GlowTouch

JULY 27, 2020

Joining the GlowTouch team are Tammy Weinstein and Jonathan Ellsworth, who bring decades of experience in sales, marketing, and communications within the Business Process Outsourcing (BPO) industry. Founded in 2002, its 1,800 employees deliver operational excellence with high-touch engagement.

Technology 52

Technology Contact Center Sales Industry 52

GlowTouch

AUGUST 20, 2021

“We have worked to create a partnership model with our clients, one that values engagement and cultural alignment,” said Vidya Ravichandran, President and Founder of GlowTouch. The sales initiative was ushered in using chat as a communications channel, which was invaluable for engaging customers in real-time conversations.

First Call Resolution 52

First Call Resolution Contact Center Social Media Knowledge Base 52

Beyond Philosophy

DECEMBER 6, 2019

When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. Are you too focused on sales revenue? Sometimes, the only time senior management ever deals with customers is when there is a significant sale on the line. She was very engaged in the training.

Net Promoter Score 171

Net Promoter Score Company Customer Centricity Airlines 171

Gainsight

SEPTEMBER 28, 2022

You see, simplicity itself is quite possibly THE underlying principle and North Star that guides every SaaS founder’s visionary approach to starting a company in the first place—even more so than our old favorite term circa 2002-2020: “disruption.” ” And it’s easy to see why.

How To 52

How To Roadmap NPS Fashion 52

GlowTouch

OCTOBER 4, 2021

We engineered a grocery delivery system because of rules restricting individual movement and addressed the mental stress of sudden change through several engagement programs. GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. There were day-to-day needs that are usually separate from work.

Contact Center 52

Contact Center Hospitality Omni-Channel Conference 52

Beyond Philosophy

SEPTEMBER 24, 2020

It reminded me of 2002 when I first started talking about getting into Customer Experience. If you count yourself among them, our Emotional Signature® Research determines what emotional engagement you have currently with your customers and how you could gain more. There are a few out there, but not an overwhelming amount.

Net Promoter Score 139

Net Promoter Score Customers Data Effort Score 139

GlowTouch

SEPTEMBER 22, 2020

People tend to perform better when doing tasks that they enjoy, they’ll work harder to improve their skills in those things, and they are more engaged in the workplace. For instance, a technical support agent is wired differently from one who is sales focused. Each can be taught to do the other’s job, but will either like it?

Contact Center 52

Contact Center Return on Investment Omni-Channel Sales 52

Daniel Group

SEPTEMBER 16, 2020

When customers engage with a provider, they are looking for solutions to their needs. Customers know that the sales associates will sometimes use humor when they know customers do not understand what they really need. Appropriate humor causes customers to move from task focus to an emotional engagement and connection.

Customer Experience 98

Customer Experience Customers Meeting Groups 98

Beyond Philosophy

SEPTEMBER 26, 2019

When I started Beyond Philosophy back in 2002, nobody knew us. Berger’s research team looked at The New York Times positive and negative reviews of books and how those review affected sales. They found that there wasn’t a clear answer because, surprisingly, bad reviews didn’t necessarily hurt sales in all cases.

Conference 111

Conference Sales Entertainment Groups 111

Storyminers

MARCH 26, 2018

Since our founding as a customer experience design consultancy in 2002, StoryMiners has helped over 500 clients on 700+ projects in over 20 countries (and in 4 languages). Smaller engagement sizes and lower costs. Q1 revenues and the 2018 sales pipeline are higher than last year. How We Reinvented Our Own CX. Is it working?

Social Media 100

Social Media CRM Customer Experience Design Communication 100

GlowTouch

OCTOBER 16, 2020

The benefits of quality customer support , including improved brand credibility, increased sales, and customer retention, should make service a front-burner topic, but that is not always so. An agent with good communication skills will better engage buyers and increase conversion rates. Importance of Customer Support Training.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan. Tonya Morgan.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

Beyond Philosophy

JULY 13, 2021

When I was writing my first book, Building Great Customer Experiences , back in 2002, I interviewed a source from BMW who said something I never forgot: “We don’t have any ‘Only-ers’ in our organization.” ” He meant that no employee did only one thing, like be an engineer or a sales associate.

Customer Experience 167

Customer Experience Call Center Customer Journeys Hotels 167

Wired and Dangerous

MAY 21, 2021

This lasted until the 2002 season, when the CBA was extended through the 2006 season.[4] In order to understand the conflict between RERA and Registration Act, it is vital to understand the difference between the agreement to sell and a sale deed. The CBA agreed to in 1993 was extended by the agreement of players and owners in 1998.

