GlowTouch

JULY 2, 2020

Tailored training that offers a deeper product, service, and institutional knowledge results in quicker response times, increases customer engagement, and becomes a vital asset for your live chat support team. Vague answers from disinterested agents diminish genuine live chat engagement. Treat Chat as A Personalized Channel.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

Kustomer

OCTOBER 28, 2022

In this blog post, we share three ideas and concepts that will help you with modernizing customer engagement and transform your CX organization from a cost center into a profit center. This is where the concept of “customer centricity” was born , which is at the core of an omnichannel approach to modernizing customer engagement.

Customer Engagement 105

Customer Engagement Engagement Omni-Channel Customer Centricity 105

Magellan Solutions

JULY 15, 2021

Out of those set meetings, you still need to factor in your closure rate when it comes to sales pitching. According to the owner of the Singaporean digital marketing firm, they consider these 48 qualified leads as a near-term sales opportunity. Once done, they expect to maximize their 800 strong nationwide sales force coverage.

Call Center 40

Call Center B2B Sales Retail 40

BirdEye

JANUARY 11, 2023

By creating this kind of content, you’ll generate interest in your products or services and get people to engage with your posts. Using visuals like short-form videos or high-resolution images can boost engagement. What are the benefits of social media for multi-location businesses? What does social media marketing mean?

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

Kustomer

JANUARY 14, 2021

Having years of experience and quite a diverse background in customer engagement, Ed Porter has developed a deep understanding of his customers. And you drive consistency for those channels. So, that’s where I really got my start in sales working for a startup that was a call recording software for enterprise contact centers.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Kustomer

FEBRUARY 25, 2020

At this time, retailers were starting to see online sales grow at a fast pace, especially for items that didn’t require you to touch them to feel confident in a purchase decision, such as electronics. This is where the concept of “customer centricity” was born , which is at the core of an omnichannel approach to customer engagement.

Customer Experience 59

Customer Experience Omni-Channel Customer Centricity Multi-Channel 59

GlowTouch

SEPTEMBER 17, 2019

The Preferred Channel by Customers, Exceptional ROI for Companies. Clearly, chat is the preferred channel for customers, because it’s quick and easy. Your business can benefit from lower costs, increased loyalty, and higher sales. Your business can benefit from lower costs, increased loyalty, and higher sales.

ROI 73

ROI Company Multi-Channel Return on Investment 73