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Enhancing Citizen Engagement: AI in Government Communication

Comm100

While many lawmakers have weighed the antitrust implications of AI, not many in the public sector have sought out ways in which the technology can improve governance. Meta has arguably been one of the biggest contributors to the democratization of AI technology. Despite its ubiquity, AI has been underutilized in government affairs.

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Random device engagement: What it is with Methods

QuestionPro Audience

Random device engagement (RDE) is an innovative method of conducting research that uses a respondent’s unique identifier as the keystone of their participation. An improvement on random digit dialing, is used to engage with landline (and now cell) phones randomly. . What is random device engagement?

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Wearables: Technology on the Rise

QuestionPro Audience

The wearable technology market is growing at a rapid pace, with 1 in 5 Americans owning a wearable tech device. This technology encourages wearers to be more engaged in their health and lifestyle choices. New wearable technology on the market such as K’Track Glucose may change that. million units to be sold.

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Wearable Technology on the Rise!

QuestionPro Audience

What is Wearable Technology? Wearable technology encourages wearers to be more engaged in their health and lifestyle choices. With obesity being a global epidemic, doctors were particularly excited by this technology because it encouraged wearers to be more active. million wearable devices will be sold this year, up 20.4%

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A History of Customer Support Technology

Team Support

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. Ever wonder what customer service looked like 50 or 60 years ago?

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3 Keys to Modernizing Customer Engagement

Kustomer

According to a 2016 study by Forrester, superior modern customer service drives superior revenue growth in industries where customers can easily switch to competitors that deliver a differentiated customer experience. According to Aberdeen Group , companies with extremely strong omnichannel customer engagement see a 9.5%

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3 Keys to Building Customer Engagement – Connect, Automate, Iterate

NICE inContact

According to Gartner’s report, Bridge Silos of Customer Engagement, or Risk Killing Your customer Experience , “Customer engagement is frequently delivered in silos, even though this is a known, significant customer experience issue. The days of technology-driven process design are over.