Banking 91

Banking Government Transportation Examples 91

GlowTouch

DECEMBER 10, 2020

In a word, actually two words: Proactive engagement: consumer expectations are at a peak, and while service is passive by nature, the customer success element thinks beyond the support issue of the moment. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Trends 52

Trends Customer Service Self Service Contact Center 52

ReviewTrackers

SEPTEMBER 26, 2018

Founded in 2002, automotive website DealerRater is one of the leading car dealership review websites today, helping dealers create connections, inspire trust among automotive buyers, and sell more cars. DealerRater provides more than 4 million service and sales reviews across 41,000 U.S. Why Claim Your Business on DealerRater?

Automotive 50

Automotive How To Connections Sales 50

GlowTouch

JULY 6, 2020

Increase Sales. Increasing sales are more than just a numbers game. The bottom line is that a higher level of engagement and connectivity leads to higher sales for your company. This will, in turn, lead to increased sales and further improving your brand’s reputation. Save on Total Operational Costs.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JUNE 12, 2020

Businesses endeavour to improve sales by earning customer loyalty and creating a brand image through quality support. Transfer the query to a different support team or sales team. Improve Engagement. If your team is currently working from home for social distancing measures, here is how you can improve engagement.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

OCTOBER 16, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan. Tonya Morgan.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

OCTOBER 15, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan. Tonya Morgan.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

APRIL 16, 2021

Post-sale proactivity works wonders. Customer support begins almost immediately after the sale. If you cannot convert customers from one-time sales into repeat purchasing, then chances are that you are missing something. Support in the SaaS world takes some work; anything worthwhile does.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

DECEMBER 4, 2020

Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan. How to Select the Right Customer Support Channels for Your Company.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

FEBRUARY 16, 2021

The old sales saying is “fish where the fish are,” and with this age group being the bulk of the consumer market, the bulk of the advertising will be aimed at this audience. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

JULY 13, 2020

In order to accomplish this, you must engage in some form of “root cause analysis” (RCA for short) — in other words, a systematic process for identifying the root causes of increased ticket volume or resolution time. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

JUNE 26, 2020

You want your team to continue to meet business goals, create a positive customer experience that leaves a lasting impression, and secure sales. To keep your customer support team motivated, think about creating new opportunities that can inspire them to get back engaged in their role. Tonya Morgan. Tonya Morgan.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

JUNE 18, 2020

You’ll have a stable, engaged, and experienced workforce that can provide exceptional value to your target customers. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. What does lower attrition mean for your business? Long-term Cost Savings.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

AUGUST 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan. Tonya Morgan.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 10, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan. Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

Kustomer

OCTOBER 28, 2022

In this blog post, we share three ideas and concepts that will help you with modernizing customer engagement and transform your CX organization from a cost center into a profit center. This is where the concept of “customer centricity” was born , which is at the core of an omnichannel approach to modernizing customer engagement.

Customer Engagement 105

Customer Engagement Engagement Omni-Channel Customer Centricity 105

GlowTouch

AUGUST 26, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan. Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

APRIL 28, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan. Tonya Morgan.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

APRIL 24, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan. Tonya Morgan.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

Comm100

MARCH 8, 2017

She also promotes an active discussion on gender bias, which she engages with her followers using the hashtag, #PeopleSkills. According to Shaw, “When I started Beyond Philosophy, in 2002 the subject of Customer Experience was new. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

SurveySensum

JULY 17, 2023

By adopting similar strategies, retailers can create an environment that encourages customers to explore, engage, and enjoy their shopping journey. Humans are made of emotions so when you involve your customers in your brand on a personal level and encourage them to engage with each other, you create a sense of community among them.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

By adopting similar strategies, retailers can create an environment that encourages customers to explore, engage, and enjoy their shopping journey. Humans are made of emotions so when you involve your customers in your brand on a personal level and encourage them to engage with each other, you create a sense of community among them.

Retail 52

Retail Strategy Customer Experience Sports 52

Beyond Philosophy

SEPTEMBER 19, 2019

I have been consulting on Customer Experience since 2002. Most people like that you remember how they like to interact with you, but many don’t like sales pitches all the time. Colin is an international author of six bestselling books and an engaging keynote speaker. Keep your promises. Is the US Next? appeared first on.

Customer Satisfaction 113

Customer Satisfaction Effort Score Customers Trends 113

GlowTouch

JULY 2, 2020

Tailored training that offers a deeper product, service, and institutional knowledge results in quicker response times, increases customer engagement, and becomes a vital asset for your live chat support team. Vague answers from disinterested agents diminish genuine live chat engagement. Acknowledge and Empathize with Customer Issues.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52