ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media e-support 111

ChurnZero

SEPTEMBER 14, 2018

Check out our top ten Customer Success takeaways from INBOUND 2018. Thank you @AlisonElworthy for the great presentation and answering my question about customer-related corporate objectives #inbound18 #customersuccess pic.twitter.com/gKEuPV0YZF. Jonathan Hsu (@jhsu98) September 5, 2018. Adam Blye (@adamblye) September 6, 2018.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

CSM Magazine

NOVEMBER 7, 2018

Investing in overall brand experience for customers is one of the most important aspects of any business. By building a happy, loyal customer base that makes brand interaction easy and enjoyable, businesses can ensure that they have the edge over competitors. Keep the customer informed. Invest in digital platforms.

Interaction 221

Interaction Telecommunications Customer Satisfaction Social Media 221

NetBase

JUNE 21, 2019

Athletes can be powerful and inspiring role models whose stories motivate your audience to embrace your brand – which is why they’re so often brought on as brand ambassadors and influencers. The problem is, their mistakes are very public – and if they’re connected to your brand, you just might go down with the ship.

Brands 60

Brands Sports Analytics Analysis 60

BlueOcean

JANUARY 22, 2019

Consumers Expect Brands to Know Their Personal Preferences. On every website they visit and in every email they open, they’re presented with messages that seem perfectly tailored just for them. Consumers Want Brands to Use Their Power for Good and Not Just Profit. In 2018, Nike gave us all a master class in taking a stand.

Consumers 204

Consumers Trends Customer Experience Strategy 204

Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Use your coaching and 1:1 time to really show your appreciation for the hard work your agents do every day to represent the brand. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ChurnZero

AUGUST 31, 2018

Automated alerts from a Customer Success platform can provide early indicators that could help you save an account, present opportunities to expand the account, and in general allow you to be proactive in contributing to your Customer’s Success. Tuesday, September 25, 2018. Upcoming Webinar. 2:00 – 3:00 PM ET.

Net Promoter Score 45

Net Promoter Score Effort Score Customer Success Training 45