Storyminers

JUNE 3, 2022

We’ve updated it for 2017. Because CX gives us the opportunity to use customer experience as a company’s strategy , to differentiate its brand , and to bring greater value to customers and to shareholders at the same time. 2017 Answer. 2017 will be the year of smarter customer experiences. Powerful combination!

Trends 147

Trends Customer Experience Wireless Entertainment 147

Experience Investigators by 360Connext

JANUARY 23, 2024

That means charting a course for JUST “mobile-first” is a short-sighted way to serve all customers. So when customers who have an established relationship with a brand are treated in the same way as, and I say this literally, everyone else, then that can lead to feeling unseen and unrecognized. Always In Style Reminders!

Trends 143

Trends Self Service Customer Experience Customer Journeys 143

ShepHyken

MARCH 13, 2017

47 Social Media Statistics to Bookmark for 2017 by Alex York. 89% of social media messages to brands go ignored. If you find that stat interesting you’ll love what Sprout Social has put together in a special report titled “47 Social Media Statistics to Bookmark in 2017.”. Here are my top five picks from last week.

Social Media 89

Social Media Customer Service Infographics Retail 89

NetBase

FEBRUARY 11, 2020

Social listening shows how the Oscars’ attempt at inclusivity failed – and why your brand cannot! Conversation Indicators That All Brands Need. How consumers are talking about your brand is very important, as it’s what comes up in search results when people look for you. Competitive Insight Brands Want.

Brands 64

Brands Fashion Trends Course 64

Alida

JANUARY 22, 2018

But for a brand to be successful in the long run, any cool gadget needs to be backed by an exceptional customer experience. Pelaton’s loyal customer base can be attributed to following the playbook of successful “cult brands.” LESSON FOR BRANDS: . LESSON FOR BRANDS: Avoid undervaluing your products.

Brands 100

Brands Customer Insights Connections Consumers 100

NetBase

JUNE 8, 2020

With hit after hit coming hard at society, it is crucial for brands to be perceived as supportive/understanding. It’s also important for that brand perception to be solidly established ahead of a crisis. At times like these, brand perception is more important than ever! How to measure brand impact.

Brands 67

Brands Social Media Advertising Consumers 67

Clarabridge

JANUARY 6, 2017

Recently, Forbes contributor Bernard Marr put together his 2017 tech predictions. Throughout the article, he forecasts the future of technology—and in one 2017 prediction, he lays out what we at Clarabridge believe is the future of customer experience management. Of course, for Clarabridge, this is hardly a new development.

Call Recording 40

Call Recording Social Media Call Center Feedback 40

Clarabridge

JANUARY 6, 2017

Recently, Forbes contributor Bernard Marr put together his 2017 tech predictions. Throughout the article, he forecasts the future of technology—and in one 2017 prediction, he lays out what we at Clarabridge believe is the future of customer experience management. Of course, for Clarabridge, this is hardly a new development.

Call Recording 40

Call Recording Social Media Call Center Feedback 40

Kerry Bodine

MAY 1, 2017

I’m excited to announce two additions to our 2017 workshop lineup! Brand Experience. We’ve taken the best of our Designing Brand Experiences consulting offering and compressed it into a one-day workshop. August 22 in San Francisco. Journey Mapping Facilitation Skills. August 23 in San Francisco. Customer Journey Mapping.

Customer Journeys 120

Customer Journeys Customer Experience Exercises Course 120

Storyminers

JANUARY 12, 2017

We’ve updated it for 2017. Because CX gives us the opportunity to use customer experience as a company’s strategy , to differentiate its brand , and to bring greater value to customers and to shareholders at the same time. 2017 Answer. 2017 will be the year of smarter customer experiences. Powerful combination!

