated retail events each year, and showcases the latest in retail customer experience trends and technology innovations. Taking place in New York City at the Jacob K.

Retail 49

Retail Customer Experience Innovation Conference 49

Oracle

NOVEMBER 5, 2018

Modern Customer Experience 2018 is heading to Europe and will take place in Amsterdam (November 6), Frankfurt (November 13), London (November 14), and Stockholm (November 15) with planned sessions on topics including keeping up with customer demands, expanding your network, the future of customer loyalty, and more. View more details.

Customer Experience 40

Customer Experience Hotels B2B Innovation 40

Comm100

DECEMBER 2, 2021

Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. One of the greatest challenges for financial services organizations has been juggling the need to push innovation while maintaining support for trusted and secure technologies.

Financial 232

Financial Trends Customer Experience Chatbots 232

NetBase

DECEMBER 31, 2018

Like all years, 2018 offered a number of lessons in how to break new ground using social media. Here are some criteria top brands pay attention to, and why, along with some not so great social missteps from the past year. Ogilvy and Edelman agencies have had similar success using NetBase to power their brand research.

Social Media 45

Social Media Video Analytics Sports 45

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

Brands 52

Brands Transportation Sales Innovation 52

PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. The post Connect with Lenati at Adobe Summit 2018 appeared first on Lenati.

Connections 40

Connections B2B Roadmap Conference 40

Waypoint Group

MAY 25, 2018

For four days, the biggest brands, the brightest minds, and Medallia partners and customers congregated to discuss best case practices and different strategies that enhance the customer experience for patrons and clients alike. Customer centric alignment is the fuel to create innovation. What is trust?

Conference 66

Conference Customer Centricity B2C B2B 66

C3Centricity

APRIL 17, 2018

your product or service without your employees being present. to your brand, based upon their own personal experiences, at least in most cases. Several key leadership qualities were found, including being ruthlessly customer-centric, data-driven, innovative, collaborative and agile. marketing #brand Click To Tweet.

Strategy 189

Strategy Customer Centricity Innovation Airlines 189

Bizagi

OCTOBER 24, 2018

We were honored to be joined by the Guy Kawasaki, Chief Evangelist at Canva, Mercedes-Benz Brand Ambassador and Former Apple Exec. He spoke about The Art of Innovation and shared snippets from his time working with Steve Jobs at Apple in Silicon Valley. Videos of the presentations will be available online soon.

Hotels 81

Hotels Insurance Video Government 81

Clarabridge

MAY 10, 2018

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . Executive Vice Chairman, Founder and Chief Strategy Officer Sid Banerjee took us through the inception of the company and how the Clarabridge product suite has evolved to help brands optimize customer data and transform experiences.

Omni-Channel 40

Omni-Channel Self Service Chatbots Ecommerce 40

AskNicely

AUGUST 5, 2018

This is the latest in an innovative series where we drop into customer-obsessed cities to invite exciting brands to come and share an intimate night of storytelling about how they build legendary customer experiences, culture, and customer advocacy into their brands. Portland’s most customer-obsessed brands.

Net Promoter Score 150

Net Promoter Score NPS Feedback Brands 150

Kustomer

NOVEMBER 1, 2021

According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. A treasure trove of retail, brand, and customer service information is ready and waiting for your ears. Tune in to hear from industry leaders and innovators and discover more about how AI can be applied for the health of your brand.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

RapportBoost

NOVEMBER 25, 2018

We’ll showcase real case studies of how leading brands are connecting with customers on their preferred channels,” said Medrano. “In In the rapidly changing contact center landscape, it’s critical for brands to adapt quickly to customer preference.”. is the leading chat analytics platform for brands to boost sales and engage customers.

Contact Center 40

Contact Center Innovation Average Handle Time Case Study 40

Clarivate

JANUARY 19, 2024

The Chinese economy’s future hinges on innovation, prompting increased investment in R&D in strategic technology areas such as AI, wireless communication, and biopharmaceuticals. This will also influence the start-up culture, entrepreneurship, and exchange of information among innovators, thus stimulating new ideas and technologies.

Industry 59

Industry Wireless Trends Financial 59

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. Customers want unique, special and innovative.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Oracle

MARCH 21, 2018

Rapidly changing data and smarter technology keeps changing what customers expect from brands. It’s being able to know who your customer is from past and present interactions then apply those insights accurately, and in real-time. And most shocking, 55% believe their company will face disruption from more nimble competitors.

Customer Experience 101

Customer Experience Customer Expectations Report Connections 101

West Monroe

JULY 30, 2023

Entering new areas such as lending through buy-now-pay-later, crediting via co-branded credit and debit cards, and serving as a financial partner with other companies can broaden the landscape and create unique revenue streams that meet new, unique customer needs—even if indirectly. Spend management in practice.

