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Centercode So Far (2009 Edition)

Centercode

As part of our internal 2009 year-end review I asked my engineers to run some queries on our entire software platform to illustrate the total impact our software has had on the world so far.

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Software-as-a-Service Advantages in 2009

InMoment XI

I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g. View Article

Software 200
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Software-as-a-Service Advantages in 2009

InMoment XI

I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g. View Article

Software 200
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Software-as-a-Service Advantages in 2009

InMoment XI

I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g. View Article

Software 200
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Customer Survey Statistics: Everything You Need to Know

InMoment XI

Source: Peppers & Rogers Group, Customer Experience Maturity Monitor, 2009) An improved customer experience directly affects the bottom line. The Power of a Good Customer Experience. 81% of companies who are able to deliver customer experience excellence outperform their competition.

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Is This the End of Customer Success Software as We Know It?

Gainsight

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

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Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

ShepHyken

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. In their 2009 meta-analysis presented by Gallup, Harter et al. He writes about how employee engagement and customer experience can enhance business performance.