Trends 171

Trends Customer Experience Wireless Entertainment 171

SurveySparrow

JUNE 2, 2020

Therefore, recently the companies focus on the development of the employer’s brand and consider it a strategic direction of development. According to Employer Brand Research 2017 , for 88% of surveyed millennials, it is important to be part of a company with the right values ??and Why Is Employer Branding So Important?

Tips 52

Tips Brands Culture Financial 52

C3Centricity

APRIL 4, 2020

Retailers need it to deliver products of course, but we all seem to have become data mad! According to MarketingCharts.com, shoppers now believe that their data benefits companies and brands more than it does themselves. According to Thales , 75% of US retailers have experienced a data breach, 50% in the last year, up from 19% in 2017.

How To 156

How To Retail Government Technology 156

C3Centricity

FEBRUARY 12, 2020

Retailers need it to deliver products of course, but we all seem to have become data mad! According to MarketingCharts.com, shoppers now believe that their data benefits companies and brands more than it does themselves. According to Thales , 75% of US retailers have experienced a data breach, 50% in the last year, up from 19% in 2017.

Retail 156

Retail Government Technology Survey 156

C Space

JUNE 23, 2020

The Brand Move Roundup – June 23, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Seventeen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Airlines Policies Retail 52

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. 3 Top Technology Trends from Dreamforce 2017: It’s About Artificial Intelligence. Customer experience is the sum of every interaction with a brand.

Trends 41

Trends Technology Chatbots Sales 41

C Space

JULY 27, 2020

The Brand Move Roundup – July 27, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Transportation Fashion Sports 52

C Space

JUNE 26, 2020

The Brand Move Roundup – June 26, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands e-support Sports Advertising 52

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Customer experience is the sum of every interaction with a brand. Do I understand the member’s experience with my brand? Learning is important.

Trends 41

Trends Technology Chatbots Sales 41

Retently

JULY 28, 2023

Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. By 2019, according to Gartner’s CXM Survey , only 11% of companies lacked a CXO and 10% a CCO – a 24% increase compared to 2017.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

C Space

JULY 20, 2020

The Brand Move Roundup – July 20, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 40

Brands Apparel Advertising Retail 40

CSM Magazine

MAY 19, 2020

The organisation’s contact centre uses Puzzel’s range of voice, email, SMS, Webchat and social media capabilities to provide a joined-up learning advisory service across multiple brands for the largest college group in London. We also offer Higher Education courses, including degrees, foundation degrees, HNCs and HNDs.

Omni-Channel 52

Omni-Channel Groups Brands Abandon Rate 52

C3Centricity

OCTOBER 22, 2020

Both of these trends have been further exacerbated by the pandemic of course. Retailers need it to deliver products of course, but we all seem to have become data mad! According to MarketingCharts.com, shoppers now believe that their data benefits companies and brands more than it does themselves. I don’t even think so.

Retail 218

Retail Advertising Course Survey 218

C Space

OCTOBER 7, 2020

The Brand Move Roundup – October 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. Following the success of its £21.99 It has not been easy.”

Brands 40

Brands Tourism Travel Banking 40

ClearAction

JUNE 29, 2023

This is in contrast to Experience Management maximizing brand allies via referrals and quick wins, and Touchpoint Management maximizing revenue (or productivity for employee experience or nonprofits or governments) by reversing and offsetting churn. This is brand integrity. A drop since 2017 (5+ years!)

Leadership 62

Leadership ROI Customer Journeys Touchpoint 62

C3Centricity

FEBRUARY 5, 2018

The Most Shared Marketing Infographics of 2017. These differences come from a wide variety of sources; from tradition, to history and even from the impact of the most popular brands. It was said that 2017 would be the year of the video. Everyone seems to be doing it, including brands, so if you aren’t (yet?)

Infographics 120

Infographics Marketing Social Media Ecommerce 120

ClearAction

JUNE 25, 2023

Imagine your employee experience strategy focusing managers firmwide on employees’ self-described purposes for their relationship with your brand. Since 2017, the American Customer Satisfaction Index (ACSI) is in a downward trend while profits are stable and increasing. I will enroll in all of ClearAction’s courses!