Banking 52

Banking Multi-Channel Financial Customer Centricity 52

Lithium

DECEMBER 28, 2020

At the Fairmont Austin Hotel, we’ll be joined by the industry’s most innovative minds including Bumble’s Chief Brand Officer Alex Williamson and #1 Bestselling Author of Digital Leader , Erik Qualman. Make connections. Khoros customers and employees live all over the world — from San Francisco to NYC to London to Bangalore.

Engagement 52

Engagement Case Study Social Media Hotels 52

COPC

JUNE 11, 2019

shared her experiences on the operational management of AI during her presentation. According to the research, 42% of consumers who engaged with a brand to resolve an issue used an unassisted channel. According to the research, 42% of consumers who engaged with a brand to resolve an issue used an unassisted channel.

Insurance 40

Insurance Chatbots Metrics Trends 40

PK

JUNE 5, 2018

Last week Lenati wrapped up our time in Florida at Loyalty Expo 2018. It was great to connect with clients and industry leaders, here’s a few highlights: On Tuesday Vans and Lenati took the stage to present on Van’s new program, Vans Family. In 2017 DSW announced a new brand mission: We inspire self-expression.

Loyalty Programs 40

Loyalty Programs CRM Loyalty Conference 40

Call Experts

MARCH 27, 2019

Talk to the people who are most interested in your brand and spend time advertising your niche to them. When your customers are happy with your services; they will recommend your brand. Ask your present and past customers to share their experiences with the world through website quotes, social media campaigns or word of mouth.

Tips 61

Tips Call Center Conference Social Media 61

Second to None

APRIL 4, 2018

Creating loyalty amongst your target customers serves a challenge for brands in any industry, and ultimately, those organizations that do inspire customers to return to their brand are positioning themselves for continued success. To learn more about how to create these ambassadors, check out James Glover’s piece for Oracle.

How To 54

How To Retail Effort Score Voice of Customer 54

Avaya

NOVEMBER 14, 2018

Technology solutions are also rapidly evolving to meet the needs of brands that are striving to make customers feel valued and meet their rising expectations. Consumer expectations are rapidly evolving, and this is influencing major changes in the Contact Center.

Contact Center 63

Contact Center Data Conference Consumers 63

Talkdesk

FEBRUARY 27, 2020

between 2017 and 2018. Studies show that businesses that build or migrate their contact centers to the cloud present a 83% higher likelihood to have a formal process for assessing agent productivity, as well as a reduction of 27% in costs and 35% in downtime. Why should you care?

Abandon Rate 80

Abandon Rate Contact Center Competitive Advantage Comparison 80

Second to None

FEBRUARY 6, 2019

Research revealed little to no improvement in customer experience over the course of 2018 [1]. Customer service employees are the face of the brand, but more often than not there is a break in the connection between executives and front-line employees. There is no simple formula for innovative success. 2] His take? 1] [link].

Customer Experience 67

Customer Experience Voice of Customer Innovation Course 67

Second to None

APRIL 26, 2019

Are brands missing opportunities to increase their customer loyalty by being too good at customer service ? According to a 2018 study, our brains are wired in a way that allows us to forgive those around us in order to reach our full social potential and maintain social harmony. . In short, no. 2,3] [link].

Loyalty 81

Loyalty B2C Brands Study 81

Second to None

APRIL 12, 2019

Yadav highlights data from a 2018 Accenture study that found that more people are making purchases based upon a brand’s relevancy. [1] 1] Relevancy exists when a customer connects with a brand or product on an emotional level, perceiving it as conducive to their their personal values and current lifestyle. 1] [link]. [2]

Omni-Channel 69

Omni-Channel Multi-Channel B2C Customer Centricity 69

Second to None

APRIL 26, 2019

Are brands missing opportunities to increase their customer loyalty by being too good at customer service ? According to a 2018 study, our brains are wired in a way that allows us to forgive those around us in order to reach our full social potential and maintain social harmony. So is this something that companies should strive for?

Loyalty 76

Loyalty B2C Brands Study 76

Oracle

MARCH 18, 2019

A Daymon Worldwide global study from 2018 found that only 29% of millennials usually buy the same brand, of a particular product, compared with 35% of Gen Xers, for example. While many retailers compete for shoppers from all generations, millennials are particularly difficult to entice.

Loyalty 60

Loyalty Consumers Loyalty Programs Retail 60

Oracle

JUNE 26, 2018

With brands like AutoZone, Ferguson Enterprises, Michael Kors, and ULTA Beauty sharing their unique Oracle Commerce perspectives and projects, the event has attracted organizations like American Greetings, Big Lots, Carolina Biological Supply Company, Deluxe Corp., CX Tips to Conquer 2018, featuring SmarterCX.com.

Conference 40

Conference Tips Innovation Loyalty 40