C3Centricity

OCTOBER 22, 2020

Both of these trends have been further exacerbated by the pandemic of course. So if bricks and mortar stores are in difficulty, are we helping our customers to buy online? Online, even more than offline depends upon capturing customer data. Retailers need it to deliver products of course, but we all seem to have become data mad!

Retail 218

Retail Advertising Course Survey 218

C Space

JULY 27, 2020

The Brand Move Roundup – July 27, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Transportation Fashion Sports 52

C3Centricity

SEPTEMBER 14, 2020

However, with the move of most major supermarket chains to offer online stores too, plus a few successful online-only stores, such as Amazon in the US and Ocado in the U.K. they were reconsidering just how big they could or should grow their online business. This discussion happened just a few years back in 2017.

Retail 194

Retail Trends Apparel Transportation 194

Thunderhead

JULY 2, 2018

And of course, these new online experiences must align with those provided so brilliantly ‘in branch’. By understanding the members’ needs and intentions (‘true intent’), ONE delivers long term relationships through highly personalised digital (and offline) experience. ONE for Building Societies. Learn more.

Customer Engagement 40

Customer Engagement Engagement Banking Financial 40

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

Thunderhead

OCTOBER 19, 2018

While OEM websites now represent the “biggest single influence to purchase decision” *, dealers continue to play a critical role in the sale experience – according to Auto Trader’s Car Buyers Report 2017, 67% of buyers visited dealerships. He knows a thing or two about giving customers great experiences.

Omni-Channel 40

Omni-Channel Automotive Retail Sales 40