Leadership 62

Leadership Touchpoint Course Employee Experience 62

Storyminers

JANUARY 12, 2017

We’ve updated it for 2017. Because CX gives us the opportunity to use customer experience as a company’s strategy , to differentiate its brand , and to bring greater value to customers and to shareholders at the same time. 2017 Answer. 2017 will be the year of smarter customer experiences. Powerful combination!

Trends 100

Trends Customer Experience Wireless Entertainment 100

Kustomer

MAY 22, 2019

Direct-to-consumer retail brands use owning the design, marketing, distribution, and support of their products to build deep relationships with consumers. Luckily, Kustomer works with many of the leading DTC brands. A lot has been written about the CX revolution led by cult-fave-turned-unicorn beauty brand Glossier.

Retail 45

Retail Brands Apparel Self Service 45

Customer Guru

DECEMBER 13, 2017

Sadly though, even today there are brands that think that it is just a buzz that will die with time. In the coming years, I am certain that brands will be competing with each other to deliver better customer experience and that customers would flock to the brand that does a great job at it. The Customer Experience Buzz.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

Maru Group

JANUARY 14, 2020

We live in distrustful times, which makes it very challenging for companies and brands to earn, build or rebuild customer trust. By embracing the qualities of the people that customers trust the most—and demonstrating those characteristics through deliberate, authentic action—brands can make meaningful progress towards more loyal customers.

Brands 40

Brands Effort Score Advertising Consumers 40

C3Centricity

SEPTEMBER 14, 2020

This discussion happened just a few years back in 2017. Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. Several home improvement brands and stores are already offering apps which allow customers to see their potential purchases in their homes.

Retail 194

Retail Trends Apparel Transportation 194

Kayako

APRIL 29, 2019

He was right, of course, and Virgin is a shining example of a brand that has successfully differentiated its offering based on customer experience. Many brands, even prestigious brands in the service sector, are turning this customer-is-always-right concept on its head and positioning employees on equal footing with the customer.

Customer Service 163

Customer Service Guidelines Employee Engagement Customer Journeys 163

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Here are some valuable lessons from the customer experience case studies presented at Experience 2017. Comcast (yes, Comcast) has been in the middle of a journey to shift both brand perception and the experience they deliver.

Case Study 152

Case Study Airlines Conference Wait Times 152

Currency Alliance

NOVEMBER 1, 2017

Of all the statistics to emerge from the 2017 Bond Brand Loyalty Report , the most shocking was probably that there are an estimated $100bn in loyalty points that are left unredeemed by members in North America. Of course, not all of these will go to waste. Globally the figure is much higher still.

Loyalty 45

Loyalty Loyalty Programs ROI Brands 45

CX Journey

OCTOBER 18, 2017

It was published on t heir blog on April 24, 2017. Brand Promise : Make sure you've clearly communicated your brand promise to employees. The smart CEO uses the brand promise to align all of the activities of the organization; that promise guides people, processes, products, systems, etc. How can they deliver it?

Customer Experience 114

Customer Experience Customer Journeys Policies Training 114

Currency Alliance

DECEMBER 18, 2017

There are of course many trends taking shape, but we thought we would take a look at what we consider to be the three top loyalty trends for 2018, and the implications of these for both brands and customers. Everyone knows that trust is key in brand loyalty. Examples include Hilton, Marriott, and Tesco.

Loyalty 49

Loyalty Trends Brands Loyalty Programs 49

Innovative CX

SEPTEMBER 14, 2023

Corporate Social Responsibility and Experience Management = Better Brands Are you incorporating the principles of corporate social responsibility into your experience management strategy? Is it a part of your organization’s overall brand strategy? If it is, great! If not, it should be. What organizations are already doing this well?

Management 52

Management NPS Strategy Financial 52